Avoca

Avoca is "The AI Front Office for Service Businesses" — always-on AI agents that answer inbound calls, texts, and web chats 24/7 for home-services companies (HVAC, plumbing, electrical, pest control, garage door, and construction), book jobs, run multi-channel outbound re-engagement campaigns, score and coach every call, and respond to leads instantly. The company raised a $125M Series B at a $1B valuation and serves 1,000+ service businesses. Avoca publishes an Enterprise API (bearer API-key auth over https://enterprise-api.avoca.ai) that exposes read access to calls, transcripts, leads, teams, coach/QA evaluations, sessions, bookings, outbound texting, and Simple Scheduler analytics, plus HMAC-signed event webhooks and a Speed-to-Lead intake webhook — designed for enterprise partners ingesting Avoca activity into their BI warehouses and CRMs (ServiceTitan, Dialpad, Five9, 3CX).

Avoca publishes 8 APIs on the APIs.io network, including Analytics (v1) API, Calls API, Coach API, and 5 more. Tagged areas include Company, Artificial Intelligence, Voice AI, Conversational AI, and Customer Service.

The Avoca catalog on APIs.io includes 1 event-driven AsyncAPI specification.

Avoca’s developer surface includes documentation, API reference, getting-started guide, authentication, engineering blog, signup flow, changelog, and 17 more developer resources.

🌐 Visit website 📡 Source on GitHub

41.9/100 developing ▬ flat Agent 29/100 agent ready saas Full breakdown ↓
scored 2026-08-30 · rubric v0.17.2

AccessSelf serve

1 APIs 1 MCP Servers

Company Artificial Intelligence Voice AI Conversational AI Customer Service Contact Center Home Services Field Service Scheduling Analytics Webhook Enterprise API

What this lets a business do 2

Business capabilities this provider's published APIs can perform, derived from its own contracts. Browse all capabilities →

Customer Service Management

BC-430

Calls

GET /api/calls GET /api/calls/{id} GET /api/calls/{id}/transcript GET /api/calls/pre-call-transfers

Sales Management

BC-410

Leads

GET /api/leads GET /api/v1/enterprise/{enterpriseId}/leads

Kin Score

Kin Score How this is scored →
scored 2026-08-30 · rubric v0.17.2

Composite quality — 41.9/100 · developing

Contract Quality 15.9 / 25

Developer Ergonomics 7.0 / 20

Access Clarity 6.8 / 20

Operational Transparency 4.1 / 13

Contract Governance 0.5 / 12

Discoverability 7.6 / 10

Agent readiness — 29/100 · agent ready

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

Documented Reversibility 6 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 9 / 9

Stable Error Semantics 8 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 6 / 6

Agent Skills 5 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 4 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Surface 0 / 5

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/avoca: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

APIs 8

Individual APIs this provider publishes, each with its own machine-readable definition.

MCP Servers 1

Model Context Protocol servers that expose these APIs to AI agents.

AGENTIC

Resources

Get Started 4

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

GettingStarted

GettingStarted

SignUp

SignUp

Login

Documentation 2

Reference material describing how the API behaves

Documentation

Documentation

APIReference

APIReference

Agent Surfaces 4

MCP servers, agent skills, and machine-readable catalogs

MCPServer

AgenticAccess

LLMsTxt

AgentSkill

Design & Contract 3

Pagination, idempotency, versioning, errors, and events

Webhooks

Webhooks

Lifecycle

Lifecycle

Conformance

Conformance

Access & Security 3

Authentication, authorization, and security posture

Authentication

Authentication

TrustCenter

TrustCenter

DomainSecurity

DomainSecurity

Operate 3

Status, limits, changes, and where to get help

StatusPage

StatusPage

ChangeLog

ChangeLog

ChangeLog

ChangeLog

Commercial 2

Pricing, plans, and the legal terms of use

TermsOfService

TermsOfService

PrivacyPolicy

PrivacyPolicy

Company 1

The organization behind the API

Blog

Blog

Other 2

Properties that don't map to a standard resource type

CapabilityMap

CapabilityMap

Overlay

Overlay

Source (apis.yml)

