Amazon Connect

Amazon Connect is a cloud-based contact center service that makes it easy to set up and manage a customer contact center and provide reliable customer engagement at any scale, with omnichannel support for voice, chat, email, and task management. It includes AI-powered features for agent assistance, customer profiles, conversation analytics, and outbound campaign management.

Amazon Connect is listed with 60 APIs on the APIs.io network, including Agent Statuses API, Authentication API, Contact Flows API, and 57 more. Tagged areas include Amazon Web Services, Chat, Contact Center, Customer Service, and Voice.

The Amazon Connect catalog on APIs.io includes 1 JSON-LD context and 2 Spectral governance rulesets.

Amazon Connect’s developer surface includes authentication, developer portal, documentation, support, engineering blog, developer console, signup flow, and 37 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

72.0/100 exemplar ▬ flat Agent 36/100 agent ready Heartbeat 100/100 alive saas Full breakdown ↓
scored 2026-11-06 · rubric v0.27.0 · Show this score on your site →

AccessPaid

60 APIs 10 Features 6 Use Cases

Amazon Web Services Chat Contact Center Customer Service Voice Artificial Intelligence Omnichannel

Kin Score

Kin Score How this is scored →
scored 2026-11-06 · rubric v0.27.0

Composite quality — 72.0/100 · exemplar

Contract Quality 14.2 / 19

Developer Ergonomics 13.4 / 15

Access Clarity 14.0 / 15

Operational Transparency 3.6 / 10

Contract Governance 2.5 / 9

Discoverability 5.0 / 8

Regulatory Posture 4.9 / 15

Create-or-Update Ergonomics 0.0 / 10

Agent readiness — 36/100 · agent ready

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 9 / 9

Stable Error Semantics 8 / 8

Request/Response Examples 7 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Pagination 5 / 5

Distinct Operations 3 / 3

MCP Tool Quality 6 / 6

Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics applies to this provider. This API accepts writes, so it carries 10 points of the composite. It is scored from the published contracts themselves: whether a caller can create-or-update in one call, whether the write accepts a key the caller already holds, and whether the response says which branch ran. Without that, every write needs a search-and-branch in front of it, and the first time that check is skipped a duplicate record is created. Scored against the observed mean rather than raw — a provider at the catalog average is unchanged by this facet, not penalised by it.

The six quality facets above are damped to 75 points between them, because the conditional facet above carries the other 25. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 75% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

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Agent readiness — checks not met, largest first (exact, from this profile):

MCP Server +12 pts — deployment.mode + probe verdict on the mcp/ manifest, not the pointer; an unprobed slug falls back to authorship
A2A Agent Card +8 pts — a2a/-a2a.yml manifest, graded on conformance.grade against A2A 1.0.0
Registration Without a Human +6 pts — a `registration_endpoint` in the served RFC 8414 / OIDC discovery document
Delegated User Identity +6 pts — a served discovery document listing authorization_code in grant_types_supported (served), else an oauth2 authorizationCode flow or openIdConnect declared in an OpenAPI (documented)
Typed Event Surface +6 pts — AsyncAPI document, OR webhooks/callbacks objects in the as-published OpenAPI, OR common[].type includes Webhooks
Documented Reversibility +6 pts — a reversal operation in the contract, graded up when a window is documented too

6 more unmet checks in the Agent Readiness table above.

Kin Score — facets with the most composite points still available (weight × headroom):

Contract Governance scores 27.3 — up to +8.7 composite points
Operational Transparency scores 36.8 — up to +8.2 composite points
Contract Quality scores 75.5 — up to +6.1 composite points

Each check links to what satisfies it. Publish the artifact, or tell us where it already lives, and the score moves on the next scoring run.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from the provider profile at artifacts.apis.io/amazon-connect/apis.yml: open an issue on github.com/api-evangelist/amazon-connect to ask a question or point us at an artifact you publish. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Markets this provider is in provisional

The Kin Score Market layer reads a provider inside its market: its position, and how deep its integrations go. Depth is only comparable within a position. Provisional and unweighted: not part of the Kin Score or agent readiness.

Market	Position	Depth	Registered MCP server	Declares compatibility
Customer Support, Helpdesk and Contact Center	undeclared	-	-	-

Registered MCP server and declares compatibility are report only — not weighted. Undeclared means we found nothing we can read, so there is no number: we never infer integrations.

Standards implemented 1

Standards this provider implements or carries. De facto ones are profiled and measured by the API Commons; formal ones come from the standards directory and are linked by the provider's own tags. The evidence column says how each claim was established — not that it was made.

OpenAPI

measured — observed by APIs.io (published)

APIs 60

Individual APIs this provider publishes, each with its own machine-readable definition.

Amazon Connect Streams SDK

Amazon Connect Streams is a browser-based integration API and JavaScript SDK that enables embedding and controlling the Amazon Connect Contact Control Panel (CCP) within your we...

Amazon AppIntegrations API

The Amazon AppIntegrations service enables you to configure and reuse connections to external applications, powering third-party integrations in the Amazon Connect agent workspace.

Amazon Connect Contact Lens API

Amazon Connect Contact Lens enables you to analyze conversations between customers and agents using speech transcription, natural language processing, and intelligent search cap...

Amazon Connect Outbound Campaigns API

With the outbound campaigns feature of Amazon Connect, you can create high-volume outbound campaigns for appointment reminders, telemarketing, subscription renewals, or debt col...

Amazon Connect Outbound Campaigns V2 API

The outbound campaigns V2 API provides an updated interface for creating high-volume outbound campaigns including multi-channel support and availability in all Amazon Connect re...

Amazon Connect Cases API

With Amazon Connect Cases, agents can track and manage customer issues that require multiple interactions, follow-up tasks, and teams in your contact center. A case represents a...

Amazon Connect Participant Service API

The Amazon Connect Participant Service enables managing chat participants including agents, customers, and managers. Use it to send messages and events, manage connection state,...

Amazon Connect Customer Profiles API

Amazon Connect Customer Profiles provides a unified customer profile for your contact center with pre-built connectors powered by AppFlow that make it easy to combine customer i...

Amazon Q Connect API

Amazon Q in Connect is a generative AI customer service assistant built on Amazon Bedrock. It provides real-time recommendations to help contact center agents resolve customer i...

Amazon Voice ID API

Amazon Connect Voice ID provides real-time caller authentication and fraud risk detection to make voice interactions in contact centers more secure and efficient. Note - Voice I...

Amazon Connect Agent Statuses API

Operations for managing agent status configurations

Amazon Connect Authentication API

Operations for authentication and federation

Amazon Connect Contact Flows API

Operations for managing contact flows

Amazon Connect Contacts API

Operations for managing contacts and contact interactions

Amazon Connect Hours of Operations API

Operations for managing hours of operation configurations

Amazon Connect Instances API

Operations for managing Amazon Connect instances

Amazon Connect Metrics API

Operations for retrieving real-time and historical metrics

Amazon Connect Queues API

Operations for managing queues

Amazon Connect Routing Profiles API

Operations for managing routing profiles

Amazon Connect Security Profiles API

Operations for managing security profiles

Amazon Connect Tags API

Operations for tagging Amazon Connect resources

Amazon Connect Users API

Operations for managing Amazon Connect users and agents

Amazon Connect Connect Agent Status API

The Connect Agent Status API from Amazon Connect — 2 operation(s) for connect agent status.

Amazon Connect Connect Alias API

The Connect Alias API from Amazon Connect — 4 operation(s) for connect alias.

Amazon Connect Connect Association API

The Connect Association API from Amazon Connect — 1 operation(s) for connect association.

Amazon Connect Connect Attached Files API

The Connect Attached Files API from Amazon Connect — 2 operation(s) for connect attached files.

Amazon Connect Connect Attached Files Configurations API

The Connect Attached Files Configurations API from Amazon Connect — 2 operation(s) for connect attached files configurations.

Amazon Connect Connect Attributes API

The Connect Attributes API from Amazon Connect — 3 operation(s) for connect attributes.

Amazon Connect Connect Contact Evaluations API

The Connect Contact Evaluations API from Amazon Connect — 2 operation(s) for connect contact evaluations.

Amazon Connect Connect Contact Flow Modules API

The Connect Contact Flow Modules API from Amazon Connect — 2 operation(s) for connect contact flow modules.

Amazon Connect Connect Content API

The Connect Content API from Amazon Connect — 3 operation(s) for connect content.

Amazon Connect Connect Data Tables API

The Connect Data Tables API from Amazon Connect — 2 operation(s) for connect data tables.

Amazon Connect Connect Email Addresses API

The Connect Email Addresses API from Amazon Connect — 3 operation(s) for connect email addresses.

