Amazon Connect · Example Payload

Contact Summary Example

ChatContact CenterCustomer ServiceVoiceAIOmnichannel

Contact Summary Example is an example object payload from Amazon Connect, with 6 top-level fields. It illustrates the shape of data this provider's APIs accept or return.

Top-level fields

IdArnChannelInitiationMethodInitiationTimestampDisconnectTimestamp

Example Payload

Raw ↑ 
{
  "Id": "a1b2c3d4-5678-90ab-cdef-88888EXAMPLE",
  "Arn": "arn:aws:connect:us-east-1:123456789012:instance/a1b2c3d4",
  "Channel": "VOICE",
  "InitiationMethod": "INBOUND",
  "InitiationTimestamp": "2025-03-15T14:30:00Z",
  "DisconnectTimestamp": "2025-03-15T14:30:00Z"
}