Contact Structure

{
  "$schema": "https://json-structure.org/meta/core/v0/#",
  "$id": "https://raw.githubusercontent.com/api-evangelist/amazon-connect/refs/heads/main/json-structure/contact-structure.json",
  "name": "Contact",
  "description": "Contains information about a contact.",
  "type": "object",
  "properties": {
    "Arn": {
      "type": "string",
      "description": "The Amazon Resource Name (ARN) for the contact."
    },
    "Id": {
      "type": "string",
      "description": "The identifier for the contact.",
      "example": "a1b2c3d4-5678-90ab-cdef-88888EXAMPLE"
    },
    "InitialContactId": {
      "type": "string",
      "description": "If this contact is related to other contacts, this is the ID of the initial contact."
    },
    "PreviousContactId": {
      "type": "string",
      "description": "If this contact is not the first contact, this is the ID of the previous contact."
    },
    "Channel": {
      "type": "string",
      "description": "How the contact reached your contact center.",
      "enum": [
        "VOICE",
        "CHAT",
        "TASK",
        "EMAIL"
      ],
      "example": "VOICE"
    },
    "QueueInfo": {
      "type": "object",
      "properties": {
        "Id": {
          "type": "string"
        },
        "EnqueueTimestamp": {
          "type": "datetime"
        }
      }
    },
    "AgentInfo": {
      "type": "object",
      "properties": {
        "Id": {
          "type": "string"
        },
        "ConnectedToAgentTimestamp": {
          "type": "datetime"
        }
      }
    },
    "InitiationMethod": {
      "type": "string",
      "description": "Indicates how the contact was initiated.",
      "enum": [
        "INBOUND",
        "OUTBOUND",
        "TRANSFER",
        "QUEUE_TRANSFER",
        "CALLBACK",
        "API"
      ],
      "example": "INBOUND"
    },
    "InitiationTimestamp": {
      "type": "datetime",
      "description": "The date and time this contact was initiated."
    },
    "DisconnectTimestamp": {
      "type": "datetime",
      "description": "The timestamp when the customer endpoint disconnected from Amazon Connect."
    },
    "LastUpdateTimestamp": {
      "type": "datetime",
      "description": "The timestamp when contact was last updated."
    }
  }
}