Amazon Connect · JSON Structure

Media Concurrency Structure

Contains information about which channels are supported, and how many contacts an agent can have on a channel simultaneously.

Type: object Properties: 2 Required: 2
ChatContact CenterCustomer ServiceVoiceAIOmnichannel

MediaConcurrency is a JSON Structure definition published by Amazon Connect, describing 2 properties, of which 2 are required. It conforms to the https://json-structure.org/meta/core/v0/# meta-schema.

Properties

Channel Concurrency

Meta-schema: https://json-structure.org/meta/core/v0/#

JSON Structure

Raw ↑ 
{
  "$schema": "https://json-structure.org/meta/core/v0/#",
  "$id": "https://raw.githubusercontent.com/api-evangelist/amazon-connect/refs/heads/main/json-structure/media-concurrency-structure.json",
  "name": "MediaConcurrency",
  "description": "Contains information about which channels are supported, and how many contacts an agent can have on a channel simultaneously.",
  "type": "object",
  "properties": {
    "Channel": {
      "type": "string",
      "description": "The channels that agents can handle in the Contact Control Panel (CCP).",
      "enum": [
        "VOICE",
        "CHAT",
        "TASK",
        "EMAIL"
      ],
      "example": "VOICE"
    },
    "Concurrency": {
      "type": "int32",
      "description": "The number of contacts an agent can have on a channel simultaneously.",
      "minimum": 1,
      "maximum": 10,
      "example": 1
    }
  },
  "required": [
    "Channel",
    "Concurrency"
  ]
}