Salesforce Service Cloud Voice API
The Salesforce Service Cloud Voice API provides Telephony Integration REST API and Voice Toolkit API for programmatically managing voice calls and integrating telephony systems with Salesforce. It supports both Amazon Connect and partner telephony implementations for unified contact center experiences.
Documentation
Documentation
https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_intro.htm
APIReference
https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_rest_overview.htm
Authentication
https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_rest_authorization.htm
Documentation
https://developer.salesforce.com/docs/atlas.en-us.voice_pt_developer_guide.meta/voice_pt_developer_guide/voice_pt_dev_guide.htm