Amazon Connect · Example Payload

Contact Example

ChatContact CenterCustomer ServiceVoiceAIOmnichannel

Contact Example is an example object payload from Amazon Connect, with 11 top-level fields. It illustrates the shape of data this provider's APIs accept or return.

Top-level fields

ArnIdInitialContactIdPreviousContactIdChannelQueueInfoAgentInfoInitiationMethodInitiationTimestampDisconnectTimestampLastUpdateTimestamp

Example Payload

Raw ↑ 
{
  "Arn": "arn:aws:connect:us-east-1:123456789012:instance/a1b2c3d4",
  "Id": "a1b2c3d4-5678-90ab-cdef-88888EXAMPLE",
  "InitialContactId": "a1b2c3d4-5678-90ab-cdef-11111EXAMPLE",
  "PreviousContactId": "a1b2c3d4-5678-90ab-cdef-11111EXAMPLE",
  "Channel": "VOICE",
  "QueueInfo": {
    "Id": "a1b2c3d4-5678-90ab-cdef-11111EXAMPLE",
    "EnqueueTimestamp": "2025-03-15T14:30:00Z"
  },
  "AgentInfo": {
    "Id": "a1b2c3d4-5678-90ab-cdef-11111EXAMPLE",
    "ConnectedToAgentTimestamp": "2025-03-15T14:30:00Z"
  },
  "InitiationMethod": "INBOUND",
  "InitiationTimestamp": "2025-03-15T14:30:00Z",
  "DisconnectTimestamp": "2025-03-15T14:30:00Z",
  "LastUpdateTimestamp": "2025-03-15T14:30:00Z"
}