Uniphore

Uniphore is an enterprise AI company — "The Business AI Company" — founded in 2008 and headquartered in Palo Alto, California. Its flagship platform, the Business AI Cloud (BAIC), is a sovereign, composable and secure AI platform organised into four layers: a Data Layer for zero-copy access to enterprise data, a Knowledge Layer for retrieval and grounding, a Model Layer for serving and fine-tuning small and large language models without vendor lock-in, and an Agentic Layer for no-code, BPMN-based agent orchestration. Products span Marketing AI (CDP Agent), Sales AI, People AI and Customer Service AI (real-time guidance, self-service, conversation insights and communication recording agents). The platform ships as a managed multi-region cloud service and as a customer-deployed Kubernetes/Helm distribution of 13 microservices with a documented machine-to-machine token exchange, a /v1 question-answering API and an OpenAI-compatible LLM inference proxy. Uniphore serves 2,000+ enterprises, raised a $260M Series F from NVIDIA, AMD, Snowflake and Databricks, and has acquired Orby AI, Autonom8, ActionIQ, Infosum and Jacada. Its one anonymous API reference sits apart from uniphore.com, on the U-Capture documentation portal at support-rb.uniphore.com, which documents fifteen REST API families plus a webhook/SNMP health-alert surface without publishing a machine-readable contract.

Uniphore publishes 3 APIs on the APIs.io network. Tagged areas include Company, Artificial Intelligence, Agents, Conversational AI, and Customer Data Platform.

The Uniphore catalog on APIs.io includes 1 event-driven AsyncAPI specification.

Uniphore’s developer surface includes documentation, getting-started guide, support, engineering blog, signup flow, authentication, changelog, and 29 more developer resources.

🌐 Visit website 📡 Source on GitHub

47.2/100 developing ▬ flat Agent 35/100 agent ready Full breakdown ↓
scored 2026-08-25 · rubric v0.14.0

3 APIs

Company Artificial Intelligence Agents Conversational AI Customer Data Platform Contact Center Machine-Learning Large Language Models Enterprise Software Automation Customer Experience Knowledge-Management

Kin Score

Kin Score How this is scored →
scored 2026-08-25 · rubric v0.14.0

Composite quality — 47.2/100 · developing

Contract Quality 10.7 / 25

Developer Ergonomics 12.9 / 20

Access Clarity 8.7 / 20

Operational Transparency 4.4 / 13

Contract Governance 2.2 / 12

Discoverability 8.3 / 10

Agent readiness — 35/100 · agent ready

Machine-Readable Contract 18 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 6 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 6 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 6 / 6

Agentic Commerce Surface 0 / 5

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/uniphore: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

APIs 3

Individual APIs this provider publishes, each with its own machine-readable definition.

Rate Limits 1

Documented rate limits and quota policies.

Scopes 1

OAuth scopes governing access to this provider's APIs.

Uniphore Scopes

14 scopes · authorizationCode/clientCredentials/deviceCode

14 scopes

SCOPES

Resources

Get Started 3

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

GettingStarted

GettingStarted

SignUp

SignUp

Documentation 2

Reference material describing how the API behaves

Documentation

Documentation

APIReference

APIReference

Agent Surfaces 2

MCP servers, agent skills, and machine-readable catalogs

WellKnown

WellKnown

LLMsTxt

LLMsTxt

Design & Contract 6

Pagination, idempotency, versioning, errors, and events

Conformance

Lifecycle

Conventions

Webhooks

DataModel

Components

Build 3

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

GitHubOrganization

Packages

Packages

SDKs

SDKs

Access & Security 5

Authentication, authorization, and security posture

TrustCenter

Compliance

Authentication

OAuthScopes

DomainSecurity

Operate 6

Status, limits, changes, and where to get help

Support

HelpCenter

Deprecation

ChangeLog

RateLimits

Contact

Commercial 5

Pricing, plans, and the legal terms of use

TermsOfService

TermsOfService

PrivacyPolicy

PrivacyPolicy

DataProcessingAgreement

DataProcessingAgreement

ServiceLevelAgreement

ServiceLevelAgreement

Plans

Plans

Company 3

The organization behind the API

Website

Website

Blog

Blog

Partners

Partners

Other 1

Properties that don't map to a standard resource type

AcceptableUsePolicy

AcceptableUsePolicy

Source (apis.yml)

