Stella Connect (Medallia Agent Connect)

Stella Connect, built by StellaService and acquired by Medallia in 2020, is now Medallia Agent Connect — a customer service team platform that pairs real-time customer feedback with agent coaching, quality assurance (QA), and recognition for contact center front-line teams. The product still runs on stellaconnect.net, and its Agent Connect API at api.stellaconnect.net exposes a Requests API for triggering feedback and service recovery surveys from any CRM or helpdesk, a Data Return API for pulling feedback, coaching sessions, QA reviews, audits, and calibrations, and a User Management API for employee lifecycle operations, secured with API keys and HMAC-signed JWTs.

Stella Connect (Medallia Agent Connect) publishes 6 APIs on the APIs.io network, including Coaching API, Data API, Employees API, and 3 more. Tagged areas include Customer Service, Customer Feedback, Quality Assurance, Coaching, and Contact Centers.

Stella Connect (Medallia Agent Connect)’s developer surface includes documentation, API reference, getting-started guide, authentication, changelog, support, sandbox, and 23 more developer resources.

🌐 Visit website 📡 Source on GitHub
51.8/100 developing ▬ flat Agent 44/100 agent ready Full breakdown ↓
scored 2026-08-17 · rubric v0.11.0
AccessSelf serve
6 APIs 1 MCP Servers
Customer ServiceCustomer FeedbackQuality AssuranceCoachingContact CentersSurveysCustomer ExperienceSaaS

Kin Score

Kin Score Kin Score How this is scored →
scored 2026-08-17 · rubric v0.11.0
Composite quality — 51.8/100 · developing
Contract Quality 13.6 / 25
Developer Ergonomics 10.3 / 20
Commercial Clarity 8.4 / 20
Operational Transparency 8.9 / 13
Governance 2.5 / 12
Discoverability 8.2 / 10
Agent readiness — 44/100 · agent ready
Machine-Readable Contract 18 / 18
Agentic Access Contract 10 / 10
MCP Server 12 / 12
Machine-Readable Auth 10 / 10
Idempotency 0 / 9
Stable Error Semantics 8 / 8
Request/Response Examples 7 / 7
Rate-Limit Signaling 7 / 7
Typed Event Surface 0 / 6
Agent Skills 5 / 5
Well-Known Catalog 0 / 4
Consent & Bot Identity 0 / 3
A2A Agent Card 0 / 8
Dry-Run / Simulate Mode 0 / 4
Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/stellaconnect: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

APIs 6

Individual APIs this provider publishes, each with its own machine-readable definition.

Stella Connect (Medallia Agent Connect) Coaching API

The Coaching API from Stella Connect (Medallia Agent Connect) — 1 operation(s) for coaching.

Stella Connect (Medallia Agent Connect) Data API

The Data API from Stella Connect (Medallia Agent Connect) — 1 operation(s) for data.

Stella Connect (Medallia Agent Connect) Employees API

The Employees API from Stella Connect (Medallia Agent Connect) — 5 operation(s) for employees.

Stella Connect (Medallia Agent Connect) Qa API

The Qa API from Stella Connect (Medallia Agent Connect) — 3 operation(s) for qa.

Stella Connect (Medallia Agent Connect) Recoveries API

The Recoveries API from Stella Connect (Medallia Agent Connect) — 1 operation(s) for recoveries.

Stella Connect (Medallia Agent Connect) Requests API

The Requests API from Stella Connect (Medallia Agent Connect) — 1 operation(s) for requests.

Open Collections 7

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

API Collection

OPEN COLLECTION

Agent Connect Coaching API

OPEN COLLECTION

Agent Connect Coaching Data API

OPEN COLLECTION

Agent Connect Coaching Employees API

OPEN COLLECTION

Agent Connect Coaching Qa API

OPEN COLLECTION

Agent Connect Coaching Recoveries API

OPEN COLLECTION

Agent Connect Coaching Requests API

OPEN COLLECTION

Scroll for all 7

MCP Servers 1

Model Context Protocol servers that expose these APIs to AI agents.

stellaconnect-mcp.yml

MCP SERVER

Rate Limits 1

Documented rate limits and quota policies.

