Avoca

Avoca is "The AI Front Office for Service Businesses" — always-on AI agents that answer inbound calls, texts, and web chats 24/7 for home-services companies (HVAC, plumbing, electrical, pest control, garage door, and construction), book jobs, run multi-channel outbound re-engagement campaigns, score and coach every call, and respond to leads instantly. The company raised a $125M Series B at a $1B valuation and serves 1,000+ service businesses. Avoca publishes an Enterprise API (bearer API-key auth over https://enterprise-api.avoca.ai) that exposes read access to calls, transcripts, leads, teams, coach/QA evaluations, sessions, bookings, outbound texting, and Simple Scheduler analytics, plus HMAC-signed event webhooks and a Speed-to-Lead intake webhook — designed for enterprise partners ingesting Avoca activity into their BI warehouses and CRMs (ServiceTitan, Dialpad, Five9, 3CX).

Avoca publishes 8 API contracts indexed on the APIs.io network, including Analytics (v1) API, Calls API, Coach API, and 5 more. Tagged areas include Company, Artificial Intelligence, Voice AI, Conversational AI, and Customer Service.

The Avoca catalog on APIs.io includes 1 event-driven AsyncAPI specification.

Avoca’s developer surface includes documentation, API reference, getting-started guide, authentication, engineering blog, signup flow, changelog, and 18 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

47.2/100 developing ▬ flat Agent 26/100 agent aware Front door AI 4/6 moderate saas Full breakdown ↓
scored 2026-10-31 · rubric v0.25.0 · Show this score on your site →

1 published contract 3 Agent Skills

Company Artificial Intelligence Voice AI Conversational AI Customer Service Contact Center Home Services Field Service Management Scheduling Analytics Webhook Enterprise API

What this lets a business do 2

Business capabilities this provider's published APIs can perform, derived from its own contracts. Browse all capabilities →

Customer Service Management

BC-430

Calls

GET /api/calls GET /api/calls/{id} GET /api/calls/{id}/transcript GET /api/calls/pre-call-transfers

Sales Management

BC-410

Leads

GET /api/leads GET /api/v1/enterprise/{enterpriseId}/leads

Kin Score

Kin Score How this is scored →
scored 2026-10-31 · rubric v0.25.0

Composite quality — 47.2/100 · developing

Contract Quality 12.1 / 21

Developer Ergonomics 9.2 / 17

Access Clarity 7.2 / 17

Operational Transparency 4.4 / 11

Contract Governance 0.5 / 10

Discoverability 5.6 / 9

Regulatory Posture 4.1 / 15

Agent readiness — 26/100 · agent aware

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 8 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 6 / 6

Agent Skills 5 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Pagination 5 / 5

Distinct Operations 3 / 3

Regulatory Posture applies to this provider. Its tags matched the AI & Biometrics regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

The six quality facets above are damped to 85 points between them, because the conditional facet above carries the other 15. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 85% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

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<a href="https://apis.io/providers/avoca/"><img src="https://apis.io/badge/avoca/card.svg" alt="Avoca on APIs.io — Kin Score by API Evangelist"></a>

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Agent readiness — checks not met, largest first (exact, from this profile):

MCP Server +12 pts — deployment.mode + probe verdict on the mcp/ manifest, not the pointer; an unprobed slug falls back to authorship
Idempotency +9 pts — OpenAPI mutating operations declare an idempotency key — a header, a request-body property, or a named de-duplication token whose own description says so (verified); else common[].type matches /idempoten/i (documented)
A2A Agent Card +8 pts — a2a/-a2a.yml manifest, graded on conformance.grade against A2A 1.0.0
Rate-Limit Signaling +7 pts — OpenAPI responses document X-RateLimit-* / RateLimit headers (verified), else a rate_limits artifact or RateLimits link (documented)
Request/Response Examples +7 pts — share of operations carrying request/response examples; else an Examples / Code Samples link
Delegated User Identity +6 pts — a served discovery document listing authorization_code in grant_types_supported (served), else an oauth2 authorizationCode flow or openIdConnect declared in an OpenAPI (documented)

7 more unmet checks in the Agent Readiness table above.