Amazon Connect Connect Evaluation Forms API

The Connect Evaluation Forms API from Amazon Connect — 2 operation(s) for connect evaluation forms.

Amazon Connect Connect Extraction Definitions API

The Connect Extraction Definitions API from Amazon Connect — 2 operation(s) for connect extraction definitions.

Amazon Connect Connect Flow Associations API

The Connect Flow Associations API from Amazon Connect — 2 operation(s) for connect flow associations.

Amazon Connect Connect Integration Associations API

The Connect Integration Associations API from Amazon Connect — 2 operation(s) for connect integration associations.

Amazon Connect Connect Media API

The Connect Media API from Amazon Connect — 1 operation(s) for connect media.

Amazon Connect Connect Metadata API

The Connect Metadata API from Amazon Connect — 6 operation(s) for connect metadata.

Amazon Connect Connect Name API

The Connect Name API from Amazon Connect — 5 operation(s) for connect name.

Amazon Connect Connect Notifications API

The Connect Notifications API from Amazon Connect — 4 operation(s) for connect notifications.

Amazon Connect Connect Operations API

The Connect Operations API from Amazon Connect — 133 operation(s) for connect operations.

Amazon Connect Connect Overrides API

The Connect Overrides API from Amazon Connect — 2 operation(s) for connect overrides.

Amazon Connect Connect Pages API

The Connect Pages API from Amazon Connect — 2 operation(s) for connect pages.

Amazon Connect Connect Phone Number API

The Connect Phone Number API from Amazon Connect — 5 operation(s) for connect phone number.

Amazon Connect Connect Predefined Attributes API

The Connect Predefined Attributes API from Amazon Connect — 2 operation(s) for connect predefined attributes.

Amazon Connect Connect Prompts API

The Connect Prompts API from Amazon Connect — 2 operation(s) for connect prompts.

Amazon Connect Connect Quick Connects API

The Connect Quick Connects API from Amazon Connect — 3 operation(s) for connect quick connects.

Amazon Connect Connect Rules API

The Connect Rules API from Amazon Connect — 2 operation(s) for connect rules.

Amazon Connect Connect Storage Config API

The Connect Storage Config API from Amazon Connect — 2 operation(s) for connect storage config.

Amazon Connect Connect Task API

The Connect Task API from Amazon Connect — 2 operation(s) for connect task.

Amazon Connect Connect Test Cases API

The Connect Test Cases API from Amazon Connect — 2 operation(s) for connect test cases.

Amazon Connect Connect Traffic Distribution Group API

The Connect Traffic Distribution Group API from Amazon Connect — 2 operation(s) for connect traffic distribution group.

Amazon Connect Connect Use Cases API

The Connect Use Cases API from Amazon Connect — 2 operation(s) for connect use cases.

Amazon Connect Connect User Hierarchy Groups API

The Connect User Hierarchy Groups API from Amazon Connect — 2 operation(s) for connect user hierarchy groups.

Amazon Connect Connect Values API

The Connect Values API from Amazon Connect — 8 operation(s) for connect values.

Amazon Connect Connect Version API

The Connect Version API from Amazon Connect — 4 operation(s) for connect version.

Amazon Connect Connect Versions API

The Connect Versions API from Amazon Connect — 5 operation(s) for connect versions.

Amazon Connect Connect Views API

The Connect Views API from Amazon Connect — 2 operation(s) for connect views.

Amazon Connect Connect Workspaces API

The Connect Workspaces API from Amazon Connect — 2 operation(s) for connect workspaces.

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Postman Collections 1

Ready-to-run Postman collections for exercising this provider's APIs.

Amazon Connect Service API

POSTMAN

Open Collections 13

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

Amazon Connect Service Agent Statuses API

OPEN COLLECTION

Amazon Connect Service Agent Statuses Authentication API

OPEN COLLECTION

Amazon Connect Service Agent Statuses Contact Flows API

OPEN COLLECTION

Amazon Connect Service Agent Statuses Contacts API

OPEN COLLECTION

Amazon Connect Service Agent Statuses Hours of Operations API

OPEN COLLECTION

Amazon Connect Service Agent Statuses Instances API

OPEN COLLECTION

Amazon Connect Service Agent Statuses Metrics API

OPEN COLLECTION

Amazon Connect Service Agent Statuses Queues API

OPEN COLLECTION

Amazon Connect Service Agent Statuses Routing Profiles API

OPEN COLLECTION

Amazon Connect Service Agent Statuses Security Profiles API

OPEN COLLECTION

Amazon Connect Service Agent Statuses Tags API

OPEN COLLECTION

Amazon Connect Service Agent Statuses Users API

OPEN COLLECTION

Amazon Connect Service API

OPEN COLLECTION

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Arazzo Workflows 12

Multi-step API workflows described with the Arazzo specification.

Amazon Connect Create Queue and Place Outbound Call

Create a queue against an hours schedule, confirm it, and place an outbound call into it.

ARAZZO

Amazon Connect Create Routing Profile and Assign to User

Create a routing profile with media concurrencies and assign it to an existing agent.

ARAZZO

Amazon Connect Instance Configuration Overview

Describe an instance, then inventory its contact flows and queues once it is active.

ARAZZO

Amazon Connect Provision Queue with Hours of Operation

Create an hours-of-operation schedule, build a queue that uses it, and verify the queue.

ARAZZO

Amazon Connect Provision Agent User

Create an agent user, assign a routing profile, and confirm the final account state.

ARAZZO

Amazon Connect Publish and Verify Contact Flow

Create a contact flow from flow-language content and read it back to verify it published.

ARAZZO

Amazon Connect Queue Real-Time Health

Confirm a queue is enabled, then pull live agent and in-queue metrics for it.

ARAZZO

Amazon Connect Search and Inspect Contact

Search contacts in a time range, then describe and read the attributes of the first match.

ARAZZO

Amazon Connect Start Chat Contact and Set Attributes

Start a customer chat, confirm the contact, and attach routing attributes.

ARAZZO

Amazon Connect Start Outbound Voice Contact and Track

Place an outbound voice call, then describe the contact and tag it with attributes.

ARAZZO

Amazon Connect Start Task Contact and Stop It

Create a task contact, confirm it through describe, then end the contact.

ARAZZO

Amazon Connect Update User Identity Info

Read a user, update their identity information, then re-read to confirm the change.

ARAZZO

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Amazon Connect API pricing

Prices published by Amazon Connect, read 2026-10-07 from aws.amazon.com/products/connect/customer/pricing/.

Plan	Price
Chat	$0.010 per message sent or received
Voice	$0.038 per voice min (standard telephony rates apply)
Email	$0.080 per email sent or received
SMS and 3P messaging	$0.014 per message sent or received

Plan details, limits and sources →

Rate limits

Connect Service API (default): 2 requests per second
GetMetricData: 5 requests per second
GetMetricDataV2: 10 requests per second

Compiled by API Evangelist, not yet checked against Amazon Connect's documentation. All 22 limits →

Billed by: message sent or received · FinOps profile →

Pricing Plans 2

Published pricing tiers and plan structures.

Amazon Connect Plans Pricing

4 plans

PLANS

Amazon Connect Price Estimates

0 plans

PLANS

Rate Limits 1

Documented rate limits and quota policies.

Amazon Connect Rate Limits

22 limits

RATE LIMITS

Service Levels 1

Uptime the provider promises or reports, as SLA4OAI. Read from its own pages; APIs.io runs no monitors.

Amazon Connect

SLA

FinOps 1

Cost, billing, and metering signals for API financial operations.

Amazon Connect Finops

FINOPS

Features 10

Notable capabilities this provider offers.

Omnichannel Routing

Unified routing across voice, chat, email, and tasks through a single platform with skills-based routing and priority queuing.

AI-Powered Agent Assist

Amazon Q in Connect provides real-time AI-generated recommendations and answers to help agents resolve customer issues faster.

Contact Flows

Drag-and-drop contact flow designer for building IVR, chatbot, and agent guidance workflows without extensive coding.

Conversational Analytics

Contact Lens provides speech transcription, sentiment analysis, and NLP-powered insights across all customer interactions.

Customer Profiles

Unified customer profile combining CRM, ITSM, ERP, and contact history data for context-aware agent interactions.

Outbound Campaigns

High-volume multi-channel outbound campaigns with predictive dialer, answering machine detection, and multiple dialing modes.

Cases Management

Structured case tracking for customer issues requiring multiple interactions, follow-up tasks, and cross-team coordination.

Voice and Video Calling

In-app, web, and video calling with screen share capabilities using 16kHz high-quality audio with packet loss resistance.

