Voyc

aid: voyc
name: Voyc
description: Voyc is a conversation intelligence and compliance monitoring platform for regulated industries such as financial
  services and insurance. The platform automatically monitors 100% of contact centre interactions using speech analytics AI,
  flagging high-risk cases, complaints, and vulnerable customers in near real time, automating QA review, and producing the
  management information firms need to evidence regulatory compliance (including FCA Consumer Duty). Calls reach Voyc from
  telephony platforms like Twilio, Genesys, Five9, RingCentral, Aircall, Amazon Connect, and Talkdesk via SFTP or API, and
  a Voyc API (v3) supports conversation uploads and data export alongside webhooks.
url: https://raw.githubusercontent.com/api-evangelist/voyc/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- techstars
x-tier: profile
x-tier-reason: enriched-company-no-public-api-docs
x-coverage:
  state: gated
  reason: customer-only-docs
  detail: Voyc runs a real production API at api.app.voyc.ai — /v3/organisation/ answers a live 403 not_authenticated — but
    ships no public reference, OpenAPI, portal or SDK anywhere; the integration documentation is handed to customers during
    onboarding, so the only public trace of the API is a component name on the incident.io status page.
  evidence:
  - url: https://api.app.voyc.ai/v3/organisation/
    status: 403
  - url: https://api.app.voyc.ai/openapi.json
    status: 404
  - url: https://voyc.ai/api/
    status: 404
  - url: https://voyc.ai/developers/
    status: 404
  - url: https://help.voyc.ai/en/
    status: 200
  checked: '2026-08-14'
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: approval
  trial: false
  try_now: false
  public: false
  label: Requires approval
  confidence: medium
  source:
  - plans
  - authentication
  - rate-limits
  - security
  generated: '2026-09-03'
  method: derived
specificationVersion: '0.23'
x-enrichment:
  date: '2026-08-14'
  status: enriched
  artifacts_added: 7
  pass: local-v1
created: '2026-07-17'
modified: '2026-08-14'
image: https://github.com/voyc-ai.png
tags:
- Company
- Conversation Intelligence
- Compliance
- Call Monitoring
- Speech Analytics
- Contact Centers
- Financial-Services
- Artificial Intelligence
tags_raw:
- Company
- Conversation Intelligence
- Compliance
- Call Monitoring
- Speech Analytics
- Contact Centers
- Financial Services
- Artificial Intelligence
apis:
- name: Voyc API v3
  description: 'Voyc''s integration API, monitored on the public status page as "Voyc API v3" (Data Export) alongside "Voyc
    API" (Conversation Uploads & Reporting). The production host is api.app.voyc.ai, confirmed live 2026-08-14: /v3/ endpoints
    return a credential-gated 403 with Voyc''s drf-standardized-errors envelope and /api/v2/ serves the web application. Integrating
    systems register an "app" per organisation and issue access tokens through /v3/organisation/{organisationId}/app/{appId}/access-token/.
    Voyc publishes NO public API reference, OpenAPI, or developer portal - the integration documentation is provided to customers
    during onboarding - so no machine-readable contract exists to harvest.'
  humanURL: https://help.voyc.ai/en/
  baseURL: https://api.app.voyc.ai
  tags:
  - Conversation Intelligence
  - Speech Analytics
  - Compliance Monitoring
  - Contact Center
  - Call Recording
  - Quality Assurance
  tags_raw:
  - conversation-intelligence
  - speech-analytics
  - compliance-monitoring
  - contact-center
  - call-recording
  - quality-assurance
  properties:
  - type: Authentication
    url: authentication/voyc-authentication.yml
  - type: Conventions
    url: conventions/voyc-conventions.yml
  - type: ErrorCatalog
    url: errors/voyc-problem-types.yml
  - type: RateLimits
    url: rate-limits/voyc-rate-limits.yml
  - type: StatusPage
    url: https://status.voyc.ai/
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: TrustCenter
  url: security/voyc-trust-center.yml
- type: Website
  url: https://voyc.ai/
- type: Documentation
  url: https://help.voyc.ai/en/
- type: Support
  url: https://www.voyc.ai/contact/
- type: Blog
  url: https://voyc.ai/voyc-ai-blog-articles-case-studies-and-whitepapers/
- type: GettingStarted
  url: https://help.voyc.ai/en/collections/2918818-getting-started-with-voyc
- type: StatusPage
  url: https://status.voyc.ai/
- type: TermsOfService
  url: https://voyc.ai/terms-and-conditions/
- type: PrivacyPolicy
  url: https://voyc.ai/gdpr-privacy-notice/
- type: GitHubOrganization
  url: https://github.com/voyc-ai
- type: Login
  url: https://app.voyc.ai/
- type: Compliance
  url: https://trust.voyc.ai/
- type: Security
  url: https://trust.voyc.ai/
- type: VulnerabilityDisclosure
  url: security/voyc-vulnerability-disclosure.yml
- type: DomainSecurity
  url: security/voyc-domain-security.yml
- type: Conformance
  url: conformance/voyc-conformance.yml
- type: Lifecycle
  url: lifecycle/voyc-lifecycle.yml
- type: Webhooks
  url: asyncapi/voyc-webhooks.yml
- type: LLMsTxt
  url: llms/voyc-llms.txt
- type: Authentication
  url: authentication/voyc-authentication.yml
- type: Conventions
  url: conventions/voyc-conventions.yml
- type: ErrorCatalog
  url: errors/voyc-problem-types.yml
- type: Packages
  url: packages/voyc-packages.yml
- type: Plans
  url: plans/voyc-plans-pricing.yml
- type: RateLimits
  url: rate-limits/voyc-rate-limits.yml