Stella Connect (Medallia Agent Connect) Coaching API
The Coaching API from Stella Connect (Medallia Agent Connect) — 1 operation(s) for coaching.
OpenAPI Specification
openapi: 3.0.0
info:
title: Agent Connect Coaching API
description: Agent Connect API
termsOfService: https://medallia.com/about/legal/terms/api
version: 1.0.0
servers:
- url: https://{subdomain}.api.stellaconnect.net
variables:
subdomain:
description: Subdomain for the Agent Connect API
default: subdomain
security:
- ApiKeyInHeader: []
JwtAuth: []
tags:
- name: Coaching
paths:
/v2/coaching/sessions:
get:
summary: 1:1 Coaching Sessions
parameters:
- name: Authorization
in: header
description: Token
required: true
style: simple
explode: false
schema:
type: string
example: '[insert your token here]'
- name: x-api-key
in: header
description: Production API Key
required: true
style: simple
explode: false
schema:
type: string
example: '[insert your API key here]'
- name: created_at_gte
in: query
description: Request Coaching Sessions created after or at the specified date and time
required: false
style: form
explode: true
schema:
type: string
format: date-time
example: '2025-12-20T00:00:00-05:00'
- name: created_at_lte
in: query
description: Request Coaching Sessions created before or at the specified date and time
required: false
style: form
explode: true
schema:
type: string
format: date-time
example: '2025-12-20T00:00:00-05:00'
- name: shared_at_gte
in: query
description: Request Coaching Sessions completed after or at the specified date and time
required: false
style: form
explode: true
schema:
type: string
format: date-time
example: '2025-12-20T00:00:00-05:00'
- name: shared_at_lte
in: query
description: Request Coaching Sessions completed before or at the specified date and time
required: false
style: form
explode: true
schema:
type: string
format: date-time
example: '2025-12-20T00:00:00-05:00'
- name: after
in: query
description: Request Coaching Sessions after the specified Sequence ID
required: false
style: form
explode: true
schema:
maxLength: 1024
type: string
example: '1000'
responses:
'200':
description: For a 200 response code, the response body contains an array of 1:1 Coaching Sessions.
headers:
Content-Type:
style: simple
explode: false
schema:
type: string
example: application/json
content:
application/json:
schema:
$ref: '#/components/schemas/ResponseBodyDataReturn_CoachingSessions'
'403':
description: Forbidden — The request was denied due to an authentication failure.
'500':
description: Internal Server Error — The server encountered an unexpected condition that prevented it from fulfilling the request. File a Support ticket if this error is reproducible.
tags:
- Coaching
components:
schemas:
ResponseBodyDataReturn_CoachingSessions:
type: object
properties:
uuid:
type: string
description: The universal unique identifier for this Coaching Session
created_at:
type: string
description: The time the Coaching Session was created
format: date-time
shared_at:
type: string
description: The time the Coaching Session was shared by the coach
format: date-time
reshared_at:
type: string
description: The time the Coaching Session recap was sent by the coach
format: date-time
archived:
type: boolean
description: A flag to indicate whether the Coaching Session has been archived
sequence_id:
type: integer
description: The Sequence ID of the Coaching Session
coach:
type: object
properties:
custom_id:
type: string
description: Client-supplied custom ID of the employee who started the Coaching Session
email:
type: string
description: Email address of the coach employee who started the Coaching Session
first_name:
type: string
description: First name of the coach employee who started the Coaching Session
last_name:
type: string
description: Last name of the coach employee who started the Coaching Session
additionalProperties: false
description: Details about the coach employee who started the Coaching Session
employee:
type: object
properties:
custom_id:
type: string
description: Client-supplied custom ID of the coachee
email:
type: string
description: Email address of the coachee
first_name:
type: string
description: First name of the coachee
last_name:
type: string
description: Last name of the coachee
team_leader:
type: object
properties:
custom_id:
type: string
description: Client-supplied custom ID of the coachee’s team leader
email:
type: string
description: Email address of the coachee’s team leader
first_name:
type: string
description: First name of the coachee’s team leader
last_name:
type: string
description: Last name of the coachee’s team leader
