Udesk

aid: udesk
name: Udesk
description: Udesk, the flagship product of Beijing Wofeng Times Data Technology (沃丰科技/Wofeng Technology), is a Chinese intelligent
  customer service and customer-experience platform serving enterprises like Yili, BYD, Schneider Electric, and China Merchants
  Group. The suite spans omnichannel IM (20+ channels including WeChat, Weibo, and mini-programs), ticketing, a cloud call
  center with CC PaaS APIs, GaussMind LLM-powered chat/voice robots, ServiceGo field-service management, KCS knowledge management,
  and video customer service. Its developer center publishes REST-style Open APIs (v2 recommended, v1 legacy), event-callback
  webhooks, and mobile/web SDKs, all tenant-scoped with signed-request authentication.
url: https://raw.githubusercontent.com/api-evangelist/udesk/refs/heads/main/apis.yml
accessModel:
  pricing: unknown
  onboarding: self-serve
  trial: false
  try_now: false
  public: false
  label: Self-serve signup
  confidence: medium
  source:
  - authentication
  generated: '2026-07-22'
  method: derived
image: https://www.udesk.cn/images/index/udesk_fav.ico
x-type: company
x-source: vc-portfolio
x-backed-by:
- dcm-ventures
x-tier: profile
x-tier-reason: enriched-from-portfolio-lead
specificationVersion: '0.20'
x-enrichment:
  date: '2026-07-21'
  status: enriched
  artifacts_added: 13
  pass: local-v1
created: '2026-07-17'
modified: '2026-07-21'
tags:
- Company
- Enterprise
- Customer Service
- Call Center
- Ticketing
- Chatbots
- CRM
- Knowledge Management
- SaaS
- China
apis:
- name: Udesk Open API v2
  description: The recommended tenant-scoped Open API for customers, tickets, organizations, agents, agent groups, departments,
    knowledge base, IM sessions, call center, outbound call tasks, questionnaires, work logs, and event-callback (webhook)
    management. Signed requests (SHA-256), JSON, 60 requests/minute default.
  humanURL: https://www.udesk.cn/doc/apiv2/intro/
  baseURL: https://demo.udesk.cn/open_api_v1
  tags:
  - Customer Service
  - Tickets
  - Customers
  - Call Center
  - Webhooks
  properties:
  - type: Documentation
    url: https://www.udesk.cn/doc/apiv2/intro/
  - type: Webhooks
    url: https://www.udesk.cn/doc/apiv2/webhook_v2/
- name: Udesk Open API v1 (legacy)
  description: Legacy Open API kept for existing integrations (tickets, customers, IM, call center, help center) with MD5
    query-string signature auth; the docs recommend migrating to v2.
  humanURL: https://www.udesk.cn/doc/apiv1/intro/
  baseURL: https://demo.udesk.cn/api/v1
  tags:
  - Customer Service
  - Tickets
  - Customers
  - Legacy
  properties:
  - type: Documentation
    url: https://www.udesk.cn/doc/apiv1/intro/
- name: Udesk Robot (GaussMind) API
  description: Bot platform API for applications and robots, FAQ knowledge bases, bot sessions, task-flow entities, external
    LLM integration, and the robot webhook integration hook.
  humanURL: https://www.udesk.cn/doc/robot/intro/
  baseURL: https://km.udesk.cn/api/v1
  tags:
  - Chatbots
  - Knowledge Base
  - AI
  properties:
  - type: Documentation
    url: https://www.udesk.cn/doc/robot/intro/
- name: ServiceGo API
  description: Field-service / after-sales platform API — records, custom fields, filters, users, roles, queues, forms, approvals,
    SSO, event subscriptions, operation logs, and warehouse management.
  humanURL: https://www.udesk.cn/doc/sercive/general-instructions/
  baseURL: https://servicego.udesk.cn/api/v1
  tags:
  - Field Service
  - ITSM
  - Workflows
  properties:
  - type: Documentation
    url: https://www.udesk.cn/doc/sercive/general-instructions/
  - type: Webhooks
    url: https://www.udesk.cn/doc/sercive/subscribe-event/
- name: Udesk KCS Knowledge API
  description: Knowledge center service API for knowledge spaces, categories, Q&A knowledge items, and file knowledge, authenticated
    with a 50-minute Bearer token from /api/auth/open/token.
  humanURL: https://www.udesk.cn/doc/kcs/kcs-intro/
  baseURL: https://knowledgeservice.udesk.cn/api/sdk
  tags:
  - Knowledge Management
  - Search
  properties:
  - type: Documentation
    url: https://www.udesk.cn/doc/kcs/kcs-intro/
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: DomainSecurity
  url: security/udesk-domain-security.yml
- type: Website
  url: https://www.udesk.cn/
- type: DeveloperPortal
  url: https://www.udesk.cn/doc/
- type: Documentation
  url: https://www.udesk.cn/doc/
- type: APIReference
  url: https://www.udesk.cn/doc/apiv2/intro/
- type: GettingStarted
  url: https://www.udesk.cn/doc/#_1
- type: Support
  url: https://udesk.udesk.cn/hc
- type: Blog
  url: https://blog.udesk.cn/
- type: GitHubOrganization
  url: https://github.com/udesk
- type: SignUp
  url: https://cb.s2.udesk.cn/register
- type: TermsOfService
  url: https://www.udesk.cn/terms_service.html
- type: PrivacyPolicy
  url: https://www.udesk.cn/terms_service.html
- type: Packages
  url: packages/udesk-packages.yml
- type: SDKs
  url: packages/udesk-packages.yml
- type: WellKnown
  url: well-known/udesk-well-known.yml
- type: LLMsTxt
  url: llms/udesk-llms.txt
- type: Authentication
  url: authentication/udesk-authentication.yml
- type: Conventions
  url: conventions/udesk-conventions.yml
- type: ErrorCatalog
  url: errors/udesk-error-codes.yml
- type: Lifecycle
  url: lifecycle/udesk-lifecycle.yml
- type: RateLimits
  url: rate-limits/udesk-rate-limits.yml
- type: Conformance
  url: conformance/udesk-conformance.yml
- type: Compliance
  url: https://www.udesk.cn/product_safety_features.html
- type: TrustCenter
  url: security/udesk-trust-center.yml
- type: Components
  url: components/udesk-components.yml
- type: AsyncAPI
  url: asyncapi/udesk-webhooks-asyncapi.yml
- type: Webhooks
  url: https://www.udesk.cn/doc/apiv2/webhook_v2/