Chat and Messaging

Real-time and asynchronous messaging including SMS, WhatsApp Business, and Apple Messages for Business integration.

Real-Time and Historical Metrics

Comprehensive dashboards and reporting for contact center performance optimization and workforce planning.

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Semantic Vocabularies 1

JSON-LD contexts and semantic vocabularies used across these APIs.

Amazon Connect Context

61 classes · 132 properties

JSON-LD

Spectral Rules 2

Spectral governance rulesets for linting and validating these APIs.

Amazon Connect — jsonschema rules

5 rules · 4 warnings 1 info

SPECTRAL

Amazon Connect API Rules

42 rules · 16 errors 23 warnings 3 info

SPECTRAL

JSON Schema 115

Standalone JSON Schema definitions for this provider's data models.

AgentStatusSummary

4 properties

JSON SCHEMA

AgentStatusSummary

4 properties

JSON SCHEMA

Contact

11 properties

JSON SCHEMA

ContactFlow

8 properties

JSON SCHEMA

ContactFlowSummary

5 properties

JSON SCHEMA

ContactSummary

6 properties

JSON SCHEMA

CreateContactFlowRequest

5 properties

JSON SCHEMA

CreateContactFlowResponse

2 properties

JSON SCHEMA

CreateHoursOfOperationRequest

5 properties

JSON SCHEMA

CreateHoursOfOperationResponse

2 properties

JSON SCHEMA

CreateInstanceRequest

7 properties

JSON SCHEMA

CreateInstanceResponse

2 properties

JSON SCHEMA

CreateQueueRequest

6 properties

JSON SCHEMA

CreateQueueResponse

2 properties

JSON SCHEMA

CreateRoutingProfileRequest

6 properties

JSON SCHEMA

CreateRoutingProfileResponse

2 properties

JSON SCHEMA

CreateUserRequest

9 properties

JSON SCHEMA

CreateUserResponse

2 properties

JSON SCHEMA

DescribeContactFlowResponse

1 properties

JSON SCHEMA

DescribeContactResponse

1 properties

JSON SCHEMA

DescribeInstanceResponse

1 properties

JSON SCHEMA

DescribeQueueResponse

1 properties

JSON SCHEMA

DescribeRoutingProfileResponse

1 properties

JSON SCHEMA

DescribeUserResponse

1 properties

JSON SCHEMA

Error

2 properties

JSON SCHEMA

GetCurrentMetricDataRequest

5 properties

JSON SCHEMA

GetCurrentMetricDataResponse

3 properties

JSON SCHEMA

GetMetricDataRequest

7 properties

JSON SCHEMA

GetMetricDataResponse

2 properties

JSON SCHEMA

HoursOfOperationConfig

3 properties

JSON SCHEMA

HoursOfOperationSummary

3 properties

JSON SCHEMA

HoursOfOperationTimeSlice

2 properties

JSON SCHEMA

Amazon Connect Instance

11 properties

JSON SCHEMA

InstanceSummary

7 properties

JSON SCHEMA

ListAgentStatusesResponse

2 properties

JSON SCHEMA

ListContactFlowsResponse

2 properties

JSON SCHEMA

ListHoursOfOperationsResponse

2 properties

JSON SCHEMA

ListInstancesResponse

2 properties

JSON SCHEMA

ListQueuesResponse

2 properties

JSON SCHEMA

ListRoutingProfilesResponse

2 properties

JSON SCHEMA

ListSecurityProfilesResponse

2 properties

JSON SCHEMA

ListUsersResponse

2 properties

JSON SCHEMA

MediaConcurrency

2 properties

JSON SCHEMA

Queue

9 properties

JSON SCHEMA

QueueSummary

4 properties

JSON SCHEMA

RoutingProfile

10 properties

JSON SCHEMA

RoutingProfileSummary

3 properties

JSON SCHEMA

SearchContactsRequest

6 properties

JSON SCHEMA

SearchContactsResponse

3 properties

JSON SCHEMA

SecurityProfileSummary

3 properties

JSON SCHEMA

StartChatContactRequest

7 properties

JSON SCHEMA

StartChatContactResponse

3 properties

JSON SCHEMA

StartOutboundVoiceContactRequest

7 properties

JSON SCHEMA

StartTaskContactRequest

12 properties

JSON SCHEMA

UpdateUserIdentityInfoRequest

1 properties

JSON SCHEMA

User

10 properties

JSON SCHEMA

UserIdentityInfo

5 properties

JSON SCHEMA

UserPhoneConfig

4 properties

JSON SCHEMA

UserSummary

3 properties

JSON SCHEMA

ContactFlow

8 properties

JSON SCHEMA

ContactFlowSummary

5 properties

JSON SCHEMA

Contact

11 properties

JSON SCHEMA

ContactSummary

6 properties

JSON SCHEMA

CreateContactFlowRequest

5 properties

JSON SCHEMA

CreateContactFlowResponse

2 properties

JSON SCHEMA

CreateHoursOfOperationRequest

5 properties

JSON SCHEMA

CreateHoursOfOperationResponse

2 properties

JSON SCHEMA

CreateInstanceRequest

7 properties

JSON SCHEMA

CreateInstanceResponse

2 properties

JSON SCHEMA

CreateQueueRequest

6 properties

JSON SCHEMA

CreateQueueResponse

2 properties

JSON SCHEMA

CreateRoutingProfileRequest

6 properties

JSON SCHEMA

CreateRoutingProfileResponse

2 properties

JSON SCHEMA

CreateUserRequest

9 properties

JSON SCHEMA

CreateUserResponse

2 properties

JSON SCHEMA

DescribeContactFlowResponse

1 properties

JSON SCHEMA

DescribeContactResponse

1 properties

JSON SCHEMA

DescribeInstanceResponse

1 properties

JSON SCHEMA

DescribeQueueResponse

1 properties

JSON SCHEMA

DescribeRoutingProfileResponse

1 properties

JSON SCHEMA

DescribeUserResponse

1 properties

JSON SCHEMA

GetCurrentMetricDataRequest

5 properties

JSON SCHEMA

GetCurrentMetricDataResponse

3 properties

JSON SCHEMA

GetMetricDataRequest

7 properties

JSON SCHEMA

GetMetricDataResponse

2 properties

JSON SCHEMA

HoursOfOperationConfig

3 properties

JSON SCHEMA

HoursOfOperationSummary

3 properties

JSON SCHEMA

HoursOfOperationTimeSlice

2 properties

JSON SCHEMA

Instance

9 properties

JSON SCHEMA

InstanceSummary

7 properties

JSON SCHEMA

ListAgentStatusesResponse

2 properties

JSON SCHEMA

ListContactFlowsResponse

2 properties

JSON SCHEMA

ListHoursOfOperationsResponse

2 properties

JSON SCHEMA

ListInstancesResponse

2 properties

JSON SCHEMA

ListQueuesResponse

2 properties

JSON SCHEMA

ListRoutingProfilesResponse

2 properties

JSON SCHEMA

ListSecurityProfilesResponse

2 properties

JSON SCHEMA

ListUsersResponse

2 properties

JSON SCHEMA

MediaConcurrency

2 properties

JSON SCHEMA

Queue

9 properties

JSON SCHEMA

QueueSummary

4 properties

JSON SCHEMA

RoutingProfile

10 properties

JSON SCHEMA

RoutingProfileSummary

3 properties

JSON SCHEMA

SearchContactsRequest

6 properties

JSON SCHEMA

SearchContactsResponse

3 properties

JSON SCHEMA

SecurityProfileSummary

3 properties

JSON SCHEMA

StartChatContactRequest

7 properties

JSON SCHEMA

StartChatContactResponse

3 properties

JSON SCHEMA

StartOutboundVoiceContactRequest

7 properties

JSON SCHEMA

StartTaskContactRequest

12 properties

JSON SCHEMA

UpdateUserIdentityInfoRequest

1 properties

JSON SCHEMA

UserIdentityInfo

5 properties

JSON SCHEMA

UserPhoneConfig

4 properties

JSON SCHEMA

User

10 properties

JSON SCHEMA

UserSummary

3 properties

JSON SCHEMA

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JSON Structure 59

JSON Structure definitions describing this provider's data shapes.