aid: avoca
name: Avoca
description: Avoca is "The AI Front Office for Service Businesses" — always-on AI agents that answer inbound calls, texts,
  and web chats 24/7 for home-services companies (HVAC, plumbing, electrical, pest control, garage door, and construction),
  book jobs, run multi-channel outbound re-engagement campaigns, score and coach every call, and respond to leads instantly.
  The company raised a $125M Series B at a $1B valuation and serves 1,000+ service businesses. Avoca publishes an Enterprise
  API (bearer API-key auth over https://enterprise-api.avoca.ai) that exposes read access to calls, transcripts, leads, teams,
  coach/QA evaluations, sessions, bookings, outbound texting, and Simple Scheduler analytics, plus HMAC-signed event webhooks
  and a Speed-to-Lead intake webhook — designed for enterprise partners ingesting Avoca activity into their BI warehouses
  and CRMs (ServiceTitan, Dialpad, Five9, 3CX).
url: https://raw.githubusercontent.com/api-evangelist/avoca/refs/heads/main/apis.yml
x-type: company
x-source: kleiner-perkins-portfolio
x-tier: enriched
x-tier-reason: real-developer-surface
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: true
  label: Hosted service · you call their endpoint
  confidence: high
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: self-serve
  trial: false
  try_now: false
  public: false
  label: Self-serve signup
  confidence: medium
  source:
  - authentication
  generated: '2026-07-22'
  method: derived
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-07-18'
image: https://www.avoca.ai/og-default.webp
tags:
- Company
- Artificial Intelligence
- Voice AI
- Conversational AI
- Customer Service
- Contact Center
- Home Services
- Field Service
- Scheduling
- Analytics
- Webhook
- Enterprise API
tags_raw:
- Company
- AI
- Voice AI
- Conversational AI
- Customer Service
- Contact Center
- Home Services
- Field Service
- Scheduling
- Analytics
- Webhooks
- Enterprise API
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
apis:
- aid: avoca:avoca-analytics-v1-api
  name: Avoca Analytics (v1) API
  description: v1 funnel, UTM, service-area, and issue-type analytics
  humanURL: https://docs.avoca.ai/api-reference/introduction
  baseURL: https://enterprise-api.avoca.ai
  tags:
  - Analytics (v1)
  properties:
  - type: OpenAPI
    url: openapi/avoca-analytics-v1-api-openapi.yml
  - type: Authentication
    url: authentication/avoca-authentication.yml
  - type: Webhooks
    url: asyncapi/avoca-webhooks.yml
  - type: ErrorCatalog
    url: errors/avoca-problem-types.yml
  - type: Conventions
    url: conventions/avoca-conventions.yml
  - type: DataModel
    url: data-model/avoca-data-model.yml
- aid: avoca:avoca-calls-api
  name: Avoca Calls API
  description: Call records, transcripts, and pre-call transfers
  humanURL: https://docs.avoca.ai/api-reference/introduction
  baseURL: https://enterprise-api.avoca.ai
  tags:
  - Calls
  properties:
  - type: OpenAPI
    url: openapi/avoca-calls-api-openapi.yml
  - type: Authentication
    url: authentication/avoca-authentication.yml
  - type: Webhooks
    url: asyncapi/avoca-webhooks.yml
  - type: ErrorCatalog
    url: errors/avoca-problem-types.yml
  - type: Conventions
    url: conventions/avoca-conventions.yml
  - type: DataModel
    url: data-model/avoca-data-model.yml
- aid: avoca:avoca-coach-api
  name: Avoca Coach API
  description: Coach (QA) call evaluations and rubrics
  humanURL: https://docs.avoca.ai/api-reference/introduction
  baseURL: https://enterprise-api.avoca.ai
  tags:
  - Coach
  properties:
  - type: OpenAPI
    url: openapi/avoca-coach-api-openapi.yml
  - type: Authentication
    url: authentication/avoca-authentication.yml
  - type: Webhooks
    url: asyncapi/avoca-webhooks.yml
  - type: ErrorCatalog
    url: errors/avoca-problem-types.yml
  - type: Conventions
    url: conventions/avoca-conventions.yml
  - type: DataModel
    url: data-model/avoca-data-model.yml
- aid: avoca:avoca-leads-api
  name: Avoca Leads API
  description: Unified leads (v0) and the canonical leads feed (v1)
  humanURL: https://docs.avoca.ai/api-reference/introduction
  baseURL: https://enterprise-api.avoca.ai
  tags:
  - Leads
  properties:
  - type: OpenAPI
    url: openapi/avoca-leads-api-openapi.yml
  - type: Authentication
    url: authentication/avoca-authentication.yml
  - type: Webhooks
    url: asyncapi/avoca-webhooks.yml
