[24]7.ai website screenshot

[24]7.ai

[24]7.ai is a customer-experience (CX) software and services company headquartered in Campbell, California, operating the [24]7 Engagement Cloud — an AI-powered omnichannel platform spanning campaign management and intent-based targeting ([24]7 Target), conversation automation (Answers, Conversations, Voices natural-language IVR, async messaging), agent experience (Assist / Copilot console, case management, traffic management) and conversational intelligence (100% interaction analytics). Alongside the platform it runs managed CX and customer-care outsourcing operations from the US, India, the Philippines, Colombia and Guatemala. Platform capabilities are marketed as integrating with CRMs and back-office systems through "API hooks", but no public developer portal, API reference or machine-readable contract is published: product documentation and API access sit behind the Okta-backed customer login at login.247.ai, and the production API host api.247-inc.net is tenant-routed.

[24]7.ai is profiled on the APIs.io network. Tagged areas include Company, Customer Experience, Conversational AI, Contact Center, and Customer Service.

[24]7.ai’s developer surface includes developer portal, support, training material, engineering blog, changelog, authentication, and 25 more developer resources.

🌐 Visit website📡 Profile data on GitHub
28.6/100 thin ▬ flat Agent 18/100 agent aware Front door AI 6/6 dominant Heartbeat 0/100 dormant Full breakdown ↓
scored 2026-11-06 · rubric v0.27.0 · Show this score on your site →
0 APIs
CompanyCustomer ExperienceConversational AIContact CenterCustomer ServiceChatbotsCCaaSArtificial IntelligenceInteraction AnalyticsBusiness Process Outsourcing

Kin Score

Kin Score Kin Score How this is scored →
scored 2026-11-06 · rubric v0.27.0
Composite quality — 28.6/100 · thin
Contract Quality 0.0 / 21
Developer Ergonomics 4.9 / 17
Access Clarity 8.5 / 17
Operational Transparency 2.0 / 11
Contract Governance 1.9 / 10
Discoverability 4.7 / 9
Regulatory Posture 5.5 / 15
Agent readiness — 18/100 · agent aware
Machine-Readable Contract 0 / 18
Agentic Access Contract 0 / 10
Documented Reversibility 0 / 6
MCP Server 0 / 12
Machine-Readable Auth 10 / 10
Idempotency 0 / 9
Stable Error Semantics 0 / 8
Request/Response Examples 0 / 7
Rate-Limit Signaling 7 / 7
Typed Event Surface 0 / 6
Agent Skills 0 / 5
Well-Known Catalog 0 / 4
Consent & Bot Identity 0 / 3
A2A Agent Card 0 / 8
Dry-Run / Simulate Mode 0 / 4
Delegated User Identity 6 / 6
Protected Resource Metadata 0 / 5
Registration Without a Human 6 / 6
Agentic Commerce Well-Known Document 0 / 5
Pagination 5 / 5
Distinct Operations 3 / 3
MCP Tool Quality 6 / 6
Regulatory Posture applies to this provider. Its tags matched the AI & Biometrics regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.
Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.
The six quality facets above are damped to 85 points between them, because the conditional facet above carries the other 15. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 85% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.
Show this score on your site. Kin Score badge preview for [24]7.ai It updates itself when the score changes. Paste this where you link to your API docs: 
<a href="https://apis.io/providers/247-ai/"><img src="https://apis.io/badge/247-ai/card.svg" alt="[24]7.ai on APIs.io — Kin Score by API Evangelist"></a>
Other styles, a README pill and a shields.io endpoint are on the badge page.
Raise your score.
Agent readiness — checks not met, largest first (exact, from this profile):
  • Machine-Readable Contract +18 pts — api_specs includes an OpenAPI document
  • MCP Server +12 pts — deployment.mode + probe verdict on the mcp/ manifest, not the pointer; an unprobed slug falls back to authorship
  • Agentic Access Contract +10 pts — agentic_access artifact present (x-agentic-access), graded by author
  • Idempotency +9 pts — OpenAPI mutating operations declare an idempotency key — a header, a request-body property, or a named de-duplication token whose own description says so (verified); else common[].type matches /idempoten/i (documented)
  • Stable Error Semantics +8 pts — OpenAPI $refs a shared error schema across 4xx/5xx responses (verified), else common[].type includes ErrorCatalog / ErrorCodes / DeclineCodes
  • A2A Agent Card +8 pts — a2a/-a2a.yml manifest, graded on conformance.grade against A2A 1.0.0
9 more unmet checks in the Agent Readiness table above.
Kin Score — facets with the most composite points still available (weight × headroom):
Each check links to what satisfies it. Publish the artifact, or tell us where it already lives, and the score moves on the next scoring run.
Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from the provider profile at artifacts.apis.io/247-ai/apis.yml: open an issue on github.com/api-evangelist/247-ai to ask a question or point us at an artifact you publish. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Standards implemented 1

