Udesk

Udesk, the flagship product of Beijing Wofeng Times Data Technology (沃丰科技/Wofeng Technology), is a Chinese intelligent customer service and customer-experience platform serving enterprises like Yili, BYD, Schneider Electric, and China Merchants Group. The suite spans omnichannel IM (20+ channels including WeChat, Weibo, and mini-programs), ticketing, a cloud call center with CC PaaS APIs, GaussMind LLM-powered chat/voice robots, ServiceGo field-service management, KCS knowledge management, and video customer service. Its developer center publishes REST-style Open APIs (v2 recommended, v1 legacy), event-callback webhooks, and mobile/web SDKs, all tenant-scoped with signed-request authentication.

Udesk publishes 5 APIs on the APIs.io network. Tagged areas include Company, Enterprise, Customer Service, Call Center, and Ticketing.

The Udesk catalog on APIs.io includes 1 event-driven AsyncAPI specification.

Udesk’s developer surface includes documentation, API reference, getting-started guide, support, engineering blog, signup flow, authentication, and 20 more developer resources.

🌐 Visit website 📡 Source on GitHub

48.3/100 developing ▬ flat Agent 22/100 agent aware saas Full breakdown ↓
scored 2026-09-08 · rubric v0.20.0

5 APIs

Company Enterprise Customer Service Call Center Ticketing Chatbots CRM Knowledge-Management Software-as-a-Service China

Kin Score

Kin Score How this is scored →
scored 2026-09-08 · rubric v0.20.0

Composite quality — 48.3/100 · developing

Contract Quality 10.4 / 25

Developer Ergonomics 12.9 / 20

Access Clarity 10.0 / 20

Operational Transparency 5.5 / 13

Contract Governance 2.2 / 12

Discoverability 7.4 / 10

Agent readiness — 22/100 · agent aware

Machine-Readable Contract 18 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 8 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 6 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/udesk: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

APIs 5

Individual APIs this provider publishes, each with its own machine-readable definition.

Udesk Open API v2

The recommended tenant-scoped Open API for customers, tickets, organizations, agents, agent groups, departments, knowledge base, IM sessions, call center, outbound call tasks, q...

Udesk Open API v1 (legacy)

Legacy Open API kept for existing integrations (tickets, customers, IM, call center, help center) with MD5 query-string signature auth; the docs recommend migrating to v2.

Udesk Robot (GaussMind) API

Bot platform API for applications and robots, FAQ knowledge bases, bot sessions, task-flow entities, external LLM integration, and the robot webhook integration hook.

ServiceGo API

Field-service / after-sales platform API — records, custom fields, filters, users, roles, queues, forms, approvals, SSO, event subscriptions, operation logs, and warehouse manag...

Udesk KCS Knowledge API

Knowledge center service API for knowledge spaces, categories, Q&A knowledge items, and file knowledge, authenticated with a 50-minute Bearer token from /api/auth/open/token.

Rate Limits 1

Documented rate limits and quota policies.

Udesk Rate Limits

3 limits

RATE LIMITS

Event Specifications 1

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Udesk Event Callbacks (Webhooks)

Event surface derived from Udesk's published webhook documentation (Udesk ships no AsyncAPI of its own). Three webhook families are documented: - **Open API event callbacks (web...

ASYNCAPI

Security Posture 3

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Udesk Authentication

signature/bearer/jwt-sso · 7 schemes

SECURITY

Udesk Domain Security

TLSv1.3

SECURITY

Udesk Trust Center

ISO 27001:2013, CSA-STAR, 网络安全等级保护三级 (China MLPS Level 3), 可信云认证 NO.07014 (Trusted Cloud)

SECURITY

Resources

Get Started 3

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

GettingStarted

GettingStarted

SignUp

SignUp

Documentation 3

Reference material describing how the API behaves

Documentation

Documentation

APIReference

APIReference

AsyncAPI

AsyncAPI

Agent Surfaces 2

MCP servers, agent skills, and machine-readable catalogs

WellKnown

WellKnown

LLMsTxt

LLMsTxt

Design & Contract 6

Pagination, idempotency, versioning, errors, and events

Conventions

ErrorCatalog

Lifecycle

Conformance

Components

Webhooks

Build 3

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

GitHubOrganization

Packages

Packages

SDKs

SDKs

Access & Security 4

Authentication, authorization, and security posture

DomainSecurity

Authentication

Compliance

TrustCenter

Operate 2

Status, limits, changes, and where to get help

Support

Support

RateLimits

RateLimits

Commercial 2

Pricing, plans, and the legal terms of use

TermsOfService

TermsOfService

PrivacyPolicy

PrivacyPolicy

Company 2

The organization behind the API

Website

Website

Blog

Blog

Source (apis.yml)

