Stella Connect (Medallia Agent Connect)

Stella Connect, built by StellaService and acquired by Medallia in 2020, is now Medallia Agent Connect — a customer service team platform that pairs real-time customer feedback with agent coaching, quality assurance (QA), and recognition for contact center front-line teams. The product still runs on stellaconnect.net, and its Agent Connect API at api.stellaconnect.net exposes a Requests API for triggering feedback and service recovery surveys from any CRM or helpdesk, a Data Return API for pulling feedback, coaching sessions, QA reviews, audits, and calibrations, and a User Management API for employee lifecycle operations, secured with API keys and HMAC-signed JWTs.

Stella Connect (Medallia Agent Connect) publishes 6 API contracts indexed on the APIs.io network, including Coaching API, Data API, Employees API, and 3 more. Tagged areas include Customer Service, Customer Feedback, Quality Assurance, Coaching, and Contact Center.

Stella Connect (Medallia Agent Connect)’s developer surface includes documentation, API reference, getting-started guide, authentication, changelog, support, sandbox, and 24 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

40.0/100 developing ▬ flat Agent 26/100 agent aware saas Full breakdown ↓
scored 2026-10-17 · rubric v0.24.0

3 published contracts

Customer Service Customer Feedback Quality Assurance Coaching Contact Center Surveys Customer Experience Software-as-a-Service

What this lets a business do 1

Business capabilities this provider's published APIs can perform, derived from its own contracts. Browse all capabilities →

Customer Service Management

BC-430

DataRecoveriesRequests

POST /v1/requests GET /v2/data POST /v1/recoveries

Kin Score

Kin Score How this is scored →
scored 2026-10-17 · rubric v0.24.0

Composite quality — 40.0/100 · developing

Contract Quality 8.8 / 19

Developer Ergonomics 3.1 / 15

Access Clarity 4.1 / 15

Operational Transparency 6.4 / 10

Contract Governance 1.6 / 9

Discoverability 5.4 / 8

Regulatory Posture 3.7 / 15

Create-or-Update Ergonomics 0.0 / 10

Agent readiness — 26/100 · agent aware

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 8 / 8

Request/Response Examples 7 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 0 / 6

Agent Skills 5 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics applies to this provider. This API accepts writes, so it carries 10 points of the composite. It is scored from the published contracts themselves: whether a caller can create-or-update in one call, whether the write accepts a key the caller already holds, and whether the response says which branch ran. Without that, every write needs a search-and-branch in front of it, and the first time that check is skipped a duplicate record is created. Scored against the observed mean rather than raw — a provider at the catalog average is unchanged by this facet, not penalised by it.

The six quality facets above are damped to 75 points between them, because the conditional facet above carries the other 25. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 75% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/stellaconnect: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Markets this provider is in provisional

The Kin Score Market layer reads a provider inside its market: its position, and how deep its integrations go. Depth is only comparable within a position. Provisional and unweighted: not part of the Kin Score or agent readiness.

Market	Position	Depth	Registered MCP server	Declares compatibility
Customer Support, Helpdesk and Contact Center	builds-on	19.7 (thin)	-	-

Registered MCP server and declares compatibility are report only — not weighted. Undeclared means we found nothing we can read, so there is no number: we never infer integrations.

APIs 6

Individual APIs this provider publishes, each with its own machine-readable definition.

Stella Connect (Medallia Agent Connect) Coaching API

The Coaching API from Stella Connect (Medallia Agent Connect) — 1 operation(s) for coaching.

Stella Connect (Medallia Agent Connect) Data API

The Data API from Stella Connect (Medallia Agent Connect) — 1 operation(s) for data.

Stella Connect (Medallia Agent Connect) Employees API

The Employees API from Stella Connect (Medallia Agent Connect) — 5 operation(s) for employees.

Stella Connect (Medallia Agent Connect) Qa API

The Qa API from Stella Connect (Medallia Agent Connect) — 3 operation(s) for qa.

Stella Connect (Medallia Agent Connect) Recoveries API

The Recoveries API from Stella Connect (Medallia Agent Connect) — 1 operation(s) for recoveries.

Stella Connect (Medallia Agent Connect) Requests API

The Requests API from Stella Connect (Medallia Agent Connect) — 1 operation(s) for requests.

Open Collections 7

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

API Collection

OPEN COLLECTION

Agent Connect Coaching API

OPEN COLLECTION

Agent Connect Coaching Data API

OPEN COLLECTION

Agent Connect Coaching Employees API

OPEN COLLECTION

Agent Connect Coaching Qa API

OPEN COLLECTION

Agent Connect Coaching Recoveries API

OPEN COLLECTION

Agent Connect Coaching Requests API

OPEN COLLECTION

Scroll for all 7

Rate Limits 1

Documented rate limits and quota policies.

Stellaconnect Rate Limits

5 limits

RATE LIMITS

OpenAPI Overlays 3

Overlays applied on top of this provider's contracts. Each card says who wrote it: a document the provider publishes, or one API Evangelist derived or generated.