Standards this provider implements or carries. De facto ones are profiled and measured by the API Commons; formal ones come from the standards directory and are linked by the provider's own tags. The evidence column says how each claim was established — not that it was made.

Dynamic Client Registration
measured — observed by APIs.io (published)

[24]7.ai API pricing

Pricing Plans 1

Published pricing tiers and plan structures.

247 Ai Plans Pricing

0 plans

PLANS

Rate Limits 1

Documented rate limits and quota policies.

247 Ai Rate Limits

0 limits

RATE LIMITS

Service Levels 1

Uptime the provider promises or reports, as SLA4OAI. Read from its own pages; APIs.io runs no monitors.

[24]7.ai

SLA

Security Posture 3

Authentication, domain security, vulnerability disclosure, and trust-center signals.

247 Ai Authentication

openIdConnect/oauth2 · 2 schemes

SECURITY

247 Ai Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

247 Ai Trust Center

SOC 2 Type 2, ISO/IEC 27001:2022, HIPAA, PCI DSS, NIST SP 800-53 R4/R5, NIST Cybersecurity Framework (CSF)

SECURITY

Scopes 1

OAuth scopes governing access to this provider's APIs.

247 Ai Scopes

7 scopes · authorizationCode

7 scopes

SCOPES

Resources

Get Started 2

Portal, sign-up, and the first successful call

Portal
Portal
 Login
Login

Agent Surfaces 2

MCP servers, agent skills, and machine-readable catalogs

LLMsTxt
LLMsTxt
 WellKnown
WellKnown

Design & Contract 2

Pagination, idempotency, versioning, errors, and events

Conformance
Conformance
 Lifecycle
Lifecycle

Build 2

SDKs, sample code, and the tooling you integrate with

GitHubOrganization
GitHubOrganization
 Packages
Packages

Access & Security 6

Authentication, authorization, and security posture

Compliance
Compliance
 TrustCenter
TrustCenter
 Authentication
Authentication
 OAuthScopes
OAuthScopes
 DomainSecurity
DomainSecurity
 TrustCenter
TrustCenter

Learn 1

Tutorials, courses, talks, and written guidance

Training
Training

Operate 5

Status, limits, changes, and where to get help

Support
Support
 ContactUs
ContactUs
 ChangeLog
ChangeLog
 ChangeLog
ChangeLog
 RateLimits
RateLimits

Commercial 4

Pricing, plans, and the legal terms of use

TermsOfService
TermsOfService
 PrivacyPolicy
PrivacyPolicy
 ServiceLevelAgreement
ServiceLevelAgreement
 Plans
Plans

Company 5

The organization behind the API

Website
Website
 Blog
Blog
 BlogRSS
BlogRSS
 LinkedIn
LinkedIn
 Partners
Partners

Other 2

Properties that don't map to a standard resource type

CaseStudies
CaseStudies
 OpenIDConnect
OpenIDConnect

Source (apis.yml)