Agent Status Summary Structure

4 properties

JSON STRUCTURE

Amazon Connect Instance Structure

11 properties

JSON STRUCTURE

Amazon Connect Structure

0 properties

JSON STRUCTURE

Contact Flow Structure

8 properties

JSON STRUCTURE

Contact Flow Summary Structure

5 properties

JSON STRUCTURE

Contact Structure

11 properties

JSON STRUCTURE

Contact Summary Structure

6 properties

JSON STRUCTURE

Create Contact Flow Request Structure

5 properties

JSON STRUCTURE

Create Contact Flow Response Structure

2 properties

JSON STRUCTURE

Create Hours Of Operation Request Structure

5 properties

JSON STRUCTURE

Create Hours Of Operation Response Structure

2 properties

JSON STRUCTURE

Create Instance Request Structure

7 properties

JSON STRUCTURE

Create Instance Response Structure

2 properties

JSON STRUCTURE

Create Queue Request Structure

6 properties

JSON STRUCTURE

Create Queue Response Structure

2 properties

JSON STRUCTURE

Create Routing Profile Request Structure

6 properties

JSON STRUCTURE

Create Routing Profile Response Structure

2 properties

JSON STRUCTURE

Create User Request Structure

9 properties

JSON STRUCTURE

Create User Response Structure

2 properties

JSON STRUCTURE

Describe Contact Flow Response Structure

1 properties

JSON STRUCTURE

Describe Contact Response Structure

1 properties

JSON STRUCTURE

Describe Instance Response Structure

1 properties

JSON STRUCTURE

Describe Queue Response Structure

1 properties

JSON STRUCTURE

Describe Routing Profile Response Structure

1 properties

JSON STRUCTURE

Describe User Response Structure

1 properties

JSON STRUCTURE

Get Current Metric Data Request Structure

5 properties

JSON STRUCTURE

Get Current Metric Data Response Structure

3 properties

JSON STRUCTURE

Get Metric Data Request Structure

7 properties

JSON STRUCTURE

Get Metric Data Response Structure

2 properties

JSON STRUCTURE

Hours Of Operation Config Structure

3 properties

JSON STRUCTURE

Hours Of Operation Summary Structure

3 properties

JSON STRUCTURE

Hours Of Operation Time Slice Structure

2 properties

JSON STRUCTURE

Instance Structure

9 properties

JSON STRUCTURE

Instance Summary Structure

7 properties

JSON STRUCTURE

List Agent Statuses Response Structure

2 properties

JSON STRUCTURE

List Contact Flows Response Structure

2 properties

JSON STRUCTURE

List Hours Of Operations Response Structure

2 properties

JSON STRUCTURE

List Instances Response Structure

2 properties

JSON STRUCTURE

List Queues Response Structure

2 properties

JSON STRUCTURE

List Routing Profiles Response Structure

2 properties

JSON STRUCTURE

List Security Profiles Response Structure

2 properties

JSON STRUCTURE

List Users Response Structure

2 properties

JSON STRUCTURE

Media Concurrency Structure

2 properties

JSON STRUCTURE

Queue Structure

9 properties

JSON STRUCTURE

Queue Summary Structure

4 properties

JSON STRUCTURE

Routing Profile Structure

10 properties

JSON STRUCTURE

Routing Profile Summary Structure

3 properties

JSON STRUCTURE

Search Contacts Request Structure

6 properties

JSON STRUCTURE

Search Contacts Response Structure

3 properties

JSON STRUCTURE

Security Profile Summary Structure

3 properties

JSON STRUCTURE

Start Chat Contact Request Structure

7 properties

JSON STRUCTURE

Start Chat Contact Response Structure

3 properties

JSON STRUCTURE

Start Outbound Voice Contact Request Structure

7 properties

JSON STRUCTURE

Start Task Contact Request Structure

12 properties

JSON STRUCTURE

Update User Identity Info Request Structure

1 properties

JSON STRUCTURE

User Identity Info Structure

5 properties

JSON STRUCTURE

User Phone Config Structure

4 properties

JSON STRUCTURE

User Structure

10 properties

JSON STRUCTURE

User Summary Structure

3 properties

JSON STRUCTURE

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Examples 90

Example request and response payloads for these APIs.

Agent Status Summary Example

4 fields

EXAMPLE

Amazon Connect Createcontactflow Example

6 fields

EXAMPLE

Amazon Connect Createhoursofoperation Example

6 fields

EXAMPLE

Amazon Connect Createinstance Example

6 fields

EXAMPLE

Amazon Connect Createqueue Example

6 fields

EXAMPLE

Amazon Connect Createroutingprofile Example

6 fields

EXAMPLE

Amazon Connect Createuser Example

6 fields

EXAMPLE

Amazon Connect Describecontact Example

6 fields

EXAMPLE

Amazon Connect Describecontactflow Example

6 fields

EXAMPLE

Amazon Connect Describeinstance Example

6 fields

EXAMPLE

Amazon Connect Describequeue Example

6 fields

EXAMPLE

Amazon Connect Describeroutingprofile Example

6 fields

EXAMPLE

Amazon Connect Describeuser Example

6 fields

EXAMPLE

Amazon Connect Getcontactattributes Example

6 fields

EXAMPLE

Amazon Connect Getcurrentmetricdata Example

6 fields

EXAMPLE

Amazon Connect Getmetricdata Example

6 fields

EXAMPLE

Amazon Connect Instance Example

11 fields

EXAMPLE

Amazon Connect Listagentstatuses Example

6 fields

EXAMPLE

Amazon Connect Listcontactflows Example

6 fields

EXAMPLE

Amazon Connect Listhoursofoperations Example

6 fields

EXAMPLE

Amazon Connect Listinstances Example

6 fields

EXAMPLE

Amazon Connect Listqueues Example

6 fields

EXAMPLE

Amazon Connect Listroutingprofiles Example

6 fields

EXAMPLE

Amazon Connect Listsecurityprofiles Example

6 fields

EXAMPLE

Amazon Connect Listtagsforresource Example

6 fields

EXAMPLE

Amazon Connect Listusers Example

6 fields

EXAMPLE

Amazon Connect Searchcontacts Example

6 fields

EXAMPLE

Amazon Connect Startchatcontact Example

6 fields

EXAMPLE

Amazon Connect Startoutboundvoicecontact Example

6 fields

EXAMPLE

Amazon Connect Starttaskcontact Example

6 fields

EXAMPLE

Amazon Connect Stopcontact Example

6 fields

EXAMPLE

Amazon Connect Tagresource Example

6 fields

EXAMPLE

Amazon Connect Updatecontactattributes Example

6 fields

EXAMPLE

Amazon Connect Updateuseridentityinfo Example

6 fields

EXAMPLE

Contact Example

11 fields

EXAMPLE

Contact Flow Example

8 fields

EXAMPLE

Contact Flow Summary Example

5 fields

EXAMPLE

Contact Summary Example

6 fields

EXAMPLE

Create Contact Flow Request Example

5 fields

EXAMPLE

Create Contact Flow Response Example

2 fields

EXAMPLE

Create Hours Of Operation Request Example

5 fields

EXAMPLE

Create Hours Of Operation Response Example

2 fields

EXAMPLE

Create Instance Request Example

7 fields

EXAMPLE

Create Instance Response Example

2 fields

EXAMPLE

Create Queue Request Example

6 fields

EXAMPLE

Create Queue Response Example

2 fields

EXAMPLE

Create Routing Profile Request Example

6 fields

EXAMPLE

Create Routing Profile Response Example

2 fields

EXAMPLE

Create User Request Example

9 fields

EXAMPLE

Create User Response Example

2 fields

EXAMPLE

Describe Contact Flow Response Example

1 fields

EXAMPLE

Describe Contact Response Example

1 fields

EXAMPLE

Describe Instance Response Example

1 fields

EXAMPLE

Describe Queue Response Example

1 fields

EXAMPLE

Describe Routing Profile Response Example

1 fields

EXAMPLE

Describe User Response Example

1 fields

EXAMPLE

Get Current Metric Data Request Example

5 fields

EXAMPLE

Get Current Metric Data Response Example

3 fields

EXAMPLE

Get Metric Data Request Example

7 fields

EXAMPLE

Get Metric Data Response Example

2 fields

EXAMPLE

Hours Of Operation Config Example

3 fields

EXAMPLE

Hours Of Operation Summary Example

3 fields

EXAMPLE

Hours Of Operation Time Slice Example

2 fields

EXAMPLE

Instance Example

9 fields

EXAMPLE

Instance Summary Example

7 fields

EXAMPLE

List Agent Statuses Response Example

2 fields

EXAMPLE

List Contact Flows Response Example

2 fields

EXAMPLE

List Hours Of Operations Response Example

2 fields

EXAMPLE

List Instances Response Example

2 fields

EXAMPLE

List Queues Response Example

2 fields

EXAMPLE

List Routing Profiles Response Example

2 fields

EXAMPLE

List Security Profiles Response Example

2 fields

EXAMPLE

List Users Response Example

2 fields

EXAMPLE

Media Concurrency Example

2 fields

EXAMPLE

Queue Example

9 fields

EXAMPLE

Queue Summary Example

4 fields

EXAMPLE

Routing Profile Example

10 fields

EXAMPLE

Routing Profile Summary Example

3 fields

EXAMPLE

Search Contacts Request Example

6 fields

EXAMPLE

Search Contacts Response Example

3 fields

EXAMPLE

Security Profile Summary Example

3 fields

EXAMPLE

Start Chat Contact Request Example

7 fields

EXAMPLE

Start Chat Contact Response Example

3 fields

EXAMPLE

Start Outbound Voice Contact Request Example

7 fields

EXAMPLE

Start Task Contact Request Example

12 fields

EXAMPLE

Update User Identity Info Request Example

1 fields

EXAMPLE

User Example

10 fields

EXAMPLE

User Identity Info Example

5 fields

EXAMPLE

User Phone Config Example

4 fields

EXAMPLE

User Summary Example

3 fields

EXAMPLE

Scroll for all 90

Security Posture 4

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Amazon Connect Authentication

