Phonely

aid: phonely
url: https://raw.githubusercontent.com/api-evangelist/phonely/refs/heads/main/apis.yml
apis:
  - aid: phonely:phonely-agents-api
    name: Phonely Agents API
    tags:
      - AI
      - Voice
      - Agents
      - Telephony
      - Conversational AI
    humanURL: https://docs.phonely.ai/api-reference/introduction
    baseURL: https://app.phonely.ai/api
    properties:
      - url: https://docs.phonely.ai/api-reference/introduction
        type: Documentation
      - url: https://docs.phonely.ai/api-reference/endpoint/get-agent
        type: Documentation
      - url: openapi/phonely-agents-api-openapi.yml
        type: OpenAPI
      - url: json-schema/phonely-agent-schema.json
        type: JSONSchema
      - url: json-ld/phonely-context.jsonld
        type: JSONLD
    description: >-
      Manage Phonely voice agents programmatically. Retrieve a single agent or list all agents for a user, and update
      agent configuration including voice, greeting message, name, conversation style (Casual, Humorous, Direct, Formal,
      Persuasive, Friendly), humanization, and organization membership. Authenticated with an X-Authorization API key
      against the app.phonely.ai/api base.
  - aid: phonely:phonely-webhooks-api
    name: Phonely Webhooks API
    tags:
      - AI
      - Voice
      - Webhooks
      - Events
      - Call Data
    humanURL: https://docs.phonely.ai/webhook-reference/intro
    properties:
      - url: https://docs.phonely.ai/webhook-reference/intro
        type: Documentation
      - url: https://docs.phonely.ai/webhook-reference/endpoint/postcall-webhook
        type: Documentation
      - url: asyncapi/phonely-webhooks-asyncapi.yml
        type: AsyncAPI
      - url: json-schema/phonely-post-call-event-schema.json
        type: JSONSchema
      - url: examples/phonely-post-call-event-example.json
        type: Example
    description: >-
      Receive structured post-call event data from Phonely after each AI voice interaction completes. The Send Call Data
      post-call workflow action POSTs a JSON payload containing call metadata, full transcript (text + structured
      turns), AI-generated summary, purpose, topic, sentiment, key points, action items, follow-up indicators, mentioned
      entities (email, date, time), recording URL, and dashboard URL to any HTTPS endpoint you configure.
name: Phonely
tags:
  - AI
  - Artificial Intelligence
  - Voice AI
  - Voice Agents
  - Conversational AI
  - Telephony
  - Phone
  - Call Center
  - Contact Center
  - SMS
  - Webhooks
  - Workflow Automation
  - Scheduling
  - CRM
kind: contract
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
access: 3rd-Party
common:
  - type: Portal
    url: https://www.phonely.ai
  - type: Documentation
    url: https://docs.phonely.ai
  - type: Documentation
    url: https://docs.phonely.ai/get-started/introduction
  - type: GettingStarted
    url: https://docs.phonely.ai/get-started/quick-start
  - type: Documentation
    url: https://www.phonely.ai/developer
    name: Developer Platform
  - type: ChangeLog
    url: https://www.phonely.ai/dev/changelog
  - type: Blog
    url: https://www.phonely.ai/blogs
  - type: SignUp
    url: https://app.phonely.ai
    name: Phonely App
  - type: TermsOfService
    url: https://www.phonely.ai/terms
  - type: PrivacyPolicy
    url: https://www.phonely.ai/privacy
  - type: LinkedIn
    url: https://www.linkedin.com/company/phonely-ai
  - type: Customers
    url: https://customers.twilio.com/en-us/phonely
    name: Phonely + Twilio Case Study
  - url: https://www.phonely.ai/pricing
    data:
      - id: free
        name: Free
        entries:
          - geo: US
            unit: 1
            label: Subscription
            price: 0
            metric: month
            timeFrame: month
            description: Free tier subscription.
          - geo: US
            unit: 100
            label: Included Minutes
            price: 0
            metric: minute
            timeFrame: month
            description: 100 included minutes per month (~50 calls).
        elements:
          - name: AI Agent Builder
          - name: 100+ voices and languages
          - name: Email and SMS notifications
          - name: 1 free phone number
        description: Try Phonely with 100 minutes per month.
      - id: starter
        name: Starter
        entries:
          - geo: US
            unit: 1
            label: Subscription
            price: 50
            metric: month
            timeFrame: month
            description: Monthly subscription ($33/month billed annually).
          - geo: US
            unit: 250
            label: Included Minutes
            price: 0
            metric: minute
            timeFrame: month
            description: 250 included minutes per month (~100 calls).
          - geo: US
            unit: 1
            label: Overage Minutes
            price: 0.25
            metric: minute
            timeFrame: usage
            description: Per-minute overage pricing.
          - geo: US
            unit: 1
            label: Post-Transfer Minutes
            price: 0.02
            metric: minute
            timeFrame: usage
            description: Discounted per-minute pricing after a call is transferred to a human.
        elements:
          - name: Premium voices
          - name: Transcript and AI analytics
          - name: Spam filtering
          - name: 3 free phone numbers
          - name: Basic notifications (email + SMS)
        description: For solopreneurs and very small organizations receiving up to ~100 calls per month.
      - id: pro
        name: Pro
        entries:
          - geo: US
            unit: 1
            label: Subscription
            price: 150
            metric: month
            timeFrame: month
            description: Monthly subscription ($100/month billed annually, ~33% annual discount).
          - geo: US
            unit: 750
            label: Included Minutes
            price: 0
            metric: minute
            timeFrame: month
            description: 750 included minutes per month (~300 calls).
