Amazon Connect · Schema

ContactSummary

Contains summary information about a contact.

AWSChatContact CenterCustomer ServiceVoiceAIOmnichannel

Properties

Name Type Description
Id string The identifier of the contact.
Arn string The ARN of the contact.
Channel string How the contact reached your contact center.
InitiationMethod string Indicates how the contact was initiated.
InitiationTimestamp string
DisconnectTimestamp string
View JSON Schema on GitHub