http · 1 scheme

SECURITY

Amazon Connect Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Amazon Connect Vulnerability Disclosure

security.txt · contact published

SECURITY

Amazon Connect Trust Center

PCI DSS, HIPAA, FedRAMP, GDPR, FIPS 140

SECURITY

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Amazon Connect Agentic Access

41 operations · 21 acting · 1 human-in-the-loop

41 operations · 21 acting

AGENTIC

Use Cases 6

What developers build with this provider.

Customer Support Contact Center

Deploy an omnichannel contact center handling voice, chat, email, and messaging with intelligent routing to the right agents.

AI-Powered Self-Service

Build conversational AI flows that handle common customer requests in 30+ languages without agent involvement.

Agent Productivity Improvement

Reduce average handle time with real-time AI guidance, unified agent workspace, and automated post-contact work.

Outbound Customer Engagement

Run appointment reminders, subscription renewals, payment notifications, and telemarketing campaigns at scale.

Fraud Prevention

Use Voice ID for real-time caller authentication and fraud risk detection in voice contact center interactions.

Compliance and Quality Monitoring

Analyze 100% of customer interactions with Contact Lens for regulatory compliance and quality assurance.

Resources

Get Started 5

Portal, sign-up, and the first successful call

Portal

DeveloperPortal

Console

Signup

Login

Documentation 1

Reference material describing how the API behaves

Documentation

Documentation

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess

AgenticAccess

Design & Contract 14

Pagination, idempotency, versioning, errors, and events

Arazzo

Arazzo

Arazzo

Arazzo

Arazzo

Arazzo

Arazzo

Arazzo

Arazzo

Arazzo

Arazzo

Arazzo

SpectralRules

Vocabulary

Scroll for all 14

Build 3

SDKs, sample code, and the tooling you integrate with

PostmanWorkspace

PostmanWorkspace

GitHubOrganization

GitHubOrganization

GitHubOrganization

GitHubOrganization

Access & Security 6

Authentication, authorization, and security posture

TrustCenter

TrustCenter

VulnerabilityDisclosure

VulnerabilityDisclosure

DomainSecurity

Authentication

Security

Compliance

Learn 1

Tutorials, courses, talks, and written guidance

YouTube

YouTube

Operate 5

Status, limits, changes, and where to get help

RateLimits

Support

StatusPage

StackOverflow

Contact

Commercial 5

Pricing, plans, and the legal terms of use

FinOps

Plans

TermsOfService

PrivacyPolicy

Pricing

Company 2

The organization behind the API

Website

Website

Blog

Blog

Other 1

Properties that don't map to a standard resource type

KnowledgeCenter

KnowledgeCenter

Source (apis.yml)

