Uniphore Ucapture Webhooks

generated: '2026-08-14'
method: searched
source: https://support-rb.uniphore.com/conversa/DevelopConversa/DevelopUCaptureV2.0/UCaptureHealthMonitoringAPIs/API_Overview.htm
spec_type: none
asyncapi_published: false
name: Uniphore U-Capture event + alert surface
summary: >-
  Uniphore publishes no AsyncAPI document, but the U-Capture documentation does describe a real,
  configurable outbound event surface: Health Monitoring "Alert Configurations" deliver system
  health alerts to a customer-defined WEBHOOK URL or to an SNMP v3 trap receiver. The
  configuration surface is a REST API (create / update / delete / get alert configurations, plus
  a POST that fires a test alert to every configured endpoint), and alerts can be filtered per
  configuration so different endpoints receive different alert classes. This is captured as a
  webhook catalog, not as a fabricated AsyncAPI — no event schema, payload example or channel
  definition is published anywhere on Uniphore's public surface.
webhooks:
- name: health-monitoring-alert
  direction: outbound
  transport: webhook
  delivery: HTTP POST to a customer-defined Webhook URL registered in an Alert Configuration
  producers: [U-Capture Collectors, U-Capture Core Services]
  severities: [information, warning, critical]
  filtering: >-
    Each Alert Configuration can restrict which alert types it receives; any number of
    configurations may be defined.
  payload_schema: undocumented
  example_event:
    known_status_code: 1002
    meaning: File System Size Alert — the alert the Get Storage Details request parses capacity
      out of (Media Store, Metadata Store, Event Store, Audit Store).
  test_facility: >-
    "Create & Send an Alert" (POST) creates and sends an alert to all configured endpoints; the
    docs describe it explicitly as a setup-verification facility rather than for general use.
  source: https://support-rb.uniphore.com/conversa/DevelopConversa/DevelopUCaptureV2.0/UCaptureHealthMonitoringAPIs/API_Overview.htm
- name: health-monitoring-alert-snmp
  direction: outbound
  transport: snmp
  delivery: SNMP v3 trap
  mib: ea_redbox.mib
  mib_availability: >-
    Not published for download; the docs say to request the MIB file from Uniphore Support if it
    was not supplied with the deployment.
  payload_schema: defined by the MIB (not public)
  source: https://support-rb.uniphore.com/conversa/DevelopConversa/DevelopUCaptureV2.0/UCaptureHealthMonitoringAPIs/API_Overview.htm
unsupported_endpoint_types:
- type: smtp-email
  note: Shown in the Health Monitoring APIs as an alert endpoint type but documented as NOT
    currently supported.
- type: storage
  note: Shown as an alert endpoint type but documented as NOT currently supported.
related_event_surfaces:
- name: Realtime Notifications
  evidence: >-
    "Realtime Notifications", "Realtime Streaming" and "Capture API and Subscriptions" appear as
    audit Action Categories returned by the U-Capture Audit API, which confirms these subsystems
    exist and are audited. No public topic documents their protocol, subscription model or
    payloads, so nothing further is asserted here.
  source: https://support-rb.uniphore.com/conversa/DevelopConversa/DevelopUCaptureV2.0/UCaptureAuditAPI/API_Summary.htm
- name: Export policies
  evidence: >-
    The Export APIs define data endpoints (e.g. Microsoft Azure, Salesforce, Bloomberg) and the
    Policy Configuration API schedules or triggers export of media, metadata and transcriptions
    to them. This is scheduled/triggered data egress rather than an event stream, and is
    recorded here for completeness.
  source: https://support-rb.uniphore.com/conversa/DevelopConversa/DevelopUCaptureV2.0/UCaptureRESTAPIs/API_Summary.htm
baic_platform:
  event_surface: none-published
  note: >-
    The public BAIC Installation Guide documents no webhook, event or subscription surface for
    the Business AI Cloud platform API. Outbound long-lived connections it does document are to
    third parties (LaunchDarkly streaming, Datadog, Sentry), not Uniphore-published events.
x-evidence:
- url: https://support-rb.uniphore.com/conversa/DevelopConversa/DevelopUCaptureV2.0/UCaptureHealthMonitoringAPIs/API_Overview.htm
  http_status: 200
  fetched: '2026-08-14'
- url: https://support-rb.uniphore.com/conversa/DevelopConversa/DevelopUCaptureV2.0/UCaptureHealthMonitoringAPIs/API_Summary.htm
  http_status: 200
  fetched: '2026-08-14'
- url: https://support-rb.uniphore.com/conversa/DevelopConversa/DevelopUCaptureV2.0/UCaptureAuditAPI/API_Summary.htm
  http_status: 200
  fetched: '2026-08-14'