Stellaconnect Data Return Overlay

6 actions · update · stellaconnect-data-return-openapi-original.yml

UNRECORDED

Stellaconnect Requests Overlay

3 actions · documentation · stellaconnect-requests-openapi-original.yml

UNRECORDED

Stellaconnect User Management Overlay

8 actions · update · stellaconnect-user-management-openapi-original.yml

UNRECORDED

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Stellaconnect Authentication

apiKey/http · 2 schemes

SECURITY

Stellaconnect Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Stellaconnect Agentic Access

14 operations · 7 acting

AGENTIC

Resources

Get Started 3

Portal, sign-up, and the first successful call

GettingStarted

GettingStarted

Login

Sandbox

Sandbox

Documentation 2

Reference material describing how the API behaves

Documentation

Documentation

APIReference

APIReference

Agent Surfaces 6

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess

AgenticAccess

WellKnown

WellKnown

LLMsTxt

LLMsTxt

X-MCPServerCandidate

X-MCPServerCandidate

AgentSkill

AgentSkill

AgentSkill

AgentSkill

Design & Contract 5

Pagination, idempotency, versioning, errors, and events

Lifecycle

Conformance

ErrorCatalog

Conventions

DataModel

Build 1

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

GitHubOrganization

Access & Security 3

Authentication, authorization, and security posture

DomainSecurity

DomainSecurity

Authentication

Authentication

Compliance

Compliance

Operate 4

Status, limits, changes, and where to get help

RateLimits

ChangeLog

StatusPage

Support

Commercial 2

Pricing, plans, and the legal terms of use

TermsOfService

TermsOfService

PrivacyPolicy

PrivacyPolicy

Company 1

The organization behind the API

Website

Website

Other 4

Properties that don't map to a standard resource type

CapabilityMap

Overlay

Overlay

Overlay

Source (apis.yml)