Kin Score — facets with the most composite points still available (weight × headroom):

Access Clarity scores 42.1 — up to +11.6 composite points
Contract Governance scores 4.5 — up to +11.5 composite points
Contract Quality scores 57.1 — up to +10.7 composite points

Each check links to what satisfies it. Publish the artifact, or tell us where it already lives, and the score moves on the next scoring run.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from the provider profile at artifacts.apis.io/avoca/apis.yml: open an issue on github.com/api-evangelist/avoca to ask a question or point us at an artifact you publish. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Markets this provider is in provisional

The Kin Score Market layer reads a provider inside its market: its position, and how deep its integrations go. Depth is only comparable within a position. Provisional and unweighted: not part of the Kin Score or agent readiness.

Market	Position	Depth	Registered MCP server	Declares compatibility
Field Service, Home Services and Trades	builds-on	17.2 (thin)	-	-

Registered MCP server and declares compatibility are report only — not weighted. Undeclared means we found nothing we can read, so there is no number: we never infer integrations.

APIs 8

Individual APIs this provider publishes, each with its own machine-readable definition.

Avoca Analytics (v1) API

v1 funnel, UTM, service-area, and issue-type analytics

Avoca Calls API

Call records, transcripts, and pre-call transfers

Avoca Coach API

Coach (QA) call evaluations and rubrics

Avoca Leads API

Unified leads (v0) and the canonical leads feed (v1)

Avoca Outbound Texting API

Campaign text and subscription-event feeds for BI ingestion

Avoca Scheduler Analytics (v0) API

Simple Scheduler analytics — legacy flat endpoints

Avoca Sessions & Bookings API

v1 scheduling-widget sessions and completed bookings

Avoca Teams API

Teams accessible to the API key

Scroll for all 8

Open Collections 8

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

Avoca Enterprise Analytics (v1) Analytics (v1) Analytics (v1) API

OPEN COLLECTION

Avoca Enterprise Analytics (v1) Analytics (v1) Calls API

OPEN COLLECTION

Avoca Enterprise Analytics (v1) Analytics (v1) Coach API

OPEN COLLECTION

Avoca Enterprise Analytics (v1) Analytics (v1) Leads API

OPEN COLLECTION

Avoca Enterprise Analytics (v1) Analytics (v1) Outbound Texting API

OPEN COLLECTION

Avoca Enterprise Analytics (v1) Analytics (v1) Scheduler Analytics (v0) API

OPEN COLLECTION

Avoca Enterprise Analytics (v1) Analytics (v1) Sessions & Bookings API

OPEN COLLECTION

Avoca Enterprise Analytics (v1) Analytics (v1) Teams API

OPEN COLLECTION

Scroll for all 8

Agent Skills 3

Packaged agent skills for driving this provider's APIs from an AI assistant.

Export Avoca Coach QA evaluations

AGENT SKILL

Pull Avoca calls and transcripts

AGENT SKILL

Sync the Avoca leads feed

AGENT SKILL

Event Specifications 1

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Avoca Webhooks

ASYNCAPI

OpenAPI Overlays 1

Overlays applied on top of this provider's contracts. Each card says who wrote it: a document the provider publishes, or one API Evangelist derived or generated.