aid: amazon-connect
url: https://raw.githubusercontent.com/api-evangelist/amazon-connect/refs/heads/main/apis.yml
name: Amazon Connect
type: Index
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: paid
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Paid
  confidence: medium
  source:
  - plans
  - authentication
  - security
  generated: '2026-11-06'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/amazon-connect.png
specificationVersion: '0.23'
description: Amazon Connect is a cloud-based contact center service that makes it easy to set up and manage a customer contact
  center and provide reliable customer engagement at any scale, with omnichannel support for voice, chat, email, and task
  management. It includes AI-powered features for agent assistance, customer profiles, conversation analytics, and outbound
  campaign management.
created: '2024-01-15'
modified: '2026-09-16'
tags:
- Amazon Web Services
- Chat
- Contact Center
- Customer Service
- Voice
- Artificial Intelligence
- Omnichannel
tags_raw:
- AWS
- Chat
- Contact Center
- Customer Service
- Voice
- AI
- Omnichannel
apis:
- name: Amazon Connect Streams SDK
  description: Amazon Connect Streams is a browser-based integration API and JavaScript SDK that enables embedding and controlling
    the Amazon Connect Contact Control Panel (CCP) within your web application or CRM system.
  image: https://a0.awsstatic.com/libra-css/images/logos/aws_logo_smile_1200x630.png
  humanURL: https://github.com/amazon-connect/amazon-connect-streams
  baseURL: https://github.com/amazon-connect/amazon-connect-streams
  tags:
  - SDK
  - JavaScript
  - Browser
  - Contact Center
  properties:
  - type: SDKs
    url: https://github.com/amazon-connect/amazon-connect-streams
    title: JavaScript Streams SDK
  - type: SDKs
    url: https://www.npmjs.com/package/amazon-connect-streams
    title: npm Package
  - type: CodeExamples
    url: https://github.com/amazon-connect/amazon-connect-snippets
    title: Code Snippets
  - type: CodeExamples
    url: https://github.com/amazon-connect/amazon-connect-chat-ui-examples
    title: Chat UI Examples
  - type: SDKs
    url: https://github.com/amazon-connect/amazon-connect-chatjs
    title: JavaScript Chat SDK
  - type: SDKs
    url: https://github.com/amazon-connect/amazon-connect-chat-ios
    title: iOS Chat SDK
  - type: SDKs
    url: https://github.com/amazon-connect/amazon-connect-chat-android
    title: Android Chat SDK
  - type: SDKs
    url: https://github.com/amazon-connect/AmazonConnectSDK
    title: Amazon Connect SDK
  - type: Tutorials
    url: https://github.com/amazon-connect/amazon-connect-workshops
    title: Amazon Connect Workshops
- name: Amazon AppIntegrations API
  description: The Amazon AppIntegrations service enables you to configure and reuse connections to external applications,
    powering third-party integrations in the Amazon Connect agent workspace.
  image: https://a0.awsstatic.com/libra-css/images/logos/aws_logo_smile_1200x630.png
  humanURL: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_AppIntegrations_Service.html
  baseURL: https://app-integrations.amazonaws.com
  tags:
  - Integration
  - Amazon Web Services
  - Contact Center
  tags_raw:
  - Integrations
  - AWS
  - Contact Center
  properties:
  - type: Documentation
    url: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_AppIntegrations_Service.html
  - type: APIReference
    url: https://docs.aws.amazon.com/appintegrations/latest/APIReference/
- name: Amazon Connect Contact Lens API
  description: Amazon Connect Contact Lens enables you to analyze conversations between customers and agents using speech
    transcription, natural language processing, and intelligent search capabilities. It performs sentiment analysis, detects
    issues, and enables automatic categorization of contacts with both real-time and post-call analytics.
  image: https://a0.awsstatic.com/libra-css/images/logos/aws_logo_smile_1200x630.png
  humanURL: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Contact_Lens.html
  baseURL: https://contact-lens.amazonaws.com
  tags:
  - Analytics
  - Artificial Intelligence
  - Contact Center
  - Natural Language Processing
  tags_raw:
  - Analytics
  - AI
  - Contact Center
  - NLP
  properties:
  - type: Documentation
    url: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Contact_Lens.html
  - type: APIReference
    url: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Contact_Lens.html
- name: Amazon Connect Outbound Campaigns API
  description: With the outbound campaigns feature of Amazon Connect, you can create high-volume outbound campaigns for appointment
    reminders, telemarketing, subscription renewals, or debt collection.
  image: https://a0.awsstatic.com/libra-css/images/logos/aws_logo_smile_1200x630.png
  humanURL: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Outbound_Campaigns.html
  baseURL: https://connect-campaigns.amazonaws.com
  tags:
  - Outbound
  - Campaigns
  - Contact Center
  properties:
  - type: Documentation
    url: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Outbound_Campaigns.html
  - type: APIReference
    url: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Outbound_Campaigns.html
- name: Amazon Connect Outbound Campaigns V2 API
  description: The outbound campaigns V2 API provides an updated interface for creating high-volume outbound campaigns including
    multi-channel support and availability in all Amazon Connect regions.
  image: https://a0.awsstatic.com/libra-css/images/logos/aws_logo_smile_1200x630.png
  humanURL: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Outbound_Campaigns_V2.html
  baseURL: https://connect-campaigns.amazonaws.com
  tags:
  - Outbound
  - Campaigns
  - Contact Center
  properties:
  - type: Documentation
    url: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Outbound_Campaigns_V2.html
  - type: APIReference
    url: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Outbound_Campaigns_V2.html
- name: Amazon Connect Cases API
  description: With Amazon Connect Cases, agents can track and manage customer issues that require multiple interactions,
    follow-up tasks, and teams in your contact center. A case represents a customer issue including the steps and interactions
    taken to resolve it.
  image: https://a0.awsstatic.com/libra-css/images/logos/aws_logo_smile_1200x630.png
  humanURL: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Cases.html
  baseURL: https://cases.amazonaws.com
  tags:
  - Cases
  - Case Management
  - Contact Center
  properties:
  - type: Documentation
    url: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Cases.html
  - type: APIReference
    url: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Cases.html
- name: Amazon Connect Participant Service API
  description: The Amazon Connect Participant Service enables managing chat participants including agents, customers, and
    managers. Use it to send messages and events, manage connection state, share attachments, and retrieve chat transcripts
    within a chat contact.
  image: https://a0.awsstatic.com/libra-css/images/logos/aws_logo_smile_1200x630.png
  humanURL: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Participant_Service.html
  baseURL: https://participant.connect.amazonaws.com
  tags:
  - Chat
  - Participants
  - Contact Center
  properties:
  - type: Documentation
    url: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Participant_Service.html
  - type: APIReference
    url: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Participant_Service.html
- name: Amazon Connect Customer Profiles API
  description: Amazon Connect Customer Profiles provides a unified customer profile for your contact center with pre-built
    connectors powered by AppFlow that make it easy to combine customer information from third-party applications such as
    Salesforce (CRM), ServiceNow (ITSM), and ERP systems with contact history from Amazon Connect.
  image: https://a0.awsstatic.com/libra-css/images/logos/aws_logo_smile_1200x630.png
  humanURL: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Customer_Profiles.html
  baseURL: https://profile.profile.amazonaws.com
  tags:
  - Customer Profiles
  - CRM
  - Contact Center
  properties:
  - type: Documentation
    url: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Customer_Profiles.html
  - type: APIReference
    url: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Customer_Profiles.html
- name: Amazon Q Connect API
  description: Amazon Q in Connect is a generative AI customer service assistant built on Amazon Bedrock. It provides real-time
    recommendations to help contact center agents resolve customer issues quickly and accurately by detecting customer intent
    and providing immediate generative responses, suggested actions, and links to relevant documents.
  image: https://a0.awsstatic.com/libra-css/images/logos/aws_logo_smile_1200x630.png
  humanURL: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Q_Connect.html
  baseURL: https://wisdom.amazonaws.com
  tags:
  - Artificial Intelligence
  - Generative AI
  - Agent Assist
  - Contact Center
  tags_raw:
  - AI
  - Generative AI
  - Agent Assist
  - Contact Center
  properties:
  - type: Documentation
    url: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Q_Connect.html
  - type: APIReference
    url: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Q_Connect.html
- name: Amazon Voice ID API
  description: Amazon Connect Voice ID provides real-time caller authentication and fraud risk detection to make voice interactions
    in contact centers more secure and efficient. Note - Voice ID end of support is scheduled for May 20, 2026.
  image: https://a0.awsstatic.com/libra-css/images/logos/aws_logo_smile_1200x630.png
  humanURL: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Voice_ID.html
  baseURL: https://voiceid.amazonaws.com
  tags:
  - Voice
  - Authentication
  - Fraud Prevention
  - Contact Center
  tags_raw:
  - Voice
  - Authentication
  - Fraud Detection
  - Contact Center
  properties:
  - type: Documentation
    url: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Voice_ID.html
  - type: APIReference
    url: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Voice_ID.html
- aid: amazon-connect:amazon-connect-agent-statuses-api
  name: Amazon Connect Agent Statuses API
  description: Operations for managing agent status configurations
  humanURL: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Service.html
  baseURL: https://connect.amazonaws.com
  tags:
