established · 2.2

Contact Center

Score 25.9 / 100 111 providers 58 APIs Search apis.io →
Variants seen in the corpus: Contact Centercontact-center

Providers using this tag (111)

Ranked by API Evangelist rating — Exemplar and Strong are expanded by default.

Exemplar 5 Complete, well-documented, and agent-ready
SalesforceFortune 500Artificial IntelligenceAnalyticsCloud294 APIs83.3RegalArtificial IntelligenceAI AgentsVoice AI10 APIs79.6TwilioAuthenticationCommunicationsEmail115 APIs73.4Zoom PhoneTelecommunicationsUnited StatesUCaaSCloud PBX3 APIs72.18x8TelecommunicationsUnited StatesCPaaSUCaaS36 APIs67.1
Strong 15 Solid coverage with minor gaps
GridspaceCompanyVoice AIConversational AIVoice Agents3 APIs65.3ServiceNowAutomationCloud ServicesDigital WorkflowsEnterprise Platform63 APIs64.8SyllableCompanyArtificial IntelligenceAI AgentsVoice41 APIs64.8KPNTelecommunicationsNetherlandsMobile Network OperatorBroadband38 APIs61.9KixieCompanySales EngagementVoiceTelephony3 APIs60.5CloudTalkCompanyCommunicationsVoiceVoIP13 APIs59.0RingCentralCommunicationsUCaaSVoiceVideo88 APIs58.2GladlyCustomer ServiceCXAI Customer Service28 APIs57.0Observe.AICompanyAi AppsConversation Intelligence1 API56.6Amazon QArtificial IntelligenceAssistantEnterpriseGenerative AI7 APIs56.0Bright PatternCompanyCCaaSCustomer Experience14 APIs55.7AssembledCustomer-SupportWorkforce ManagementWFMAI Agents27 APIs55.6ASAPPCompanyArtificial IntelligenceConversational AI14 APIs55.5Telia CompanyTelecommunicationsSwedenNordicsBaltics24 APIs55.2OpenPhoneCompanyCommunicationsVoiceSMS9 APIs55.0
Developing 24 Usable, with meaningful gaps to close
AuthenticxConversation IntelligenceHealthcareSpeech Analytics18 APIs54.0KlausCompanyQuality AssuranceCustomer-SupportCustomer Experience2 APIs53.7ServiceTitanField Service ManagementTradesHVACPlumbing55 APIs53.5GenesysCompanySoftwareCustomer Experience87 APIs52.7ReplicantCompanyConversational AICustomer Service1 API52.6NextivaCompanyCommunicationsVoice5 APIs51.9OutRivalCompanyEnterprise SaasConversational AIAI Agents25 APIs51.9ZoomChatCollaborationCommunicationsMeetings47 APIs51.1DashbotCompanyAi MlConversational AnalyticsChatbots3 APIs50.1HatchCompanyVertical SoftwareCustomer CommunicationConversational AI1 API49.6BolnaCompanyArtificial IntelligenceVoice AIConversational AI1 API48.8PhonelyArtificial IntelligenceVoice AIVoice AgentsConversational AI2 APIs48.7CognigyCompanyConversational AIAgentic AI1 API47.5Amazon ConnectChatCustomer ServiceVoice22 APIs47.3Allo-MediaCompanyAi DataSpeech RecognitionSpeech-to-Text4 APIs47.2UniphoreCompanyArtificial IntelligenceAgentsConversational AI3 APIs47.2SanasCompanySpeech AIVoice AIAccent Translation2 APIs46.6AvocaCompanyArtificial IntelligenceVoice AIConversational AI8 APIs44.0HappyrobotAI AgentsAgent OrchestrationVoice AIConversational AI6 APIs43.5VoycCompanyConversation IntelligenceComplianceCall Monitoring1 API41.3GliaCompanyCustomer ServiceBanking3 APIs41.0MirrorFly Messages APICPaaSCommunicationsChat / Messaging APIVoice API1 API40.3Google Cloud Contact Center AIArtificial IntelligenceConversationsCustomer Service3 APIs39.6CrescendoCompanyCustomer ExperienceCustomer-SupportArtificial Intelligence5 APIs39.5
Thin 21 Limited public surface area
