AnswerSoft

AnswerSoft, Inc. was a privately-held computer-telephony integration (CTI) software company based in Richardson, Texas. Its Concerto product line automated interactions between telephony systems and business applications, covering smart screen pop, intelligent call routing, data mining, and early internet-enabled call centers. Davox Corporation acquired AnswerSoft in a stock-for-stock transaction in 1998 to pair AnswerSoft's inter-application automation with Davox's Unison outbound call center line, taking the combined company into the emerging CRM market. Davox renamed itself Concerto Software in 2002, merged with Aspect Communications to form Aspect Software in 2005, and merged with Noble Systems to become Alvaria in 2021. AnswerSoft has not operated independently for over twenty-five years, publishes no API, developer program, or documentation, and the answersoft.com domain is now listed for sale on the GoDaddy aftermarket. This profile is retained as a historical acquired-company lead only.

AnswerSoft is profiled on the APIs.io network. Tagged areas include Company, Contact Center, Computer Telephony Integration, Call Center Software, and CRM.

📡 Source on GitHub

5.0/100 minimal ▬ flat Agent 0/100 human only Full breakdown ↓
scored 2026-09-10 · rubric v0.20.0

0 APIs

Company Contact CenterComputer Telephony IntegrationCall Center SoftwareCRM Acquired Defunct

Kin Score

Kin Score How this is scored →
scored 2026-09-10 · rubric v0.20.0

Composite quality — 5.0/100 · minimal

Contract Quality 0.0 / 25

Developer Ergonomics 0.0 / 20

Access Clarity 0.0 / 20

Operational Transparency 0.0 / 13

Contract Governance 0.0 / 12

Discoverability 5.0 / 10

Agent readiness — 0/100 · human only

Machine-Readable Contract 0 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 0 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/answersoft: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Resources

Other 1

Properties that don't map to a standard resource type

Product

Product

Source (apis.yml)

aid: answersoft
deliveryModel:
  model: unknown
  open_source: false
  commercial: false
  callable_host: false
  label: Delivery model not determined — needs a product licence on record
  confidence: low
  source:
  - none
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source: []
  generated: '2026-07-22'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/answersoft.png
name: AnswerSoft
description: AnswerSoft, Inc. was a privately-held computer-telephony integration (CTI) software company based in Richardson,
  Texas. Its Concerto product line automated interactions between telephony systems and business applications, covering smart
  screen pop, intelligent call routing, data mining, and early internet-enabled call centers. Davox Corporation acquired AnswerSoft
  in a stock-for-stock transaction in 1998 to pair AnswerSoft's inter-application automation with Davox's Unison outbound
  call center line, taking the combined company into the emerging CRM market. Davox renamed itself Concerto Software in 2002,
  merged with Aspect Communications to form Aspect Software in 2005, and merged with Noble Systems to become Alvaria in 2021.
  AnswerSoft has not operated independently for over twenty-five years, publishes no API, developer program, or documentation,
  and the answersoft.com domain is now listed for sale on the GoDaddy aftermarket. This profile is retained as a historical
  acquired-company lead only.
url: https://raw.githubusercontent.com/api-evangelist/answersoft/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- battery-ventures
x-tier: stub
x-tier-reason: portfolio-lead
x-status: acquired
x-acquired-by: davox
x-acquired-year: 1998
x-successor: Alvaria (via Davox > Concerto Software > Aspect Software)
x-domain-status: parked-for-sale
x-enrichment-note: 'Enrichment attempted 2026-07-19: answersoft.com and www.answersoft.com return a JS lander that redirects
  to forsale.godaddy.com (domain parked on afternic.com nameservers, null MX "0 .", SPF "v=spf1 -all"). The host wildcard
  soft-404s every path with HTTP 200, so /.well-known/security.txt, /openid-configuration, /oauth-authorization-server, /api-catalog,
  /ai-plugin.json, /llms.txt and /openapi.json all "200" with parking HTML or GoDaddy for-sale copy rather than real artifacts
  — none were saved. api./docs./developer. subdomains resolve to the same parking IPs. No product, API, OpenAPI, SDK, or docs
  surface exists. Nothing enrichable — dead lead, do not re-queue.'
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-07-19'
tags:
- Company
- Contact Center
- Computer Telephony Integration
- Call Center Software
- CRM
- Acquired
- Defunct
apis: []
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Product
  name: Alvaria (successor to Davox / Concerto Software / Aspect Software)
  url: https://www.alvaria.com
x-enrichment:
  date: '2026-07-19'
  status: minimal
  artifacts_added: 0
  pass: local-v1

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