[24]7.ai

[24]7.ai is a customer-experience (CX) software and services company headquartered in Campbell, California, operating the [24]7 Engagement Cloud — an AI-powered omnichannel platform spanning campaign management and intent-based targeting ([24]7 Target), conversation automation (Answers, Conversations, Voices natural-language IVR, async messaging), agent experience (Assist / Copilot console, case management, traffic management) and conversational intelligence (100% interaction analytics). Alongside the platform it runs managed CX and customer-care outsourcing operations from the US, India, the Philippines, Colombia and Guatemala. Platform capabilities are marketed as integrating with CRMs and back-office systems through "API hooks", but no public developer portal, API reference or machine-readable contract is published: product documentation and API access sit behind the Okta-backed customer login at login.247.ai, and the production API host api.247-inc.net is tenant-routed.

[24]7.ai is profiled on the APIs.io network. Tagged areas include Company, Customer Experience, Conversational AI, Contact Center, and Customer Service.

[24]7.ai’s developer surface includes developer portal, support, training material, engineering blog, changelog, authentication, and 25 more developer resources.

🌐 Visit website 📡 Source on GitHub

29.0/100 thin ▬ flat Agent 18/100 agent aware Front door AI 6/6 dominant Full breakdown ↓
scored 2026-09-25 · rubric v0.23.0

0 APIs

Company Customer Experience Conversational AI Contact Center Customer Service Chatbots CCaaS Artificial IntelligenceInteraction AnalyticsBusiness Process Outsourcing

Kin Score

Kin Score How this is scored →
scored 2026-09-25 · rubric v0.23.0

Composite quality — 29.0/100 · thin

Contract Quality 0.0 / 21

Developer Ergonomics 4.9 / 17

Access Clarity 8.5 / 17

Operational Transparency 2.0 / 11

Contract Governance 1.9 / 10

Discoverability 4.7 / 9

Regulatory Posture 5.5 / 15

Agent readiness — 18/100 · agent aware

Machine-Readable Contract 0 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 6 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 6 / 6

Agentic Commerce Well-Known Document 0 / 5

Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

The six quality facets above are damped to 85 points between them, because the conditional facet above carries the other 15. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 85% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/247-ai: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Pricing Plans 1

Published pricing tiers and plan structures.

247 Ai Plans Pricing

0 plans

PLANS

Rate Limits 1

Documented rate limits and quota policies.

247 Ai Rate Limits

0 limits

RATE LIMITS

Security Posture 3

Authentication, domain security, vulnerability disclosure, and trust-center signals.

247 Ai Authentication

openIdConnect/oauth2 · 2 schemes

SECURITY

247 Ai Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

247 Ai Trust Center

SOC 2 Type 2, ISO/IEC 27001:2022, HIPAA, PCI DSS, NIST SP 800-53 R4/R5, NIST Cybersecurity Framework (CSF)

SECURITY

Scopes 1

OAuth scopes governing access to this provider's APIs.

247 Ai Scopes

7 scopes · authorizationCode

7 scopes

SCOPES

Resources

Get Started 2

Portal, sign-up, and the first successful call

Portal

Portal

Login

Agent Surfaces 2

MCP servers, agent skills, and machine-readable catalogs

LLMsTxt

LLMsTxt

WellKnown

WellKnown

Design & Contract 2

Pagination, idempotency, versioning, errors, and events

Conformance

Conformance

Lifecycle

Lifecycle

Build 2

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

GitHubOrganization

Packages

Packages

Access & Security 6

Authentication, authorization, and security posture

Compliance

TrustCenter

Authentication

OAuthScopes

DomainSecurity

TrustCenter

Learn 1

Tutorials, courses, talks, and written guidance

Training

Training

Operate 5

Status, limits, changes, and where to get help

Support

ContactUs

ChangeLog

ChangeLog

RateLimits

Commercial 4

Pricing, plans, and the legal terms of use

TermsOfService

TermsOfService

PrivacyPolicy

PrivacyPolicy

ServiceLevelAgreement

ServiceLevelAgreement

Plans

Plans

Company 5

The organization behind the API

Website

Website

Blog

Blog

BlogRSS

BlogRSS

LinkedIn

Partners

Partners

Other 2

Properties that don't map to a standard resource type

CaseStudies

CaseStudies

OpenIDConnect

OpenIDConnect

Source (apis.yml)

