Stella Connect (Medallia Agent Connect)

Stella Connect, built by StellaService and acquired by Medallia in 2020, is now Medallia Agent Connect — a customer service team platform that pairs real-time customer feedback with agent coaching, quality assurance (QA), and recognition for contact center front-line teams. The product still runs on stellaconnect.net, and its Agent Connect API at api.stellaconnect.net exposes a Requests API for triggering feedback and service recovery surveys from any CRM or helpdesk, a Data Return API for pulling feedback, coaching sessions, QA reviews, audits, and calibrations, and a User Management API for employee lifecycle operations, secured with API keys and HMAC-signed JWTs.

Stella Connect (Medallia Agent Connect) publishes 6 APIs on the APIs.io network, including Coaching API, Data API, Employees API, and 3 more. Tagged areas include Customer Service, Customer Feedback, Quality Assurance, Coaching, and Contact Centers.

Stella Connect (Medallia Agent Connect)’s developer surface includes documentation, API reference, getting-started guide, authentication, changelog, support, sandbox, and 23 more developer resources.

🌐 Visit website 📡 Source on GitHub
52.5/100 developing ▬ flat Agent 76/100 agent native Full breakdown ↓
scored 2026-07-27 · rubric v0.5
AccessSelf serve
6 APIs 1 MCP Servers
Customer ServiceCustomer FeedbackQuality AssuranceCoachingContact CentersSurveysCustomer ExperienceSaaS

Kin Score

Kin Score Kin Score How this is scored →
scored 2026-07-27 · rubric v0.5
Composite quality — 52.5/100 · developing
Contract Quality 12.6 / 25
Developer Ergonomics 12.6 / 20
Commercial Clarity 8.4 / 20
Operational Transparency 8.9 / 13
Governance 0.0 / 12
Discoverability 10.0 / 10
Agent readiness — 76/100 · agent native
Machine-Readable Contract 18 / 18
Agentic Access Contract 15 / 15
MCP Server 12 / 12
Machine-Readable Auth 10 / 10
Idempotency 0 / 9
Stable Error Semantics 8 / 8
Request/Response Examples 0 / 7
Rate-Limit Signaling 7 / 7
Typed Event Surface 0 / 6
Agent Skills 5 / 5
Well-Known Catalog 4 / 4
Consent & Bot Identity 0 / 3
Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/stellaconnect: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

APIs 6

Individual APIs this provider publishes, each with its own machine-readable definition.

Stella Connect (Medallia Agent Connect) Coaching API

The Coaching API from Stella Connect (Medallia Agent Connect) — 1 operation(s) for coaching.

Stella Connect (Medallia Agent Connect) Data API

The Data API from Stella Connect (Medallia Agent Connect) — 1 operation(s) for data.

Stella Connect (Medallia Agent Connect) Employees API

The Employees API from Stella Connect (Medallia Agent Connect) — 5 operation(s) for employees.

Stella Connect (Medallia Agent Connect) Qa API

The Qa API from Stella Connect (Medallia Agent Connect) — 3 operation(s) for qa.

Stella Connect (Medallia Agent Connect) Recoveries API

The Recoveries API from Stella Connect (Medallia Agent Connect) — 1 operation(s) for recoveries.

Stella Connect (Medallia Agent Connect) Requests API

The Requests API from Stella Connect (Medallia Agent Connect) — 1 operation(s) for requests.

MCP Servers 1

Model Context Protocol servers that expose these APIs to AI agents.

stellaconnect-mcp.yml

MCP SERVER

Rate Limits 1

Documented rate limits and quota policies.

Stellaconnect Rate Limits

5 limits

RATE LIMITS

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Stellaconnect Authentication

apiKey/http · 2 schemes

SECURITY

Stellaconnect Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Stellaconnect Agentic Access

14 operations · 7 acting

14 operations · 7 acting

AGENTIC

Resources

Get Started 3

Portal, sign-up, and the first successful call

GettingStarted
GettingStarted
 Login
Login
 Sandbox
Sandbox

Documentation 2

Reference material describing how the API behaves

Documentation
Documentation
 APIReference
APIReference

Agent Surfaces 6

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess
AgenticAccess
 WellKnown
WellKnown
 LLMsTxt
LLMsTxt
 MCPServer
MCPServer
 AgentSkill
AgentSkill
 AgentSkill
AgentSkill

