Shelf.io · JSON Structure

Shelf Gem Structure

The structural representation of a Shelf Gem knowledge unit.

Type: object Properties: 0
Artificial IntelligenceContact CenterKnowledge-ManagementSoftware-as-a-ServiceSearch

Shelf Gem Structure is a JSON Structure definition published by Shelf.io.

Meta-schema:

JSON Structure

shelf-gem-structure.json Raw ↑
{
  "name": "Shelf Gem Structure",
  "description": "The structural representation of a Shelf Gem knowledge unit.",
  "type": "object",
  "fields": [
    {
      "name": "id",
      "type": "string",
      "description": "Unique Gem identifier",
      "required": true,
      "example": "gem_abc123"
    },
    {
      "name": "title",
      "type": "string",
      "description": "Gem title displayed to users",
      "required": true,
      "example": "How to reset your password"
    },
    {
      "name": "content",
      "type": "string",
      "description": "Full text body of the knowledge Gem",
      "required": true
    },
    {
      "name": "status",
      "type": "enum",
      "values": ["draft", "review", "published", "archived"],
      "description": "Current lifecycle state of the Gem",
      "required": true,
      "example": "published"
    },
    {
      "name": "tags",
      "type": "array<string>",
      "description": "Classification tags for search and filtering",
      "required": false,
      "example": ["account", "password", "security"]
    },
    {
      "name": "knowledgeBaseId",
      "type": "string",
      "description": "Parent knowledge base identifier",
      "required": false
    },
    {
      "name": "authorId",
      "type": "string",
      "description": "ID of the user who created the Gem",
      "required": false
    },
    {
      "name": "language",
      "type": "string",
      "description": "ISO 639-1 language code",
      "required": false,
      "example": "en"
    },
    {
      "name": "createdAt",
      "type": "datetime",
      "description": "Creation timestamp (ISO 8601)",
      "required": false
    },
    {
      "name": "updatedAt",
      "type": "datetime",
      "description": "Last update timestamp (ISO 8601)",
      "required": false
    },
    {
      "name": "publishedAt",
      "type": "datetime",
      "description": "Publication timestamp (ISO 8601)",
      "required": false
    },
    {
      "name": "viewCount",
      "type": "integer",
      "description": "Number of times the Gem has been viewed",
      "required": false
    },
    {
      "name": "helpfulCount",
      "type": "integer",
      "description": "Number of helpful votes received",
      "required": false
    },
    {
      "name": "attachments",
      "type": "array<object>",
      "description": "File attachments linked to the Gem",
      "required": false,
      "fields": [
        {
          "name": "id",
          "type": "string",
          "description": "Attachment identifier"
        },
        {
          "name": "name",
          "type": "string",
          "description": "Display filename"
        },
        {
          "name": "url",
          "type": "string",
          "description": "Download URL"
        },
        {
          "name": "mimeType",
          "type": "string",
          "description": "MIME content type"
        }
      ]
    }
  ]
}

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