  - type: ErrorCatalog
    url: errors/avoca-problem-types.yml
  - type: Conventions
    url: conventions/avoca-conventions.yml
  - type: DataModel
    url: data-model/avoca-data-model.yml
- aid: avoca:avoca-outbound-texting-api
  name: Avoca Outbound Texting API
  description: Campaign text and subscription-event feeds for BI ingestion
  humanURL: https://docs.avoca.ai/api-reference/introduction
  baseURL: https://enterprise-api.avoca.ai
  tags:
  - Outbound Texting
  properties:
  - type: OpenAPI
    url: openapi/avoca-outbound-texting-api-openapi.yml
  - type: Authentication
    url: authentication/avoca-authentication.yml
  - type: Webhooks
    url: asyncapi/avoca-webhooks.yml
  - type: ErrorCatalog
    url: errors/avoca-problem-types.yml
  - type: Conventions
    url: conventions/avoca-conventions.yml
  - type: DataModel
    url: data-model/avoca-data-model.yml
- aid: avoca:avoca-scheduler-analytics-v0-api
  name: Avoca Scheduler Analytics (v0) API
  description: Simple Scheduler analytics — legacy flat endpoints
  humanURL: https://docs.avoca.ai/api-reference/introduction
  baseURL: https://enterprise-api.avoca.ai
  tags:
  - Scheduler Analytics (v0)
  properties:
  - type: OpenAPI
    url: openapi/avoca-scheduler-analytics-v0-api-openapi.yml
  - type: Authentication
    url: authentication/avoca-authentication.yml
  - type: Webhooks
    url: asyncapi/avoca-webhooks.yml
  - type: ErrorCatalog
    url: errors/avoca-problem-types.yml
  - type: Conventions
    url: conventions/avoca-conventions.yml
  - type: DataModel
    url: data-model/avoca-data-model.yml
- aid: avoca:avoca-sessions-bookings-api
  name: Avoca Sessions & Bookings API
  description: v1 scheduling-widget sessions and completed bookings
  humanURL: https://docs.avoca.ai/api-reference/introduction
  baseURL: https://enterprise-api.avoca.ai
  tags:
  - Sessions & Bookings
  properties:
  - type: OpenAPI
    url: openapi/avoca-sessions-bookings-api-openapi.yml
  - type: Authentication
    url: authentication/avoca-authentication.yml
  - type: Webhooks
    url: asyncapi/avoca-webhooks.yml
  - type: ErrorCatalog
    url: errors/avoca-problem-types.yml
  - type: Conventions
    url: conventions/avoca-conventions.yml
  - type: DataModel
    url: data-model/avoca-data-model.yml
- aid: avoca:avoca-teams-api
  name: Avoca Teams API
  description: Teams accessible to the API key
  humanURL: https://docs.avoca.ai/api-reference/introduction
  baseURL: https://enterprise-api.avoca.ai
  tags:
  - Team
  tags_raw:
  - Teams
  properties:
  - type: OpenAPI
    url: openapi/avoca-teams-api-openapi.yml
  - type: Authentication
    url: authentication/avoca-authentication.yml
  - type: Webhooks
    url: asyncapi/avoca-webhooks.yml
  - type: ErrorCatalog
    url: errors/avoca-problem-types.yml
  - type: Conventions
    url: conventions/avoca-conventions.yml
  - type: DataModel
    url: data-model/avoca-data-model.yml
common:
- type: CapabilityMap
  url: capabilities/avoca-capability-edges.yml
  name: Avoca Business Capability Map
- type: MCPServer
  url: mcp/avoca-mcp.yml
- type: Overlay
  url: overlays/avoca-enterprise-overlay.yaml
- type: AgenticAccess
  url: agentic-access/avoca-agentic-access.yml
- type: DeveloperPortal
  url: https://docs.avoca.ai
- type: Documentation
  url: https://docs.avoca.ai
- type: APIReference
  url: https://docs.avoca.ai/api-reference/introduction
- type: GettingStarted
  url: https://docs.avoca.ai/api-reference/introduction
- type: Authentication
  url: authentication/avoca-authentication.yml
- type: Blog
  url: https://www.avoca.ai/blog
- type: SignUp
  url: https://dashboard.avoca.ai/
- type: Login
  url: https://dashboard.avoca.ai/
- type: TermsOfService
  url: https://www.avoca.ai/legal/terms-and-conditions
- type: PrivacyPolicy
  url: https://www.avoca.ai/legal/privacy-policy
- type: TrustCenter
  url: https://trust.avoca.ai
- type: StatusPage
  url: https://status.avoca.ai
- type: ChangeLog
  url: https://docs.avoca.ai/changelog
- type: LLMsTxt
  url: llms/avoca-llms.txt
- type: Webhooks
  url: asyncapi/avoca-webhooks.yml
- type: Lifecycle
  url: lifecycle/avoca-lifecycle.yml
- type: Conformance
  url: conformance/avoca-conformance.yml
- type: DomainSecurity
  url: security/avoca-domain-security.yml
- type: ChangeLog
  url: changelog/avoca-changelog.yml
- type: AgentSkill
  url: skills/_index.yml

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