Talkdesk website screenshot

Talkdesk

Talkdesk is a cloud contact center platform with Customer Experience Automation (CXA) capabilities including omnichannel engagement, workforce engagement management, quality management, analytics, and a marketplace of partner integrations. The Talkdesk developer surface exposes REST APIs and webhook delivery across three documented webhook services: the Events API (partner-app lifecycle events signed with ECDSA), the Webhook Trigger API (Talkdesk Connections triggers for call, agent, contact, and note events), and the Automated Notifications bridge for Digital Connect (DCE). This index currently models the webhook surface as an AsyncAPI 2.6 document.

Talkdesk publishes 1 API on the APIs.io network: Webhook Surface. Tagged areas include Contact Center, CCaaS, Voice, Webhooks, and Events.

The Talkdesk catalog on APIs.io includes 1 event-driven AsyncAPI specification and 1 Spectral governance ruleset.

Talkdesk’s developer surface includes documentation, support, engineering blog, and 6 more developer resources.

🌐 Visit website 📡 Source on GitHub
33.3/100 thin ▬ flat Agent 22/100 agent aware Full breakdown ↓
scored 2026-07-28 · rubric v0.6
1 APIs
Contact CenterCCaaSVoiceWebhooksEventsTelephonyCustomer ExperienceDigital ConnectAppConnect

Kin Score

Kin Score Kin Score How this is scored →
scored 2026-07-28 · rubric v0.6
Composite quality — 33.3/100 · thin
Contract Quality 13.6 / 25
Developer Ergonomics 4.8 / 20
Commercial Clarity 4.2 / 20
Operational Transparency 0.0 / 13
Governance 5.7 / 12
Discoverability 5.9 / 10
Agent readiness — 22/100 · agent aware
Machine-Readable Contract 18 / 18
Agentic Access Contract 0 / 10
MCP Server 0 / 12
Machine-Readable Auth 0 / 10
Idempotency 0 / 9
Stable Error Semantics 0 / 8
Request/Response Examples 0 / 7
Rate-Limit Signaling 0 / 7
Typed Event Surface 6 / 6
Agent Skills 0 / 5
Well-Known Catalog 0 / 4
Consent & Bot Identity 0 / 3
A2A Agent Card 0 / 8
Dry-Run / Simulate Mode 0 / 4
Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/talkdesk: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

APIs 1

Individual APIs this provider publishes, each with its own machine-readable definition.

Talkdesk Webhook Surface

AsyncAPI 2.6 description of Talkdesk's publicly documented outbound webhook surface, covering the Events API (partner-app lifecycle), the Webhook Trigger API (Talkdesk Connectio...

Event Specifications 1

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Talkdesk Webhook Surface

AsyncAPI 2.6 description of Talkdesk's publicly documented outbound webhook surface. Talkdesk does not publish a single unified "Subscriptions Service" catalog of events such as...

ASYNCAPI

Spectral Rules 1

Spectral governance rulesets for linting and validating these APIs.

Talkdesk API Rules

8 rules · 1 errors 6 warnings 1 info

SPECTRAL

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Talkdesk Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Talkdesk Vulnerability Disclosure

security.txt · contact published

SECURITY

Resources

Get Started 1

Portal, sign-up, and the first successful call

DeveloperPortal
DeveloperPortal

Documentation 1

Reference material describing how the API behaves

Documentation
Documentation

Access & Security 2

Authentication, authorization, and security posture

VulnerabilityDisclosure
VulnerabilityDisclosure
 DomainSecurity
DomainSecurity

Operate 1

Status, limits, changes, and where to get help

Support
Support

Commercial 2

Pricing, plans, and the legal terms of use

TermsOfService
TermsOfService
 PrivacyPolicy
PrivacyPolicy

Company 2

The organization behind the API

Website
Website
 Blog
Blog

Source (apis.yml)

apis.yml Raw ↑ 
aid: talkdesk
name: Talkdesk
description: 'Talkdesk is a cloud contact center platform with Customer Experience Automation (CXA)

  capabilities including omnichannel engagement, workforce engagement management, quality

  management, analytics, and a marketplace of partner integrations. The Talkdesk developer

  surface exposes REST APIs and webhook delivery across three documented webhook services:

  the Events API (partner-app lifecycle events signed with ECDSA), the Webhook Trigger API

  (Talkdesk Connections triggers for call, agent, contact, and note events), and the

  Automated Notifications bridge for Digital Connect (DCE). This index currently models the

  webhook surface as an AsyncAPI 2.6 document.

  '
type: Index
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source: []
  generated: '2026-07-22'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/talkdesk.png
tags:
- Contact Center
- CCaaS
- Voice
- Webhooks
- Events
- Telephony
- Customer Experience
- Digital Connect
- AppConnect
url: https://raw.githubusercontent.com/api-evangelist/talkdesk/refs/heads/main/apis.yml
created: '2026-05-30'
modified: '2026-05-30'
specificationVersion: '0.19'
apis:
- aid: talkdesk:webhooks
  name: Talkdesk Webhook Surface
  description: 'AsyncAPI 2.6 description of Talkdesk''s publicly documented outbound webhook surface,

    covering the Events API (partner-app lifecycle), the Webhook Trigger API (Talkdesk

    Connections triggers for call/agent/contact/note events), and the Automated

    Notifications bridge for Digital Connect (DCE). Only event types that appear in

    docs.talkdesk.com are modeled. Frequently-asked-about events such as

    recording_available and agent_status_change are not documented as standard event

    types on the public docs site and are intentionally not included.

    '
  humanURL: https://docs.talkdesk.com/docs/events-api
  tags:
  - Webhooks
  - Events
  - AsyncAPI
  - Partner Apps
  - Connections
  - Digital Connect
  properties:
  - type: Documentation
    url: https://docs.talkdesk.com/docs/events-api
  - type: Documentation
    url: https://docs.talkdesk.com/docs/webhook-trigger-api
  - type: Documentation
    url: https://docs.talkdesk.com/reference/automated_notifications_webhook_for_dce
  - type: APIReference
    url: https://docs.talkdesk.com/reference/upsertsubscription
  - type: AsyncAPI
    url: asyncapi/talkdesk-webhooks-asyncapi.yml
  contact:
  - type: Support
    url: https://support.talkdesk.com/hc/en-us
common:
- type: VulnerabilityDisclosure
  url: security/talkdesk-vulnerability-disclosure.yml
- type: DomainSecurity
  url: security/talkdesk-domain-security.yml
- type: Website
  url: https://www.talkdesk.com
- type: DeveloperPortal
  url: https://docs.talkdesk.com
- type: Documentation
  url: https://docs.talkdesk.com
- type: Support
  url: https://support.talkdesk.com/hc/en-us
- type: TermsOfService
  url: https://www.talkdesk.com/legal/
- type: PrivacyPolicy
  url: https://www.talkdesk.com/terms-of-service/privacy-notice/
- url: https://www.talkdesk.com/blog/
  type: Blog
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com