Salesforce Service Cloud APIs website screenshot

Salesforce Service Cloud APIs

A collection of APIs for Salesforce Service Cloud, enabling customer service and support operations.

Salesforce Service Cloud APIs publishes 1 API on the APIs.io network: Service Cloud REST API. Tagged areas include Cloud, CRM, Customer-Service, Enterprise, and Salesforce.

Salesforce Service Cloud APIs’ developer surface includes developer portal, getting-started guide, authentication, support, and 8 more developer resources.

🌐 Visit website 📡 Source on GitHub
40.6/100 thin ▬ flat Agent 28/100 agent aware Full breakdown ↓
scored 2026-08-05 · rubric v0.9.1
AccessFreemium
8 APIs
CloudCRMCustomer-ServiceEnterpriseSalesforceSupport

Kin Score

Kin Score Kin Score How this is scored →
scored 2026-08-05 · rubric v0.9.1
Composite quality — 40.6/100 · thin
Contract Quality 8.1 / 25
Developer Ergonomics 8.3 / 20
Commercial Clarity 12.1 / 20
Operational Transparency 6.8 / 13
Governance 0.0 / 12
Discoverability 5.4 / 10
Agent readiness — 28/100 · agent aware
Machine-Readable Contract 18 / 18
Agentic Access Contract 0 / 10
MCP Server 0 / 12
Machine-Readable Auth 10 / 10
Idempotency 0 / 9
Stable Error Semantics 0 / 8
Request/Response Examples 0 / 7
Rate-Limit Signaling 7 / 7
Typed Event Surface 0 / 6
Agent Skills 0 / 5
Well-Known Catalog 0 / 4
Consent & Bot Identity 0 / 3
A2A Agent Card 0 / 8
Dry-Run / Simulate Mode 0 / 4
Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/service-cloud: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

APIs 8

Individual APIs this provider publishes, each with its own machine-readable definition.

Service Cloud REST API

Core REST API for Service Cloud operations including cases, knowledge articles, and customer interactions.

Service Cloud Case Management API

Specialized API for managing support cases, case routing, and escalations.

Service Cloud Knowledge API

API for managing knowledge articles, categories, and knowledge base operations.

Service Cloud Omni-Channel API

API for managing omni-channel routing, presence, and work assignments.

Service Cloud Live Agent API

API for real-time chat and messaging with customers.

Service Cloud Einstein Bots API

API for building and managing AI-powered chatbots for customer service.

Service Cloud Streaming API

API for receiving near real-time notifications of changes to Service Cloud data.

Service Cloud CTI API

Computer Telephony Integration API for connecting phone systems with Service Cloud.

Scroll for all 8

Pricing Plans 1

Published pricing tiers and plan structures.

Service Cloud Plans Pricing

3 plans

PLANS

Rate Limits 1

Documented rate limits and quota policies.

Service Cloud Rate Limits

5 limits

RATE LIMITS

FinOps 1

Cost, billing, and metering signals for API financial operations.

Service Cloud Finops

FINOPS

Security Posture 1

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Service Cloud Domain Security

TLSv1.3 · DNSSEC · DMARC

SECURITY

Resources

Get Started 2

Portal, sign-up, and the first successful call

Portal
Portal
 GettingStarted
GettingStarted

Build 2

SDKs, sample code, and the tooling you integrate with

GitHubOrganization
GitHubOrganization
 SDKs
SDKs

Access & Security 2

Authentication, authorization, and security posture

DomainSecurity
DomainSecurity
 Authentication
Authentication

Operate 3

Status, limits, changes, and where to get help

RateLimits
RateLimits
 StatusPage
StatusPage
 Support
Support

Commercial 2

Pricing, plans, and the legal terms of use

TermsOfService
TermsOfService
 PrivacyPolicy
PrivacyPolicy

Company 1

The organization behind the API

LinkedIn
LinkedIn

Source (apis.yml)

