Amazon Connect · JSON Structure

Contact Summary Structure

Contains summary information about a contact.

Type: object Properties: 6
ChatContact CenterCustomer ServiceVoiceAIOmnichannel

ContactSummary is a JSON Structure definition published by Amazon Connect, describing 6 properties. It conforms to the https://json-structure.org/meta/core/v0/# meta-schema.

Properties

Id Arn Channel InitiationMethod InitiationTimestamp DisconnectTimestamp

Meta-schema: https://json-structure.org/meta/core/v0/#

JSON Structure

Raw ↑ 
{
  "$schema": "https://json-structure.org/meta/core/v0/#",
  "$id": "https://raw.githubusercontent.com/api-evangelist/amazon-connect/refs/heads/main/json-structure/contact-summary-structure.json",
  "name": "ContactSummary",
  "description": "Contains summary information about a contact.",
  "type": "object",
  "properties": {
    "Id": {
      "type": "string",
      "description": "The identifier of the contact.",
      "example": "a1b2c3d4-5678-90ab-cdef-88888EXAMPLE"
    },
    "Arn": {
      "type": "string",
      "description": "The ARN of the contact."
    },
    "Channel": {
      "type": "string",
      "description": "How the contact reached your contact center.",
      "enum": [
        "VOICE",
        "CHAT",
        "TASK",
        "EMAIL"
      ],
      "example": "VOICE"
    },
    "InitiationMethod": {
      "type": "string",
      "description": "Indicates how the contact was initiated.",
      "example": "INBOUND"
    },
    "InitiationTimestamp": {
      "type": "datetime"
    },
    "DisconnectTimestamp": {
      "type": "datetime"
    }
  }
}