Avoca Enterprise Overlay

2 actions · documentation · avoca-openapi-original.json

DERIVED

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Avoca Authentication

http · 1 scheme

SECURITY

Avoca Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Avoca Agentic Access

31 operations

31 operations · 0 acting

AGENTIC

Resources

Get Started 4

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

GettingStarted

GettingStarted

SignUp

SignUp

Login

Documentation 2

Reference material describing how the API behaves

Documentation

Documentation

APIReference

APIReference

Agent Surfaces 4

MCP servers, agent skills, and machine-readable catalogs

X-MCPServerCandidate

AgenticAccess

LLMsTxt

AgentSkill

Design & Contract 3

Pagination, idempotency, versioning, errors, and events

Webhooks

Webhooks

Lifecycle

Lifecycle

Conformance

Conformance

Access & Security 3

Authentication, authorization, and security posture

Authentication

Authentication

TrustCenter

TrustCenter

DomainSecurity

DomainSecurity

Operate 3

Status, limits, changes, and where to get help

StatusPage

StatusPage

ChangeLog

ChangeLog

ChangeLog

ChangeLog

Commercial 2

Pricing, plans, and the legal terms of use

TermsOfService

TermsOfService

PrivacyPolicy

PrivacyPolicy

Company 2

The organization behind the API

Website

Website

Blog

Blog

Other 2

Properties that don't map to a standard resource type

CapabilityMap

CapabilityMap

Overlay

Overlay

Source (apis.yml)