aid: stellaconnect
name: Stella Connect (Medallia Agent Connect)
description: Stella Connect, built by StellaService and acquired by Medallia in 2020, is now Medallia Agent Connect — a customer
  service team platform that pairs real-time customer feedback with agent coaching, quality assurance (QA), and recognition
  for contact center front-line teams. The product still runs on stellaconnect.net, and its Agent Connect API at api.stellaconnect.net
  exposes a Requests API for triggering feedback and service recovery surveys from any CRM or helpdesk, a Data Return API
  for pulling feedback, coaching sessions, QA reviews, audits, and calibrations, and a User Management API for employee lifecycle
  operations, secured with API keys and HMAC-signed JWTs.
url: https://raw.githubusercontent.com/api-evangelist/stellaconnect/refs/heads/main/apis.yml
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: true
  label: Hosted service · you call their endpoint
  confidence: high
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source:
  - authentication
  - rate-limits
  - security
  - sandbox
  - url: https://stellaconnect.com
    status: 301
    note: declared website redirects to https://www.medallia.com/ — a different registrable domain (stellaconnect.com -> medallia.com),
      possible rename or acquisition (probed 2026-09-03, roadmap#169)
  generated: '2026-09-03'
  method: derived
image: https://docs-assets.medallia.com/icons/medallia.svg
x-type: company
x-source: vc-portfolio
x-backed-by:
- norwest-venture-partners
x-tier: company
x-tier-reason: acquired-live-api-surface
x-status: acquired
x-acquired-by: medallia
x-product-name: Medallia Agent Connect
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-07-21'
tags:
- Customer Service
- Customer Feedback
- Quality Assurance
- Coaching
- Contact Center
- Surveys
- Customer Experience
- Software-as-a-Service
tags_raw:
- Customer Service
- Customer Feedback
- Quality Assurance
- Coaching
- Contact Centers
- Surveys
- Customer Experience
- SaaS
apis:
- aid: stellaconnect:stellaconnect-coaching-api
  name: Stella Connect (Medallia Agent Connect) Coaching API
  description: The Coaching API from Stella Connect (Medallia Agent Connect) — 1 operation(s) for coaching.
  humanURL: https://docs.medallia.com/en/agent-connect/api/requests
  baseURL: https://api.stellaconnect.net
  tags:
  - Coaching
  properties:
  - type: OpenAPI
    url: openapi/stellaconnect-coaching-api-openapi.yml
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/requests
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/data-return
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/user-management
- aid: stellaconnect:stellaconnect-data-api
  name: Stella Connect (Medallia Agent Connect) Data API
  description: The Data API from Stella Connect (Medallia Agent Connect) — 1 operation(s) for data.
  humanURL: https://docs.medallia.com/en/agent-connect/api/requests
  baseURL: https://api.stellaconnect.net
  tags:
  - Data
  properties:
  - type: OpenAPI
    url: openapi/stellaconnect-data-api-openapi.yml
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/requests
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/data-return
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/user-management
- aid: stellaconnect:stellaconnect-employees-api
  name: Stella Connect (Medallia Agent Connect) Employees API
  description: The Employees API from Stella Connect (Medallia Agent Connect) — 5 operation(s) for employees.
  humanURL: https://docs.medallia.com/en/agent-connect/api/requests
  baseURL: https://api.stellaconnect.net
  tags:
  - Employees
  properties:
  - type: OpenAPI
    url: openapi/stellaconnect-employees-api-openapi.yml
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/requests
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/data-return
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/user-management
- aid: stellaconnect:stellaconnect-qa-api
  name: Stella Connect (Medallia Agent Connect) Qa API
  description: The Qa API from Stella Connect (Medallia Agent Connect) — 3 operation(s) for qa.
  humanURL: https://docs.medallia.com/en/agent-connect/api/requests
  baseURL: https://api.stellaconnect.net
  tags:
  - QA
  tags_raw:
  - Qa
  properties:
  - type: OpenAPI
    url: openapi/stellaconnect-qa-api-openapi.yml
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/requests
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/data-return
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/user-management
- aid: stellaconnect:stellaconnect-recoveries-api
  name: Stella Connect (Medallia Agent Connect) Recoveries API
  description: The Recoveries API from Stella Connect (Medallia Agent Connect) — 1 operation(s) for recoveries.
  humanURL: https://docs.medallia.com/en/agent-connect/api/requests
  baseURL: https://api.stellaconnect.net
  tags:
  - Recoveries
  properties:
  - type: OpenAPI
    url: openapi/stellaconnect-recoveries-api-openapi.yml
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/requests
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/data-return
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/user-management
- aid: stellaconnect:stellaconnect-requests-api
  name: Stella Connect (Medallia Agent Connect) Requests API
  description: The Requests API from Stella Connect (Medallia Agent Connect) — 1 operation(s) for requests.
  humanURL: https://docs.medallia.com/en/agent-connect/api/requests
  baseURL: https://api.stellaconnect.net
  tags:
  - Requests
  properties:
  - type: OpenAPI
    url: openapi/stellaconnect-requests-api-openapi.yml
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/requests
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/data-return
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/user-management
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: CapabilityMap
  url: capabilities/stellaconnect-capability-edges.yml
  name: Stella Connect (Medallia Agent Connect) Business Capability Map
- type: AgenticAccess
  url: agentic-access/stellaconnect-agentic-access.yml
- type: DomainSecurity
  url: security/stellaconnect-domain-security.yml
- type: Website
  url: https://stellaconnect.com
- type: Documentation
  url: https://docs.medallia.com/en/agent-connect
- type: APIReference
  url: https://docs.medallia.com/en/agent-connect/api
- type: GettingStarted
  url: https://docs.medallia.com/en/agent-connect/api/requests/request-from-any-system
- type: Authentication
  url: authentication/stellaconnect-authentication.yml
- type: RateLimits
  url: rate-limits/stellaconnect-rate-limits.yml
- type: ChangeLog
  url: changelog/stellaconnect-changelog.yml
- type: StatusPage
  url: https://agentconnect.status.medallia.com
- type: Lifecycle
  url: lifecycle/stellaconnect-lifecycle.yml
- type: Support
  url: https://docs.medallia.com/en/agent-connect/technical-support
- type: GitHubOrganization
  url: https://github.com/stellaservice
- type: Login
  url: https://stellaconnect.net
- type: TermsOfService
  url: https://medallia.com/about/legal/terms/api
- type: PrivacyPolicy
  url: https://www.medallia.com/legal/privacy-policy/
- type: Compliance
  url: https://docs.medallia.com/en/agent-connect/security-policies-and-controls/policies-compliance-and-certification
- type: Conformance
  url: conformance/stellaconnect-conformance.yml
- type: ErrorCatalog
  url: errors/stellaconnect-problem-types.yml
- type: Conventions
  url: conventions/stellaconnect-conventions.yml
- type: Sandbox
  url: sandbox/stellaconnect-sandbox.yml
- type: WellKnown
  url: well-known/stellaconnect-well-known.yml
- type: LLMsTxt
  url: llms/stellaconnect-llms.txt
- type: X-MCPServerCandidate
  url: mcp/stellaconnect-mcp.yml
  note: 'Renamed from MCPServer 2026-09-03 (roadmap#247): the manifest self-describes as status: candidate — a tool list derived
    from the published API contracts, not an existing server. The scorer already read the manifest and reported mcp_server
    correctly; the MCPServer type was crediting the artifact-type surfaces with a server that does not exist.'
- type: DataModel
  url: data-model/stellaconnect-data-model.yml
- type: Overlay
  url: overlays/stellaconnect-requests-overlay.yaml
- type: Overlay
  url: overlays/stellaconnect-data-return-overlay.yaml
- type: Overlay
  url: overlays/stellaconnect-user-management-overlay.yaml
- type: AgentSkill
  name: Trigger a customer feedback survey from any system
  url: skills/stellaconnect-trigger-feedback-survey.md
- type: AgentSkill
  name: Incrementally export feedback, coaching, and QA data
  url: skills/stellaconnect-export-feedback-and-qa-data.md
x-enrichment:
  date: '2026-07-21'
  status: enriched
  artifacts_added: 23
  pass: local-v1

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