Uniphore terms of service

Customer may: (a) access and use the Platform Services for Customer’s internal business purposes, Commercial Deployment as permitted under Section 2.4, and as otherwise expressly authorized in the applicable Order Form or Product Addendum

(d) build, configure, and deploy AI Agents and SLMs using the Platform Services.

Use the Services only for lawful purposes and in compliance with all applicable laws and regulations, including data protection, export control, anti-corruption, and intellectual property laws.

Customer will not, and will not permit any third party to: (a) sublicense, sell, resell, or distribute the Services or access thereto;

(b) reverse engineer, disassemble, or decompile the Services or any underlying models or algorithms

(c) use the Services to build a competitive product or service, or to develop, train, or improve any artificial intelligence or machine learning model or system that competes with Uniphore’s products or services

Reverse engineer, disassemble, decompile, or otherwise attempt to derive the source code, underlying models, algorithms, or trade secrets of the Services or any part thereof.

Sublicense, resell, transfer, or otherwise commercially exploit the Services or access thereto, except as expressly permitted by the Agreement.

Customer will not, and will not permit any third party to: (a) sublicense, sell, resell, or distribute the Services or access thereto;

Customer will not remove, obscure, or replace Uniphore’s name, branding, or attribution in a manner that represents the Platform Services, AI Agents, or SLMs as Customer’s own proprietary technology to End Customers

This Agreement is governed by the laws of the State of California, without regard to its conflict of laws principles.

EACH PARTY’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL NOT EXCEED THE TOTAL FEES PAID OR PAYABLE BY CUSTOMER TO UNIPHORE DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY.

Either Party may terminate this Agreement or any Order Form: (a) upon thirty (30) days’ written notice and opportunity to cure if the other Party materially breaches this Agreement and fails to cure such breach within such thirty (30) day period

Uniphore may update the Acceptable Use Policy, AI Terms Addendum, DPA, and other incorporated policies or addenda from time to time upon notice to Customer

Where Fees include usage-based components, Uniphore’s measurement is authoritative absent manifest error, and Customer is responsible for monitoring its own usage.