aid: avoca
name: Avoca
description: Avoca is "The AI Front Office for Service Businesses" — always-on AI agents that answer inbound calls, texts,
  and web chats 24/7 for home-services companies (HVAC, plumbing, electrical, pest control, garage door, and construction),
  book jobs, run multi-channel outbound re-engagement campaigns, score and coach every call, and respond to leads instantly.
  The company raised a $125M Series B at a $1B valuation and serves 1,000+ service businesses. Avoca publishes an Enterprise
  API (bearer API-key auth over https://enterprise-api.avoca.ai) that exposes read access to calls, transcripts, leads, teams,
  coach/QA evaluations, sessions, bookings, outbound texting, and Simple Scheduler analytics, plus HMAC-signed event webhooks
  and a Speed-to-Lead intake webhook — designed for enterprise partners ingesting Avoca activity into their BI warehouses
  and CRMs (ServiceTitan, Dialpad, Five9, 3CX).
url: https://raw.githubusercontent.com/api-evangelist/avoca/refs/heads/main/apis.yml
x-type: company
x-source: kleiner-perkins-portfolio
x-tier: enriched
x-tier-reason: real-developer-surface
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: true
  label: Hosted service · you call their endpoint
  confidence: high
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source:
  - authentication
  - security
  generated: '2026-09-03'
  method: derived
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-07-18'
image: https://www.avoca.ai/og-default.webp
tags:
- Company
- Artificial Intelligence
- Voice AI
- Conversational AI
- Customer Service
- Contact Center
- Home Services
- Field Service Management
- Scheduling
- Analytics
- Webhook
- Enterprise API
tags_raw:
- Company
- AI
- Voice AI
- Conversational AI
- Customer Service
- Contact Center
- Home Services
- Field Service
- Scheduling
- Analytics
- Webhooks
- Enterprise API
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
apis:
- aid: avoca:avoca-analytics-v1-api
  name: Avoca Analytics (v1) API
  description: v1 funnel, UTM, service-area, and issue-type analytics
  humanURL: https://docs.avoca.ai/api-reference/introduction
  baseURL: https://enterprise-api.avoca.ai
  tags:
  - Analytics (v1)
  properties:
  - type: OpenAPI
    url: openapi/avoca-analytics-v1-api-openapi.yml
  - type: Authentication
    url: authentication/avoca-authentication.yml
  - type: Webhooks
    url: asyncapi/avoca-webhooks.yml
  - type: ErrorCatalog
    url: errors/avoca-problem-types.yml
  - type: Conventions
    url: conventions/avoca-conventions.yml
  - type: DataModel
    url: data-model/avoca-data-model.yml
- aid: avoca:avoca-calls-api
  name: Avoca Calls API
  description: Call records, transcripts, and pre-call transfers
  humanURL: https://docs.avoca.ai/api-reference/introduction
  baseURL: https://enterprise-api.avoca.ai
  tags:
  - Calls
  properties:
  - type: OpenAPI
    url: openapi/avoca-calls-api-openapi.yml
  - type: Authentication
    url: authentication/avoca-authentication.yml
  - type: Webhooks
    url: asyncapi/avoca-webhooks.yml
  - type: ErrorCatalog
    url: errors/avoca-problem-types.yml
  - type: Conventions
    url: conventions/avoca-conventions.yml
  - type: DataModel
    url: data-model/avoca-data-model.yml
- aid: avoca:avoca-coach-api
  name: Avoca Coach API
  description: Coach (QA) call evaluations and rubrics
  humanURL: https://docs.avoca.ai/api-reference/introduction
  baseURL: https://enterprise-api.avoca.ai
  tags:
  - Coach
  properties:
  - type: OpenAPI
    url: openapi/avoca-coach-api-openapi.yml
  - type: Authentication
    url: authentication/avoca-authentication.yml
  - type: Webhooks
    url: asyncapi/avoca-webhooks.yml
  - type: ErrorCatalog
    url: errors/avoca-problem-types.yml
  - type: Conventions
    url: conventions/avoca-conventions.yml
  - type: DataModel
    url: data-model/avoca-data-model.yml
- aid: avoca:avoca-leads-api
  name: Avoca Leads API
  description: Unified leads (v0) and the canonical leads feed (v1)
  humanURL: https://docs.avoca.ai/api-reference/introduction
  baseURL: https://enterprise-api.avoca.ai
  tags:
  - Leads
  properties:
  - type: OpenAPI
    url: openapi/avoca-leads-api-openapi.yml
  - type: Authentication
    url: authentication/avoca-authentication.yml
  - type: Webhooks
    url: asyncapi/avoca-webhooks.yml
  - type: ErrorCatalog
    url: errors/avoca-problem-types.yml
  - type: Conventions
    url: conventions/avoca-conventions.yml
  - type: DataModel
    url: data-model/avoca-data-model.yml
- aid: avoca:avoca-outbound-texting-api
  name: Avoca Outbound Texting API
  description: Campaign text and subscription-event feeds for BI ingestion
  humanURL: https://docs.avoca.ai/api-reference/introduction
  baseURL: https://enterprise-api.avoca.ai
  tags:
  - Outbound Texting
  properties:
  - type: OpenAPI
    url: openapi/avoca-outbound-texting-api-openapi.yml
  - type: Authentication