Stellaconnect Rate Limits

5 limits

RATE LIMITS

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Stellaconnect Authentication

apiKey/http · 2 schemes

SECURITY

Stellaconnect Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Stellaconnect Agentic Access

14 operations · 7 acting

14 operations · 7 acting

AGENTIC

Resources

Get Started 3

Portal, sign-up, and the first successful call

GettingStarted
GettingStarted
 Login
Login
 Sandbox
Sandbox

Documentation 2

Reference material describing how the API behaves

Documentation
Documentation
 APIReference
APIReference

Agent Surfaces 6

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess
AgenticAccess
 WellKnown
WellKnown
 LLMsTxt
LLMsTxt
 MCPServer
MCPServer
 AgentSkill
AgentSkill
 AgentSkill
AgentSkill

Design & Contract 5

Pagination, idempotency, versioning, errors, and events

Lifecycle
Lifecycle
 Conformance
Conformance
 ErrorCatalog
ErrorCatalog
 Conventions
Conventions
 DataModel
DataModel

Build 1

SDKs, sample code, and the tooling you integrate with

GitHubOrganization
GitHubOrganization

Access & Security 3

Authentication, authorization, and security posture

DomainSecurity
DomainSecurity
 Authentication
Authentication
 Compliance
Compliance

Operate 4

Status, limits, changes, and where to get help

RateLimits
RateLimits
 ChangeLog
ChangeLog
 StatusPage
StatusPage
 Support
Support

Commercial 2

Pricing, plans, and the legal terms of use

TermsOfService
TermsOfService
 PrivacyPolicy
PrivacyPolicy

Company 1

The organization behind the API

Website
Website

Other 3

Properties that don't map to a standard resource type

Overlay
Overlay
 Overlay
Overlay
 Overlay
Overlay

Source (apis.yml)