SobotCompanyEnterpriseCustomer Service4 APIs38.9CueinCompanyCustomer ExperienceCustomer-SupportConversation Intelligence2 APIs36.1PolyaiCompanyConversational AIVoice AICustomer Service1 API35.8GetVocalCompanyArtificial IntelligenceVoice AIConversational AI3 APIs35.7Windstream HoldingsBroadbandManaged ServiceNetwork Communications9 APIs35.3JustCallVoiceSMSCloud Phone4 APIs34.8WazoTelephonyVoIPUnified CommunicationsUCaaS14 APIs34.6Glia (fka SaleMove)CompanyCustomer ServiceCustomer-SupportDigital Customer Service1 API34.0LiberateCompanyArtificial IntelligenceInsuranceInsurtech1 API33.5Bitrix24CRMCollaborationProject ManagementTask36 APIs33.4TenfoldCompanyCTITelephony8 APIs33.0Cisco Voice PortalIVRTelephonyVoice24 APIs32.2LifesizeCompanyVideo ConferencingCommunicationsCollaboration2 APIs31.0QuiqCompanyCustomer ExperienceConversational AI1 API30.8DialpadCommunicationsVoiceArtificial Intelligence16 APIs30.7CrestaArtificial IntelligenceContact Center AICCaaS1 API30.5Liberate InnovationsCompanyInsuranceInsurtechArtificial Intelligence2 APIs30.4Samora AICompanyVoice AgentsConversational AIVoice AI3 APIs29.0NewVoiceMediaCompanyCloudCCaaS1 API27.9TalkdeskCCaaSVoiceWebhook1 API26.8CentricalCompanyEmployee EngagementPerformance ManagementGamification26.4
Emerging 26 Early or largely undocumented
BaltoCompanyArtificial IntelligenceConversation Intelligence1 API24.9CallMinerCompanyConversation IntelligenceSpeech Analytics2 APIs23.4NotableCompanyApplicationHealthcareArtificial Intelligence21.2CarbyneCompanyEmergency ServicesPublic SafetyCommunications20.5Shelf.ioArtificial IntelligenceKnowledge-ManagementSoftware-as-a-Service3 APIs20.2UJETCompanyEnterpriseCCaaS20.1ParloaAgentsArtificial IntelligenceCall CenterCCaaS2 APIs19.2LivePersonConversational AICustomer EngagementMessaging9 APIs18.8MihupCompanyConsumerVoice AISpeech Recognition18.8GigaCompanyArtificial IntelligenceAI AgentsVoice AI18.5RezoCompanyCustomer ExperienceConversational AI17.2Five9CCaaSCloud TelephonyCustomer Engagement2 APIs17.0IntermediaCloudCommunicationsVideo Conferencing5 APIs16.2Pindrop SecurityCompanySecurityVoiceAuthentication15.8CallDeskCompanyVoice AIConversational AI15.7DialogusCompanyVoice AgentsAI AgentsConversational AI15.3Callab AIVoice AIConversational AITelephony1 API15.2AfinitiCompanyArtificial IntelligenceCustomer Experience15.1Observe.AICompanyConversation IntelligenceCustomer Service14.5ProdigalCompanyEnterpriseArtificial IntelligenceDebt Collections14.5KaizoCompanyQuality AssuranceCustomer-SupportCustomer Service14.4NurixCompanyArtificial IntelligenceConversational AIAgentic AI14.1PindropCompanyVoice SecurityIdentity VerificationFraud Detection13.8OutverseCompanyArtificial IntelligenceAI AgentsCustomer-Support12.8CignaraCompanyArtificial IntelligenceConversational AICustomer-Support12.6swivlCompanySelf StoragePropTechArtificial Intelligence12.3
Minimal 20 Almost no public developer surface
i2xCompanyAi Enterprise SoftwareConversation Intelligence9.2Level AIArtificial IntelligenceCustomer ExperienceConversational Intelligence9.1Altitude SoftwareCompanyCustomer Interaction ManagementCall Center Software6.4AvayaCommunicationsCollaborationArtificial Intelligence6.3ConvergysAcquiredAnalyticsBusiness Process OutsourcingConcentrix5.5AnswerSoftCompanyComputer Telephony IntegrationCall Center Software5.0CenterForce TechnologiesCompanyCall CenterWorkforce Optimization5.0CogitoCompanyConversation IntelligenceEmotion AI5.0FuzeCompanyCloudUnified CommunicationsUCaaS5.0LorisCompanyCustomer ServiceConversation IntelligenceCustomer Experience5.0SurfboardCompanyWorkforce ManagementCustomer-Support5.0WebhelpCompanyCustomer ExperienceBPOOutsourcing5.0Witness SystemsCompanyWorkforce OptimizationCall Recording5.0BryterCXCompanyCustomer ExperienceCustomer Journey AnalyticsJourney Intelligence4.6EmpirixCompanyInfrastructureNetwork Testing2.8BroadsoftCompanyUnified CommunicationsUCaaSVoIP1.8EnghouseCompanySoftwareCustomer Experience1.8ShoretelCompanyUnified CommunicationsVoIPTelecommunications1.8Custom Chat API | MirrorFlyChat APIMessagingCPaaSVoIP1 API1.5EchopassCompanyCloud Contact CenterCustomer Experience0.6

