| Arn |
string |
The Amazon Resource Name (ARN) for the contact. |
| Id |
string |
The identifier for the contact. |
| InitialContactId |
string |
If this contact is related to other contacts, this is the ID of the initial contact. |
| PreviousContactId |
string |
If this contact is not the first contact, this is the ID of the previous contact. |
| Channel |
string |
How the contact reached your contact center. |
| QueueInfo |
object |
|
| AgentInfo |
object |
|
| InitiationMethod |
string |
Indicates how the contact was initiated. |
| InitiationTimestamp |
string |
The date and time this contact was initiated. |
| DisconnectTimestamp |
string |
The timestamp when the customer endpoint disconnected from Amazon Connect. |
| LastUpdateTimestamp |
string |
The timestamp when contact was last updated. |