apis.yml Raw ↑ 
aid: stellaconnect
name: Stella Connect (Medallia Agent Connect)
description: Stella Connect, built by StellaService and acquired by Medallia in 2020, is now Medallia Agent Connect — a customer
  service team platform that pairs real-time customer feedback with agent coaching, quality assurance (QA), and recognition
  for contact center front-line teams. The product still runs on stellaconnect.net, and its Agent Connect API at api.stellaconnect.net
  exposes a Requests API for triggering feedback and service recovery surveys from any CRM or helpdesk, a Data Return API
  for pulling feedback, coaching sessions, QA reviews, audits, and calibrations, and a User Management API for employee lifecycle
  operations, secured with API keys and HMAC-signed JWTs.
url: https://raw.githubusercontent.com/api-evangelist/stellaconnect/refs/heads/main/apis.yml
accessModel:
  pricing: unknown
  onboarding: self-serve
  trial: false
  try_now: false
  public: false
  label: Self-serve signup
  confidence: medium
  source:
  - authentication
  generated: '2026-07-22'
  method: derived
image: https://docs-assets.medallia.com/icons/medallia.svg
x-type: company
x-source: vc-portfolio
x-backed-by:
- norwest-venture-partners
x-tier: company
x-tier-reason: acquired-live-api-surface
x-status: acquired
x-acquired-by: medallia
x-product-name: Medallia Agent Connect
specificationVersion: '0.20'
created: '2026-07-17'
modified: '2026-07-21'
tags:
- Customer Service
- Customer Feedback
- Quality Assurance
- Coaching
- Contact Centers
- Surveys
- Customer Experience
- SaaS
apis:
- aid: stellaconnect:stellaconnect-coaching-api
  name: Stella Connect (Medallia Agent Connect) Coaching API
  description: The Coaching API from Stella Connect (Medallia Agent Connect) — 1 operation(s) for coaching.
  humanURL: https://docs.medallia.com/en/agent-connect/api/requests
  baseURL: https://api.stellaconnect.net
  tags:
  - Coaching
  properties:
  - type: OpenAPI
    url: openapi/stellaconnect-coaching-api-openapi.yml
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/requests
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/data-return
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/user-management
- aid: stellaconnect:stellaconnect-data-api
  name: Stella Connect (Medallia Agent Connect) Data API
  description: The Data API from Stella Connect (Medallia Agent Connect) — 1 operation(s) for data.
  humanURL: https://docs.medallia.com/en/agent-connect/api/requests
  baseURL: https://api.stellaconnect.net
  tags:
  - Data
  properties:
  - type: OpenAPI
    url: openapi/stellaconnect-data-api-openapi.yml
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/requests
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/data-return
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/user-management
- aid: stellaconnect:stellaconnect-employees-api
  name: Stella Connect (Medallia Agent Connect) Employees API
  description: The Employees API from Stella Connect (Medallia Agent Connect) — 5 operation(s) for employees.
  humanURL: https://docs.medallia.com/en/agent-connect/api/requests
  baseURL: https://api.stellaconnect.net
  tags:
  - Employees
  properties:
  - type: OpenAPI
    url: openapi/stellaconnect-employees-api-openapi.yml
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/requests
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/data-return
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/user-management
- aid: stellaconnect:stellaconnect-qa-api
  name: Stella Connect (Medallia Agent Connect) Qa API
  description: The Qa API from Stella Connect (Medallia Agent Connect) — 3 operation(s) for qa.
  humanURL: https://docs.medallia.com/en/agent-connect/api/requests
  baseURL: https://api.stellaconnect.net
  tags:
  - Qa
  properties:
  - type: OpenAPI
    url: openapi/stellaconnect-qa-api-openapi.yml
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/requests
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/data-return
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/user-management
- aid: stellaconnect:stellaconnect-recoveries-api
  name: Stella Connect (Medallia Agent Connect) Recoveries API
  description: The Recoveries API from Stella Connect (Medallia Agent Connect) — 1 operation(s) for recoveries.
  humanURL: https://docs.medallia.com/en/agent-connect/api/requests
  baseURL: https://api.stellaconnect.net
  tags:
  - Recoveries
  properties:
  - type: OpenAPI
    url: openapi/stellaconnect-recoveries-api-openapi.yml
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/requests
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/data-return
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/user-management
- aid: stellaconnect:stellaconnect-requests-api
  name: Stella Connect (Medallia Agent Connect) Requests API
  description: The Requests API from Stella Connect (Medallia Agent Connect) — 1 operation(s) for requests.
  humanURL: https://docs.medallia.com/en/agent-connect/api/requests
  baseURL: https://api.stellaconnect.net
  tags:
  - Requests
  properties:
  - type: OpenAPI
    url: openapi/stellaconnect-requests-api-openapi.yml
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/requests
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/data-return
  - type: Documentation
    url: https://docs.medallia.com/en/agent-connect/api/user-management
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: AgenticAccess
  url: agentic-access/stellaconnect-agentic-access.yml
- type: DomainSecurity
  url: security/stellaconnect-domain-security.yml
- type: Website
  url: https://stellaconnect.com
- type: Documentation
  url: https://docs.medallia.com/en/agent-connect
- type: APIReference
  url: https://docs.medallia.com/en/agent-connect/api
- type: GettingStarted
  url: https://docs.medallia.com/en/agent-connect/api/requests/request-from-any-system
- type: Authentication
  url: authentication/stellaconnect-authentication.yml
- type: RateLimits
  url: rate-limits/stellaconnect-rate-limits.yml
- type: ChangeLog
  url: changelog/stellaconnect-changelog.yml
- type: StatusPage
  url: https://agentconnect.status.medallia.com
- type: Lifecycle
  url: lifecycle/stellaconnect-lifecycle.yml
- type: Support
  url: https://docs.medallia.com/en/agent-connect/technical-support
- type: GitHubOrganization
  url: https://github.com/stellaservice
- type: Login
  url: https://stellaconnect.net
- type: TermsOfService
  url: https://medallia.com/about/legal/terms/api
- type: PrivacyPolicy
  url: https://www.medallia.com/legal/privacy-policy/
- type: Compliance
  url: https://docs.medallia.com/en/agent-connect/security-policies-and-controls/policies-compliance-and-certification
- type: Conformance
  url: conformance/stellaconnect-conformance.yml
- type: ErrorCatalog
  url: errors/stellaconnect-problem-types.yml
- type: Conventions
  url: conventions/stellaconnect-conventions.yml
- type: Sandbox
  url: sandbox/stellaconnect-sandbox.yml
- type: WellKnown
  url: well-known/stellaconnect-well-known.yml
- type: LLMsTxt
  url: llms/stellaconnect-llms.txt
- type: MCPServer
  url: mcp/stellaconnect-mcp.yml
- type: DataModel
  url: data-model/stellaconnect-data-model.yml
- type: Overlay
  url: overlays/stellaconnect-requests-overlay.yaml
- type: Overlay
  url: overlays/stellaconnect-data-return-overlay.yaml
- type: Overlay
  url: overlays/stellaconnect-user-management-overlay.yaml
- type: AgentSkill
  name: Trigger a customer feedback survey from any system
  url: skills/stellaconnect-trigger-feedback-survey.md
- type: AgentSkill
  name: Incrementally export feedback, coaching, and QA data
  url: skills/stellaconnect-export-feedback-and-qa-data.md
x-enrichment:
  date: '2026-07-21'
  status: enriched
  artifacts_added: 23
  pass: local-v1