Avoca Sessions & Bookings API

openapi: 3.1.0
info:
  title: Avoca Enterprise Analytics (v1) Analytics (v1) Sessions & Bookings API
  description: 'Read-only programmatic access to Avoca data: calls, transcripts, leads, coach evaluations, Simple Scheduler sessions and analytics, and outbound texting activity.'
  version: 1.3.0
servers:
- url: https://enterprise-api.avoca.ai
security:
- bearerAuth: []
tags:
- name: Sessions & Bookings
  description: v1 scheduling-widget sessions and completed bookings
paths:
  /api/v1/teams/{teamId}/schedulers:
    get:
      tags:
      - Sessions & Bookings
      summary: List schedulers
      description: List scheduler configs for a team. Requires the `read:scheduler_analytics` permission.
      operationId: listSchedulers
      parameters:
      - $ref: '#/components/parameters/teamIdPath'
      responses:
        '200':
          description: Scheduler configs
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    type: array
                    items:
                      type: object
                      properties:
                        scheduler_id:
                          type: integer
                        name:
                          type: string
                        created_at:
                          type: string
                          format: date-time
                        updated_at:
                          type: string
                          format: date-time
                  meta:
                    $ref: '#/components/schemas/TeamMeta'
        '403':
          $ref: '#/components/responses/Forbidden'
  /api/v1/teams/{teamId}/sessions:
    get:
      tags:
      - Sessions & Bookings
      summary: List sessions
      description: List scheduling-widget sessions for a team — a customer's journey from starting a booking to completing it or dropping off. Requires the `read:scheduler_analytics` permission.
      operationId: listTeamSessions
      parameters:
      - $ref: '#/components/parameters/teamIdPath'
      - name: status
        in: query
        description: Filter by session status
        schema:
          type: string
          enum:
          - booked
          - dropped_off
          - pending
      - name: scheduler_id
        in: query
        description: Filter to a specific scheduler
        schema:
          type: integer
      - $ref: '#/components/parameters/startDate'
      - $ref: '#/components/parameters/endDate'
      - $ref: '#/components/parameters/cursor'
      - $ref: '#/components/parameters/limit500default50'
      responses:
        '200':
          description: Paginated sessions
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    type: array
                    items:
                      $ref: '#/components/schemas/Session'
                  pagination:
                    $ref: '#/components/schemas/CursorPagination'
                  meta:
                    $ref: '#/components/schemas/TeamMeta'
        '403':
          $ref: '#/components/responses/Forbidden'
  /api/v1/teams/{teamId}/sessions/{sessionId}:
    get:
      tags:
      - Sessions & Bookings
      summary: Get a session
      description: Get a single session by ID. Requires the `read:scheduler_analytics` permission.
      operationId: getTeamSession
      parameters:
      - $ref: '#/components/parameters/teamIdPath'
      - name: sessionId
        in: path
        required: true
        description: The session ID
        schema:
          type: string
      responses:
        '200':
          description: The session
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    $ref: '#/components/schemas/Session'
                  meta:
                    $ref: '#/components/schemas/TeamMeta'
        '404':
          $ref: '#/components/responses/NotFound'
  /api/v1/teams/{teamId}/bookings:
    get:
      tags:
      - Sessions & Bookings
      summary: List bookings
      description: List bookings for a team — sessions with status `booked`. Same query parameters as sessions, minus `status`. Requires the `read:scheduler_analytics` permission.
      operationId: listTeamBookings
      parameters:
      - $ref: '#/components/parameters/teamIdPath'
      - name: scheduler_id
        in: query
        description: Filter to a specific scheduler
        schema:
          type: integer
      - $ref: '#/components/parameters/startDate'
      - $ref: '#/components/parameters/endDate'
      - $ref: '#/components/parameters/cursor'
      - $ref: '#/components/parameters/limit500default50'
      responses:
        '200':
          description: Paginated bookings
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    type: array
                    items:
                      $ref: '#/components/schemas/Session'
                  pagination:
                    $ref: '#/components/schemas/CursorPagination'
                  meta:
                    $ref: '#/components/schemas/TeamMeta'
        '403':
          $ref: '#/components/responses/Forbidden'
  /api/v1/teams/{teamId}/bookings/{bookingId}:
    get:
      tags:
      - Sessions & Bookings
      summary: Get a booking
      description: Get a single booking by session ID. Returns 404 if the session exists but is not booked. Requires the `read:scheduler_analytics` permission.
      operationId: getTeamBooking
      parameters:
      - $ref: '#/components/parameters/teamIdPath'
      - name: bookingId
        in: path
        required: true
        description: The session ID of the booking
        schema:
          type: string
      responses:
        '200':
          description: The booking
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    $ref: '#/components/schemas/Session'
                  meta:
                    $ref: '#/components/schemas/TeamMeta'
        '404':
          $ref: '#/components/responses/NotFound'
  /api/v1/sessions:
    get:
      tags:
      - Sessions & Bookings
      summary: List sessions (cross-team)
      description: Sessions across all teams accessible to a multi-team key. Supports the same query parameters as the team-scoped endpoint, plus an optional `team_id` filter. Requires the `read:scheduler_analytics` permission.
