Uniphore is an enterprise AI company — "The Business AI Company" — founded in 2008 and headquartered in Palo Alto, California. Its flagship platform, the Business AI Cloud (BAIC), is a sovereign, composable and secure AI platform organised into four layers: a Data Layer for zero-copy access to enterprise data, a Knowledge Layer for retrieval and grounding, a Model Layer for serving and fine-tuning small and large language models without vendor lock-in, and an Agentic Layer for no-code, BPMN-based agent orchestration. Products span Marketing AI (CDP Agent), Sales AI, People AI and Customer Service AI (real-time guidance, self-service, conversation insights and communication recording agents). The platform ships as a managed multi-region cloud service and as a customer-deployed Kubernetes/Helm distribution of 13 microservices with a documented machine-to-machine token exchange, a /v1 question-answering API and an OpenAI-compatible LLM inference proxy. Uniphore serves 2,000+ enterprises, raised a $260M Series F from NVIDIA, AMD, Snowflake and Databricks, and has acquired Orby AI, Autonom8, ActionIQ, Infosum and Jacada. Its one anonymous API reference sits apart from uniphore.com, on the U-Capture documentation portal at support-rb.uniphore.com, which documents fifteen REST API families plus a webhook/SNMP health-alert surface without publishing a machine-readable contract.
Uniphore publishes 3 APIs on the APIs.io network. Tagged areas include Company, Artificial Intelligence, Agents, Conversational AI, and Customer Data Platform.
The Uniphore catalog on APIs.io includes 1 event-driven AsyncAPI specification.
Uniphore’s developer surface includes documentation, getting-started guide, support, engineering blog, signup flow, authentication, changelog, and 30 more developer resources.
Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for
this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero:
never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and
several others — scorable at all.
Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/uniphore: open an issue to ask a question, or submit a pull request to add artifacts.
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Interfaces this provider implements that became standards by being copied rather than ratified. Each is profiled by the API Commons, and the evidence column says how the claim was established — not that it was made.
The Business AI Cloud platform API. The publicly documented surface is the customer-deployed BAIC distribution: a machine-to-machine token exchange at POST /auth/m2m-token, a re...
Uniphore's dedicated Auth0 identity tenant, which fronts sign-in for the Uniphore customer portal and issues the OAuth 2.0 / OIDC tokens used against Uniphore services. It publi...
The U-Capture compliance conversation-recording platform (Red Box heritage) publishes an anonymous, unauthenticated API reference on Uniphore's own documentation portal at suppo...
SOC 2 Type 2, ISO/IEC 27001:2022, ISO/IEC 27017:2015, ISO/IEC 27018:2019, ISO/IEC 27701:2019, PCI DSS v4.0.1, HIPAA, GDPR, FIPS 140-2, FIPS 140-3, CASA Tier 2, NIST CSF, EU AI Act
aid: uniphore
name: Uniphore
description: 'Uniphore is an enterprise AI company — "The Business AI Company" — founded in 2008 and headquartered in Palo
Alto, California. Its flagship platform, the Business AI Cloud (BAIC), is a sovereign, composable and secure AI platform
organised into four layers: a Data Layer for zero-copy access to enterprise data, a Knowledge Layer for retrieval and grounding,
a Model Layer for serving and fine-tuning small and large language models without vendor lock-in, and an Agentic Layer for
no-code, BPMN-based agent orchestration. Products span Marketing AI (CDP Agent), Sales AI, People AI and Customer Service
AI (real-time guidance, self-service, conversation insights and communication recording agents). The platform ships as a
managed multi-region cloud service and as a customer-deployed Kubernetes/Helm distribution of 13 microservices with a documented
machine-to-machine token exchange, a /v1 question-answering API and an OpenAI-compatible LLM inference proxy. Uniphore serves
2,000+ enterprises, raised a $260M Series F from NVIDIA, AMD, Snowflake and Databricks, and has acquired Orby AI, Autonom8,
ActionIQ, Infosum and Jacada. Its one anonymous API reference sits apart from uniphore.com, on the U-Capture documentation
portal at support-rb.uniphore.com, which documents fifteen REST API families plus a webhook/SNMP health-alert surface without
publishing a machine-readable contract.'
