Shelf.io

aid: shelf
url: https://raw.githubusercontent.com/api-evangelist/shelf/refs/heads/main/apis.yml
apis:
- aid: shelf:shelf-rest-api
  name: Shelf REST API
  tags:
  - Artificial Intelligence
  - Knowledge Management
  - REST
  - Search
  humanURL: https://shelf.io/technology/
  properties:
  - url: https://shelf.io/technology/
    type: Documentation
  - url: https://help.shelf.io/technical-guidelines-10162c4f
    type: GettingStarted
  - url: https://help.shelf.io/technical-guidelines-10162c4f/shelf-api-token-feature-introductory-guide-aac2ec62
    type: Authentication
  description: The Shelf REST API enables developers to programmatically interact with the Shelf knowledge management platform.
    Access, search, create, and manage knowledge articles, gems (curated content), decision trees, and user permissions. Supports
    regional endpoints for US (api.shelf.io), Canada (api.shelf-ca.com), and Europe (api.shelf-eu.com).
- aid: shelf:shelf-content-intelligence-api
  name: Shelf Content Intelligence API
  tags:
  - Artificial Intelligence
  - Content
  - Knowledge Management
  - Search
  humanURL: https://shelf.io/integrations/
  properties:
  - url: https://shelf.io/integrations/
    type: Documentation
  description: The Shelf Content Intelligence API provides AI-powered knowledge retrieval, semantic search, and content quality
    analysis capabilities. Enables applications to query Shelf's knowledge base with natural language, retrieve contextually
    relevant answers, and integrate Shelf's AI knowledge engine into contact centers, chatbots, and enterprise applications.
- aid: shelf:shelf-webhooks
  name: Shelf Webhooks
  tags:
  - Events
  - Knowledge Management
  - Webhooks
  humanURL: https://shelf.io/integrations/
  properties:
  - url: https://shelf.io/integrations/
    type: Documentation
  description: Shelf Webhooks enable real-time event notifications when knowledge content is created, updated, archived, or
    reviewed. Supports integration with external workflow automation tools, content management systems, and third-party applications
    via HTTP event payloads.
name: Shelf.io
tags:
- Artificial Intelligence
- Contact Center
- Knowledge Management
- SaaS
- Search
kind: contract
image: https://shelf.io/wp-content/uploads/2021/07/shelf-logo.svg
access: 3rd-Party
created: '2025-01-01'
modified: '2026-05-02'
position: Consumer
description: Shelf.io is the first knowledge automation platform and next-generation AI agentic platform for knowledge management.
  The platform serves as a knowledge hub for brands with contact centers and large customer bases, enabling organizations
  to manage, improve, and deploy unstructured knowledge for accurate AI-generated answers and self-service experiences. Shelf
  provides developer-friendly REST APIs, SDKs (Python and JavaScript), webhooks, and 100+ integrations with platforms including
  Salesforce, Zendesk, ServiceNow, and Microsoft Teams. The platform offers Content Connectors, Decision Trees, multilingual
  support for 100+ languages, and analytics dashboards.
integrations:
- name: 'Integrations: image 1'
- name: Icon-1
- name: Main Integration
- name: 'Integrations: image 2'
- name: 'Integrations: image 3'
- name: 'Integrations: image 4'
- name: Resources
- name: Cta - main image
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
specificationVersion: '0.19'
common:
- url: https://shelf.io
  type: Website
- url: https://shelf.io/technology/
  type: DeveloperPortal
- url: https://help.shelf.io/technical-guidelines-10162c4f
  type: Documentation
- url: https://shelf.io/integrations/
  type: Integrations
- url: https://shelf.io/partners/integrations/
  type: Integrations
- url: https://github.com/shelfio
  type: GitHubOrganization
- url: https://apitracker.io/a/shelf-io
  type: API Tracker
- type: Features
  data:
  - name: REST API Access
    description: Programmatic access to all Shelf knowledge resources via REST API with regional endpoints for US, Canada,
      and Europe.
  - name: Content Intelligence API
    description: AI-powered semantic search and knowledge retrieval for building intelligent knowledge experiences.
  - name: API Token Authentication
    description: Secure API access via token-based authentication with standard and full admin access levels.
  - name: Webhooks
    description: Real-time event notifications for knowledge content lifecycle events.
  - name: Python SDK
    description: Official Python SDK for integrating Shelf knowledge management into Python applications.
  - name: JavaScript SDK
    description: Official JavaScript SDK for integrating Shelf into web and Node.js applications.
  - name: Content Connectors
    description: Pre-built connectors to sync knowledge from SharePoint, Confluence, Google Drive, Zendesk, and 100+ sources.
  - name: Decision Trees
    description: Interactive decision tree builder for guided troubleshooting and self-service content.
  - name: Multilingual Support
    description: Knowledge management and AI responses in 100+ languages.
- type: UseCases
  data:
  - name: Contact Center Knowledge
    description: Equip contact center agents with instant access to accurate, up-to-date knowledge during customer interactions.
  - name: AI Chatbot Grounding
    description: Ground AI chatbots and virtual assistants with verified organizational knowledge via the Content Intelligence
      API.
  - name: Self-Service Portal
    description: Build customer self-service portals backed by Shelf's knowledge base and semantic search.
  - name: Knowledge Automation
    description: Automate knowledge curation, quality checks, and content lifecycle management via APIs.
  - name: Enterprise Search
    description: Integrate Shelf search into enterprise portals for unified access to distributed knowledge.
- type: Integrations
  data:
  - name: Salesforce
    description: Sync Shelf knowledge with Salesforce Service Cloud for agent and customer knowledge access.
  - name: Zendesk
    description: Embed Shelf knowledge into Zendesk for agent assist and self-service ticket deflection.
  - name: ServiceNow
    description: Integrate Shelf with ServiceNow for IT service management knowledge automation.
  - name: Microsoft Teams
    description: Surface Shelf knowledge directly within Microsoft Teams for employee self-service.
  - name: Genesys
    description: Integrate Shelf with Genesys contact center platform for agent assist.
  - name: Google Drive
    description: Content Connector to sync and manage knowledge from Google Drive documents.
  - name: Confluence
    description: Content Connector to sync Confluence wiki content into Shelf knowledge base.
- type: LlmsText
  url: https://help.shelf.io/llms.txt