Talkdesk

aid: talkdesk
name: Talkdesk
description: 'Talkdesk is a cloud contact center platform with Customer Experience Automation (CXA)

  capabilities including omnichannel engagement, workforce engagement management, quality

  management, analytics, and a marketplace of partner integrations. The Talkdesk developer

  surface exposes REST APIs and webhook delivery across three documented webhook services:

  the Events API (partner-app lifecycle events signed with ECDSA), the Webhook Trigger API

  (Talkdesk Connections triggers for call, agent, contact, and note events), and the

  Automated Notifications bridge for Digital Connect (DCE). This index currently models the

  webhook surface as an AsyncAPI 2.6 document.

  '
type: Index
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source: []
  generated: '2026-07-22'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/talkdesk.png
tags:
- Contact Center
- CCaaS
- Voice
- Webhook
- Event
- Telephony
- Customer Experience
- Digital Connect
- AppConnect
tags_raw:
- Contact Center
- CCaaS
- Voice
- Webhooks
- Events
- Telephony
- Customer Experience
- Digital Connect
- AppConnect
url: https://raw.githubusercontent.com/api-evangelist/talkdesk/refs/heads/main/apis.yml
created: '2026-05-30'
modified: '2026-05-30'
specificationVersion: '0.23'
apis:
- aid: talkdesk:webhooks
  name: Talkdesk Webhook Surface
  description: 'AsyncAPI 2.6 description of Talkdesk''s publicly documented outbound webhook surface,

    covering the Events API (partner-app lifecycle), the Webhook Trigger API (Talkdesk

    Connections triggers for call/agent/contact/note events), and the Automated

    Notifications bridge for Digital Connect (DCE). Only event types that appear in

    docs.talkdesk.com are modeled. Frequently-asked-about events such as

    recording_available and agent_status_change are not documented as standard event

    types on the public docs site and are intentionally not included.

    '
  humanURL: https://docs.talkdesk.com/docs/events-api
  tags:
  - Webhook
  - Event
  - AsyncAPI
  - Partner Apps
  - Connections
  - Digital Connect
  tags_raw:
  - Webhooks
  - Events
  - AsyncAPI
  - Partner Apps
  - Connections
  - Digital Connect
  properties:
  - type: Documentation
    url: https://docs.talkdesk.com/docs/events-api
  - type: Documentation
    url: https://docs.talkdesk.com/docs/webhook-trigger-api
  - type: Documentation
    url: https://docs.talkdesk.com/reference/automated_notifications_webhook_for_dce
  - type: APIReference
    url: https://docs.talkdesk.com/reference/upsertsubscription
  - type: AsyncAPI
    url: asyncapi/talkdesk-webhooks-asyncapi.yml
  contact:
  - type: Support
    url: https://support.talkdesk.com/hc/en-us
common:
- type: VulnerabilityDisclosure
  url: security/talkdesk-vulnerability-disclosure.yml
- type: DomainSecurity
  url: security/talkdesk-domain-security.yml
- type: Website
  url: https://www.talkdesk.com
- type: DeveloperPortal
  url: https://docs.talkdesk.com
- type: Documentation
  url: https://docs.talkdesk.com
- type: Support
  url: https://support.talkdesk.com/hc/en-us
- type: TermsOfService
  url: https://www.talkdesk.com/legal/
- type: PrivacyPolicy
  url: https://www.talkdesk.com/terms-of-service/privacy-notice/
- url: https://www.talkdesk.com/blog/
  type: Blog
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com