Amazon Connect · Schema

MediaConcurrency

Contains information about which channels are supported, and how many contacts an agent can have on a channel simultaneously.

AWSChatContact CenterCustomer ServiceVoiceAIOmnichannel

Properties

Name Type Description
Channel string The channels that agents can handle in the Contact Control Panel (CCP).
Concurrency integer The number of contacts an agent can have on a channel simultaneously.
View JSON Schema on GitHub