Amazon Connect · Schema

StartChatContactRequest

ChatContact CenterCustomer ServiceVoiceArtificial IntelligenceOmnichannel

Properties

Name Type Description
InstanceId string The identifier of the Amazon Connect instance.
ContactFlowId string The identifier of the contact flow for initiating the chat.
Attributes object A custom key-value pair using an attribute map.
ParticipantDetails object
InitialMessage object
ClientToken string Idempotency token.
ChatDurationInMinutes integer The total duration of the newly started chat session.
View JSON Schema on GitHub

JSON Schema

amazon-connect-startchatcontactrequest-schema.json Raw ↑
{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "#/components/schemas/StartChatContactRequest",
  "title": "StartChatContactRequest",
  "type": "object",
  "required": [
    "ContactFlowId",
    "InstanceId",
    "ParticipantDetails"
  ],
  "properties": {
    "InstanceId": {
      "type": "string",
      "description": "The identifier of the Amazon Connect instance.",
      "example": "a1b2c3d4-5678-90ab-cdef-11111EXAMPLE"
    },
    "ContactFlowId": {
      "type": "string",
      "description": "The identifier of the contact flow for initiating the chat.",
      "example": "a1b2c3d4-5678-90ab-cdef-77777EXAMPLE"
    },
    "Attributes": {
      "type": "object",
      "description": "A custom key-value pair using an attribute map.",
      "additionalProperties": {
        "type": "string"
      }
    },
    "ParticipantDetails": {
      "type": "object",
      "required": [
        "DisplayName"
      ],
      "properties": {
        "DisplayName": {
          "type": "string",
          "description": "Display name of the participant.",
          "example": "Jane Smith"
        }
      }
    },
    "InitialMessage": {
      "type": "object",
      "properties": {
        "ContentType": {
          "type": "string",
          "example": "text/plain"
        },
        "Content": {
          "type": "string",
          "example": "Hello, I need help with my order."
        }
      }
    },
    "ClientToken": {
      "type": "string",
      "description": "Idempotency token."
    },
    "ChatDurationInMinutes": {
      "type": "integer",
      "description": "The total duration of the newly started chat session.",
      "example": 60
    }
  }
}

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