Afiniti

aid: afiniti
name: Afiniti
description: 'Afiniti is an enterprise contact center AI company whose patented behavioral pairing technology matches inbound
  customers with the agent most likely to produce a desired business outcome, measured against a continuously alternating
  ON/OFF control benchmark. In 2026 the company extended pairing into what it calls Outcome Orchestration, a unified AI decisioning
  platform spanning four products: Afiniti Pairing, Afiniti Orchestrator, Afiniti Intelligence and Afiniti Agents. Afiniti
  sits as a decisioning layer above existing CCaaS, ACD, IVR/IVA, CRM and workforce platforms rather than replacing them,
  and is deployed at telco, financial services, insurance, healthcare and travel/hospitality enterprises. Integration reaches
  customers through host platform ecosystems (Genesys AppFoundry, NICE CXexchange/DEVone, Five9) and through the Afiniti Link
  partner program, which advertises APIs and SDKs to certified partners but publishes no public developer portal, API reference,
  or machine-readable specification.'
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: approval
  trial: false
  try_now: false
  public: false
  label: Requires approval
  confidence: low
  source:
  - security
  generated: '2026-09-02'
  method: derived
image: https://www.afiniti.com/wp-content/uploads/2023/08/Logo-blue.svg
url: https://raw.githubusercontent.com/api-evangelist/afiniti/refs/heads/main/apis.yml
x-type: company
x-source: harvest:secondary-market
x-harvest-source-url: https://forgeglobal.com/afiniti_stock/
x-tier: stub
x-tier-reason: harvest
specificationVersion: '0.23'
created: '2026-08-06'
modified: '2026-08-06'
tags:
- Company
- Artificial Intelligence
- Contact Center
- Customer Experience
- Machine Learning
- Enterprise AI
- Call Routing
- CCaaS
tags_raw:
- Company
- Artificial Intelligence
- Contact Center
- Customer Experience
- Machine Learning
- Enterprise AI
- Call Routing
- CCaaS
- Machine-Learning
apis: []
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Website
  url: https://www.afiniti.com/
- type: About
  url: https://www.afiniti.com/about-us/
- type: Products
  url: https://www.afiniti.com/products/
- type: Partners
  name: Afiniti Link partner integration program
  url: https://www.afiniti.com/afiniti-link/
- type: Blog
  url: https://www.afiniti.com/blogs/
- type: BlogRSS
  url: https://www.afiniti.com/feed/
- type: News
  url: https://www.afiniti.com/news/
- type: Support
  name: Contact Afiniti
  url: https://www.afiniti.com/contact/
- type: SignUp
  name: Book a demo
  url: https://www.afiniti.com/book-a-demo/
- type: Login
  name: Afiniti customer portal (ASP.NET login — not a developer portal)
  url: https://portal.afiniti.com/AfinitiPortal/Login.aspx
- type: TrustCenter
  name: Afiniti Trust Center (SafeBase)
  url: https://trust.afiniti.com/
- type: TrustCenter
  url: security/afiniti-trust-center.yml
- type: Compliance
  name: Trust at Afiniti — certifications and compliance program
  url: https://www.afiniti.com/trust-center/
- type: Legal
  url: https://www.afiniti.com/legal/
- type: PrivacyPolicy
  url: https://www.afiniti.com/legal/privacy-policy/
- type: CodeOfConduct
  url: https://www.afiniti.com/legal/code-of-conduct/
- type: Patents
  url: https://www.afiniti.com/legal/patents/
- type: Careers
  url: https://www.afiniti.com/careers/
- type: LinkedIn
  url: https://www.linkedin.com/company/afiniti-com
- type: YouTube
  url: https://www.youtube.com/@afinitiai
- type: Facebook
  url: https://www.facebook.com/afinitiai
- type: SecondaryMarket
  url: https://forgeglobal.com/afiniti_stock/
- type: LLMsTxt
  url: llms/afiniti-llms.txt
- type: Packages
  url: packages/afiniti-packages.yml
- type: DomainSecurity
  url: security/afiniti-domain-security.yml
x-enrichment:
  date: '2026-08-06'
  status: minimal
  artifacts_added: 5
  pass: local-v1
x-coverage:
  state: gated
  reason: sales-gate
  detail: Afiniti's only developer-facing page, Afiniti Link, advertises "APIs, SDKs, documentation and service delivery bootcamps"
    but ships them exclusively through a "Join Afiniti Link" partner-certification form — there is no reference, no spec,
    and no api./docs./developer.afiniti.com host in DNS at all.
  evidence:
  - url: https://www.afiniti.com/afiniti-link/
    status: 200
  - url: https://www.afiniti.com/openapi.json
    status: 410
  - url: https://www.afiniti.com/.well-known/agent-card.json
    status: 404
  - url: https://portal.afiniti.com/AfinitiPortal/Login.aspx
    status: 200
  checked: '2026-08-06'