      operationId: listSessions
      parameters:
      - name: team_id
        in: query
        description: Filter to one team
        schema:
          type: integer
      - name: status
        in: query
        description: Filter by session status
        schema:
          type: string
          enum:
          - booked
          - dropped_off
          - pending
      - $ref: '#/components/parameters/startDate'
      - $ref: '#/components/parameters/endDate'
      - $ref: '#/components/parameters/includeTestTeams'
      - $ref: '#/components/parameters/cursor'
      - $ref: '#/components/parameters/limit500default50'
      responses:
        '200':
          description: Paginated cross-team sessions
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    type: array
                    items:
                      $ref: '#/components/schemas/Session'
                  pagination:
                    $ref: '#/components/schemas/CursorPagination'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /api/v1/bookings:
    get:
      tags:
      - Sessions & Bookings
      summary: List bookings (cross-team)
      description: Bookings across all teams accessible to a multi-team key. Requires the `read:scheduler_analytics` permission.
      operationId: listBookings
      parameters:
      - name: team_id
        in: query
        description: Filter to one team
        schema:
          type: integer
      - $ref: '#/components/parameters/startDate'
      - $ref: '#/components/parameters/endDate'
      - $ref: '#/components/parameters/includeTestTeams'
      - $ref: '#/components/parameters/cursor'
      - $ref: '#/components/parameters/limit500default50'
      responses:
        '200':
          description: Paginated cross-team bookings
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    type: array
                    items:
                      $ref: '#/components/schemas/Session'
                  pagination:
                    $ref: '#/components/schemas/CursorPagination'
        '401':
          $ref: '#/components/responses/Unauthorized'
components:
  parameters:
    includeTestTeams:
      name: include_test_teams
      in: query
      description: Include designated internal QA/test teams in multi-team aggregations (default false)
      schema:
        type: boolean
        default: false
    startDate:
      name: start_date
      in: query
      description: Only rows on/after this ISO 8601 timestamp
      schema:
        type: string
        format: date-time
    endDate:
      name: end_date
      in: query
      description: Only rows before this ISO 8601 timestamp
      schema:
        type: string
        format: date-time
    teamIdPath:
      name: teamId
      in: path
      required: true
      description: The team ID
      schema:
        type: integer
    cursor:
      name: cursor
      in: query
      description: Opaque pagination cursor from the previous response's `pagination.cursor`
      schema:
        type: string
    limit500default50:
      name: limit
      in: query
      description: Results per page (default 50, max 500)
      schema:
        type: integer
        default: 50
        maximum: 500
  schemas:
    Session:
      type: object
      description: A customer's journey through the scheduling widget — from starting a booking to completing it or dropping off.
      properties:
        session_id:
          type: string
          examples:
          - sess_abc123
        team_id:
          type: integer
        scheduler_id:
          type: integer
        status:
          type: string
          enum:
          - booked
          - dropped_off
          - pending
        customer_info:
          type: object
          properties:
            name:
              type:
              - string
              - 'null'
            email:
              type:
              - string
              - 'null'
            phone:
              type:
              - string
              - 'null'
            address:
              type:
              - string
              - 'null'
        issue_type:
          type:
          - string
          - 'null'
          examples:
          - HVAC Repair
        job_type:
          type:
          - string
          - 'null'
        selected_date:
          type:
          - string
          - 'null'
          format: date
        selected_time:
          type:
          - string
          - 'null'
        utm:
          type: object
          properties:
            source:
              type:
              - string
              - 'null'
            medium:
              type:
              - string
              - 'null'
            campaign:
              type:
              - string
              - 'null'
            term:
              type:
              - string
              - 'null'
            content:
              type:
              - string
              - 'null'
        google_ads:
          type: object
          properties:
            gclid:
              type:
              - string
              - 'null'
            wbraid:
              type:
              - string
              - 'null'
            gbraid:
              type:
              - string
              - 'null'
        st_job_id:
          type:
          - integer
          - 'null'
          description: ServiceTitan job ID when the booking created a job
        started_at:
          type:
          - string
          - 'null'
          format: date-time
        completed_at:
          type:
          - string
          - 'null'
          format: date-time
        last_activity_at:
          type:
          - string
          - 'null'
          format: date-time
        events:
          type: array
          items:
            type: object
            properties:
              event_type:
                type: string
                examples:
                - avoca:bookingCompletion
              created_at:
                type: string
                format: date-time
    TeamMeta:
      type: object
      properties:
        team_id:
          type: integer
    Error:
      type: object
      properties:
        error:
          type: string
          description: Error type
        message:
          type: string
          description: Human-readable description (newer endpoints)
      required:
      - error
    CursorPagination:
      type: object
      properties:
        cursor:
          type:
          - string
          - 'null'
          description: Pass back as the `cursor` query parameter to fetch the next page; `null` on the last page
        has_more:
          type: boolean
        limit:
          type: integer
  responses:
    Forbidden:
      description: API key lacks the required permission or team access
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
    NotFound:
      description: Resource not found
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
    Unauthorized:
      description: Missing or invalid API key
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      description: API key in the format `avoca_<64 hex characters>`