Salesforce

Salesforce Service Cloud Voice API

The Salesforce Service Cloud Voice API provides Telephony Integration REST API and Voice Toolkit API for programmatically managing voice calls and integrating telephony systems with Salesforce. It supports both Amazon Connect and partner telephony implementations for unified contact center experiences.

GitHub

Documentation

📖
Documentation
https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_intro.htm
📖
APIReference
https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_rest_overview.htm
📖
Authentication
https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_rest_authorization.htm
📖
Documentation
https://developer.salesforce.com/docs/atlas.en-us.voice_pt_developer_guide.meta/voice_pt_developer_guide/voice_pt_dev_guide.htm

API entry from apis.yml

apis.yml Raw ↑ 
aid: salesforce:salesforce-service-cloud-voice-api
name: Salesforce Service Cloud Voice API
tags:
- Contact Center
- CTI
- Service Cloud
- Telephony
- Voice
image: https://www.salesforce.com/content/dam/sfdc-docs/www/logos/logo-salesforce.svg
humanURL: https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_intro.htm
baseURL: https://{instance}.salesforce.com/services/data/v{version}
properties:
- url: https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_intro.htm
  type: Documentation
- url: https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_rest_overview.htm
  type: APIReference
- url: https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_rest_authorization.htm
  type: Authentication
- url: https://developer.salesforce.com/docs/atlas.en-us.voice_pt_developer_guide.meta/voice_pt_developer_guide/voice_pt_dev_guide.htm
  type: Documentation
description: The Salesforce Service Cloud Voice API provides Telephony Integration REST API and Voice
  Toolkit API for programmatically managing voice calls and integrating telephony systems with Salesforce.
  It supports both Amazon Connect and partner telephony implementations for unified contact center experiences.