additionalProperties: false
description: Details about the coachee’s team leader
additionalProperties: false
description: Details about the coachee
title:
type: string
description: Title of the Coaching Session
private:
type: boolean
description: True if the Coaching Session was marked as Private
created_action_items:
type: object
properties:
text:
type: string
description: Text of the Action Item
category:
type: string
description: Category of the Action Item
status:
type: string
description: Status of the Action Item (open/completed)
created_at:
type: string
description: The time the Action Item was created
format: date-time
completed_at:
type: string
description: The time the Action Item was completed
format: date-time
due_date:
type: string
description: Due date set for the Action Item
format: date-time
owner:
type: object
properties:
custom_id:
type: string
description: Client-supplied custom ID of the Action Item owner
email:
type: string
description: Email address of the Action Item owner
first_name:
type: string
description: First name of the Action Item owner
last_name:
type: string
description: Last name of the Action Item owner
additionalProperties: false
description: Details about the Action Item owner
additionalProperties: false
description: Details about Action Items created during the Coaching Session
completed_action_items:
type: object
properties:
text:
type: string
description: Text of the Action Item
category:
type: string
description: Category of the Action Item
status:
type: string
description: Status of the Action Item (open/completed)
created_at:
type: string
description: The time the Action Item was created
format: date-time
completed_at:
type: string
description: The time the Action Item was completed
format: date-time
due_date:
type: string
description: Due date set for the Action Item
format: date-time
owner:
type: object
properties:
custom_id:
type: string
description: Client-supplied custom ID of the Action Item owner
email:
type: string
description: Email address of the Action Item owner
first_name:
type: string
description: First name of the Action Item owner
last_name:
type: string
description: Last name of the Action Item owner
additionalProperties: false
description: Details about the Action Item owner
additionalProperties: false
description: Details about Action Items completed during the Coaching Session (will be empty for Coaching Sessions completed prior to October, 2025)
kudos:
type: object
properties:
text:
type: string
description: Text of the Kudos
created_at:
type: string
description: The time the Kudos was created
format: date-time
additionalProperties: false
description: Details about kudos attached to the Coaching Session
metric_attachments:
type: object
properties:
name:
type: string
description: Name of the metric added to the session
score:
type: number
description: The score of the metric added to the session
start_date:
type: string
description: The start date of the metric score added to the session
format: date-time
end_date:
type: string
description: The end date of the metric score added to the session
format: date-time
added_at:
type: string
description: The date the metric was added to the session
format: date-time
notes:
type: string
description: Notes added to the metric within the Coaching Session
additionalProperties: false
description: Details about metrics attached to the Coaching Session
feedback_attachments:
type: object
properties:
uuid:
type: string
description: The interaction's unique identifier within Agent Connect's system
interaction_id:
type: string
description: External Interaction ID of the feedback record added to the session
added_at:
type: string
description: The date the Feedback record was added to the Coaching Session
format: date-time
notes:
type: string
description: Notes from the Feedback record added to the Coaching Session
additionalProperties: false
description: Details about Feedback records attached to the Coaching Session
qa_review_attachments:
type: object
properties:
uuid:
type: string
description: The universal unique identifier for this review
interaction_id:
type: string
description: External Interaction ID
added_at:
type: string
description: The date the QA Review was added to the Coaching Session
format: date-time
notes:
type: string
description: Notes from the QA Review added to the Coaching Session
additionalProperties: false
description: Details about QA Reviews attached to the Coaching Session
additionalProperties: false
securitySchemes:
ApiKeyInHeader:
type: apiKey
name: x-api-key
in: header
JwtAuth:
type: http
scheme: bearer
bearerFormat: JWT