Avoca Outbound Texting API

openapi: 3.1.0
info:
  title: Avoca Enterprise Analytics (v1) Analytics (v1) Outbound Texting API
  description: 'Read-only programmatic access to Avoca data: calls, transcripts, leads, coach evaluations, Simple Scheduler sessions and analytics, and outbound texting activity.'
  version: 1.3.0
servers:
- url: https://enterprise-api.avoca.ai
security:
- bearerAuth: []
tags:
- name: Outbound Texting
  description: Campaign text and subscription-event feeds for BI ingestion
paths:
  /api/v1/teams/{teamId}/outbound/campaign-texts:
    get:
      tags:
      - Outbound Texting
      summary: List campaign texts
      description: One row per initial outbound campaign text message, including the customer's first reply. Designed for partners ingesting Avoca outbound activity into a BI warehouse. Always scoped to the team in the URL path. Requires the `read:outbound` permission.
      operationId: listCampaignTexts
      parameters:
      - $ref: '#/components/parameters/teamIdPath'
      - name: campaign_name
        in: query
        required: true
        description: Campaign to return texts for
        schema:
          type: string
      - $ref: '#/components/parameters/startDate'
      - $ref: '#/components/parameters/endDate'
      - $ref: '#/components/parameters/cursor'
      - $ref: '#/components/parameters/limit500default50'
      responses:
        '200':
          description: Paginated campaign texts
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    type: array
                    items:
                      $ref: '#/components/schemas/CampaignText'
                  pagination:
                    $ref: '#/components/schemas/CursorPagination'
                  meta:
                    type: object
                    properties:
                      team_id:
                        type: integer
                      campaign_name:
                        type: string
        '403':
          $ref: '#/components/responses/Forbidden'
  /api/v1/teams/{teamId}/outbound/events:
    get:
      tags:
      - Outbound Texting
      summary: List outbound customer events
      description: 'Customer events over time (multiple rows per customer): outbound messages and subscription (opt-in/opt-out) changes. Subscription events reflect each phone''s *current* state, timestamped by its last change — at most one subscription event per phone. Requires the `read:outbound` permission.'
      operationId: listOutboundEvents
      parameters:
      - $ref: '#/components/parameters/teamIdPath'
      - name: action
        in: query
        description: Filter to one action
        schema:
          type: string
          enum:
          - outbound_message
          - customer_subscribed
          - customer_unsubscribed
      - $ref: '#/components/parameters/startDate'
      - $ref: '#/components/parameters/endDate'
      - $ref: '#/components/parameters/cursor'
      - $ref: '#/components/parameters/limit500default50'
      responses:
        '200':
          description: Paginated outbound events
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    type: array
                    items:
                      $ref: '#/components/schemas/OutboundEvent'
                  pagination:
                    $ref: '#/components/schemas/CursorPagination'
                  meta:
                    $ref: '#/components/schemas/TeamMeta'
        '403':
          $ref: '#/components/responses/Forbidden'
components:
  schemas:
    CampaignText:
      type: object
      properties:
        action:
          type: string
          description: Constant `outbound_message` — this feed is outbound-only
        customer_id:
          type:
          - string
          - 'null'
          description: Conversation's resolved CRM customer ID
        campaign_name:
          type: string
        customer_response:
          type: string
          description: Body of the customer's first inbound reply, else `no response`
        created_date:
          type: string
          format: date-time
        phone_number:
          type: string
    TeamMeta:
      type: object
      properties:
        team_id:
          type: integer
    OutboundEvent:
      type: object
      properties:
        action:
          type: string
          enum:
          - outbound_message
          - customer_subscribed
          - customer_unsubscribed
        customer_id:
          type:
          - string
          - 'null'
        created_at:
          type: string
          format: date-time
        customer_phone_number:
          type: string
    Error:
      type: object
      properties:
        error:
          type: string
          description: Error type
        message:
          type: string
          description: Human-readable description (newer endpoints)
      required:
      - error
    CursorPagination:
      type: object
      properties:
        cursor:
          type:
          - string
          - 'null'
          description: Pass back as the `cursor` query parameter to fetch the next page; `null` on the last page
        has_more:
          type: boolean
        limit:
          type: integer
  parameters:
    startDate:
      name: start_date
      in: query
      description: Only rows on/after this ISO 8601 timestamp
      schema:
        type: string
        format: date-time
    endDate:
      name: end_date
      in: query
      description: Only rows before this ISO 8601 timestamp
      schema:
        type: string
        format: date-time
    teamIdPath:
      name: teamId
      in: path
      required: true
      description: The team ID
      schema:
        type: integer
    cursor:
      name: cursor
      in: query
      description: Opaque pagination cursor from the previous response's `pagination.cursor`
      schema:
        type: string
    limit500default50:
      name: limit
      in: query
      description: Results per page (default 50, max 500)
      schema:
        type: integer
        default: 50
        maximum: 500
  responses:
    Forbidden:
      description: API key lacks the required permission or team access
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      description: API key in the format `avoca_<64 hex characters>`