niche · 0.7 market domain

Call Center

Score 17.9 / 100 15 providers 4 APIs Search apis.io →
Variants seen in the corpus: Call CenterCall-Centercall-center

Providers using this tag (15)

Ranked by API Evangelist rating — Exemplar and Strong are expanded by default.

Strong 3 Solid coverage with minor gaps
Salesforce Service Cloud APIsCloudCRMCustomer-ServiceEnterprise1 API60.4CloudTalkCompanyCommunicationsVoiceVoIP1 API57.0Bright PatternCompanyContact CenterCCaaSCustomer Experience11 APIs54.3
Developing 5 Usable, with meaningful gaps to close
VoiceGenieCompanyVoice AIConversational AISales Automation1 API53.6NextivaCompanyCommunicationsVoiceContact Center5 APIs50.8Salesforce Service CloudCase ManagementCRMCustomer ServiceHelp Desk2 APIs50.4PhonelyArtificial IntelligenceVoice AIVoice AgentsConversational AI2 APIs49.3UdeskCompanyEnterpriseCustomer Service5 APIs48.6
Thin 2 Limited public surface area
Wazotelephonyvoipunified-communicationsucaas25 APIs32.8ExotelCloud TelephonyVoiceSMSIndia1 API31.7
Emerging 2 Early or largely undocumented
BaltoCompanyArtificial IntelligenceContact CenterConversation Intelligence1 API24.9ParloaAgentsArtificial IntelligenceCCaaS2 APIs19.2
Minimal 3 Almost no public developer surface
All City CommunicationsCompanyAnswering ServiceTelecommunications9.2Awfar MarketCompanyCRMConversational CommerceCustomer Engagement5.7CenterForce TechnologiesCompanyContact CenterWorkforce Optimization5.0

APIs with this tag (3)

Ranked by the provider's API Evangelist rating — the Kin Score is scored per provider, not per API, so every API of a provider shares its band. How the rating works →

Strong 1 Solid coverage with minor gaps
Service Cloud CTI APIOpen CTI — the JavaScript API that connects a telephony system's softphone to the Service Cloud console, pl...60.4
Developing 2 Usable, with meaningful gaps to close
Service Cloud Voice Telephony Integration APIREST API for integrating telephony systems with Service Cloud Voice, enabling programmatic management of vo...50.4Udesk Open API v2The recommended tenant-scoped Open API for customers, tickets, organizations, agents, agent groups, departm...48.6

Score breakdown

Frequency
34.2
log-scaled weighted occurrences
Breadth
0.4
spread across providers
Quality lift
43.9
mean composite of providers using it
Cohesion
3.3
strength of nearest seed neighbor

Related tags

Telephony 9 co-occurrences Contact Center 8 co-occurrences Voice 7 co-occurrences SMS 5 co-occurrences Campaigns 5 co-occurrences CRM 5 co-occurrences Artificial Intelligence 6 co-occurrences Company 9 co-occurrences

Where this tag comes from

Provider tag13
Api tag4

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