Design & Contract 5

Pagination, idempotency, versioning, errors, and events

Lifecycle
Lifecycle
 Conformance
Conformance
 ErrorCatalog
ErrorCatalog
 Conventions
Conventions
 DataModel
DataModel

Build 1

SDKs, sample code, and the tooling you integrate with

GitHubOrganization
GitHubOrganization

Access & Security 3

Authentication, authorization, and security posture

DomainSecurity
DomainSecurity
 Authentication
Authentication
 Compliance
Compliance

Operate 4

Status, limits, changes, and where to get help

RateLimits
RateLimits
 ChangeLog
ChangeLog
 StatusPage
StatusPage
 Support
Support

Commercial 2

Pricing, plans, and the legal terms of use

TermsOfService
TermsOfService
 PrivacyPolicy
PrivacyPolicy

Company 1

The organization behind the API

Website
Website

Other 3

Properties that don't map to a standard resource type

Overlay
Overlay
 Overlay
Overlay
 Overlay
Overlay

Source (apis.yml)

apis.yml Raw ↑ 
aid: stellaconnect
name: Stella Connect (Medallia Agent Connect)
description: Stella Connect, built by StellaService and acquired by Medallia in 2020, is now Medallia Agent Connect — a customer
  service team platform that pairs real-time customer feedback with agent coaching, quality assurance (QA), and recognition
  for contact center front-line teams. The product still runs on stellaconnect.net, and its Agent Connect API at api.stellaconnect.net
  exposes a Requests API for triggering feedback and service recovery surveys from any CRM or helpdesk, a Data Return API
  for pulling feedback, coaching sessions, QA reviews, audits, and calibrations, and a User Management API for employee lifecycle
  operations, secured with API keys and HMAC-signed JWTs.
url: https://raw.githubusercontent.com/api-evangelist/stellaconnect/refs/heads/main/apis.yml
accessModel:
  pricing: unknown
  onboarding: self-serve
  trial: false
  try_now: false
  public: false
  label: Self-serve signup
  confidence: medium
  source:
  - authentication
  generated: '2026-07-22'
  method: derived
image: https://docs-assets.medallia.com/icons/medallia.svg
x-type: company
x-source: vc-portfolio
x-backed-by:
- norwest-venture-partners
x-tier: company
x-tier-reason: acquired-live-api-surface
x-status: acquired
x-acquired-by: medallia
x-product-name: Medallia Agent Connect
specificationVersion: '0.20'
created: '2026-07-17'
modified: '2026-07-21'
tags:
- Customer Service
- Customer Feedback
- Quality Assurance
- Coaching
- Contact Centers
- Surveys
- Customer Experience
- SaaS
apis:
- aid: stellaconnect:stellaconnect-coaching-api
  name: Stella Connect (Medallia Agent Connect) Coaching API
  description: The Coaching API from Stella Connect (Medallia Agent Connect) — 1 operation(s) for coaching.
  humanURL: https://docs.medallia.com/en/agent-connect/api/requests
  baseURL: https://api.stellaconnect.net
  tags:
  - Coaching
  properties:
  - type: OpenAPI
    url: openapi/stellaconnect-coaching-api-openapi.yml
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/requests
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/data-return
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/user-management
- aid: stellaconnect:stellaconnect-data-api
  name: Stella Connect (Medallia Agent Connect) Data API
  description: The Data API from Stella Connect (Medallia Agent Connect) — 1 operation(s) for data.
  humanURL: https://docs.medallia.com/en/agent-connect/api/requests
  baseURL: https://api.stellaconnect.net
  tags:
  - Data
  properties:
  - type: OpenAPI
    url: openapi/stellaconnect-data-api-openapi.yml
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/requests
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/data-return
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/user-management
- aid: stellaconnect:stellaconnect-employees-api
  name: Stella Connect (Medallia Agent Connect) Employees API
  description: The Employees API from Stella Connect (Medallia Agent Connect) — 5 operation(s) for employees.
  humanURL: https://docs.medallia.com/en/agent-connect/api/requests
  baseURL: https://api.stellaconnect.net
  tags:
  - Employees
  properties:
  - type: OpenAPI
    url: openapi/stellaconnect-employees-api-openapi.yml
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/requests
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/data-return