aid: uniphore
name: Uniphore
description: 'Uniphore is an enterprise AI company — "The Business AI Company" — founded in 2008 and headquartered in Palo
  Alto, California. Its flagship platform, the Business AI Cloud (BAIC), is a sovereign, composable and secure AI platform
  organised into four layers: a Data Layer for zero-copy access to enterprise data, a Knowledge Layer for retrieval and grounding,
  a Model Layer for serving and fine-tuning small and large language models without vendor lock-in, and an Agentic Layer for
  no-code, BPMN-based agent orchestration. Products span Marketing AI (CDP Agent), Sales AI, People AI and Customer Service
  AI (real-time guidance, self-service, conversation insights and communication recording agents). The platform ships as a
  managed multi-region cloud service and as a customer-deployed Kubernetes/Helm distribution of 13 microservices with a documented
  machine-to-machine token exchange, a /v1 question-answering API and an OpenAI-compatible LLM inference proxy. Uniphore serves
  2,000+ enterprises, raised a $260M Series F from NVIDIA, AMD, Snowflake and Databricks, and has acquired Orby AI, Autonom8,
  ActionIQ, Infosum and Jacada. Its one anonymous API reference sits apart from uniphore.com, on the U-Capture documentation
  portal at support-rb.uniphore.com, which documents fifteen REST API families plus a webhook/SNMP health-alert surface without
  publishing a machine-readable contract.'
url: https://raw.githubusercontent.com/api-evangelist/uniphore/refs/heads/main/apis.yml
image: https://www.uniphore.com/wp-content/uploads/2025/12/cropped-Uniphore–Bug–Gradient–Light-192x192.webp
x-type: company
x-source: harvest:secondary-market
specificationVersion: '0.23'
created: '2026-08-02'
modified: '2026-08-14'
tags:
- Company
- Artificial Intelligence
- Agents
- Conversational AI
- Customer Data Platform
- Contact Center
- Machine-Learning
- Large Language Models
- Enterprise Software
- Automation
- Customer Experience
- Knowledge-Management
tags_raw:
- Company
- Artificial Intelligence
- Agents
- Conversational AI
- Customer Data Platform
- Contact Center
- Machine Learning
- Large Language Models
- Enterprise Software
- Automation
- Customer Experience
- Knowledge Management
apis:
- name: Uniphore Business AI Cloud (BAIC) Platform API
  description: 'The Business AI Cloud platform API. The publicly documented surface is the customer-deployed BAIC distribution:
    a machine-to-machine token exchange at POST /auth/m2m-token, a retrieval-augmented question-answering endpoint at POST
    /v1/question-answer/ask, an OpenAI-compatible LLM inference proxy at /openai/v1, and a small-language-model fine-tuning
    studio at /v1, fronted by forge-api-gateway. Uniphore publishes no OpenAPI definition and no public API reference; api.uniphore.com
    is a live Kong gateway whose routes are tenant- and product-scoped. For self-hosted deployments the base URL is customer-determined.'
  humanURL: https://uniphore.github.io/baic-docs/
  baseURL: https://api.uniphore.com
  tags:
  - Artificial Intelligence
  - Agents
  - Large Language Models
  - Knowledge-Management
  tags_raw:
  - Artificial Intelligence
  - Agents
  - Large Language Models
  - Knowledge Management
  properties:
  - type: Documentation
    url: https://uniphore.github.io/baic-docs/
  - type: Authentication
    url: authentication/uniphore-authentication.yml
  - type: Conventions
    url: conventions/uniphore-conventions.yml
  - type: SourceCode
    url: https://github.com/uniphore/baic-docs
- name: Uniphore Identity (OpenID Connect)
  description: Uniphore's dedicated Auth0 identity tenant, which fronts sign-in for the Uniphore customer portal and issues
    the OAuth 2.0 / OIDC tokens used against Uniphore services. It publishes anonymous OIDC discovery and RFC 8414 authorization-server
    metadata, supports authorization code with PKCE (S256), client credentials, refresh token, device code, token exchange
    and JWT bearer grants, plus DPoP, CIBA and back-channel logout.
  humanURL: https://uniphore.us.auth0.com/.well-known/openid-configuration
  baseURL: https://uniphore.us.auth0.com
  tags:
  - Authentication
  - Authorization
  - Identity
  - OpenID Connect
  properties:
  - type: OpenIDConnect
    url: well-known/uniphore-openid-configuration.json
  - type: Authentication
    url: authentication/uniphore-authentication.yml
  - type: OAuthScopes
    url: scopes/uniphore-scopes.yml
- name: Uniphore U-Capture REST APIs