url: https://raw.githubusercontent.com/api-evangelist/uniphore/refs/heads/main/apis.yml
deliveryModel:
model: unknown
open_source: unknown
commercial: true
callable_host: false
label: Delivery model not determined — needs a product licence on record
confidence: low
source:
- pricing
- repository-unlicensed
generated: '2026-08-28'
method: derived
accessModel:
pricing: unknown
onboarding: self-serve
trial: false
try_now: false
public: false
label: Self-serve signup
confidence: medium
source:
- authentication
- scopes
- rate-limits
- security
generated: '2026-09-02'
method: derived
image: https://www.uniphore.com/wp-content/uploads/2025/12/cropped-Uniphore–Bug–Gradient–Light-192x192.webp
x-type: company
x-source: harvest:secondary-market
specificationVersion: '0.23'
created: '2026-08-02'
modified: '2026-08-14'
tags:
- Company
- Artificial Intelligence
- Agents
- Conversational AI
- Customer Data Platform
- Contact Center
- Machine-Learning
- Large Language Models
- Enterprise Software
- Automation
- Customer Experience
- Knowledge-Management
tags_raw:
- Company
- Artificial Intelligence
- Agents
- Conversational AI
- Customer Data Platform
- Contact Center
- Machine Learning
- Large Language Models
- Enterprise Software
- Automation
- Customer Experience
- Knowledge Management
apis:
- name: Uniphore Business AI Cloud (BAIC) Platform API
description: 'The Business AI Cloud platform API. The publicly documented surface is the customer-deployed BAIC distribution:
a machine-to-machine token exchange at POST /auth/m2m-token, a retrieval-augmented question-answering endpoint at POST
/v1/question-answer/ask, an OpenAI-compatible LLM inference proxy at /openai/v1, and a small-language-model fine-tuning
studio at /v1, fronted by forge-api-gateway. Uniphore publishes no OpenAPI definition and no public API reference; api.uniphore.com
is a live Kong gateway whose routes are tenant- and product-scoped. For self-hosted deployments the base URL is customer-determined.'
humanURL: https://uniphore.github.io/baic-docs/
baseURL: https://api.uniphore.com
tags:
- Artificial Intelligence
- Agents
- Large Language Models
- Knowledge-Management
tags_raw:
- Artificial Intelligence
- Agents
- Large Language Models
- Knowledge Management
properties:
- type: Documentation
url: https://uniphore.github.io/baic-docs/
- type: Authentication
url: authentication/uniphore-authentication.yml
- type: Conventions
url: conventions/uniphore-conventions.yml
- type: SourceCode
url: https://github.com/uniphore/baic-docs
- name: Uniphore Identity (OpenID Connect)
description: Uniphore's dedicated Auth0 identity tenant, which fronts sign-in for the Uniphore customer portal and issues
the OAuth 2.0 / OIDC tokens used against Uniphore services. It publishes anonymous OIDC discovery and RFC 8414 authorization-server
metadata, supports authorization code with PKCE (S256), client credentials, refresh token, device code, token exchange
and JWT bearer grants, plus DPoP, CIBA and back-channel logout.
humanURL: https://uniphore.us.auth0.com/.well-known/openid-configuration
baseURL: https://uniphore.us.auth0.com
tags:
- Authentication
- Authorization
- Identity
- OpenID Connect
properties:
- type: OpenIDConnect
url: well-known/uniphore-openid-configuration.json
- type: Authentication
url: authentication/uniphore-authentication.yml
- type: OAuthScopes
url: scopes/uniphore-scopes.yml
- name: Uniphore U-Capture REST APIs
description: 'The U-Capture compliance conversation-recording platform (Red Box heritage) publishes an anonymous, unauthenticated
API reference on Uniphore''s own documentation portal at support-rb.uniphore.com — fifteen REST API families covering
media retrieval and live audio, metadata/annotation/transcription/lock, call suppression, record on demand, export and
transcription endpoints, audit, diagnostics, health-monitoring alerts, usage metrics, identity and roles, LDAP mapping,
licensing, policy and services configuration. Every API sits behind an API Gateway that handles authentication, throttling,
routing and versioning. The reference is feature-and-function level: each API publishes an "API Summary" naming every
HTTP request, but paths, verbs, parameters, schemas, status codes and examples are described as being "provided within
the APIs" — that is, in the running deployment — so no machine-readable contract is published. U-Capture is customer-deployed
and Uniphore publishes no base URL; the entitled API set differs across the Enterprise, Connect and Capture editions.'