aid: 247-ai
name: '[24]7.ai'
description: '[24]7.ai is a customer-experience (CX) software and services company headquartered in Campbell, California,
  operating the [24]7 Engagement Cloud — an AI-powered omnichannel platform spanning campaign management and intent-based
  targeting ([24]7 Target), conversation automation (Answers, Conversations, Voices natural-language IVR, async messaging),
  agent experience (Assist / Copilot console, case management, traffic management) and conversational intelligence (100% interaction
  analytics). Alongside the platform it runs managed CX and customer-care outsourcing operations from the US, India, the Philippines,
  Colombia and Guatemala. Platform capabilities are marketed as integrating with CRMs and back-office systems through "API
  hooks", but no public developer portal, API reference or machine-readable contract is published: product documentation and
  API access sit behind the Okta-backed customer login at login.247.ai, and the production API host api.247-inc.net is tenant-routed.'
url: https://raw.githubusercontent.com/api-evangelist/247-ai/refs/heads/main/apis.yml
image: https://www.247.ai/wp-content/uploads/2023/12/247ai-logo.svg
x-type: company
x-source: harvest:secondary-market
specificationVersion: '0.20'
created: '2026-09-05'
modified: '2026-09-05'
position: Producing
tags:
- Company
- Customer Experience
- Conversational AI
- Contact Center
- Customer Service
- Chatbots
- CCaaS
- Artificial Intelligence
- Interaction Analytics
- Business Process Outsourcing
apis: []
maintainers:
- FN: Kin Lane
  name: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  name: APIs.json
  email: info@apis.io
common:
- type: Website
  url: https://www.247.ai/
- type: Portal
  name: '[24]7 Engagement Cloud'
  url: https://www.247.ai/247-engagement-cloud/
- type: Login
  name: '[24]7 Engagement Cloud product login (Okta SSO)'
  url: https://login.247.ai/
- type: Support
  url: https://www.247.ai/support/
- type: ContactUs
  url: https://www.247.ai/contact-us/
- type: Training
  name: Learning Center
  url: https://www.247.ai/learning-center/
- type: Blog
  url: https://www.247.ai/insights/blogs/
- type: BlogRSS
  url: https://www.247.ai/feed/
- type: ChangeLog
  name: Quarterly product release highlights
  url: https://www.247.ai/insights/product-blogs/
- type: ChangeLog
  name: Captured changelog artifact
  url: changelog/247-ai-changelog.yml
- type: GitHubOrganization
  url: https://github.com/247-ai
- type: LinkedIn
  url: https://www.linkedin.com/company/24-7-ai
- type: Partners
  url: https://www.247.ai/partner/
- type: CaseStudies
  url: https://www.247.ai/insights/case-studies/
- type: TermsOfService
  name: Platform Service Terms
  url: https://www.247.ai/legal/platform-service-terms/
- type: PrivacyPolicy
  url: https://www.247.ai/privacy-policy/
- type: ServiceLevelAgreement
  name: Platform Support Services (99.9% uptime, severity response times)
  url: https://www.247.ai/legal/platform-support-services/
- type: Compliance
  name: Security & compliance certifications
  url: https://www.247.ai/security/
- type: TrustCenter
  url: https://www.247.ai/security/
- type: OpenIDConnect
  name: OIDC discovery (login.247.ai)
  url: https://login.247.ai/.well-known/openid-configuration
- type: LLMsTxt
  url: llms/247-ai-llms.txt
- type: WellKnown
  url: well-known/247-ai-well-known.yml
- type: Authentication
  url: authentication/247-ai-authentication.yml
- type: OAuthScopes
  url: scopes/247-ai-scopes.yml
- type: Conformance
  url: conformance/247-ai-conformance.yml
- type: Lifecycle
  url: lifecycle/247-ai-lifecycle.yml
- type: Packages
  url: packages/247-ai-packages.yml
- type: Plans
  url: plans/247-ai-plans-pricing.yml
- type: RateLimits
  url: rate-limits/247-ai-rate-limits.yml
- type: DomainSecurity
  url: security/247-ai-domain-security.yml
- type: TrustCenter
  name: Captured trust-center artifact
  url: security/247-ai-trust-center.yml
x-enrichment:
  date: '2026-09-05'
  status: enriched
  artifacts_added: 14
  pass: local-v3

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