Balto

aid: balto
name: Balto
description: Balto is a contact center AI platform that pairs live human agents with real-time AI to improve conversation
  quality, compliance, efficiency, and revenue. Its unified system delivers real-time agent guidance (Agent Assist), automated
  quality assurance that auto-scores 100% of interactions, real-time compliance monitoring and risk alerting, AI coaching,
  call summarization (Real-Time Notetaker), omnichannel voice and digital support, and a Voice AI Agent (Togo) for high-volume
  repeatable calls. Balto integrates with 50+ contact center (CCaaS) platforms including Five9, Genesys, Amazon Connect, NICE
  inContact, RingCentral, and Convoso, and exposes a Call Data API for exporting historical call records into external systems
  and data warehouses. Founded in St. Louis, Balto is backed by Sierra Ventures. This profile was enriched from Balto's public
  web surface; the Docs Hub at docs.balto.ai is a ReadMe-hosted site that redirects every path, including /reference and /openapi.json,
  to login.balto.ai, and Balto states the hub — which holds its full API documentation — is available exclusively to current
  customers with Balto Cloud credentials, so no public OpenAPI, GraphQL, AsyncAPI or MCP contract was available to harvest.
url: https://raw.githubusercontent.com/api-evangelist/balto/refs/heads/main/apis.yml
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source: []
  generated: '2026-07-22'
  method: derived
image: https://cdn.sanity.io/images/jnw43o37/production/b992c6f0d9016403311c1da51bd5bef4effc8988-1200x630.png
x-type: company
x-source: vc-portfolio
x-backed-by:
- sierra-ventures
x-tier: stub
x-tier-reason: portfolio-lead
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-08-14'
x-docs-platform: readme
x-docs-platform-confidence: high
x-docs-platform-checked: 2026-09-20
tags:
- Company
- Artificial Intelligence
- Contact Center
- Conversation Intelligence
- Agent Assist
- Real-Time Guidance
- Quality Assurance
- Compliance
- Call Center
- CCaaS
- Voice AI
tags_raw:
- Company
- Ai
- Contact Center
- Conversation Intelligence
- Agent Assist
- Real-Time Guidance
- Quality Assurance
- Compliance
- Call Center
- CCaaS
- Voice AI
apis:
- name: Balto Call Data API
  description: Balto's Call Data API gives customers programmatic access to their historical call records so they can transfer,
    analyse and activate that data in a CRM, data warehouse or any system that accepts API-based ingestion, without needing
    a native CCaaS integration. Balto runs it as a separately monitored production service — "Balto Data API" is its own component
    on status.balto.ai. The reference documentation is inside the customer-only Docs Hub, so the base URL, authentication
    model, operations and limits are not published publicly and no baseURL is recorded here rather than guessed.
  humanURL: https://www.balto.ai/integrations/call-data-api/
  x-base-url: undisclosed
  x-base-url-reason: API reference is gated behind login.balto.ai; no api.* host resolves in DNS and none appears in certificate
    transparency for balto.ai (checked 2026-08-14).
  tags:
  - Call Data
  - Conversation Intelligence
  - Data Export
  - Contact Center
  properties:
  - type: Documentation
    url: https://docs.balto.ai/
  - type: StatusPage
    url: https://status.balto.ai/
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Website
  url: https://balto.ai/
- type: DeveloperPortal
  url: https://docs.balto.ai/
- type: Documentation
  url: https://www.balto.ai/docs/
- type: Integrations
  url: https://www.balto.ai/integrations/
- type: Support
  url: https://www.balto.ai/contact/
- type: Blog
  url: https://www.balto.ai/blog/
- type: GitHubOrganization
  url: https://github.com/BaltoSoftware
- type: Login
  url: https://login.balto.ai/
- type: SignUp
  url: https://www.balto.ai/get-demo/
- type: TermsOfService
  url: https://www.balto.ai/terms/terms-of-service/
- type: PrivacyPolicy
  url: https://www.balto.ai/terms/privacy-policy/
- type: StatusPage
  url: https://status.balto.ai/
- type: TrustCenter
  url: https://trust.balto.ai/
- type: Compliance
  url: https://www.balto.ai/security/
- type: Lifecycle
  url: lifecycle/balto-lifecycle.yml
- type: DomainSecurity
  url: security/balto-domain-security.yml
- type: LLMsTxt
  url: llms/balto-llms.txt
- type: Conformance
  url: conformance/balto-conformance.yml
- type: Plans
  url: plans/balto-plans-pricing.yml
- type: RateLimits
  url: rate-limits/balto-rate-limits.yml
x-enrichment:
  date: '2026-08-14'
  status: minimal
  artifacts_added: 4
  pass: local-v1
  note: 'Contract discovery ran against every Balto-controlled host (balto.ai, www.balto.ai, docs.balto.ai, login.balto.ai,
    status.balto.ai, trust.balto.ai plus every subdomain in certificate transparency). No OpenAPI, GraphQL, AsyncAPI, MCP
    server or agent card is publicly reachable. Prior stamp: 2026-07-19 backfilled.'
x-coverage:
  state: gated
  reason: customer-only-docs
  detail: Balto's ReadMe-hosted Docs Hub at docs.balto.ai HTTP 302s every path — including /reference and /openapi.json —
    to https://login.balto.ai/?redirect=, and Balto's own Download & Support page states the hub holding its "Full API Documentation"
    is "available exclusively to current customers with Balto Cloud login credentials".
  evidence:
  - url: https://docs.balto.ai/reference
    status: 302
  - url: https://docs.balto.ai/openapi.json
    status: 302
  - url: https://www.balto.ai/download-balto/
    status: 200
  - url: https://status.balto.ai/api/v2/components.json
    status: 200
  checked: '2026-08-14'