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/user-management
- aid: stellaconnect:stellaconnect-qa-api
  name: Stella Connect (Medallia Agent Connect) Qa API
  description: The Qa API from Stella Connect (Medallia Agent Connect) — 3 operation(s) for qa.
  humanURL: https://docs.medallia.com/en/agent-connect/api/requests
  baseURL: https://api.stellaconnect.net
  tags:
  - Qa
  properties:
  - type: OpenAPI
    url: openapi/stellaconnect-qa-api-openapi.yml
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/requests
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/data-return
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/user-management
- aid: stellaconnect:stellaconnect-recoveries-api
  name: Stella Connect (Medallia Agent Connect) Recoveries API
  description: The Recoveries API from Stella Connect (Medallia Agent Connect) — 1 operation(s) for recoveries.
  humanURL: https://docs.medallia.com/en/agent-connect/api/requests
  baseURL: https://api.stellaconnect.net
  tags:
  - Recoveries
  properties:
  - type: OpenAPI
    url: openapi/stellaconnect-recoveries-api-openapi.yml
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/requests
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/data-return
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/user-management
- aid: stellaconnect:stellaconnect-requests-api
  name: Stella Connect (Medallia Agent Connect) Requests API
  description: The Requests API from Stella Connect (Medallia Agent Connect) — 1 operation(s) for requests.
  humanURL: https://docs.medallia.com/en/agent-connect/api/requests
  baseURL: https://api.stellaconnect.net
  tags:
  - Requests
  properties:
  - type: OpenAPI
    url: openapi/stellaconnect-requests-api-openapi.yml
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/requests
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/data-return
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/user-management
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: AgenticAccess
  url: agentic-access/stellaconnect-agentic-access.yml
- type: DomainSecurity
  url: security/stellaconnect-domain-security.yml
- type: Website
  url: https://stellaconnect.com
- type: Documentation
  url: https://docs.medallia.com/en/agent-connect
- type: APIReference
  url: https://docs.medallia.com/en/agent-connect/api
- type: GettingStarted
  url: https://docs.medallia.com/en/agent-connect/api/requests/request-from-any-system
- type: Authentication
  url: authentication/stellaconnect-authentication.yml
- type: RateLimits
  url: rate-limits/stellaconnect-rate-limits.yml
- type: ChangeLog
  url: changelog/stellaconnect-changelog.yml
- type: StatusPage
  url: https://agentconnect.status.medallia.com
- type: Lifecycle
  url: lifecycle/stellaconnect-lifecycle.yml
- type: Support
  url: https://docs.medallia.com/en/agent-connect/technical-support
- type: GitHubOrganization
  url: https://github.com/stellaservice
- type: Login
  url: https://stellaconnect.net
- type: TermsOfService
  url: https://medallia.com/about/legal/terms/api
- type: PrivacyPolicy
  url: https://www.medallia.com/legal/privacy-policy/
- type: Compliance
  url: https://docs.medallia.com/en/agent-connect/security-policies-and-controls/policies-compliance-and-certification
- type: Conformance
  url: conformance/stellaconnect-conformance.yml
- type: ErrorCatalog
  url: errors/stellaconnect-problem-types.yml
- type: Conventions
  url: conventions/stellaconnect-conventions.yml
- type: Sandbox
  url: sandbox/stellaconnect-sandbox.yml
- type: WellKnown
  url: well-known/stellaconnect-well-known.yml
- type: LLMsTxt
  url: llms/stellaconnect-llms.txt
- type: MCPServer
  url: mcp/stellaconnect-mcp.yml
- type: DataModel
  url: data-model/stellaconnect-data-model.yml
- type: Overlay
  url: overlays/stellaconnect-requests-overlay.yaml
- type: Overlay
  url: overlays/stellaconnect-data-return-overlay.yaml
- type: Overlay
  url: overlays/stellaconnect-user-management-overlay.yaml
- type: AgentSkill
  name: Trigger a customer feedback survey from any system
  url: skills/stellaconnect-trigger-feedback-survey.md
- type: AgentSkill
  name: Incrementally export feedback, coaching, and QA data
  url: skills/stellaconnect-export-feedback-and-qa-data.md
x-enrichment:
  date: '2026-07-21'
  status: enriched
  artifacts_added: 23
  pass: local-v1