Phonely

aid: phonely
url: https://raw.githubusercontent.com/api-evangelist/phonely/refs/heads/main/apis.yml
apis:
- aid: phonely:phonely-agents-api
  name: Phonely Agents API
  tags:
  - Artificial Intelligence
  - Voice
  - Agents
  - Telephony
  - Conversational AI
  tags_raw:
  - AI
  - Voice
  - Agents
  - Telephony
  - Conversational AI
  humanURL: https://docs.phonely.ai/api-reference/introduction
  baseURL: https://app.phonely.ai/api
  properties:
  - url: https://docs.phonely.ai/api-reference/introduction
    type: Documentation
  - url: https://docs.phonely.ai/api-reference/endpoint/get-agent
    type: Documentation
  - url: openapi/phonely-agents-api-openapi.yml
    type: OpenAPI
  - url: json-schema/phonely-agent-schema.json
    type: JSONSchema
  - url: json-ld/phonely-context.jsonld
    type: JSONLD
  description: Manage Phonely voice agents programmatically. Retrieve a single agent or list all agents for a user, and update
    agent configuration including voice, greeting message, name, conversation style (Casual, Humorous, Direct, Formal, Persuasive,
    Friendly), humanization, and organization membership. Authenticated with an X-Authorization API key against the app.phonely.ai/api
    base.
- aid: phonely:phonely-webhooks-api
  name: Phonely Webhooks API
  tags:
  - Artificial Intelligence
  - Voice
  - Webhook
  - Event
  - Call Data
  tags_raw:
  - AI
  - Voice
  - Webhooks
  - Events
  - Call Data
  humanURL: https://docs.phonely.ai/webhook-reference/intro
  properties:
  - url: https://docs.phonely.ai/webhook-reference/intro
    type: Documentation
  - url: https://docs.phonely.ai/webhook-reference/endpoint/postcall-webhook
    type: Documentation
  - url: asyncapi/phonely-webhooks-asyncapi.yml
    type: AsyncAPI
  - url: json-schema/phonely-post-call-event-schema.json
    type: JSONSchema
  - url: examples/phonely-post-call-event-example.json
    type: Examples
  description: Receive structured post-call event data from Phonely after each AI voice interaction completes. The Send Call
    Data post-call workflow action POSTs a JSON payload containing call metadata, full transcript (text + structured turns),
    AI-generated summary, purpose, topic, sentiment, key points, action items, follow-up indicators, mentioned entities (email,
    date, time), recording URL, and dashboard URL to any HTTPS endpoint you configure.
name: Phonely
tags:
- Artificial Intelligence
- Voice AI
- Voice Agents
- Conversational AI
- Telephony
- Phone
- Call Center
- Contact Center
- SMS
- Webhook
- Workflow-Automation
- Scheduling
- CRM
tags_raw:
- AI
- Artificial Intelligence
- Voice AI
- Voice Agents
- Conversational AI
- Telephony
- Phone
- Call Center
- Contact Center
- SMS
- Webhooks
- Workflow Automation
- Scheduling
- CRM
kind: contract
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: true
  label: Hosted service · you call their endpoint
  confidence: high
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: freemium
  onboarding: self-serve
  trial: false
  try_now: true
  public: false
  label: Freemium · Self-serve signup
  confidence: medium
  source:
  - plans
  - authentication
  - security
  generated: '2026-09-03'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/phonely.png
access: 3rd-Party
common:
- type: Website
  url: https://www.phonely.ai/
- type: AgenticAccess
  url: agentic-access/phonely-agentic-access.yml
- type: DomainSecurity
  url: security/phonely-domain-security.yml
- type: Authentication
  url: authentication/phonely-authentication.yml
- type: Portal
  url: https://www.phonely.ai
- type: Documentation
  url: https://docs.phonely.ai
- type: Documentation
  url: https://docs.phonely.ai/get-started/introduction
- type: GettingStarted
  url: https://docs.phonely.ai/get-started/quick-start
- type: Documentation
  url: https://www.phonely.ai/developer
  name: Developer Platform
- type: ChangeLog
  url: https://www.phonely.ai/dev/changelog
- type: Blog
  url: https://www.phonely.ai/blogs
- type: Signup
  url: https://app.phonely.ai
  name: Phonely App
- type: TermsOfService
  url: https://www.phonely.ai/terms
- type: PrivacyPolicy
  url: https://www.phonely.ai/privacy
- type: LinkedIn
  url: https://www.linkedin.com/company/phonely-ai
- type: Customers
  url: https://customers.twilio.com/en-us/phonely
  name: Phonely + Twilio Case Study
- url: https://www.phonely.ai/pricing
  data:
  - id: free
    name: Free
    entries:
    - geo: US
      unit: 1
      label: Subscription
      price: 0
      metric: month
      timeFrame: month
      description: Free tier subscription.