  description: 'The U-Capture compliance conversation-recording platform (Red Box heritage) publishes an anonymous, unauthenticated
    API reference on Uniphore''s own documentation portal at support-rb.uniphore.com — fifteen REST API families covering
    media retrieval and live audio, metadata/annotation/transcription/lock, call suppression, record on demand, export and
    transcription endpoints, audit, diagnostics, health-monitoring alerts, usage metrics, identity and roles, LDAP mapping,
    licensing, policy and services configuration. Every API sits behind an API Gateway that handles authentication, throttling,
    routing and versioning. The reference is feature-and-function level: each API publishes an "API Summary" naming every
    HTTP request, but paths, verbs, parameters, schemas, status codes and examples are described as being "provided within
    the APIs" — that is, in the running deployment — so no machine-readable contract is published. U-Capture is customer-deployed
    and Uniphore publishes no base URL; the entitled API set differs across the Enterprise, Connect and Capture editions.'
  humanURL: https://support-rb.uniphore.com/conversa/DevelopConversa/DevelopUCaptureV2.0/DevelopUCapture/DevelopUCapture.htm
  tags:
  - Conversation Recording
  - Compliance
  - Contact Center
  - Speech Analytics
  properties:
  - type: Documentation
    url: https://support-rb.uniphore.com/conversa/
  - type: APIReference
    url: https://support-rb.uniphore.com/conversa/DevelopConversa/DevelopUCaptureV2.0/DevelopUCapture/DevelopUCapture.htm
  - type: Webhooks
    url: asyncapi/uniphore-ucapture-webhooks.yml
  - type: DataModel
    url: data-model/uniphore-ucapture-data-model.yml
  - type: Authentication
    url: authentication/uniphore-authentication.yml
  - type: Conventions
    url: conventions/uniphore-conventions.yml
  - type: RateLimits
    url: rate-limits/uniphore-rate-limits.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Website
  url: https://www.uniphore.com/
- type: DeveloperPortal
  url: https://uniphore.github.io/baic-docs/
- type: Documentation
  url: https://uniphore.github.io/baic-docs/
- type: GettingStarted
  url: https://uniphore.github.io/baic-docs/#prerequisites
- type: Support
  url: https://www.uniphore.com/support/
- type: HelpCenter
  url: https://support.uniphore.com/en-US/uniphore-support
- type: Blog
  url: https://www.uniphore.com/blog/
- type: GitHubOrganization
  url: https://github.com/uniphore
- type: SignUp
  url: https://help.uniphore.com/
- type: TermsOfService
  url: https://www.uniphore.com/legal/msa/
- type: PrivacyPolicy
  url: https://www.uniphore.com/legal/privacy-policy/
- type: AcceptableUsePolicy
  url: https://www.uniphore.com/legal/aup/
- type: DataProcessingAgreement
  url: https://www.uniphore.com/legal/dpa/
- type: ServiceLevelAgreement
  url: https://www.uniphore.com/legal/sla/
- type: TrustCenter
  url: security/uniphore-trust-center.yml
- type: Compliance
  url: https://trust.uniphore.com/
- type: Conformance
  url: conformance/uniphore-conformance.yml
- type: Authentication
  url: authentication/uniphore-authentication.yml
- type: OAuthScopes
  url: scopes/uniphore-scopes.yml
- type: WellKnown
  url: well-known/uniphore-well-known.yml
- type: LLMsTxt
  url: llms/uniphore-llms.txt
- type: Packages
  url: packages/uniphore-packages.yml
- type: SDKs
  url: packages/uniphore-packages.yml
- type: Lifecycle
  url: lifecycle/uniphore-lifecycle.yml
- type: Deprecation
  url: https://www.uniphore.com/legal/sla/
- type: ChangeLog
  url: changelog/uniphore-changelog.yml
- type: Conventions
  url: conventions/uniphore-conventions.yml
- type: DomainSecurity
  url: security/uniphore-domain-security.yml
- type: APIReference
  url: https://support-rb.uniphore.com/conversa/DevelopConversa/DevelopUCaptureV2.0/DevelopUCapture/DevelopUCapture.htm
- type: Webhooks
  url: asyncapi/uniphore-ucapture-webhooks.yml
- type: DataModel
  url: data-model/uniphore-ucapture-data-model.yml
- type: Plans
  url: plans/uniphore-plans-pricing.yml
- type: RateLimits
  url: rate-limits/uniphore-rate-limits.yml
- type: Components
  url: components/uniphore-components.yml
- type: Partners
  url: https://www.uniphore.com/partners/
- type: Contact
  url: https://www.uniphore.com/contact/
x-enrichment:
  date: '2026-08-14'
  status: enriched
  artifacts_added: 6
  pass: local-v1

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Uniphore

Kin Score

APIs 3

Uniphore Business AI Cloud (BAIC) Platform API

Uniphore Identity (OpenID Connect)

Uniphore U-Capture REST APIs

Pricing Plans 1

Uniphore Plans Pricing