aid: udesk
name: Udesk
description: Udesk, the flagship product of Beijing Wofeng Times Data Technology (沃丰科技/Wofeng Technology), is a Chinese intelligent
  customer service and customer-experience platform serving enterprises like Yili, BYD, Schneider Electric, and China Merchants
  Group. The suite spans omnichannel IM (20+ channels including WeChat, Weibo, and mini-programs), ticketing, a cloud call
  center with CC PaaS APIs, GaussMind LLM-powered chat/voice robots, ServiceGo field-service management, KCS knowledge management,
  and video customer service. Its developer center publishes REST-style Open APIs (v2 recommended, v1 legacy), event-callback
  webhooks, and mobile/web SDKs, all tenant-scoped with signed-request authentication.
url: https://raw.githubusercontent.com/api-evangelist/udesk/refs/heads/main/apis.yml
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source:
  - authentication
  - rate-limits
  - security
  generated: '2026-09-03'
  method: derived
image: https://www.udesk.cn/images/index/udesk_fav.ico
x-type: company
x-source: vc-portfolio
x-backed-by:
- dcm-ventures
x-tier: profile
x-tier-reason: enriched-from-portfolio-lead
specificationVersion: '0.23'
x-enrichment:
  date: '2026-07-21'
  status: enriched
  artifacts_added: 13
  pass: local-v1
created: '2026-07-17'
modified: '2026-07-21'
tags:
- Company
- Enterprise
- Customer Service
- Call Center
- Ticketing
- Chatbots
- CRM
- Knowledge-Management
- Software-as-a-Service
- China
tags_raw:
- Company
- Enterprise
- Customer Service
- Call Center
- Ticketing
- Chatbots
- CRM
- Knowledge Management
- SaaS
- China
apis:
- name: Udesk Open API v2
  description: The recommended tenant-scoped Open API for customers, tickets, organizations, agents, agent groups, departments,
    knowledge base, IM sessions, call center, outbound call tasks, questionnaires, work logs, and event-callback (webhook)
    management. Signed requests (SHA-256), JSON, 60 requests/minute default.
  humanURL: https://www.udesk.cn/doc/apiv2/intro/
  baseURL: https://demo.udesk.cn/open_api_v1
  tags:
  - Customer Service
  - Tickets
  - Customers
  - Call Center
  - Webhook
  tags_raw:
  - Customer Service
  - Tickets
  - Customers
  - Call Center
  - Webhooks
  properties:
  - type: Documentation
    url: https://www.udesk.cn/doc/apiv2/intro/
  - type: Webhooks
    url: https://www.udesk.cn/doc/apiv2/webhook_v2/
- name: Udesk Open API v1 (legacy)
  description: Legacy Open API kept for existing integrations (tickets, customers, IM, call center, help center) with MD5
    query-string signature auth; the docs recommend migrating to v2.
  humanURL: https://www.udesk.cn/doc/apiv1/intro/
  baseURL: https://demo.udesk.cn/api/v1
  tags:
  - Customer Service
  - Tickets
  - Customers
  - Legacy
  properties:
  - type: Documentation
    url: https://www.udesk.cn/doc/apiv1/intro/
- name: Udesk Robot (GaussMind) API
  description: Bot platform API for applications and robots, FAQ knowledge bases, bot sessions, task-flow entities, external
    LLM integration, and the robot webhook integration hook.
  humanURL: https://www.udesk.cn/doc/robot/intro/
  baseURL: https://km.udesk.cn/api/v1
  tags:
  - Chatbots
  - Knowledge Base
  - Artificial Intelligence
  tags_raw:
  - Chatbots
  - Knowledge Base
  - AI
  properties:
  - type: Documentation
    url: https://www.udesk.cn/doc/robot/intro/
- name: ServiceGo API
  description: Field-service / after-sales platform API — records, custom fields, filters, users, roles, queues, forms, approvals,
    SSO, event subscriptions, operation logs, and warehouse management.
  humanURL: https://www.udesk.cn/doc/sercive/general-instructions/
  baseURL: https://servicego.udesk.cn/api/v1
  tags:
  - Field Service
  - ITSM
  - Workflows
  properties:
  - type: Documentation
    url: https://www.udesk.cn/doc/sercive/general-instructions/
  - type: Webhooks
    url: https://www.udesk.cn/doc/sercive/subscribe-event/
- name: Udesk KCS Knowledge API
  description: Knowledge center service API for knowledge spaces, categories, Q&A knowledge items, and file knowledge, authenticated
    with a 50-minute Bearer token from /api/auth/open/token.
  humanURL: https://www.udesk.cn/doc/kcs/kcs-intro/
  baseURL: https://knowledgeservice.udesk.cn/api/sdk
  tags:
  - Knowledge-Management
  - Search
  tags_raw:
  - Knowledge Management
  - Search
  properties:
  - type: Documentation
    url: https://www.udesk.cn/doc/kcs/kcs-intro/
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: DomainSecurity
  url: security/udesk-domain-security.yml
- type: Website
  url: https://www.udesk.cn/
- type: DeveloperPortal
  url: https://www.udesk.cn/doc/
- type: Documentation
  url: https://www.udesk.cn/doc/
- type: APIReference
  url: https://www.udesk.cn/doc/apiv2/intro/
- type: GettingStarted
  url: https://www.udesk.cn/doc/#_1
- type: Support
  url: https://udesk.udesk.cn/hc
- type: Blog
  url: https://blog.udesk.cn/
- type: GitHubOrganization
  url: https://github.com/udesk
- type: SignUp
  url: https://cb.s2.udesk.cn/register
- type: TermsOfService
  url: https://www.udesk.cn/terms_service.html
- type: PrivacyPolicy
  url: https://www.udesk.cn/terms_service.html
- type: Packages
  url: packages/udesk-packages.yml
- type: SDKs
  url: packages/udesk-packages.yml
- type: WellKnown
  url: well-known/udesk-well-known.yml
- type: LLMsTxt
  url: llms/udesk-llms.txt
- type: Authentication
  url: authentication/udesk-authentication.yml
- type: Conventions
  url: conventions/udesk-conventions.yml
- type: ErrorCatalog
  url: errors/udesk-error-codes.yml
- type: Lifecycle
  url: lifecycle/udesk-lifecycle.yml
- type: RateLimits
  url: rate-limits/udesk-rate-limits.yml
- type: Conformance
  url: conformance/udesk-conformance.yml
- type: Compliance
  url: https://www.udesk.cn/product_safety_features.html
- type: TrustCenter
  url: security/udesk-trust-center.yml
- type: Components
  url: components/udesk-components.yml
- type: AsyncAPI
  url: asyncapi/udesk-webhooks-asyncapi.yml
- type: Webhooks
  url: https://www.udesk.cn/doc/apiv2/webhook_v2/

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