APIs with this tag (58)

Ranked by the provider's API Evangelist rating — the Kin Score is scored per provider, not per API, so every API of a provider shares its band. How the rating works →

Exemplar 13 Complete, well-documented, and agent-ready
Salesforce Service Cloud Voice APIThe Salesforce Service Cloud Voice API provides Telephony Integration REST API and Voice Toolkit API for pr...83.38x8 Analytics for Contact Center Historical Metrics API8x8 Analytics for Contact Center Historical Metrics API for querying historical queue, agent and interactio...67.18x8 Analytics for Contact Center Real-time Metrics API8x8 Analytics for Contact Center Real-time Metrics API for live queue, agent and interaction state, secured...67.18x8 Contact Center Call API Reference8x8 Contact Center Call API for controlling in-progress phone interactions handled by contact center agents.67.18x8 Contact Center Chat API8x8 Contact Center Chat API for creating conversations, exchanging messages and managing chat participants.67.18x8 Contact Center Chat API V28x8 Contact Center Chat API v2 for creating and driving chat conversations, messages and participants insid...67.18x8 Contact Center Dynamic Campaigns8x8 Contact Center Dynamic Campaigns API for injecting and managing records in dynamic outbound campaigns.67.18x8 Event Streaming APIReal-time contact center event stream delivered over the Apache Pulsar WebSocket interface. Clients connect...67.1Chapi - Chat API8x8 Chapi chat API for programmatic creation of chat conversations against the contact center chat service.67.1Contact Center Agent Status API8x8 Contact Center Agent Status API for reading and setting agent presence and status codes.67.1Contact Center Campaigns API8x8 Contact Center Campaigns API for creating campaigns and managing campaign records for outbound dialing.67.1Contact Center Chat Gateway8x8 Contact Center Chat Gateway API for bridging external chat channels into 8x8 Contact Center conversations.67.1Quality Management and Speech Analytics API8x8 Quality Management and Speech Analytics API for evaluations, scorecards, transcripts and speech analyti...67.1
Strong 16 Solid coverage with minor gaps
ServiceNow Openframe APIThe ServiceNow Openframe API provides REST endpoints that enable Contact Center as a Service (CCaaS) provid...64.8ServiceNow Voice Interaction Resource APIThe ServiceNow Voice Interaction Resource API provides REST endpoints for integrating telephony and voice s...64.8Polly.help Knowledge Management APIThe Knowledge Management API allows you to organize your organization's information with knowledge manageme...61.9Xdroid Speech to Text APIXdroid Speech To Text API provides a seamless audio transcription service.61.9Kixie Agent Status APIA read-only lookup that returns the current presence of a Kixie agent by email address — whether the agent'...60.5RingCentral Contact Center APIThe RingCentral Contact Center (RingCX) API provides programmatic access to omnichannel contact-center capa...58.2Observe.AI Reporting APIsAsynchronous REST APIs that export Observe.AI contact-center data into external systems: Interactions (Mome...56.6Amazon Q Connect APIAPI for Amazon Q in Connect, a generative AI-powered customer service assistant integrated with Amazon Conn...56.0Telia ACE Agent APIIntegration API between the Telia ACE contact-centre platform and a customer's CRM system, used to drive ag...55.2Telia ACE Audio Stream Forwarding APIBidirectional streaming gRPC service over HTTP/2 that forwards copies of the audio streams in Telia ACE con...55.2Telia ACE Interaction View APIExport API against Telia ACE Interaction View that allows content and data from recorded contact-centre int...55.2Telia ACE Knowledge Contact Method WebHookThe outbound webhook surface of Telia ACE Knowledge. A contact method of type Web service forwards an end u...55.2Telia ACE Knowledge REST APIThe REST API behind Telia ACE Knowledge (formerly Humany), the self-service knowledge and contact-deflectio...55.2Telia ACE Screen Pop APIScreen-pop integration API for Telia ACE that automatically opens the matching customer profile in the agen...55.2Telia ACE Web APIClient-side and server-side REST interface that lets an end user communicate with a Telia ACE contact centr...55.2Telia ACE Workitem APIWork-item management API for the Telia ACE contact centre, covering prioritisation, queue management and fo...55.2
