Amazon Connect Plans Pricing
Amazon Connect uses fully usage-based pricing with no minimums, no long-term contracts, and no seat-based licensing. Communication channels are billed per-message or per-minute (Voice $0.038/min, Chat $0.010/message, Email $0.080/message, SMS & 3P Messaging $0.014/message). All AI capabilities - agentic self-service, real-time agent assist, conversational analytics, predictive insights, forecasting, scheduling - are included in the channel pricing. Pricing varies by region and third-party provider.
Amazon Connect Plans Pricing is the machine-readable pricing-plan profile for Amazon Connect on the APIs.io network, conforming to the API Commons Plans specification.
It defines 1 plan, covering pay-as-you-go tiers, with named plans including Amazon Connect Pay-As-You-Go.
Tagged areas include Cloud, Contact Center, Customer Engagement, AI, and Voice.
Plans
Default Amazon Connect pricing model - no minimums, no long-term contracts, no seat licensing. All communication channels and AI capabilities are billed per usage.
- Voice (PSTN + WebRTC)
- Chat
- SMS & 3P Messaging
- Agentic Self-Service
- Pre-Built AI Agents
- Real-Time Agent Assist
- AI-Powered Manager Assist
- Conversational Analytics
- Post-Contact Summaries
- Predictive Insights
- Forecasting
- Agent Scheduling
- Automated Coaching Feedback
- Back-Office Automation (preview)
- Unified Observability
- Customer Data Management
- No Minimums
- No Long-Term Contracts
- No Seat-Based Licensing
Sources
Work with this as data
Every plan here is available over the APIs.io API and to AI agents over MCP.