humanURL: https://support-rb.uniphore.com/conversa/DevelopConversa/DevelopUCaptureV2.0/DevelopUCapture/DevelopUCapture.htm
tags:
- Conversation Recording
- Compliance
- Contact Center
- Speech Analytics
properties:
- type: Documentation
url: https://support-rb.uniphore.com/conversa/
- type: APIReference
url: https://support-rb.uniphore.com/conversa/DevelopConversa/DevelopUCaptureV2.0/DevelopUCapture/DevelopUCapture.htm
- type: Webhooks
url: asyncapi/uniphore-ucapture-webhooks.yml
- type: DataModel
url: data-model/uniphore-ucapture-data-model.yml
- type: Authentication
url: authentication/uniphore-authentication.yml
- type: Conventions
url: conventions/uniphore-conventions.yml
- type: RateLimits
url: rate-limits/uniphore-rate-limits.yml
maintainers:
- FN: Kin Lane
email: kin@apievangelist.com
- FN: APIs.json
email: info@apis.io
common:
- type: IssueTracker
url: https://github.com/uniphore/baic-docs/issues
- type: Website
url: https://www.uniphore.com/
- type: DeveloperPortal
url: https://uniphore.github.io/baic-docs/
- type: Documentation
url: https://uniphore.github.io/baic-docs/
- type: GettingStarted
url: https://uniphore.github.io/baic-docs/#prerequisites
- type: Support
url: https://www.uniphore.com/support/
- type: HelpCenter
url: https://support.uniphore.com/en-US/uniphore-support
- type: Blog
url: https://www.uniphore.com/blog/
- type: GitHubOrganization
url: https://github.com/uniphore
- type: SignUp
url: https://help.uniphore.com/
- type: TermsOfService
url: https://www.uniphore.com/legal/msa/
- type: PrivacyPolicy
url: https://www.uniphore.com/legal/privacy-policy/
- type: AcceptableUsePolicy
url: https://www.uniphore.com/legal/aup/
- type: DataProcessingAgreement
url: https://www.uniphore.com/legal/dpa/
- type: ServiceLevelAgreement
url: https://www.uniphore.com/legal/sla/
- type: TrustCenter
url: security/uniphore-trust-center.yml
- type: Compliance
url: https://trust.uniphore.com/
- type: Conformance
url: conformance/uniphore-conformance.yml
- type: Authentication
url: authentication/uniphore-authentication.yml
- type: OAuthScopes
url: scopes/uniphore-scopes.yml
- type: WellKnown
url: well-known/uniphore-well-known.yml
- type: LLMsTxt
url: llms/uniphore-llms.txt
- type: Packages
url: packages/uniphore-packages.yml
- type: SDKs
url: packages/uniphore-packages.yml
- type: Lifecycle
url: lifecycle/uniphore-lifecycle.yml
- type: Deprecation
url: https://www.uniphore.com/legal/sla/
- type: ChangeLog
url: changelog/uniphore-changelog.yml
- type: Conventions
url: conventions/uniphore-conventions.yml
- type: DomainSecurity
url: security/uniphore-domain-security.yml
- type: APIReference
url: https://support-rb.uniphore.com/conversa/DevelopConversa/DevelopUCaptureV2.0/DevelopUCapture/DevelopUCapture.htm
- type: Webhooks
url: asyncapi/uniphore-ucapture-webhooks.yml
- type: DataModel
url: data-model/uniphore-ucapture-data-model.yml
- type: Plans
url: plans/uniphore-plans-pricing.yml
- type: RateLimits
url: rate-limits/uniphore-rate-limits.yml
- type: Components
url: components/uniphore-components.yml
- type: Partners
url: https://www.uniphore.com/partners/
- type: Contact
url: https://www.uniphore.com/contact/
x-enrichment:
date: '2026-08-14'
status: enriched
artifacts_added: 6
pass: local-v1
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