Parloa

Parloa is an enterprise conversational AI platform for contact centers that automates voice and chat customer interactions across industries including financial services, utilities, eCommerce, healthcare, media, and IT. The Parloa Agent Management Platform (AMP) supports designing, testing, scaling, optimizing, and securing AI agents that integrate with CCaaS, telephony, CRM, and ERP systems. Parloa is a sales-led enterprise product and developer access to its REST APIs and integration tooling is provided through customer and partner accounts rather than a fully public developer portal.

Parloa publishes 2 APIs on the APIs.io network. Tagged areas include Agents, Artificial Intelligence, Call Center, CCaaS, and Contact Center.

Parloa’s developer surface includes documentation, engineering blog, changelog, support, and 8 more developer resources.

🌐 Visit website 📡 Source on GitHub

19.2/100 emerging ▬ flat Agent 3/100 human only saas Full breakdown ↓
scored 2026-09-08 · rubric v0.20.0

AccessFree

2 APIs

Agents Artificial Intelligence Call Center CCaaS Contact Center Conversational AI Customer Experience CX Generative AI Telephony Voice

Kin Score

Kin Score How this is scored →
scored 2026-09-08 · rubric v0.20.0

Composite quality — 19.2/100 · emerging

Contract Quality 0.0 / 25

Developer Ergonomics 2.4 / 20

Access Clarity 7.4 / 20

Operational Transparency 2.7 / 13

Contract Governance 0.0 / 12

Discoverability 6.7 / 10

Agent readiness — 3/100 · human only

Machine-Readable Contract 0 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 0 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/parloa: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

APIs 2

Individual APIs this provider publishes, each with its own machine-readable definition.

Parloa Agent Management Platform (AMP)

The Parloa Agent Management Platform (AMP) is the primary product surface for designing, testing, scaling, optimizing, and securing AI voice and chat agents for contact centers....

Parloa Custom REST Services Integration

Parloa AMP can be extended with custom services exposed over REST that the AI agent calls during a conversation to retrieve customer data from CRM systems, look up orders, verif...

Pricing Plans 1

Published pricing tiers and plan structures.

Parloa Plans Pricing

1 plans

PLANS

Rate Limits 1

Documented rate limits and quota policies.

Parloa Rate Limits

2 limits

RATE LIMITS

FinOps 1

Cost, billing, and metering signals for API financial operations.

Parloa Finops

FINOPS

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Parloa Domain Security

TLSv1.3 · HSTS · DNSSEC · DMARC

SECURITY

Parloa Trust Center

SOC 2, ISO 27001, PCI DSS, HIPAA, GDPR

SECURITY

Resources

Documentation 1

Reference material describing how the API behaves

Documentation

Documentation

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

LlmsText

LlmsText

Access & Security 2

Authentication, authorization, and security posture

TrustCenter

TrustCenter

DomainSecurity

DomainSecurity

Operate 2

Status, limits, changes, and where to get help

ChangeLog

ChangeLog

Support

Support

Commercial 2

Pricing, plans, and the legal terms of use

PrivacyPolicy

PrivacyPolicy

TermsOfService

TermsOfService

Company 3

The organization behind the API

Website

Website

Blog

Blog

LinkedIn

Other 1

Properties that don't map to a standard resource type

Developer

Developer

Source (apis.yml)

aid: parloa
name: Parloa
description: Parloa is an enterprise conversational AI platform for contact centers that automates voice and chat customer
  interactions across industries including financial services, utilities, eCommerce, healthcare, media, and IT. The Parloa
  Agent Management Platform (AMP) supports designing, testing, scaling, optimizing, and securing AI agents that integrate
  with CCaaS, telephony, CRM, and ERP systems. Parloa is a sales-led enterprise product and developer access to its REST APIs
  and integration tooling is provided through customer and partner accounts rather than a fully public developer portal.
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: free
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Free
  confidence: medium
  source:
  - plans
  generated: '2026-07-22'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/parloa.png
url: https://raw.githubusercontent.com/api-evangelist/parloa/refs/heads/main/apis.yml
created: '2026-05-23'
modified: '2026-05-23'
specificationVersion: '0.23'
type: Index
access: 3rd-Party
tags:
- Agents
- Artificial Intelligence
- Call Center
- CCaaS
- Contact Center
- Conversational AI
- Customer Experience
- CX
- Generative AI
- Telephony
- Voice
tags_raw:
- Agents
- AI
- Call Center
- CCaaS
- Contact Center
- Conversational AI
- Customer Experience
- CX
- Generative AI
- Telephony
- Voice
apis:
- aid: parloa:parloa-agent-management-platform
  name: Parloa Agent Management Platform (AMP)
  description: The Parloa Agent Management Platform (AMP) is the primary product surface for designing, testing, scaling,
    optimizing, and securing AI voice and chat agents for contact centers. AMP supports custom REST API integrations to external
    systems such as CRM, ERP, and workforce management platforms, and uses SIP for telephony interoperability. Access to the
    underlying APIs is provisioned via Parloa customer and partner accounts.
  humanURL: https://docs.amp.parloa.com/
  tags:
  - Agents
  - AMP
  - Conversational AI
  - Voice
  properties:
  - type: Documentation
    url: https://docs.amp.parloa.com/
  - type: ReleaseNotes
    url: https://docs.amp.parloa.com/getting-started/release-notes
- aid: parloa:parloa-custom-rest-services
  name: Parloa Custom REST Services Integration
  description: Parloa AMP can be extended with custom services exposed over REST that the AI agent calls during a conversation
    to retrieve customer data from CRM systems, look up orders, verify identity, or trigger downstream actions. The customer
    operates and authenticates these services; Parloa orchestrates calls from within a conversation flow.
  humanURL: https://www.parloa.com/platform/integrations/
  tags:
  - Custom Services
  - Integration
  - REST
  - Tools
  tags_raw:
  - Custom Services
  - Integrations
  - REST
  - Tools
  properties:
  - type: Documentation
    url: https://www.parloa.com/platform/integrations/
common:
- type: TrustCenter
  url: security/parloa-trust-center.yml
- type: DomainSecurity
  url: security/parloa-domain-security.yml
- type: Website
  url: https://www.parloa.com/
- type: Developer
  url: https://docs.amp.parloa.com/
- type: Documentation
  url: https://docs.parloa.com/
- type: Blog
  url: https://www.parloa.com/resources/blog/
- type: ChangeLog
  url: https://docs.amp.parloa.com/getting-started/release-notes
- type: Integrations
  url: https://www.parloa.com/platform/integrations/
- type: PrivacyPolicy
  url: https://www.parloa.com/privacy-policy/
- type: TermsOfService
  url: https://www.parloa.com/terms-and-conditions/
- type: LinkedIn
  url: https://www.linkedin.com/company/parloa/
- type: Support
  url: https://www.parloa.com/contact/
- type: LlmsText
  url: https://docs.parloa.com/llms.txt
integrations:
- name: Avaya
- name: Five9
- name: Genesys
- name: NICE
- name: Verint
- name: Microsoft Dynamics
- name: Salesforce
- name: ServiceNow
- name: SAP
- name: Zendesk
- name: Twilio
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com

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