Stellaconnect Authentication

generated: '2026-07-21'
method: searched
docs: https://docs.medallia.com/en/agent-connect/api/authentication
source: openapi/stellaconnect-data-return-openapi-original.yml, openapi/stellaconnect-requests-openapi-original.yml,
  openapi/stellaconnect-user-management-openapi-original.yml
notes: >-
  Each Agent Connect client is issued two API keys — one test key and one production key — generated
  on the Integrations settings page (Settings > Integrations) inside Agent Connect. All requests must
  be made over HTTPS. The Requests API (/v1/requests, /v1/recoveries) authenticates with the x-api-key
  header alone. The Data Return and User Management APIs additionally require a JSON Web Token, signed
  with the company's API secret using HMAC SHA256 and containing a valid iat claim, sent in the
  Authorization header alongside the x-api-key header.
summary:
  types:
  - apiKey
  - http
  api_key_in:
  - header
schemes:
- name: ApiKeyInHeader
  type: apiKey
  in: header
  parameter: x-api-key
  description: Agent Connect API key (test or production), issued per client on the Integrations settings
    page.
  sources:
  - openapi/stellaconnect-data-return-openapi-original.yml
  - openapi/stellaconnect-requests-openapi-original.yml
  - openapi/stellaconnect-user-management-openapi-original.yml
- name: JwtAuth
  type: http
  scheme: bearer
  bearerFormat: JWT
  description: JWT signed with the company API secret using HMAC SHA256, containing a valid iat claim,
    provided via the Authorization header. Required for User Management and Data Return endpoints, not
    for Feedback and service recovery requests.
  sources:
  - openapi/stellaconnect-data-return-openapi-original.yml
  - openapi/stellaconnect-user-management-openapi-original.yml