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OpenAPI Specification
openapi: 3.2.0
info:
title: Avoca Enterprise Coach API
description: 'Read-only programmatic access to Avoca data: calls, transcripts, leads, coach evaluations, Simple Scheduler sessions and analytics, and outbound texting activity.'
version: 1.3.0
servers:
- url: https://enterprise-api.avoca.ai
security:
- bearerAuth: []
tags:
- name: Coach
description: Coach (QA) call evaluations and rubrics
paths:
/api/coach:
get:
tags:
- Coach
summary: List coach call evaluations
description: List evaluated coach (QA) calls for the team, newest first. Each row includes the score, awarded/max points, per-item evaluation answers, and the `rubric_id` for joining to `GET /api/coach/rubrics`. Requires the `read:coach` permission.
operationId: listCoachCalls
parameters:
- $ref: '#/components/parameters/xTeamId'
- $ref: '#/components/parameters/limit1000'
- $ref: '#/components/parameters/offset'
- $ref: '#/components/parameters/startDate7d'
- $ref: '#/components/parameters/endDateNow'
- $ref: '#/components/parameters/timezone'
responses:
'200':
description: Paginated list of coach calls
content:
application/json:
schema:
type: object
properties:
data:
type: array
items:
$ref: '#/components/schemas/CoachCall'
pagination:
$ref: '#/components/schemas/OffsetPagination'
'401':
$ref: '#/components/responses/Unauthorized'
/api/coach/{id}:
get:
tags:
- Coach
summary: Get a coach call evaluation
description: Get a single evaluated coach call by its numeric ID. Requires the `read:coach` permission.
operationId: getCoachCall
parameters:
- name: id
in: path
required: true
description: Coach call ID (number)
schema:
type: integer
- $ref: '#/components/parameters/xTeamId'
responses:
'200':
description: The coach call
content:
application/json:
schema:
type: object
properties:
data:
$ref: '#/components/schemas/CoachCall'
'404':
$ref: '#/components/responses/NotFound'
/api/coach/rubrics:
get:
tags:
- Coach
summary: List coach rubrics
description: 'Reference endpoint: lists the team''s enabled rubrics. Items provide the key → name mapping for the `evaluation_answers` keys returned on coach calls. Requires the `read:coach` permission.'
operationId: listCoachRubrics
parameters:
- $ref: '#/components/parameters/xTeamId'
responses:
'200':
description: Enabled rubrics with item key/name pairs
content:
application/json:
schema:
type: object
properties:
data:
type: array
items:
type: object
properties:
id:
type: integer
title:
type: string
items:
type: array
items:
type: object
properties:
key:
type: string
name:
type: string
'401':
$ref: '#/components/responses/Unauthorized'
components:
responses:
Unauthorized:
description: Missing or invalid API key
content:
application/json:
schema:
$ref: '#/components/schemas/Error'
NotFound:
description: Resource not found
content:
application/json:
schema:
$ref: '#/components/schemas/Error'
schemas:
CoachCall:
type: object
description: An evaluated coach (QA) call. `evaluation_answers` maps rubric item keys to "Yes" / "No" / "N/A" — join to `GET /api/coach/rubrics` via `rubric_id` for item names.
properties:
call_id:
type: integer
team_id:
type: integer
rubric_id:
type:
- integer
- 'null'
call_date:
type: string
format: date-time
call_time_local:
type:
- string
- 'null'
examples:
- '14:32:05'
duration_seconds:
type:
- integer
- 'null'
score:
type:
- number
- 'null'
awarded_points:
type:
- number
- 'null'
max_available_points:
type:
- number
- 'null'
five9_call_id:
type:
- string
- 'null'
agent_name:
type:
- string
- 'null'
agent_id:
type:
- string
- 'null'
customer_name:
type:
- string
- 'null'
customer_phone:
type:
- string
- 'null'
call_type:
type:
- string
- 'null'
call_reason:
type:
- string
- 'null'
direction:
type:
- string
- 'null'
examples:
- Inbound
evaluation_answers:
type: object
additionalProperties:
type: string
description: Rubric item key → "Yes" | "No" | "N/A"
Error:
type: object
properties:
error:
type: string
description: Error type
message:
type: string
description: Human-readable description (newer endpoints)
required:
- error
OffsetPagination:
type: object
properties:
limit:
type: integer
offset:
type: integer
has_more:
type: boolean
parameters:
offset:
name: offset
in: query
description: Pagination offset (default 0)
schema:
type: integer
default: 0
timezone:
name: timezone
in: query
description: IANA timezone for date calculations (default America/New_York)
schema:
type: string
default: America/New_York
limit1000:
name: limit
in: query
description: Results per page (default 100, max 1000)
schema:
type: integer
default: 100
maximum: 1000
endDateNow:
name: end_date
in: query
description: End of date range (ISO 8601; default now)
schema:
type: string
format: date-time
startDate7d:
name: start_date
in: query
description: Start of date range (ISO 8601; default 7 days ago)
schema:
type: string
format: date-time
xTeamId:
name: x-team-id
in: header
description: Target team ID. Required for multi-team (`enterprise_all_teams` / `portfolio_all_teams`) keys on v0 endpoints; single-team keys are locked to their team and omit it.
schema:
type: integer
securitySchemes:
bearerAuth:
type: http
scheme: bearer
description: API key in the format `avoca_<64 hex characters>`