  - Agent Statuses
  properties:
  - type: OpenAPI
    url: openapi/amazon-connect-agent-statuses-api-openapi.yml
  - type: Documentation
    url: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Service.html
  - type: JSONSchema
    url: json-schema/amazon-connect-instance-schema.json
  - type: JSONLD
    url: json-ld/amazon-connect-context.jsonld
  - type: Pricing
    url: https://aws.amazon.com/connect/pricing/
  - type: GettingStarted
    url: https://aws.amazon.com/connect/getting-started/
  - type: FAQ
    url: https://aws.amazon.com/connect/faqs/
  - type: APIReference
    url: https://docs.aws.amazon.com/connect/latest/APIReference/
  - type: CLI
    url: https://docs.aws.amazon.com/cli/latest/reference/connect/
  - type: Security
    url: https://docs.aws.amazon.com/connect/latest/adminguide/security.html
  - type: JSONSchema
    url: json-schema/user-schema.json
  - type: JSONSchema
    url: json-schema/queue-schema.json
  - type: JSONSchema
    url: json-schema/contact-schema.json
  - type: JSONSchema
    url: json-schema/routing-profile-schema.json
  - type: JSONSchema
    url: json-schema/contact-flow-schema.json
  - type: JSONSchema
    url: json-schema/instance-schema.json
- aid: amazon-connect:amazon-connect-authentication-api
  name: Amazon Connect Authentication API
  description: Operations for authentication and federation
  humanURL: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Service.html
  baseURL: https://connect.amazonaws.com
  tags:
  - Authentication
  properties:
  - type: OpenAPI
    url: openapi/amazon-connect-authentication-api-openapi.yml
  - type: Documentation
    url: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Service.html
  - type: JSONSchema
    url: json-schema/amazon-connect-instance-schema.json
  - type: JSONLD
    url: json-ld/amazon-connect-context.jsonld
  - type: Pricing
    url: https://aws.amazon.com/connect/pricing/
  - type: GettingStarted
    url: https://aws.amazon.com/connect/getting-started/
  - type: FAQ
    url: https://aws.amazon.com/connect/faqs/
  - type: APIReference
    url: https://docs.aws.amazon.com/connect/latest/APIReference/
  - type: CLI
    url: https://docs.aws.amazon.com/cli/latest/reference/connect/
  - type: Security
    url: https://docs.aws.amazon.com/connect/latest/adminguide/security.html
  - type: JSONSchema
    url: json-schema/user-schema.json
  - type: JSONSchema
    url: json-schema/queue-schema.json
  - type: JSONSchema
    url: json-schema/contact-schema.json
  - type: JSONSchema
    url: json-schema/routing-profile-schema.json
  - type: JSONSchema
    url: json-schema/contact-flow-schema.json
  - type: JSONSchema
    url: json-schema/instance-schema.json
- aid: amazon-connect:amazon-connect-contact-flows-api
  name: Amazon Connect Contact Flows API
  description: Operations for managing contact flows
  humanURL: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Service.html
  baseURL: https://connect.amazonaws.com
  tags:
  - Contact Flows
  properties:
  - type: OpenAPI
    url: openapi/amazon-connect-contact-flows-api-openapi.yml
  - type: Documentation
    url: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Service.html
  - type: JSONSchema
    url: json-schema/amazon-connect-instance-schema.json
  - type: JSONLD
    url: json-ld/amazon-connect-context.jsonld
  - type: Pricing
    url: https://aws.amazon.com/connect/pricing/
  - type: GettingStarted
    url: https://aws.amazon.com/connect/getting-started/
  - type: FAQ
    url: https://aws.amazon.com/connect/faqs/
  - type: APIReference
    url: https://docs.aws.amazon.com/connect/latest/APIReference/
  - type: CLI
    url: https://docs.aws.amazon.com/cli/latest/reference/connect/
  - type: Security
    url: https://docs.aws.amazon.com/connect/latest/adminguide/security.html
  - type: JSONSchema
    url: json-schema/user-schema.json
  - type: JSONSchema
    url: json-schema/queue-schema.json
  - type: JSONSchema
    url: json-schema/contact-schema.json
  - type: JSONSchema
    url: json-schema/routing-profile-schema.json
  - type: JSONSchema
    url: json-schema/contact-flow-schema.json
  - type: JSONSchema
    url: json-schema/instance-schema.json
- aid: amazon-connect:amazon-connect-contacts-api
  name: Amazon Connect Contacts API
  description: Operations for managing contacts and contact interactions
  humanURL: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Service.html
  baseURL: https://connect.amazonaws.com
  tags:
  - Contacts
  properties:
  - type: OpenAPI
    url: openapi/amazon-connect-contacts-api-openapi.yml
  - type: Documentation
    url: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Service.html
  - type: JSONSchema
    url: json-schema/amazon-connect-instance-schema.json
  - type: JSONLD
    url: json-ld/amazon-connect-context.jsonld
  - type: Pricing
    url: https://aws.amazon.com/connect/pricing/
  - type: GettingStarted
    url: https://aws.amazon.com/connect/getting-started/
  - type: FAQ
    url: https://aws.amazon.com/connect/faqs/
  - type: APIReference
    url: https://docs.aws.amazon.com/connect/latest/APIReference/
  - type: CLI
    url: https://docs.aws.amazon.com/cli/latest/reference/connect/
  - type: Security
    url: https://docs.aws.amazon.com/connect/latest/adminguide/security.html
  - type: JSONSchema
    url: json-schema/user-schema.json
  - type: JSONSchema
    url: json-schema/queue-schema.json
  - type: JSONSchema
    url: json-schema/contact-schema.json
  - type: JSONSchema
    url: json-schema/routing-profile-schema.json
  - type: JSONSchema
    url: json-schema/contact-flow-schema.json
  - type: JSONSchema
    url: json-schema/instance-schema.json
- aid: amazon-connect:amazon-connect-hours-of-operations-api
  name: Amazon Connect Hours of Operations API
  description: Operations for managing hours of operation configurations
  humanURL: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Service.html
  baseURL: https://connect.amazonaws.com
  tags:
  - Hours of Operations
  properties:
  - type: OpenAPI
    url: openapi/amazon-connect-hours-of-operations-api-openapi.yml
  - type: Documentation
    url: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Service.html
  - type: JSONSchema
    url: json-schema/amazon-connect-instance-schema.json
  - type: JSONLD
    url: json-ld/amazon-connect-context.jsonld
  - type: Pricing
    url: https://aws.amazon.com/connect/pricing/
  - type: GettingStarted
    url: https://aws.amazon.com/connect/getting-started/
  - type: FAQ
    url: https://aws.amazon.com/connect/faqs/
  - type: APIReference
    url: https://docs.aws.amazon.com/connect/latest/APIReference/
  - type: CLI
    url: https://docs.aws.amazon.com/cli/latest/reference/connect/
  - type: Security
    url: https://docs.aws.amazon.com/connect/latest/adminguide/security.html
  - type: JSONSchema
    url: json-schema/user-schema.json
  - type: JSONSchema
    url: json-schema/queue-schema.json
  - type: JSONSchema
    url: json-schema/contact-schema.json
  - type: JSONSchema
    url: json-schema/routing-profile-schema.json
  - type: JSONSchema
    url: json-schema/contact-flow-schema.json
  - type: JSONSchema
    url: json-schema/instance-schema.json
- aid: amazon-connect:amazon-connect-instances-api
  name: Amazon Connect Instances API
  description: Operations for managing Amazon Connect instances
  humanURL: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Service.html
  baseURL: https://connect.amazonaws.com
  tags:
  - Instances
  properties:
  - type: OpenAPI
    url: openapi/amazon-connect-instances-api-openapi.yml
  - type: Documentation
    url: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Service.html
  - type: JSONSchema
    url: json-schema/amazon-connect-instance-schema.json
  - type: JSONLD
    url: json-ld/amazon-connect-context.jsonld
  - type: Pricing
    url: https://aws.amazon.com/connect/pricing/
  - type: GettingStarted
    url: https://aws.amazon.com/connect/getting-started/
  - type: FAQ
    url: https://aws.amazon.com/connect/faqs/
  - type: APIReference
    url: https://docs.aws.amazon.com/connect/latest/APIReference/
  - type: CLI
    url: https://docs.aws.amazon.com/cli/latest/reference/connect/
  - type: Security
    url: https://docs.aws.amazon.com/connect/latest/adminguide/security.html
  - type: JSONSchema
    url: json-schema/user-schema.json
  - type: JSONSchema
    url: json-schema/queue-schema.json
  - type: JSONSchema
    url: json-schema/contact-schema.json
  - type: JSONSchema
    url: json-schema/routing-profile-schema.json
  - type: JSONSchema
    url: json-schema/contact-flow-schema.json
  - type: JSONSchema
    url: json-schema/instance-schema.json
- aid: amazon-connect:amazon-connect-metrics-api
  name: Amazon Connect Metrics API
  description: Operations for retrieving real-time and historical metrics
  humanURL: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Service.html
  baseURL: https://connect.amazonaws.com
  tags:
  - Metrics
  properties:
  - type: OpenAPI
    url: openapi/amazon-connect-metrics-api-openapi.yml
  - type: Documentation
    url: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Service.html
  - type: JSONSchema
    url: json-schema/amazon-connect-instance-schema.json
  - type: JSONLD
    url: json-ld/amazon-connect-context.jsonld
  - type: Pricing
    url: https://aws.amazon.com/connect/pricing/
  - type: GettingStarted
    url: https://aws.amazon.com/connect/getting-started/
  - type: FAQ
    url: https://aws.amazon.com/connect/faqs/
  - type: APIReference
    url: https://docs.aws.amazon.com/connect/latest/APIReference/
  - type: CLI
    url: https://docs.aws.amazon.com/cli/latest/reference/connect/
  - type: Security
    url: https://docs.aws.amazon.com/connect/latest/adminguide/security.html
  - type: JSONSchema
    url: json-schema/user-schema.json
  - type: JSONSchema
    url: json-schema/queue-schema.json
  - type: JSONSchema
    url: json-schema/contact-schema.json
  - type: JSONSchema
    url: json-schema/routing-profile-schema.json
  - type: JSONSchema
    url: json-schema/contact-flow-schema.json
  - type: JSONSchema
    url: json-schema/instance-schema.json
- aid: amazon-connect:amazon-connect-queues-api
  name: Amazon Connect Queues API
  description: Operations for managing queues
  humanURL: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Service.html
  baseURL: https://connect.amazonaws.com
  tags:
  - Queues
  properties:
  - type: OpenAPI
    url: openapi/amazon-connect-queues-api-openapi.yml
  - type: Documentation
    url: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Service.html
  - type: JSONSchema
