Udesk · Rate Limits

Udesk Rate Limits

Published rate limits for Udesk's API families. The Open API (v2) and ServiceGo document a default of 60 calls per minute per tenant; the KCS knowledge SDK API documents a server-side Guava RateLimiter at 8 requests per second (100 ms token-acquisition timeout). No rate-limit response headers or 429 semantics are documented.

Udesk Rate Limits is the machine-readable rate-limit profile for Udesk on the APIs.io network, conforming to the API Commons Rate Limits specification.

It captures 3 rate-limit definitions, measuring requests_per_minute and requests_per_second.

The profile also includes 2 backoff/retry policies defined.

Tagged areas include Rate Limiting and Customer Service.

3 Limits
Rate LimitingCustomer Service

Limits

Open API v2 (default) tenant
requests_per_minute · minute
60
ServiceGo API (default) tenant
requests_per_minute · minute
60
KCS SDK API service
requests_per_second · second
8

Policies

Server-side only
APIs are designed for server-side calling; client-side calls risk token leakage and are disallowed by the docs.
Anti-replay
v2 requests must carry a timestamp within 5 minutes of server time and a nonce that is unique within 15 minutes.

Sources