Avoca
Avoca Calls API

Call records, transcripts, and pre-call transfers
Documentation GitHub OpenAPI
OpenAPI Specification

openapi: 3.1.0
info:
  title: Avoca Enterprise Analytics (v1) Analytics (v1) Calls API
  description: 'Read-only programmatic access to Avoca data: calls, transcripts, leads, coach evaluations, Simple Scheduler sessions and analytics, and outbound texting activity.'
  version: 1.3.0
servers:
- url: https://enterprise-api.avoca.ai
security:
- bearerAuth: []
tags:
- name: Calls
  description: Call records, transcripts, and pre-call transfers
paths:
  /api/calls:
    get:
      tags:
      - Calls
      summary: List calls
      description: List calls for the authenticated team. The exact columns returned are governed by the team's configured column allowlist. Requires the `read:calls` permission.
      operationId: listCalls
      parameters:
      - $ref: '#/components/parameters/xTeamId'
      - $ref: '#/components/parameters/limit1000'
      - $ref: '#/components/parameters/offset'
      - $ref: '#/components/parameters/startDate7d'
      - $ref: '#/components/parameters/endDateNow'
      responses:
        '200':
          description: Paginated list of calls
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    type: array
                    items:
                      $ref: '#/components/schemas/Call'
                  pagination:
                    $ref: '#/components/schemas/OffsetPagination'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '403':
          $ref: '#/components/responses/Forbidden'
  /api/calls/{id}:
    get:
      tags:
      - Calls
      summary: Get a call
      description: Get a specific call by ID. Requires the `read:calls` permission.
      operationId: getCall
      parameters:
      - name: id
        in: path
        required: true
        description: The call ID (UUID)
        schema:
          type: string
          format: uuid
      - $ref: '#/components/parameters/xTeamId'
      responses:
        '200':
          description: The call
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    $ref: '#/components/schemas/Call'
        '404':
          $ref: '#/components/responses/NotFound'
  /api/calls/{id}/transcript:
    get:
      tags:
      - Calls
      summary: Get a call transcript
      description: Get the transcript for a specific call. Requires the `read:transcripts` permission.
      operationId: getCallTranscript
      parameters:
      - name: id
        in: path
        required: true
        description: The call ID (UUID)
        schema:
          type: string
          format: uuid
      - $ref: '#/components/parameters/xTeamId'
      responses:
        '200':
          description: The transcript as ordered role/content turns
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    type: object
                    properties:
                      call_id:
                        type: string
                        format: uuid
                      transcript:
                        type: array
                        items:
                          type: object
                          properties:
                            role:
                              type: string
                              enum:
                              - assistant
                              - user
                            content:
                              type: string
        '404':
          $ref: '#/components/responses/NotFound'
  /api/calls/latest-by-phone:
    get:
      tags:
      - Calls
      summary: Get latest call by phone number
      description: Get the most recent call for a phone number. Requires the `read:calls` permission.
      operationId: getLatestCallByPhone
      parameters:
      - name: phone
        in: query
        required: true
        description: Phone number to search
        schema:
          type: string
      - $ref: '#/components/parameters/xTeamId'
      responses:
        '200':
          description: The most recent matching call
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    $ref: '#/components/schemas/Call'
        '404':
          $ref: '#/components/responses/NotFound'
  /api/calls/pre-call-transfers:
    get:
      tags:
      - Calls
      summary: List pre-call transfers
      description: 'List inbound calls that were forwarded to a configured destination *before* the AI agent picked up, based on the team''s pre-call transfer rules. These calls have `duration_seconds: 0` because the AI never engaged. Returns a fixed shape and does not honor the team''s column allowlist. Requires the `read:calls` permission.'
      operationId: listPreCallTransfers
      parameters:
      - $ref: '#/components/parameters/xTeamId'
      - $ref: '#/components/parameters/limit1000'
      - $ref: '#/components/parameters/offset'
      - $ref: '#/components/parameters/startDate7d'
      - $ref: '#/components/parameters/endDateNow'
      - name: rule_types
        in: query
