Amazon Connect · JSON Structure
Amazon Connect Instance Structure
Schema for an Amazon Connect instance resource, representing a cloud contact center instance with users, queues, and contact flows.
Type: object
Properties: 11
ChatContact CenterCustomer ServiceVoiceAIOmnichannel
Amazon Connect Instance is a JSON Structure definition published by Amazon Connect, describing 11 properties. It conforms to the https://json-structure.org/meta/core/v0/# meta-schema.
Properties
Id
Arn
IdentityManagementType
InstanceAlias
CreatedTime
ServiceRole
InstanceStatus
InboundCallsEnabled
OutboundCallsEnabled
User
Queue
Meta-schema: https://json-structure.org/meta/core/v0/#
JSON Structure
{
"$schema": "https://json-structure.org/meta/core/v0/#",
"$id": "https://raw.githubusercontent.com/api-evangelist/amazon-connect/refs/heads/main/json-structure/amazon-connect-instance-structure.json",
"name": "Amazon Connect Instance",
"description": "Schema for an Amazon Connect instance resource, representing a cloud contact center instance with users, queues, and contact flows.",
"type": "object",
"properties": {
"Id": {
"type": "string",
"description": "The identifier of the Amazon Connect instance."
},
"Arn": {
"type": "string",
"description": "The ARN of the Amazon Connect instance.",
"pattern": "^arn:aws:connect:[a-z0-9-]+:[0-9]{12}:instance/[a-f0-9-]+"
},
"IdentityManagementType": {
"type": "string",
"description": "The identity management type of the instance.",
"enum": [
"SAML",
"CONNECT_MANAGED",
"EXISTING_DIRECTORY"
]
},
"InstanceAlias": {
"type": "string",
"description": "The alias of the instance.",
"minLength": 1,
"maxLength": 62,
"pattern": "^[a-zA-Z0-9][a-zA-Z0-9-]+$"
},
"CreatedTime": {
"type": "datetime",
"description": "When the instance was created."
},
"ServiceRole": {
"type": "string",
"description": "The service role of the instance."
},
"InstanceStatus": {
"type": "string",
"description": "The state of the instance.",
"enum": [
"CREATION_IN_PROGRESS",
"ACTIVE",
"CREATION_FAILED"
]
},
"InboundCallsEnabled": {
"type": "boolean",
"description": "Whether inbound calls are enabled."
},
"OutboundCallsEnabled": {
"type": "boolean",
"description": "Whether outbound calls are enabled."
},
"User": {
"$ref": "#/$defs/User"
},
"Queue": {
"$ref": "#/$defs/Queue"
}
},
"definitions": {
"User": {
"type": "object",
"description": "A user account in the Amazon Connect instance.",
"properties": {
"Id": {
"type": "string",
"description": "The identifier of the user account."
},
"Arn": {
"type": "string",
"description": "The ARN of the user account."
},
"Username": {
"type": "string",
"description": "The user name assigned to the user account.",
"minLength": 1,
"maxLength": 100
},
"IdentityInfo": {
"type": "object",
"properties": {
"FirstName": {
"type": "string",
"maxLength": 100
},
"LastName": {
"type": "string",
"maxLength": 100
},
"Email": {
"type": "string",
"format": "email"
}
}
},
"PhoneConfig": {
"type": "object",
"required": [
"PhoneType"
],
"properties": {
"PhoneType": {
"type": "string",
"enum": [
"SOFT_PHONE",
"DESK_PHONE"
]
},
"AutoAccept": {
"type": "boolean"
},
"AfterContactWorkTimeLimit": {
"type": "int32",
"minimum": 0
},
"DeskPhoneNumber": {
"type": "string"
}
}
},
"SecurityProfileIds": {
"type": "array",
"items": {
"type": "string"
},
"minItems": 1,
"maxItems": 10
},
"RoutingProfileId": {
"type": "string",
"description": "The identifier of the routing profile for the user."
}
},
"name": "User"
},
"Queue": {
"type": "object",
"description": "A queue in the Amazon Connect instance.",
"properties": {
"QueueId": {
"type": "string",
"description": "The identifier of the queue."
},
"QueueArn": {
"type": "string",
"description": "The ARN of the queue."
},
"Name": {
"type": "string",
"description": "The name of the queue.",
"maxLength": 256
},
"QueueType": {
"type": "string",
"description": "The type of queue.",
"enum": [
"STANDARD",
"AGENT"
]
},
"Description": {
"type": "string",
"description": "The description of the queue.",
"maxLength": 250
},
"MaxContacts": {
"type": "int32",
"description": "The maximum number of contacts that can be in the queue.",
"minimum": 0
}
},
"name": "Queue"
}
}
}