Salesforce Service Cloud APIs

Service Cloud Omni-Channel API

Omni-channel presence, work assignment and routing, exposed through the connect/omnichannel REST resources and the ServiceChannel / PendingServiceRouting objects.

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Documentation

📖
Documentation
https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/connect_resources_omnichannel.htm

Other Resources

🔗
Guide
https://help.salesforce.com/s/articleView?id=sf.omnichannel_intro.htm&type=5

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API entry from apis.yml

apis.yml Raw ↑ 
name: Service Cloud Omni-Channel API
description: Omni-channel presence, work assignment and routing, exposed through the connect/omnichannel
  REST resources and the ServiceChannel / PendingServiceRouting objects.
humanUrl: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/connect_resources_omnichannel.htm
baseUrl: https://{MyDomainName}.my.salesforce.com/services/data/v67.0/connect/omnichannel
tags:
- Omnichannel
- Presence
- Routing
- Workforce
properties:
- type: Documentation
  url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/connect_resources_omnichannel.htm
- type: Guide
  url: https://help.salesforce.com/s/articleView?id=sf.omnichannel_intro.htm&type=5