Salesforce Service Cloud APIs privacy & data

Contact information, such as your name, job title, company name, address, phone number, email address, username and password

Contact information, financial and billing information, such as billing name and address, credit card number or bank account information

If you give your explicit consent and only for specified events, your biometric information, such as an image of your facial features for identification purposes

To the extent that national or local laws require it, this may also include health status, including your temperature, COVID-19-related symptoms, exposure to COVID-19 positive individuals, vaccination status, testing results, and recent travel history

Information about your device and your usage of our websites or emails (such as Internet Protocol (IP) addresses or other identifiers)

Information such as your name, voice, telephone number and any other Personal Data voluntarily shared

to display personalized advertisements and content

to send marketing communications

to develop and optimize the performance of our services

to comply with our legal obligations and defend Salesforce

We may retain your Personal Data for a period of time consistent with the original purpose of collection (see Section 5 above) or as long as required to fulfill our legal and/or regulatory obligations.

including, where required, standard contractual clauses or an alternative mechanism for the transfer of Personal Data as approved by the European Commission

Salesforce also commits to comply with the EU-U.S. Data Privacy Framework, the Swiss-U.S. Data Privacy Framework, and the UK Extension to the EU-U.S. Data Privacy Framework

Data Processing Addendum

To exercise your rights relating to your personal data, or if you have questions regarding our privacy practices, please fill out this form, email us at privacy@salesforce.com

Access your Personal Data held by us

Erase or delete your Personal Data

Rectify inaccurate Personal Data

Object to any processing of your Personal Data

Restrict our processing of your Personal Data

Transfer your Personal Data to another controller (data portability), to the extent possible

Withdraw your consent at any time (to the extent we rely on consent as our legal basis for processing)

Opt out of the sharing of your Personal Data for delivering advertisements on non-Salesforce websites, applications, and services