niche · 0.7 market domain

CCaaS

Score 18.6 / 100 18 providers 3 APIs Search apis.io →

Providers using this tag (18)

Ranked by API Evangelist rating — Exemplar and Strong are expanded by default.

Exemplar 1 Complete, well-documented, and agent-ready
RegalArtificial IntelligenceAI AgentsVoice AIContact Center6 APIs78.0
Strong 5 Solid coverage with minor gaps
8x8TelecommunicationsUnited StatesCPaaSUCaaS34 APIs66.3ServiceNowAutomationCloud ServicesDigital WorkflowsEnterprise Platform9 APIs62.3CloudTalkCompanyCommunicationsVoiceVoIP1 API57.0RingCentralCommunicationsUCaaSVoiceVideo1 API55.1Bright PatternCompanyContact CenterCustomer Experience11 APIs54.3
Developing 1 Usable, with meaningful gaps to close
GenesysCompanySoftwareContact CenterCustomer Experience1 API52.9
Thin 4 Limited public surface area
DialpadCommunicationsVoiceArtificial IntelligenceContact Center1 API31.1CrestaArtificial IntelligenceContact CenterContact Center AI1 API30.1NewVoiceMediaCompanyCloudContact Center1 API27.9TalkdeskContact CenterVoiceWebhook1 API27.5
Emerging 6 Early or largely undocumented
BaltoCompanyArtificial IntelligenceContact CenterConversation Intelligence1 API24.9UJETCompanyEnterpriseContact Center20.1ParloaAgentsArtificial IntelligenceCall Center2 APIs19.2Five9Contact CenterCloud TelephonyCustomer Engagement2 APIs17.0AfinitiCompanyArtificial IntelligenceContact CenterCustomer Experience15.1Observe.AICompanyContact CenterConversation IntelligenceCustomer Service14.5
Minimal 1 Almost no public developer surface
Altitude SoftwareCompanyContact CenterCustomer Interaction ManagementCall Center Software6.4

APIs with this tag (3)

Ranked by the provider's API Evangelist rating — the Kin Score is scored per provider, not per API, so every API of a provider shares its band. How the rating works →

Strong 2 Solid coverage with minor gaps
ServiceNow Openframe APIThe ServiceNow Openframe API provides REST endpoints that enable Contact Center as a Service (CCaaS) provid...62.3RingCentral Contact Center APIThe RingCentral Contact Center (RingCX) API provides programmatic access to omnichannel contact-center capa...55.1
Thin 1 Limited public surface area
Dialpad Contact Center APIContact center call routing, queues, agents and stats.31.1

Score breakdown

Frequency
35.0
log-scaled weighted occurrences
Breadth
0.5
spread across providers
Quality lift
45.2
mean composite of providers using it
Cohesion
4.3
strength of nearest seed neighbor

Related tags

Contact Center 18 co-occurrences Telephony 9 co-occurrences Conversation Intelligence 5 co-occurrences Customer Experience 9 co-occurrences Voice 9 co-occurrences SMS 6 co-occurrences Messaging 6 co-occurrences Agents 6 co-occurrences

Where this tag comes from

Provider tag15
Api tag3

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