Uniphore privacy & data

This Notice applies to personal information we process as a controller

Contact information – We collect your contact information when you use, inquire about, or purchase our Services.

Transactional information – We collect payment and other transactional information related to our Services

Device information – We collect information about your device automatically when you use our Sites and Services. This information includes IP address, location

Usage information – We collect information about your usage and behavior on our Sites and Services.

audio recordings and transcripts of sales calls

Professional information – We collect professional information about you, including company name, job title, role, and functional team.

Personal Data provided by or on behalf of Customer in connection with Customer’s use of the Services.

Categories of data subjects: Any individual whose information is uploaded to or collected via the Services.

We use personal information about you to send you technical notices, updates, security alerts, receipts, invoices, and support and administrative messages.

We also use this information to personalize and improve our marketing activities and the Sites and Services, including to target advertisements to you on third-party websites and online services.

We use your personal information for marketing purposes according to your preferences

We use your information to investigate and prevent fraudulent transactions, unauthorized access to the Services

The purpose of the Personal Data processing under this DPA is the provision of the Services to the Customer and the performance of Uniphore’s obligations under the Agreement (including this DPA).

We store personal information we maintain about you, including if you have an account on our Services, for as long as necessary to carry out the purposes for which we originally collected it

Uniphore will retain Personal Data for no longer than thirty (30) days following expiration or termination of the applicable Order Form

we and our service providers process and store personal information on servers located in the United States and other countries.

Uniphore may transfer and process Personal Data anywhere in the world where Uniphore, its Affiliates or its Subprocessors maintain data processing operations.

by putting in place appropriate safeguards, such as standard contractual clauses

the Model Clauses apply, and: the Module 2 terms will apply

Alternative Transfer Mechanism. The parties agree that the data export solution identified in Section 10.3 will not apply if and to the extent that Uniphore adopts an alternative data export solution

Uniphore’s current Subprocessors are listed at uniphore.com/subprocessors.

Data Processing Addendum Version 20260525 This Data Processing Addendum ( “DPA” ) forms part of the Agreement

If you wish to delete your account, please email us at [email protected] with your account information but note that we may retain certain information as required by law or for our legitimate business purposes.

Right of Access: You have the right to request access and receive certain information about how we use personal information about you and who we share it with.

Right to Erasure: You have the right to request deletion of the personal information we hold about you

Right to Rectification: You have the right to request correction of personal information we hold about you where it is inaccurate or incomplete.

Right to Data Portability: You have the right to request a copy of data we hold about you in a structured, machine-readable format

Right to Object: You can object to our processing of your personal information based on our legitimate interests.

Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority regarding our processing of your personal information.

Uniphore will assist Customer by appropriate technical and organizational measures, insofar as this is possible, for the fulfilment of Customer’s obligation to respond to requests for exercising the Data Subject’s rights under Data Protection Laws.

Customer’s audit rights under this DPA and the Model Clauses are satisfied in full by Uniphore’s provision of its then-current certifications or audit results specified in Section 8.4.