name: Salesforce Service Cloud APIs
description: A collection of APIs for Salesforce Service Cloud, enabling customer service and support operations.
image: https://www.salesforce.com/content/dam/web/en_us/www/images/service/service-cloud-logo.png
created: '2024-01-15'
modified: '2024-01-15'
specificationVersion: '0.18'
url: https://api.salesforce.com/apis.json
apis:
- name: Service Cloud REST API
  description: Core REST API for Service Cloud operations including cases, knowledge articles, and customer interactions.
  image: https://www.salesforce.com/content/dam/web/en_us/www/images/service/rest-api-icon.png
  humanUrl: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/
  baseUrl: https://yourInstance.salesforce.com/services/data/v59.0
  tags:
  - Cases
  - CRM
  - Customers
  - REST
  - Support
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_what_is_rest_api.htm
  - type: OpenAPI
    url: https://api.salesforce.com/service-cloud/openapi.json
  - type: Authentication
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_understanding_authentication.htm
  - type: Swagger
    url: https://api.salesforce.com/service-cloud/swagger.json
- name: Service Cloud Case Management API
  description: Specialized API for managing support cases, case routing, and escalations.
  humanUrl: https://developer.salesforce.com/docs/service/case-management
  baseUrl: https://yourInstance.salesforce.com/services/data/v59.0/sobjects/Case
  tags:
  - Cases
  - Escalation
  - Routing
  - Tickets
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_case.htm
  - type: Examples
    url: https://developer.salesforce.com/docs/service/case-examples
- name: Service Cloud Knowledge API
  description: API for managing knowledge articles, categories, and knowledge base operations.
  humanUrl: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/
  baseUrl: https://yourInstance.salesforce.com/services/data/v59.0/knowledgeManagement
  tags:
  - Articles
  - Documentation
  - Knowledge
  - Self-Service
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.knowledge_dev.meta/knowledge_dev/knowledge_development.htm
  - type: APIReference
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_knowledge.htm
- name: Service Cloud Omni-Channel API
  description: API for managing omni-channel routing, presence, and work assignments.
  humanUrl: https://developer.salesforce.com/docs/service/omnichannel
  baseUrl: https://yourInstance.salesforce.com/services/data/v59.0/omnichannel
  tags:
  - Omnichannel
  - Presence
  - Routing
  - Workforce
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_omnichannel.htm
  - type: Guide
    url: https://help.salesforce.com/s/articleView?id=sf.omnichannel_intro.htm
- name: Service Cloud Live Agent API
  description: API for real-time chat and messaging with customers.
  humanUrl: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/
  baseUrl: https://yourInstance.salesforce.com/chat/rest
  tags:
  - Chat
  - Live-Agent
  - Messaging
  - Real-Time
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/live_agent_rest_API_intro.htm
  - type: APIReference
    url: https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/live_agent_rest_API_calls.htm
- name: Service Cloud Einstein Bots API
  description: API for building and managing AI-powered chatbots for customer service.
  humanUrl: https://developer.salesforce.com/docs/service/einstein-bots
  baseUrl: https://yourInstance.salesforce.com/services/data/v59.0/einstein/bots
  tags:
  - AI
  - Automation
  - Bots
  - Chatbots
  - Einstein
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.bot_cookbook.meta/bot_cookbook/
  - type: APIReference
    url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_bot.htm
- name: Service Cloud Streaming API
  description: API for receiving near real-time notifications of changes to Service Cloud data.
  humanUrl: https://developer.salesforce.com/docs/atlas.en-us.api_streaming.meta/api_streaming/
  baseUrl: https://yourInstance.salesforce.com/cometd/59.0
  tags:
  - Events
  - Push-Notifications
  - Real-Time
  - Streaming
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.api_streaming.meta/api_streaming/intro_stream.htm
  - type: Guide
    url: https://developer.salesforce.com/docs/atlas.en-us.api_streaming.meta/api_streaming/quick_start.htm
- name: Service Cloud CTI API
  description: Computer Telephony Integration API for connecting phone systems with Service Cloud.
  humanUrl: https://developer.salesforce.com/docs/atlas.en-us.api_cti.meta/api_cti/
  baseUrl: https://yourInstance.salesforce.com/support/api/59.0/cti
  tags:
  - Call-Center
  - CTI
  - Phone
  - Telephony
  properties:
  - type: Documentation
    url: https://developer.salesforce.com/docs/atlas.en-us.api_cti.meta/api_cti/sforce_api_cti_intro.htm
  - type: Integration Guide
    url: https://developer.salesforce.com/docs/atlas.en-us.api_cti.meta/api_cti/sforce_api_cti_integration.htm
maintainers:
- name: Salesforce
  email: developer@salesforce.com
  url: https://developer.salesforce.com
tags:
- Cloud
- CRM
- Customer-Service
- Enterprise
- Salesforce
- Support
include: []
common:
- type: GitHubOrganization
  url: https://github.com/forcedotcom
- type: LinkedIn
  url: https://www.linkedin.com/showcase/salesforce-for-service
- type: Portal
  url: https://developer.salesforce.com/
- type: GettingStarted
  url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/quickstart.htm
- type: Authentication
  url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_understanding_authentication.htm
- type: RateLimits
  url: https://developer.salesforce.com/docs/atlas.en-us.salesforce_app_limits_cheatsheet.meta/salesforce_app_limits_cheatsheet/salesforce_app_limits_platform_api.htm
- type: SDKs
  url: https://developer.salesforce.com/tools/sdks
- type: StatusPage
  url: https://status.salesforce.com/
- type: Support
  url: https://help.salesforce.com/
- type: TermsOfService
  url: https://www.salesforce.com/company/legal/agreements/
- type: PrivacyPolicy
  url: https://www.salesforce.com/company/privacy/