    url: authentication/avoca-authentication.yml
  - type: Webhooks
    url: asyncapi/avoca-webhooks.yml
  - type: ErrorCatalog
    url: errors/avoca-problem-types.yml
  - type: Conventions
    url: conventions/avoca-conventions.yml
  - type: DataModel
    url: data-model/avoca-data-model.yml
- aid: avoca:avoca-scheduler-analytics-v0-api
  name: Avoca Scheduler Analytics (v0) API
  description: Simple Scheduler analytics — legacy flat endpoints
  humanURL: https://docs.avoca.ai/api-reference/introduction
  baseURL: https://enterprise-api.avoca.ai
  tags:
  - Scheduler Analytics (v0)
  properties:
  - type: OpenAPI
    url: openapi/avoca-scheduler-analytics-v0-api-openapi.yml
  - type: Authentication
    url: authentication/avoca-authentication.yml
  - type: Webhooks
    url: asyncapi/avoca-webhooks.yml
  - type: ErrorCatalog
    url: errors/avoca-problem-types.yml
  - type: Conventions
    url: conventions/avoca-conventions.yml
  - type: DataModel
    url: data-model/avoca-data-model.yml
- aid: avoca:avoca-sessions-bookings-api
  name: Avoca Sessions & Bookings API
  description: v1 scheduling-widget sessions and completed bookings
  humanURL: https://docs.avoca.ai/api-reference/introduction
  baseURL: https://enterprise-api.avoca.ai
  tags:
  - Sessions & Bookings
  properties:
  - type: OpenAPI
    url: openapi/avoca-sessions-bookings-api-openapi.yml
  - type: Authentication
    url: authentication/avoca-authentication.yml
  - type: Webhooks
    url: asyncapi/avoca-webhooks.yml
  - type: ErrorCatalog
    url: errors/avoca-problem-types.yml
  - type: Conventions
    url: conventions/avoca-conventions.yml
  - type: DataModel
    url: data-model/avoca-data-model.yml
- aid: avoca:avoca-teams-api
  name: Avoca Teams API
  description: Teams accessible to the API key
  humanURL: https://docs.avoca.ai/api-reference/introduction
  baseURL: https://enterprise-api.avoca.ai
  tags:
  - Team
  tags_raw:
  - Teams
  properties:
  - type: OpenAPI
    url: openapi/avoca-teams-api-openapi.yml
  - type: Authentication
    url: authentication/avoca-authentication.yml
  - type: Webhooks
    url: asyncapi/avoca-webhooks.yml
  - type: ErrorCatalog
    url: errors/avoca-problem-types.yml
  - type: Conventions
    url: conventions/avoca-conventions.yml
  - type: DataModel
    url: data-model/avoca-data-model.yml
common:
- type: Website
  url: https://www.avoca.ai/
- type: CapabilityMap
  url: capabilities/avoca-capability-edges.yml
  name: Avoca Business Capability Map
- type: X-MCPServerCandidate
  url: mcp/avoca-mcp.yml
  note: 'Renamed from MCPServer 2026-09-03 (roadmap#247): the manifest self-describes as status: candidate — a tool list derived
    from the published API contracts, not an existing server. The scorer already read the manifest and reported mcp_server
    correctly; the MCPServer type was crediting the artifact-type surfaces with a server that does not exist.'
- type: Overlay
  url: overlays/avoca-enterprise-overlay.yaml
- type: AgenticAccess
  url: agentic-access/avoca-agentic-access.yml
- type: DeveloperPortal
  url: https://docs.avoca.ai
- type: Documentation
  url: https://docs.avoca.ai
- type: APIReference
  url: https://docs.avoca.ai/api-reference/introduction
- type: GettingStarted
  url: https://docs.avoca.ai/api-reference/introduction
- type: Authentication
  url: authentication/avoca-authentication.yml
- type: Blog
  url: https://www.avoca.ai/blog
- type: SignUp
  url: https://dashboard.avoca.ai/
- type: Login
  url: https://dashboard.avoca.ai/
- type: TermsOfService
  url: https://www.avoca.ai/legal/terms-and-conditions
- type: PrivacyPolicy
  url: https://www.avoca.ai/legal/privacy-policy
- type: TrustCenter
  url: https://trust.avoca.ai
- type: StatusPage
  url: https://status.avoca.ai
- type: ChangeLog
  url: https://docs.avoca.ai/changelog
- type: LLMsTxt
  url: llms/avoca-llms.txt
- type: Webhooks
  url: asyncapi/avoca-webhooks.yml
- type: Lifecycle
  url: lifecycle/avoca-lifecycle.yml
- type: Conformance
  url: conformance/avoca-conformance.yml
- type: DomainSecurity
  url: security/avoca-domain-security.yml
- type: ChangeLog
  url: changelog/avoca-changelog.yml
- type: AgentSkill
  url: skills/_index.yml

Avoca API — frequently asked questions

Does Avoca have an API?

Yes. APIs.io lists 8 APIs from Avoca, including Avoca Analytics (v1) API, Avoca Calls API and Avoca Coach API, and 5 more.

Is there an OpenAPI specification for the Avoca API?

Yes. APIs.io indexes 8 OpenAPI specifications for Avoca, each linked for download from this page.

How do I authenticate with the Avoca API?

Avoca uses bearer-token authentication (http · 1 scheme). The details are profiled on APIs.io as Avoca Authentication.

Is the Avoca API ready for AI agents?

Avoca has a Kin Score of 47.2 out of 100 (developing) and an Agent Readiness score of 25.7 (agent-aware), scored by API Evangelist on 2026-10-31.

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