Salesforce Service Cloud APIs

Service Cloud Case Management API

The Case object and its children — CaseComment, CaseHistory, EmailMessage — worked through the sObjects REST resources. Assignment-rule behaviour on create and update is controlled by the Sforce-Auto-Assign request header.

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Documentation

📖
Documentation
https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_case.htm
📖
APIReference
https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_sobject_basic_info.htm

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API entry from apis.yml

apis.yml Raw ↑ 
name: Service Cloud Case Management API
description: The Case object and its children — CaseComment, CaseHistory, EmailMessage — worked through
  the sObjects REST resources. Assignment-rule behaviour on create and update is controlled by the Sforce-Auto-Assign
  request header.
humanUrl: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_case.htm
baseUrl: https://{MyDomainName}.my.salesforce.com/services/data/v67.0/sobjects/Case
tags:
- Cases
- Escalation
- Routing
- Tickets
properties:
- type: Documentation
  url: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_case.htm
- type: APIReference
  url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_sobject_basic_info.htm