    - geo: US
      unit: 100
      label: Included Minutes
      price: 0
      metric: minute
      timeFrame: month
      description: 100 included minutes per month (~50 calls).
    elements:
    - name: AI Agent Builder
    - name: 100+ voices and languages
    - name: Email and SMS notifications
    - name: 1 free phone number
    description: Try Phonely with 100 minutes per month.
  - id: starter
    name: Starter
    entries:
    - geo: US
      unit: 1
      label: Subscription
      price: 50
      metric: month
      timeFrame: month
      description: Monthly subscription ($33/month billed annually).
    - geo: US
      unit: 250
      label: Included Minutes
      price: 0
      metric: minute
      timeFrame: month
      description: 250 included minutes per month (~100 calls).
    - geo: US
      unit: 1
      label: Overage Minutes
      price: 0.25
      metric: minute
      timeFrame: usage
      description: Per-minute overage pricing.
    - geo: US
      unit: 1
      label: Post-Transfer Minutes
      price: 0.02
      metric: minute
      timeFrame: usage
      description: Discounted per-minute pricing after a call is transferred to a human.
    elements:
    - name: Premium voices
    - name: Transcript and AI analytics
    - name: Spam filtering
    - name: 3 free phone numbers
    - name: Basic notifications (email + SMS)
    description: For solopreneurs and very small organizations receiving up to ~100 calls per month.
  - id: pro
    name: Pro
    entries:
    - geo: US
      unit: 1
      label: Subscription
      price: 150
      metric: month
      timeFrame: month
      description: Monthly subscription ($100/month billed annually, ~33% annual discount).
    - geo: US
      unit: 750
      label: Included Minutes
      price: 0
      metric: minute
      timeFrame: month
      description: 750 included minutes per month (~300 calls).
    - geo: US
      unit: 1
      label: Overage Minutes
      price: 0.3
      metric: minute
      timeFrame: usage
      description: Per-minute overage pricing.
    - geo: US
      unit: 1
      label: Post-Transfer Minutes
      price: 0.02
      metric: minute
      timeFrame: usage
      description: Discounted per-minute pricing after a call is transferred to a human.
    elements:
    - name: Conversational AI SMS (1 SMS / 10 min)
    - name: Advanced API integrations
    - name: CRM integrations (Salesforce, HubSpot, Five9)
    - name: A/B testing
    - name: 5 free phone numbers
    - name: Outbound calling campaigns
    description: For small businesses handling 100-300 calls per month or needing after-hours coverage with live integrations.
  - id: enterprise
    name: Enterprise
    entries:
    - geo: US
      unit: 1
      label: Per-Minute Rate
      price: 0.05
      metric: minute
      timeFrame: usage
      description: Enterprise per-minute pricing as low as $0.05/minute at scale.
    elements:
    - name: Full agent buildout
    - name: Fine-tuned industry models (healthcare, finance, real estate, insurance)
    - name: SIP trunking
    - name: HIPAA BAA
    - name: Custom integrations
    - name: Designated account manager
    - name: Slack, Teams, and phone support
    - name: SOC 2, GDPR, CCPA, PCI compliance
    - name: Sub-400ms response times on dedicated infrastructure
    description: For high-volume contact centers handling 1,000+ calls per month with industry- specific fine-tuned models
      and dedicated infrastructure.