Developing 19 Usable, with meaningful gaps to close
ServiceTitan Telecom APIRetrieve inbound and outbound call records, call recordings, call analytics, and call reasons. Powers Conta...53.5Replicant Outbound APIPlaces outbound AI voice calls and SMS messages through Replicant against a pre-configured campaign, and no...52.6Nextiva Workitem Service APIRetrieve and control workitems — the unit of work in the Nextiva Contact Center — and the calls attached to...51.9Zoom Contact Center APIThe Zoom Contact Center API enables developers to programmatically interface with Contact Center features i...51.1Zoom Quality Management APIThe Zoom Quality Management API is designed to help contact centers track and analyze customer interactions...51.1Amazon AppIntegrations APIThe Amazon AppIntegrations service enables you to configure and reuse connections to external applications,...47.3Amazon Connect Cases APIWith Amazon Connect Cases, agents can track and manage customer issues that require multiple interactions, ...47.3Amazon Connect Contact Lens APIAmazon Connect Contact Lens enables you to analyze conversations between customers and agents using speech ...47.3Amazon Connect Customer Profiles APIAmazon Connect Customer Profiles provides a unified customer profile for your contact center with pre-built...47.3Amazon Connect Outbound Campaigns APIWith the outbound campaigns feature of Amazon Connect, you can create high-volume outbound campaigns for ap...47.3Amazon Connect Outbound Campaigns V2 APIThe outbound campaigns V2 API provides an updated interface for creating high-volume outbound campaigns inc...47.3Amazon Connect Participant Service APIThe Amazon Connect Participant Service enables managing chat participants including agents, customers, and ...47.3Amazon Connect Streams SDKAmazon Connect Streams is a browser-based integration API and JavaScript SDK that enables embedding and con...47.3Amazon Q Connect APIAmazon Q in Connect is a generative AI customer service assistant built on Amazon Bedrock. It provides real...47.3Amazon Voice ID APIAmazon Connect Voice ID provides real-time caller authentication and fraud risk detection to make voice int...47.3Uniphore U-Capture REST APIsThe U-Capture compliance conversation-recording platform (Red Box heritage) publishes an anonymous, unauthe...47.2Voyc API v3Voyc's integration API, monitored on the public status page as "Voyc API v3" (Data Export) alongside "Voyc ...41.3Glia REST APIThe Glia platform REST API. Serves operators, sites, engagements, queues and reporting resources over api.g...41.0MirrorFly Chat Platform APIREST/HTTP API for chat and messaging (User and Admin APIs) with JSON payloads. Production base URL is tenan...40.3
Thin 4 Limited public surface area
JustCall REST APIREST API for placing calls, sending SMS and MMS messages, managing contacts, phone numbers, users, and call...34.8Wazo Call Centre Agent API (wazo-agentd)Call-centre agent state API. Logs agents in and out of queues by agent id, agent number or extension, pause...34.6Wazo Call Detail Records API (wazo-call-logd)Call Detail Record and contact-centre reporting API. Retrieves and exports CDRs (JSON, CSV) for a tenant or...34.6Dialpad Contact Center APIContact center call routing, queues, agents and stats.30.7
Emerging 5 Early or largely undocumented
Balto Call Data APIBalto's Call Data API gives customers programmatic access to their historical call records so they can tran...24.9LivePerson Conversational Cloud APIComprehensive set of REST APIs for managing conversations across messaging channels, including agent operat...18.8Five9 Agent and Supervisor REST APIREST API used by agent and supervisor applications to log in, manage state, handle interactions, and access...17.0Five9 Configuration Web ServicesSOAP-based Web Services API for configuring and administering the Five9 contact center, including campaigns...17.0Intermedia Contact Center APIThe Intermedia Contact Center API delivers customer experience features including screen pops, dashboards, ...16.2
Minimal 1 Almost no public developer surface
MirrorFly Chat Platform APIToken-authenticated REST API for building in-app chat, split into User APIs and Admin APIs (users, contacts...1.5