apis.yml Raw ↑ 
aid: 247-ai
name: '[24]7.ai'
description: '[24]7.ai is a customer-experience (CX) software and services company headquartered in Campbell, California,
  operating the [24]7 Engagement Cloud — an AI-powered omnichannel platform spanning campaign management and intent-based
  targeting ([24]7 Target), conversation automation (Answers, Conversations, Voices natural-language IVR, async messaging),
  agent experience (Assist / Copilot console, case management, traffic management) and conversational intelligence (100% interaction
  analytics). Alongside the platform it runs managed CX and customer-care outsourcing operations from the US, India, the Philippines,
  Colombia and Guatemala. Platform capabilities are marketed as integrating with CRMs and back-office systems through "API
  hooks", but no public developer portal, API reference or machine-readable contract is published: product documentation and
  API access sit behind the Okta-backed customer login at login.247.ai, and the production API host api.247-inc.net is tenant-routed.'
url: https://raw.githubusercontent.com/api-evangelist/247-ai/refs/heads/main/apis.yml
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source:
  - authentication
  - scopes
  - rate-limits
  - security
  generated: '2026-11-06'
  method: derived
image: https://www.247.ai/wp-content/uploads/2023/12/247ai-logo.svg
x-type: company
x-source: harvest:secondary-market
specificationVersion: '0.20'
created: '2026-09-05'
modified: '2026-09-05'
position: Producing
tags:
- Company
- Customer Experience
- Conversational AI
- Contact Center
- Customer Service
- Chatbots
- CCaaS
- Artificial Intelligence
- Interaction Analytics
- Business Process Outsourcing
apis: []
maintainers:
- FN: Kin Lane
  name: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  name: APIs.json
  email: info@apis.io
common:
- type: Website
  url: https://www.247.ai/
- type: Portal
  name: '[24]7 Engagement Cloud'
  url: https://www.247.ai/247-engagement-cloud/
- type: Login
  name: '[24]7 Engagement Cloud product login (Okta SSO)'
  url: https://login.247.ai/
- type: Support
  url: https://www.247.ai/support/
- type: ContactUs
  url: https://www.247.ai/contact-us/
- type: Training
  name: Learning Center
  url: https://www.247.ai/learning-center/
- type: Blog
  url: https://www.247.ai/insights/blogs/
- type: BlogRSS
  url: https://www.247.ai/feed/
- type: ChangeLog
  name: Quarterly product release highlights
  url: https://www.247.ai/insights/product-blogs/
- type: ChangeLog
  name: Captured changelog artifact
  url: changelog/247-ai-changelog.yml
- type: GitHubOrganization
  url: https://github.com/247-ai
- type: LinkedIn
  url: https://www.linkedin.com/company/24-7-ai
- type: Partners
  url: https://www.247.ai/partner/
- type: CaseStudies
  url: https://www.247.ai/insights/case-studies/
- type: TermsOfService
  name: Platform Service Terms
  url: https://www.247.ai/legal/platform-service-terms/
- type: PrivacyPolicy
  url: https://www.247.ai/privacy-policy/
- type: ServiceLevelAgreement
  name: Platform Support Services (99.9% uptime, severity response times)
  url: https://www.247.ai/legal/platform-support-services/
- type: Compliance
  name: Security & compliance certifications
  url: https://www.247.ai/security/
- type: TrustCenter
  url: https://www.247.ai/security/
- type: OpenIDConnect
  name: OIDC discovery (login.247.ai)
  url: https://login.247.ai/.well-known/openid-configuration
- type: LLMsTxt
  url: llms/247-ai-llms.txt
- type: WellKnown
  url: well-known/247-ai-well-known.yml
- type: Authentication
  url: authentication/247-ai-authentication.yml
- type: OAuthScopes
  url: scopes/247-ai-scopes.yml
- type: Conformance
  url: conformance/247-ai-conformance.yml
- type: Lifecycle
  url: lifecycle/247-ai-lifecycle.yml
- type: Packages
  url: packages/247-ai-packages.yml
- type: Plans
  url: plans/247-ai-plans-pricing.yml
- type: RateLimits
  url: rate-limits/247-ai-rate-limits.yml
- type: DomainSecurity
  url: security/247-ai-domain-security.yml
- type: TrustCenter
  name: Captured trust-center artifact
  url: security/247-ai-trust-center.yml
x-enrichment:
  date: '2026-09-05'
  status: enriched
  artifacts_added: 14
  pass: local-v3

[24]7.ai API — frequently asked questions

How do I authenticate with the [24]7.ai API?

[24]7.ai documents its authentication (openIdConnect/oauth2 · 2 schemes). The details are profiled on APIs.io as 247 Ai Authentication.

Is the [24]7.ai API ready for AI agents?

[24]7.ai has a Kin Score of 28.6 out of 100 (thin) and an Agent Readiness score of 17.6 (agent-aware), scored by API Evangelist on 2026-11-06.

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