apis.yml Raw ↑ 
name: Salesforce Service Cloud APIs
description: A collection of APIs for Salesforce Service Cloud, enabling customer service and support operations.
accessModel:
  pricing: freemium
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Freemium
  confidence: medium
  source:
  - plans
  generated: '2026-07-22'
  method: derived
image: https://www.salesforce.com/content/dam/web/en_us/www/images/service/service-cloud-logo.png
created: '2024-01-15'
modified: '2024-01-15'
specificationVersion: '0.18'
url: https://api.salesforce.com/apis.json
apis:
- name: Service Cloud REST API
  description: Core REST API for Service Cloud operations including cases, knowledge articles, and customer interactions.
  image: https://www.salesforce.com/content/dam/web/en_us/www/images/service/rest-api-icon.png
  humanUrl: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  baseUrl: https://yourInstance.salesforce.com/services/data/v59.0
  tags:
  - Cases
  - CRM
  - Customers
  - REST
  - Support
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_what_is_rest_api.htm
  - type: OpenAPI
    url: https://api.salesforce.com/service-cloud/openapi.json
  - type: Authentication
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_understanding_authentication.htm
  - type: Swagger
    url: https://api.salesforce.com/service-cloud/swagger.json
- name: Service Cloud Case Management API
  description: Specialized API for managing support cases, case routing, and escalations.
  humanUrl: https://developer.salesforce.com/docs/service/case-management
  baseUrl: https://yourInstance.salesforce.com/services/data/v59.0/sobjects/Case
  tags:
  - Cases
  - Escalation
  - Routing
  - Tickets
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_case.htm
  - type: Examples
    url: https://developer.salesforce.com/docs/service/case-examples
- name: Service Cloud Knowledge API
  description: API for managing knowledge articles, categories, and knowledge base operations.
  humanUrl: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/
  baseUrl: https://yourInstance.salesforce.com/services/data/v59.0/knowledgeManagement
  tags:
  - Articles
  - Documentation
  - Knowledge
  - Self-Service
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/knowledge_development.htm
  - type: APIReference
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_knowledge.htm
- name: Service Cloud Omni-Channel API
  description: API for managing omni-channel routing, presence, and work assignments.
  humanUrl: https://developer.salesforce.com/docs/service/omnichannel
  baseUrl: https://yourInstance.salesforce.com/services/data/v59.0/omnichannel
  tags:
  - Omnichannel
  - Presence
  - Routing
  - Workforce
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_omnichannel.htm
  - type: Guide
    url: https://help.salesforce.com/s/articleView?id=sf.omnichannel_intro.htm
- name: Service Cloud Live Agent API
  description: API for real-time chat and messaging with customers.
  humanUrl: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/
  baseUrl: https://yourInstance.salesforce.com/chat/rest
  tags:
  - Chat
  - Live-Agent
  - Messaging
  - Real-Time
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/live_agent_rest_API_intro.htm
  - type: APIReference
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/live_agent_rest_API_calls.htm
- name: Service Cloud Einstein Bots API
  description: API for building and managing AI-powered chatbots for customer service.
  humanUrl: https://developer.salesforce.com/docs/service/einstein-bots
  baseUrl: https://yourInstance.salesforce.com/services/data/v59.0/einstein/bots
  tags:
  - AI
  - Automation
  - Bots
  - Chatbots
  - Einstein
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.bot_cookbook.meta/bot_cookbook/
  - type: APIReference
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_bot.htm
- name: Service Cloud Streaming API
  description: API for receiving near real-time notifications of changes to Service Cloud data.
  humanUrl: https://developer.salesforce.com/docs/atlas.en-us.api_streaming.meta/api_streaming/
  baseUrl: https://yourInstance.salesforce.com/cometd/59.0
  tags:
  - Events
  - Push-Notifications
  - Real-Time
  - Streaming
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.api_streaming.meta/api_streaming/intro_stream.htm
  - type: Guide
    url: https://developer.salesforce.com/docs/atlas.en-us.api_streaming.meta/api_streaming/quick_start.htm
- name: Service Cloud CTI API
  description: Computer Telephony Integration API for connecting phone systems with Service Cloud.
  humanUrl: https://developer.salesforce.com/docs/atlas.en-us.api_cti.meta/api_cti/
  baseUrl: https://yourInstance.salesforce.com/support/api/59.0/cti
  tags:
  - Call-Center
  - CTI
  - Phone
  - Telephony
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.api_cti.meta/api_cti/sforce_api_cti_intro.htm
  - type: Integration Guide
    url: https://developer.salesforce.com/docs/atlas.en-us.api_cti.meta/api_cti/sforce_api_cti_integration.htm
maintainers:
- name: Salesforce
  email: developer@salesforce.com
  url: https://developer.salesforce.com
tags:
- Cloud
- CRM
- Customer-Service
- Enterprise
- Salesforce
- Support
include: []
common:
- type: DomainSecurity
  url: security/service-cloud-domain-security.yml
- type: GitHubOrganization
  url: https://github.com/forcedotcom
- type: LinkedIn
  url: https://www.linkedin.com/showcase/salesforce-for-service
- type: Portal
  url: https://developer.salesforce.com/
- type: GettingStarted
  url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/quickstart.htm
- type: Authentication
  url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_understanding_authentication.htm
- type: RateLimits
  url: https://developer.salesforce.com/docs/atlas.en-us.salesforce_app_limits_cheatsheet.meta/salesforce_app_limits_cheatsheet/salesforce_app_limits_platform_api.htm
- type: SDKs
  url: https://developer.salesforce.com/tools/sdks
- type: StatusPage
  url: https://status.salesforce.com/
- type: Support
  url: https://help.salesforce.com/
- type: TermsOfService
  url: https://www.salesforce.com/company/legal/agreements/
- type: PrivacyPolicy
  url: https://www.salesforce.com/company/privacy/