Score breakdown

Frequency
60.7
log-scaled weighted occurrences
Breadth
3.0
spread across providers
Quality lift
39.5
mean composite of providers using it
Cohesion
13.5
strength of nearest seed neighbor

Related tags

Telephony 26 co-occurrences Customer Experience 34 co-occurrences CCaaS 18 co-occurrences Voice AI 26 co-occurrences Conversational AI 38 co-occurrences Customer Service 20 co-occurrences Voice 36 co-occurrences Conversation Intelligence 15 co-occurrences

Where this tag comes from

Provider tag103
Api tag66

Cohort brief

Auto-generated

The 111 providers in the APIs.io catalog tagged Contact Center, scored on the Kin Score. Every figure below is computed from the catalog — nothing here is written.

Providers
111
all scored
Mean Kin Score
32.6
+11.9 vs catalog 20.7
Mean Agent Readiness
16.7
+7.0 vs catalog 9.7
Spread
0.6–83.3
median 32.2 · σ 20.8
How the 111 split by band
Exemplar 5Strong 15Developing 24Thin 21Emerging 26Minimal 20
Facet averages, against the whole catalog
FacetThis cohortCatalogDifferenceScored
Developer Ergonomics 33.1 17.9 +15.2 111
Access Clarity 34.9 22.3 +12.6 111
Contract Quality 28.3 17.5 +10.8 111
Operational Transparency 22.1 11.3 +10.8 111
Contract Governance 14.6 6.4 +8.2 111
Discoverability 67 60.4 +6.6 111

A facet is averaged over the members that carry it, not over the whole cohort — the “Scored” column is that count. Averaging an absent facet as zero would score our own coverage gaps as the providers’ posture.

What this cohort publishes
ArtifactThis cohortCatalogDifference
MCP server (any) 32% 16% +16
MCP server (first-party) 14% 7% +7
Agent Skills 0% 0% 0
OAuth scopes 17% 9% +8
Security 92% 88% +4
Arazzo workflows 7% 2% +5
Governance rules 15% 13% +2

mcp_pct counts any mcp/ artifact including ones API Evangelist derived from the provider OpenAPI; mcp_first_party_pct counts only servers the provider publishes. Prefer the latter.

Top by Kin Score
  1. 1 Salesforce 83.3
  2. 2 Regal 79.6
  3. 3 Twilio 73.4
  4. 4 Zoom Phone 72.1
  5. 5 8x8 67.1
  6. 6 Gridspace 65.3
  7. 7 ServiceNow 64.8
  8. 8 Syllable 64.8
  9. 9 KPN 61.9
  10. 10 Kixie 60.5
Top by Agent Readiness
  1. 1 Genesys 55.1
  2. 2 Zoom Phone 54.3
  3. 3 Salesforce 52.2
  4. 4 Happyrobot 51.6
  5. 5 Telia Company 48.1
  6. 6 Regal 46.8
  7. 7 Authenticx 44.1
  8. 8 8x8 43.3
  9. 9 RingCentral 41.4
  10. 10 KPN 40.8
All 111 members of this roster resolve to a scored provider in the catalog.Generated from the catalog build of 25 August 2026, across 26891 providers, using the same computation served by the APIs.io cohort API. Briefs are published for rosters of 5 or more scored providers; below that a distribution is not meaningful.

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