Uniphore

aid: uniphore
name: Uniphore
description: 'Uniphore is an enterprise AI company — "The Business AI Company" — founded in 2008 and headquartered in Palo
  Alto, California. Its flagship platform, the Business AI Cloud (BAIC), is a sovereign, composable and secure AI platform
  organised into four layers: a Data Layer for zero-copy access to enterprise data, a Knowledge Layer for retrieval and grounding,
  a Model Layer for serving and fine-tuning small and large language models without vendor lock-in, and an Agentic Layer for
  no-code, BPMN-based agent orchestration. Products span Marketing AI (CDP Agent), Sales AI, People AI and Customer Service
  AI (real-time guidance, self-service, conversation insights and communication recording agents). The platform ships as a
  managed multi-region cloud service and as a customer-deployed Kubernetes/Helm distribution of 13 microservices with a documented
  machine-to-machine token exchange, a /v1 question-answering API and an OpenAI-compatible LLM inference proxy. Uniphore serves
  2,000+ enterprises, raised a $260M Series F from NVIDIA, AMD, Snowflake and Databricks, and has acquired Orby AI, Autonom8,
  ActionIQ, Infosum and Jacada.'
url: https://raw.githubusercontent.com/api-evangelist/uniphore/refs/heads/main/apis.yml
image: https://www.uniphore.com/wp-content/uploads/2025/12/cropped-Uniphore–Bug–Gradient–Light-192x192.webp
x-type: company
x-source: harvest:secondary-market
specificationVersion: '0.20'
created: '2026-08-02'
modified: '2026-08-02'
tags:
- Company
- Artificial Intelligence
- Agents
- Conversational AI
- Customer Data Platform
- Contact Center
- Machine Learning
- Large Language Models
- Enterprise Software
- Automation
- Customer Experience
- Knowledge Management
apis:
- name: Uniphore Business AI Cloud (BAIC) Platform API
  description: 'The Business AI Cloud platform API. The publicly documented surface is the customer-deployed BAIC distribution:
    a machine-to-machine token exchange at POST /auth/m2m-token, a retrieval-augmented question-answering endpoint at POST
    /v1/question-answer/ask, an OpenAI-compatible LLM inference proxy at /openai/v1, and a small-language-model fine-tuning
    studio at /v1, fronted by forge-api-gateway. Uniphore publishes no OpenAPI definition and no public API reference; api.uniphore.com
    is a live Kong gateway whose routes are tenant- and product-scoped. For self-hosted deployments the base URL is customer-determined.'
  humanURL: https://uniphore.github.io/baic-docs/
  baseURL: https://api.uniphore.com
  tags:
  - Artificial Intelligence
  - Agents
  - Large Language Models
  - Knowledge Management
  properties:
  - type: Documentation
    url: https://uniphore.github.io/baic-docs/
  - type: Authentication
    url: authentication/uniphore-authentication.yml
  - type: Conventions
    url: conventions/uniphore-conventions.yml
  - type: SourceCode
    url: https://github.com/uniphore/baic-docs
- name: Uniphore Identity (OpenID Connect)
  description: Uniphore's dedicated Auth0 identity tenant, which fronts sign-in for the Uniphore customer portal and issues
    the OAuth 2.0 / OIDC tokens used against Uniphore services. It publishes anonymous OIDC discovery and RFC 8414 authorization-server
    metadata, supports authorization code with PKCE (S256), client credentials, refresh token, device code, token exchange
    and JWT bearer grants, plus DPoP, CIBA and back-channel logout.
  humanURL: https://uniphore.us.auth0.com/.well-known/openid-configuration
  baseURL: https://uniphore.us.auth0.com
  tags:
  - Authentication
  - Authorization
  - Identity
  - OpenID Connect
  properties:
  - type: OpenIDConnect
    url: well-known/uniphore-openid-configuration.json
  - type: Authentication
    url: authentication/uniphore-authentication.yml
  - type: OAuthScopes
    url: scopes/uniphore-scopes.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Website
  url: https://www.uniphore.com/
- type: DeveloperPortal
  url: https://uniphore.github.io/baic-docs/
- type: Documentation
  url: https://uniphore.github.io/baic-docs/
- type: GettingStarted
  url: https://uniphore.github.io/baic-docs/#prerequisites
- type: Support
  url: https://www.uniphore.com/support/
- type: HelpCenter
  url: https://support.uniphore.com/en-US/uniphore-support
- type: Blog
  url: https://www.uniphore.com/blog/
- type: GitHubOrganization
  url: https://github.com/uniphore
- type: SignUp
  url: https://help.uniphore.com/
- type: TermsOfService
  url: https://www.uniphore.com/legal/msa/
- type: PrivacyPolicy
  url: https://www.uniphore.com/legal/privacy-policy/
- type: AcceptableUsePolicy
  url: https://www.uniphore.com/legal/aup/
- type: DataProcessingAgreement
  url: https://www.uniphore.com/legal/dpa/
- type: ServiceLevelAgreement
  url: https://www.uniphore.com/legal/sla/
- type: TrustCenter
  url: security/uniphore-trust-center.yml
- type: Compliance
  url: https://trust.uniphore.com/
- type: Conformance
  url: conformance/uniphore-conformance.yml
- type: Authentication
  url: authentication/uniphore-authentication.yml
- type: OAuthScopes
  url: scopes/uniphore-scopes.yml
- type: WellKnown
  url: well-known/uniphore-well-known.yml
- type: LLMsTxt
  url: llms/uniphore-llms.txt
- type: Packages
  url: packages/uniphore-packages.yml
- type: SDKs
  url: packages/uniphore-packages.yml
- type: Lifecycle
  url: lifecycle/uniphore-lifecycle.yml
- type: Deprecation
  url: https://www.uniphore.com/legal/sla/
- type: ChangeLog
  url: changelog/uniphore-changelog.yml
- type: Conventions
  url: conventions/uniphore-conventions.yml
- type: DomainSecurity
  url: security/uniphore-domain-security.yml
- type: Partners
  url: https://www.uniphore.com/partners/
- type: Contact
  url: https://www.uniphore.com/contact/
x-enrichment:
  date: '2026-08-02'
  status: enriched
  artifacts_added: 14
  pass: local-v1