Amazon Connect · Pricing Plans

Amazon Connect Plans Pricing

Amazon Connect uses fully usage-based pricing with no minimums, no long-term contracts, and no seat-based licensing. Communication channels are billed per-message or per-minute (Voice $0.038/min, Chat $0.010/message, Email $0.080/message, SMS & 3P Messaging $0.014/message). All AI capabilities - agentic self-service, real-time agent assist, conversational analytics, predictive insights, forecasting, scheduling - are included in the channel pricing. Pricing varies by region and third-party provider.

Amazon Connect Plans Pricing is the machine-readable pricing-plan profile for Amazon Connect on the APIs.io network, conforming to the API Commons Plans specification.

It defines 1 plan, covering pay-as-you-go tiers, with named plans including Amazon Connect Pay-As-You-Go.

Tagged areas include Cloud, Contact Center, Customer Engagement, AI, and Voice.

1 Plans API Commons Plans
View Source
CloudContact CenterCustomer EngagementAIVoiceChatEmailSMS

Plans

Amazon Connect Pay-As-You-Go pay-as-you-go

Default Amazon Connect pricing model - no minimums, no long-term contracts, no seat licensing. All communication channels and AI capabilities are billed per usage.

Voice (per minute) (minute · month) $0.038 per minute USD
Chat (per message) (message · month) $0.010 per message USD
Email (per message) (message · month) $0.080 per message USD
SMS & 3P Messaging (per message) (message · month) $0.014 per message USD
Included AI Capabilities (month · month) included USD

Sources