Amazon Connect Hours of Operations API

openapi: 3.2.0
info:
  title: Amazon Connect Service Agent Statuses Hours of Operations API
  description: Amazon Connect is a cloud-based contact center service. The API provides programmatic access to create and manage contact center instances, users, routing profiles, contact flows, queues, hours of operation, security profiles, and real-time and historical metrics for customer engagement operations.
  version: '2017-08-08'
  contact:
    name: Amazon Web Services
    url: https://aws.amazon.com/connect/
  license:
    name: Apache 2.0
    url: https://www.apache.org/licenses/LICENSE-2.0.html
  x-generated-from: documentation
  x-last-validated: '2026-04-19'
servers:
- url: https://connect.amazonaws.com
  description: Amazon Connect API endpoint
security:
- aws_signature: []
tags:
- name: Hours of Operations
  description: Operations for managing hours of operation configurations
paths:
  /hours-of-operations/{InstanceId}:
    get:
      operationId: listHoursOfOperations
      summary: Amazon Connect List Hours of Operations
      description: Provides information about the hours of operation for the specified Amazon Connect instance.
      parameters:
      - name: InstanceId
        in: path
        required: true
        description: The identifier of the Amazon Connect instance.
        schema:
          type: string
        example: a1b2c3d4-5678-90ab-cdef-11111EXAMPLE
      - name: nextToken
        in: query
        schema:
          type: string
      - name: maxResults
        in: query
        schema:
          type: integer
        example: 50
      responses:
        '200':
          description: Successful response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ListHoursOfOperationsResponse'
              examples:
                ListHoursOfOperations200Example:
                  summary: Default listHoursOfOperations 200 response
                  x-microcks-default: true
                  value:
                    HoursOfOperationSummaryList:
                    - Id: a1b2c3d4-5678-90ab-cdef-66666EXAMPLE
                      Arn: arn:aws:connect:us-east-1:123456789012:instance/a1b2c3d4/operating-hours/a1b2c3d4-5678-90ab-cdef-66666EXAMPLE
                      Name: Business Hours
      tags:
      - Hours of Operations
      x-microcks-operation:
        delay: 0
        dispatcher: FALLBACK
    post:
      operationId: createHoursOfOperation
      summary: Amazon Connect Create Hours of Operation
      description: This API is in preview release for Amazon Connect and is subject to change. Creates hours of operation.
      parameters:
      - name: InstanceId
        in: path
        required: true
        description: The identifier of the Amazon Connect instance.
        schema:
          type: string
        example: a1b2c3d4-5678-90ab-cdef-11111EXAMPLE
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/CreateHoursOfOperationRequest'
            examples:
              CreateHoursOfOperationRequestExample:
                summary: Default createHoursOfOperation request
                x-microcks-default: true
                value:
                  Name: Business Hours
                  Description: Standard business hours Mon-Fri
                  TimeZone: America/New_York
                  Config:
                  - Day: MONDAY
                    StartTime:
                      Hours: 9
                      Minutes: 0
                    EndTime:
                      Hours: 17
                      Minutes: 0
      responses:
        '200':
          description: Hours of operation created successfully
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/CreateHoursOfOperationResponse'
              examples:
                CreateHoursOfOperation200Example:
                  summary: Default createHoursOfOperation 200 response
                  x-microcks-default: true
                  value:
                    HoursOfOperationId: a1b2c3d4-5678-90ab-cdef-66666EXAMPLE
                    HoursOfOperationArn: arn:aws:connect:us-east-1:123456789012:instance/a1b2c3d4/operating-hours/a1b2c3d4-5678-90ab-cdef-66666EXAMPLE
      tags:
      - Hours of Operations
      x-microcks-operation:
        delay: 0
        dispatcher: FALLBACK
components:
  schemas:
    HoursOfOperationTimeSlice:
      type: object
      description: The start or end time of an hours of operation.
      required:
      - Hours
      - Minutes
      properties:
        Hours:
          type: integer
          description: The hours.
          minimum: 0
          maximum: 23
          example: 9
        Minutes:
          type: integer
          description: The minutes.
          minimum: 0
          maximum: 59
          example: 0
    HoursOfOperationConfig:
      type: object
      description: Contains information about the hours of operation.
      required:
      - Day
      - StartTime
      - EndTime
      properties:
        Day:
          type: string
          description: The day that the hours of operation applies to.
          enum:
          - SUNDAY
          - MONDAY
          - TUESDAY
          - WEDNESDAY
          - THURSDAY
          - FRIDAY
          - SATURDAY
          example: MONDAY
        StartTime:
          $ref: '#/components/schemas/HoursOfOperationTimeSlice'
        EndTime:
          $ref: '#/components/schemas/HoursOfOperationTimeSlice'
    HoursOfOperationSummary:
      type: object
      description: Contains summary information about hours of operation for a contact center.
      properties:
        Id:
          type: string
          description: The identifier of the hours of operation.
          example: a1b2c3d4-5678-90ab-cdef-66666EXAMPLE
        Arn:
          type: string
          description: The Amazon Resource Name (ARN) of the hours of operation.
        Name:
          type: string
          description: The name of the hours of operation.
          example: Business Hours
    CreateHoursOfOperationResponse:
      type: object
      properties:
        HoursOfOperationId:
          type: string
          description: The identifier for the hours of operation.
          example: a1b2c3d4-5678-90ab-cdef-66666EXAMPLE
        HoursOfOperationArn:
          type: string
          description: The Amazon Resource Name (ARN) for the hours of operation.
    CreateHoursOfOperationRequest:
      type: object
      required:
      - Config
      - Name
      - TimeZone
      properties:
        Name:
          type: string
          description: The name of the hours of operation.
          example: Business Hours
        Description:
          type: string
          description: The description of the hours of operation.
        TimeZone:
          type: string
          description: The time zone of the hours of operation.
          example: America/New_York
        Config:
          type: array
          items:
            $ref: '#/components/schemas/HoursOfOperationConfig'
        Tags:
          type: object
          additionalProperties:
            type: string
    ListHoursOfOperationsResponse:
      type: object
      properties:
        HoursOfOperationSummaryList:
          type: array
          items:
            $ref: '#/components/schemas/HoursOfOperationSummary'
        NextToken:
          type: string
  securitySchemes:
    aws_signature:
      type: http
      scheme: bearer
      description: AWS Signature Version 4 authentication. Requests must be signed using IAM credentials with appropriate Amazon Connect permissions.