Service Cloud CTI API
Open CTI — the JavaScript API that connects a telephony system's softphone to the Service Cloud console, plus the Voice/contact-centre surfaces built on it.
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API entry from apis.yml
name: Service Cloud CTI API
description: Open CTI — the JavaScript API that connects a telephony system's softphone to the Service
Cloud console, plus the Voice/contact-centre surfaces built on it.
humanUrl: https://developer.salesforce.com/docs/atlas.en-us.api_cti.meta/api_cti/
baseUrl: https://{MyDomainName}.my.salesforce.com/support/api/67.0/interaction.js
tags:
- Call-Center
- CTI
- Phone
- Telephony
tags_raw:
- Call-Center
- CTI
- Phone
- Telephony
properties:
- type: Documentation
url: https://developer.salesforce.com/docs/atlas.en-us.api_cti.meta/api_cti/sforce_api_cti_intro.htm