        description: 'Comma-separated rule types to filter by. One or more of: `REJECTED_AGENT_PREVIOUSLY`, `RECENT_CALLER`, `UPCOMING_APPOINTMENTS`, `RECENT_APPOINTMENTS`, `CUSTOMER_TYPE_RESIDENTIAL`, `CUSTOMER_TYPE_COMMERCIAL`, `CALLER_PHONE_MATCH`, `CALL_REASON_MATCH`, `CUSTOMER_TAG_MATCH`.'
        schema:
          type: string
      responses:
        '200':
          description: Paginated list of pre-call transfers
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    type: array
                    items:
                      $ref: '#/components/schemas/PreCallTransfer'
                  pagination:
                    $ref: '#/components/schemas/OffsetPagination'
        '401':
          $ref: '#/components/responses/Unauthorized'
components:
  schemas:
    PreCallTransfer:
      type: object
      properties:
        call_id:
          type: string
        created_at:
          type: string
          format: date-time
        first_name:
          type:
          - string
          - 'null'
        last_name:
          type:
          - string
          - 'null'
        phone_number:
          type:
          - string
          - 'null'
        duration_seconds:
          type: integer
          description: Always 0 — the AI never engaged
          examples:
          - 0
        transferred_to:
          type: string
          examples:
          - '+11239876543'
        rule_id:
          type: integer
        rule_type:
          type: string
          examples:
          - RECENT_CALLER
        recording_url:
          type:
          - string
          - 'null'
    OffsetPagination:
      type: object
      properties:
        limit:
          type: integer
        offset:
          type: integer
        has_more:
          type: boolean
    Call:
      type: object
      description: A call record. The exact columns returned on list endpoints are governed by the team's configured column allowlist; the fields below are the standard set.
      properties:
        call_id:
          type: string
          format: uuid
        created_at:
          type: string
          format: date-time
        duration_seconds:
          type: integer
          examples:
          - 245
        call_reason:
          type:
          - string
          - 'null'
          examples:
          - Service request
        call_outcome:
          type:
          - string
          - 'null'
          examples:
          - Appointment booked
        is_booked:
          type: boolean
        is_bookable:
          type: boolean
        booking_result:
          type: string
          enum:
          - Booked
          - Unbooked
          - Excused
          description: 'Computed from `is_booked` and `is_bookable`: Booked = call resulted in a booking; Unbooked = bookable but not booked; Excused = not a bookable opportunity'
        is_transferred:
          type: boolean
        first_name:
          type:
          - string
          - 'null'
        last_name:
          type:
          - string
          - 'null'
        phone_number:
          type:
          - string
          - 'null'
          examples:
          - '+11234567890'
    Error:
      type: object
      properties:
        error:
          type: string
          description: Error type
        message:
          type: string
          description: Human-readable description (newer endpoints)
      required:
      - error
  parameters:
    xTeamId:
      name: x-team-id
      in: header
      description: Target team ID. Required for multi-team (`enterprise_all_teams` / `portfolio_all_teams`) keys on v0 endpoints; single-team keys are locked to their team and omit it.
      schema:
        type: integer
    offset:
      name: offset
      in: query
      description: Pagination offset (default 0)
      schema:
        type: integer
        default: 0
    limit1000:
      name: limit
      in: query
      description: Results per page (default 100, max 1000)
      schema:
        type: integer
        default: 100
        maximum: 1000
    endDateNow:
      name: end_date
      in: query
      description: End of date range (ISO 8601; default now)
      schema:
        type: string
        format: date-time
    startDate7d:
      name: start_date
      in: query
      description: Start of date range (ISO 8601; default 7 days ago)
      schema:
        type: string
        format: date-time
  responses:
    Forbidden:
      description: API key lacks the required permission or team access
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
    NotFound:
      description: Resource not found
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
    Unauthorized:
      description: Missing or invalid API key
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      description: API key in the format `avoca_<64 hex characters>`
Avoca Calls API

Documentation

Specifications

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OpenAPI Specification