          - geo: US
            unit: 1
            label: Overage Minutes
            price: 0.3
            metric: minute
            timeFrame: usage
            description: Per-minute overage pricing.
          - geo: US
            unit: 1
            label: Post-Transfer Minutes
            price: 0.02
            metric: minute
            timeFrame: usage
            description: Discounted per-minute pricing after a call is transferred to a human.
        elements:
          - name: Conversational AI SMS (1 SMS / 10 min)
          - name: Advanced API integrations
          - name: CRM integrations (Salesforce, HubSpot, Five9)
          - name: A/B testing
          - name: 5 free phone numbers
          - name: Outbound calling campaigns
        description: For small businesses handling 100-300 calls per month or needing after-hours coverage with live integrations.
      - id: enterprise
        name: Enterprise
        entries:
          - geo: US
            unit: 1
            label: Per-Minute Rate
            price: 0.05
            metric: minute
            timeFrame: usage
            description: Enterprise per-minute pricing as low as $0.05/minute at scale.
        elements:
          - name: Full agent buildout
          - name: Fine-tuned industry models (healthcare, finance, real estate, insurance)
          - name: SIP trunking
          - name: HIPAA BAA
          - name: Custom integrations
          - name: Designated account manager
          - name: Slack, Teams, and phone support
          - name: SOC 2, GDPR, CCPA, PCI compliance
          - name: Sub-400ms response times on dedicated infrastructure
        description: >-
          For high-volume contact centers handling 1,000+ calls per month with industry- specific fine-tuned models and
          dedicated infrastructure.
    name: Plans
    type: Plans
  - url: plans/phonely-plans-pricing.yml
    type: Plans
  - url: rate-limits/phonely-rate-limits.yml
    type: RateLimits
  - url: finops/phonely-finops.yml
    type: FinOps
  - type: Features
    data:
      - >-
        AI voice agents that answer business phone calls in real time with sub-400ms response latency on dedicated
        infrastructure
      - 1,000+ voices across 100+ languages with voice cloning
      - Fine-tuned industry models for healthcare, finance, real estate, insurance, and home services
      - Visual workflow builder with API Request blocks for arbitrary REST integrations
      - Prebuilt one-click integrations with Google Calendar, Salesforce, HubSpot, Five9, Zapier, Outlook, Slack, Gmail
      - Outbound calling campaigns for lead capture, qualification, and follow-up
      - SMS conversational AI (Pro plan and above)
      - Real-time appointment booking and CRM updates
      - Call transcription, AI summaries, sentiment analysis, key points, and action items
      - Post-call webhooks delivering structured JSON to any HTTPS endpoint
      - A/B testing across agent configurations
      - Frontend REST API for agent management with X-Authorization API key auth
      - Spam filtering on inbound calls
      - SIP trunking on Enterprise plans
      - HIPAA, SOC 2, GDPR, CCPA, and PCI compliance
      - Usage-based pricing with no per-agent fees — pay only for active AI call time
      - 10,000+ customers handling 100,000+ daily calls (per company claims)
      - Positioned against Bland AI, Retell AI, Vapi, and Dialora as a contact-center alternative
    sources:
      - https://www.phonely.ai
      - https://www.phonely.ai/developer
      - https://www.phonely.ai/pricing
      - https://docs.phonely.ai
      - https://docs.phonely.ai/api-reference/introduction
      - https://docs.phonely.ai/webhook-reference/intro
      - https://customers.twilio.com/en-us/phonely
    updated: '2026-05-24'
  - type: UseCases
    data:
      - Healthcare appointment scheduling and intake with HIPAA BAA
      - Insurance claim intake and qualification
      - Contact center / call center automation for SMBs
      - Legal intake and lead qualification
      - Real estate lead capture and showing scheduling
      - Home services dispatch and quoting
      - Payment collection and processing over the phone
      - Outbound sales outreach and lead qualification campaigns
      - After-hours phone answering and ticketing
      - Multilingual customer support across 100+ languages
  - type: Integrations
    data:
      - Google Calendar (one-click)
      - Outlook (one-click)
      - Gmail (one-click)
      - Slack (one-click)
      - Salesforce CRM (one-click)
      - HubSpot CRM (one-click)
      - Five9 contact center (one-click)
      - Zapier (one-click)
      - Twilio (SIP trunking and number provisioning, enterprise)
      - Any REST API via the visual workflow builder "API Request" block (curl import)
created: '2026-05-24'
modified: '2026-05-24'
position: Consuming
description: >-
  Phonely is an AI voice agent platform that answers business phone calls in real time with large-language-model-powered
  conversation, sub-400ms response latency, 1,000+ voices across 100+ languages, and fine-tuned industry models for
  healthcare, finance, real estate, and insurance. The platform exposes a REST API at app.phonely.ai/api for agent
  management and a post-call webhook that delivers structured JSON (transcript, summary, sentiment, action items,
  recording URL) to any HTTPS endpoint after each call. Prebuilt integrations cover Google Calendar, Salesforce,
  HubSpot, Five9, Zapier, Outlook, Slack, and Gmail; the visual workflow builder also supports importing arbitrary REST
  APIs from a curl command. Pricing is usage-based with Free, Starter ($50/mo), Pro ($150/mo), and Enterprise tiers —
  minutes-included plus per-minute overage rather than per-agent seats. The platform is SOC 2, HIPAA, GDPR, CCPA, and
  PCI compliant.
maintainers:
  - FN: Kin Lane
    email: info@apievangelist.com
    X: apievangelist
    url: https://apievangelist.com
specificationVersion: '0.16'