    url: json-schema/amazon-connect-instance-schema.json
  - type: JSONLD
    url: json-ld/amazon-connect-context.jsonld
  - type: Pricing
    url: https://aws.amazon.com/connect/pricing/
  - type: GettingStarted
    url: https://aws.amazon.com/connect/getting-started/
  - type: FAQ
    url: https://aws.amazon.com/connect/faqs/
  - type: APIReference
    url: https://docs.aws.amazon.com/connect/latest/APIReference/
  - type: CLI
    url: https://docs.aws.amazon.com/cli/latest/reference/connect/
  - type: Security
    url: https://docs.aws.amazon.com/connect/latest/adminguide/security.html
  - type: JSONSchema
    url: json-schema/user-schema.json
  - type: JSONSchema
    url: json-schema/queue-schema.json
  - type: JSONSchema
    url: json-schema/contact-schema.json
  - type: JSONSchema
    url: json-schema/routing-profile-schema.json
  - type: JSONSchema
    url: json-schema/contact-flow-schema.json
  - type: JSONSchema
    url: json-schema/instance-schema.json
- aid: amazon-connect:amazon-connect-routing-profiles-api
  name: Amazon Connect Routing Profiles API
  description: Operations for managing routing profiles
  humanURL: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Service.html
  baseURL: https://connect.amazonaws.com
  tags:
  - Routing Profiles
  properties:
  - type: OpenAPI
    url: openapi/amazon-connect-routing-profiles-api-openapi.yml
  - type: Documentation
    url: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Service.html
  - type: JSONSchema
    url: json-schema/amazon-connect-instance-schema.json
  - type: JSONLD
    url: json-ld/amazon-connect-context.jsonld
  - type: Pricing
    url: https://aws.amazon.com/connect/pricing/
  - type: GettingStarted
    url: https://aws.amazon.com/connect/getting-started/
  - type: FAQ
    url: https://aws.amazon.com/connect/faqs/
  - type: APIReference
    url: https://docs.aws.amazon.com/connect/latest/APIReference/
  - type: CLI
    url: https://docs.aws.amazon.com/cli/latest/reference/connect/
  - type: Security
    url: https://docs.aws.amazon.com/connect/latest/adminguide/security.html
  - type: JSONSchema
    url: json-schema/user-schema.json
  - type: JSONSchema
    url: json-schema/queue-schema.json
  - type: JSONSchema
    url: json-schema/contact-schema.json
  - type: JSONSchema
    url: json-schema/routing-profile-schema.json
  - type: JSONSchema
    url: json-schema/contact-flow-schema.json
  - type: JSONSchema
    url: json-schema/instance-schema.json
- aid: amazon-connect:amazon-connect-security-profiles-api
  name: Amazon Connect Security Profiles API
  description: Operations for managing security profiles
  humanURL: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Service.html
  baseURL: https://connect.amazonaws.com
  tags:
  - Security Profiles
  properties:
  - type: OpenAPI
    url: openapi/amazon-connect-security-profiles-api-openapi.yml
  - type: Documentation
    url: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Service.html
  - type: JSONSchema
    url: json-schema/amazon-connect-instance-schema.json
  - type: JSONLD
    url: json-ld/amazon-connect-context.jsonld
  - type: Pricing
    url: https://aws.amazon.com/connect/pricing/
  - type: GettingStarted
    url: https://aws.amazon.com/connect/getting-started/
  - type: FAQ
    url: https://aws.amazon.com/connect/faqs/
  - type: APIReference
    url: https://docs.aws.amazon.com/connect/latest/APIReference/
  - type: CLI
    url: https://docs.aws.amazon.com/cli/latest/reference/connect/
  - type: Security
    url: https://docs.aws.amazon.com/connect/latest/adminguide/security.html
  - type: JSONSchema
    url: json-schema/user-schema.json
  - type: JSONSchema
    url: json-schema/queue-schema.json
  - type: JSONSchema
    url: json-schema/contact-schema.json
  - type: JSONSchema
    url: json-schema/routing-profile-schema.json
  - type: JSONSchema
    url: json-schema/contact-flow-schema.json
  - type: JSONSchema
    url: json-schema/instance-schema.json
- aid: amazon-connect:amazon-connect-tags-api
  name: Amazon Connect Tags API
  description: Operations for tagging Amazon Connect resources
  humanURL: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Service.html
  baseURL: https://connect.amazonaws.com
  tags:
  - Tags
  properties:
  - type: OpenAPI
    url: openapi/amazon-connect-tags-api-openapi.yml
  - type: Documentation
    url: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Service.html
  - type: JSONSchema
    url: json-schema/amazon-connect-instance-schema.json
  - type: JSONLD
    url: json-ld/amazon-connect-context.jsonld
  - type: Pricing
    url: https://aws.amazon.com/connect/pricing/
  - type: GettingStarted
    url: https://aws.amazon.com/connect/getting-started/
  - type: FAQ
    url: https://aws.amazon.com/connect/faqs/
  - type: APIReference
    url: https://docs.aws.amazon.com/connect/latest/APIReference/
  - type: CLI
    url: https://docs.aws.amazon.com/cli/latest/reference/connect/
  - type: Security
    url: https://docs.aws.amazon.com/connect/latest/adminguide/security.html
  - type: JSONSchema
    url: json-schema/user-schema.json
  - type: JSONSchema
    url: json-schema/queue-schema.json
  - type: JSONSchema
    url: json-schema/contact-schema.json
  - type: JSONSchema
    url: json-schema/routing-profile-schema.json
  - type: JSONSchema
    url: json-schema/contact-flow-schema.json
  - type: JSONSchema
    url: json-schema/instance-schema.json
- aid: amazon-connect:amazon-connect-users-api
  name: Amazon Connect Users API
  description: Operations for managing Amazon Connect users and agents
  humanURL: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Service.html
  baseURL: https://connect.amazonaws.com
  tags:
  - User
  tags_raw:
  - Users
  properties:
  - type: OpenAPI
    url: openapi/amazon-connect-users-api-openapi.yml
  - type: Documentation
    url: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Service.html
  - type: JSONSchema
    url: json-schema/amazon-connect-instance-schema.json
  - type: JSONLD
    url: json-ld/amazon-connect-context.jsonld
  - type: Pricing
    url: https://aws.amazon.com/connect/pricing/
  - type: GettingStarted
    url: https://aws.amazon.com/connect/getting-started/
  - type: FAQ
    url: https://aws.amazon.com/connect/faqs/
  - type: APIReference
    url: https://docs.aws.amazon.com/connect/latest/APIReference/
  - type: CLI
    url: https://docs.aws.amazon.com/cli/latest/reference/connect/
  - type: Security
    url: https://docs.aws.amazon.com/connect/latest/adminguide/security.html
  - type: JSONSchema
    url: json-schema/user-schema.json
  - type: JSONSchema
    url: json-schema/queue-schema.json
  - type: JSONSchema
    url: json-schema/contact-schema.json
  - type: JSONSchema
    url: json-schema/routing-profile-schema.json
  - type: JSONSchema
    url: json-schema/contact-flow-schema.json
  - type: JSONSchema
    url: json-schema/instance-schema.json
- aid: amazon-connect:amazon-connect-agent-status-api
  name: Amazon Connect Connect Agent Status API
  description: The Connect Agent Status API from Amazon Connect — 2 operation(s) for connect agent status.
  humanURL: https://github.com/amazon-connect/amazon-connect-streams
  baseURL: https://github.com/amazon-connect/amazon-connect-streams
  tags:
  - Connect Agent Status
  properties:
  - type: OpenAPI
    url: openapi/amazon-connect-agent-status-api-openapi.yml
- aid: amazon-connect:amazon-connect-alias-api
  name: Amazon Connect Connect Alias API
  description: The Connect Alias API from Amazon Connect — 4 operation(s) for connect alias.
  humanURL: https://github.com/amazon-connect/amazon-connect-streams
  baseURL: https://github.com/amazon-connect/amazon-connect-streams
  tags:
  - Connect Alias
  properties:
  - type: OpenAPI
    url: openapi/amazon-connect-alias-api-openapi.yml
- aid: amazon-connect:amazon-connect-association-api
  name: Amazon Connect Connect Association API
  description: The Connect Association API from Amazon Connect — 1 operation(s) for connect association.
  humanURL: https://github.com/amazon-connect/amazon-connect-streams
  baseURL: https://github.com/amazon-connect/amazon-connect-streams
  tags:
  - Connect Association
  properties:
  - type: OpenAPI
    url: openapi/amazon-connect-association-api-openapi.yml
- aid: amazon-connect:amazon-connect-attached-files-api
  name: Amazon Connect Connect Attached Files API
  description: The Connect Attached Files API from Amazon Connect — 2 operation(s) for connect attached files.
  humanURL: https://github.com/amazon-connect/amazon-connect-streams
  baseURL: https://github.com/amazon-connect/amazon-connect-streams
  tags:
  - Connect Attached Files
  properties:
  - type: OpenAPI
    url: openapi/amazon-connect-attached-files-api-openapi.yml
- aid: amazon-connect:amazon-connect-attached-files-configurations-api
  name: Amazon Connect Connect Attached Files Configurations API
  description: The Connect Attached Files Configurations API from Amazon Connect — 2 operation(s) for connect attached files
    configurations.
  humanURL: https://github.com/amazon-connect/amazon-connect-streams
  baseURL: https://github.com/amazon-connect/amazon-connect-streams
  tags:
  - Connect Attached Files Configurations
  properties:
  - type: OpenAPI
    url: openapi/amazon-connect-attached-files-configurations-api-openapi.yml


# --- truncated at 32 KB (55 KB total) ---
# Full source: https://artifacts.apis.io/amazon-connect/apis.yml

Amazon Connect API — frequently asked questions

Does Amazon Connect have an API?

Yes. APIs.io lists 60 APIs from Amazon Connect, including Amazon Connect Streams SDK, Amazon AppIntegrations API and Amazon Connect Contact Lens API, and 57 more.

Is there an OpenAPI specification for the Amazon Connect API?

Yes. APIs.io indexes 50 OpenAPI specifications for Amazon Connect, each linked for download from this page.

How do I authenticate with the Amazon Connect API?

Amazon Connect uses bearer-token authentication (http · 1 scheme). The details are profiled on APIs.io as Amazon Connect Authentication.

How much does the Amazon Connect API cost?

Amazon Connect publishes its prices; its Chat plan is $0.010 per message sent or received as of 2026-10-07. APIs.io lists 4 pricing plans for Amazon Connect, with each plan's price, limits and inclusions under Pricing on this page.

Is the Amazon Connect API ready for AI agents?

Amazon Connect has a Kin Score of 72.0 out of 100 (exemplar) and an Agent Readiness score of 36.3 (agent-ready), scored by API Evangelist on 2026-11-06.

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