  name: Plans
  type: Plans
- url: plans/phonely-plans-pricing.yml
  type: Plans
- url: rate-limits/phonely-rate-limits.yml
  type: RateLimits
- url: finops/phonely-finops.yml
  type: FinOps
- type: Features
  data:
  - AI voice agents that answer business phone calls in real time with sub-400ms response latency on dedicated infrastructure
  - 1,000+ voices across 100+ languages with voice cloning
  - Fine-tuned industry models for healthcare, finance, real estate, insurance, and home services
  - Visual workflow builder with API Request blocks for arbitrary REST integrations
  - Prebuilt one-click integrations with Google Calendar, Salesforce, HubSpot, Five9, Zapier, Outlook, Slack, Gmail
  - Outbound calling campaigns for lead capture, qualification, and follow-up
  - SMS conversational AI (Pro plan and above)
  - Real-time appointment booking and CRM updates
  - Call transcription, AI summaries, sentiment analysis, key points, and action items
  - Post-call webhooks delivering structured JSON to any HTTPS endpoint
  - A/B testing across agent configurations
  - Frontend REST API for agent management with X-Authorization API key auth
  - Spam filtering on inbound calls
  - SIP trunking on Enterprise plans
  - HIPAA, SOC 2, GDPR, CCPA, and PCI compliance
  - Usage-based pricing with no per-agent fees — pay only for active AI call time
  - 10,000+ customers handling 100,000+ daily calls (per company claims)
  - Positioned against Bland AI, Retell AI, Vapi, and Dialora as a contact-center alternative
  sources:
  - https://www.phonely.ai
  - https://www.phonely.ai/developer
  - https://www.phonely.ai/pricing
  - https://docs.phonely.ai
  - https://docs.phonely.ai/api-reference/introduction
  - https://docs.phonely.ai/webhook-reference/intro
  - https://customers.twilio.com/en-us/phonely
  updated: '2026-05-24'
- type: UseCases
  data:
  - Healthcare appointment scheduling and intake with HIPAA BAA
  - Insurance claim intake and qualification
  - Contact center / call center automation for SMBs
  - Legal intake and lead qualification
  - Real estate lead capture and showing scheduling
  - Home services dispatch and quoting
  - Payment collection and processing over the phone
  - Outbound sales outreach and lead qualification campaigns
  - After-hours phone answering and ticketing
  - Multilingual customer support across 100+ languages
- type: Integrations
  data:
  - Google Calendar (one-click)
  - Outlook (one-click)
  - Gmail (one-click)
  - Slack (one-click)
  - Salesforce CRM (one-click)
  - HubSpot CRM (one-click)
  - Five9 contact center (one-click)
  - Zapier (one-click)
  - Twilio (SIP trunking and number provisioning, enterprise)
  - Any REST API via the visual workflow builder "API Request" block (curl import)
created: '2026-05-24'
modified: '2026-05-24'
position: Consuming
description: Phonely is an AI voice agent platform that answers business phone calls in real time with large-language-model-powered
  conversation, sub-400ms response latency, 1,000+ voices across 100+ languages, and fine-tuned industry models for healthcare,
  finance, real estate, and insurance. The platform exposes a REST API at app.phonely.ai/api for agent management and a post-call
  webhook that delivers structured JSON (transcript, summary, sentiment, action items, recording URL) to any HTTPS endpoint
  after each call. Prebuilt integrations cover Google Calendar, Salesforce, HubSpot, Five9, Zapier, Outlook, Slack, and Gmail;
  the visual workflow builder also supports importing arbitrary REST APIs from a curl command. Pricing is usage-based with
  Free, Starter ($50/mo), Pro ($150/mo), and Enterprise tiers — minutes-included plus per-minute overage rather than per-agent
  seats. The platform is SOC 2, HIPAA, GDPR, CCPA, and PCI compliant.
maintainers:
- FN: Kin Lane
  email: info@apievangelist.com
  X: apievangelist
  url: https://apievangelist.com
specificationVersion: '0.23'