Phonely Post Call Event Example is an example object payload from Phonely, with 28 top-level fields. It illustrates the shape of data this provider's APIs accept or return.
{
"callId": "call_01HXY8ZZB6Q4DR9SS6S5KEM3CK",
"agentName": "Front Desk Assistant",
"callerName": "Maria Hernandez",
"callDirection": "inbound",
"callStarted": "2026-05-24T18:02:14Z",
"callEnded": "2026-05-24T18:05:51Z",
"duration": 217,
"businessPhoneNumber": "+14155551212",
"customerPhoneNumber": "+14155557777",
"mentionedEmail": "maria.h@example.com",
"mentionedDate": "2026-05-29",
"mentionedTime": "10:30",
"transcriptText": "Agent: Hello, you've reached Phonely Dental — how can I help you today?\nUser: Hi, I'd like to schedule a cleaning. ...",
"transcript": [
{
"role": "agent",
"content": "Hello, you've reached Phonely Dental — how can I help you today?"
},
{
"role": "user",
"content": "Hi, I'd like to schedule a cleaning."
},
{
"role": "agent",
"content": "Of course — could I get your name and a good email to send the confirmation to?"
},
{
"role": "user",
"content": "Maria Hernandez, maria dot h at example dot com."
},
{
"role": "agent",
"content": "Great. I have an opening Friday May twenty-ninth at ten thirty A M. Does that work?"
},
{
"role": "user",
"content": "Yes that works, thank you."
}
],
"summary": "Maria Hernandez booked a dental cleaning appointment for May 29 at 10:30 AM and provided her email for confirmation.",
"longSummary": "Maria Hernandez called Phonely Dental to schedule a routine cleaning. The agent collected her name and email address (maria.h@example.com), offered an available appointment slot on Friday May 29 at 10:30 AM, and confirmed the booking. The caller agreed and the call ended cordially.",
"purpose": "Schedule a dental cleaning appointment",
"topic": "Appointment Scheduling",
"sentiment": "positive",
"keyPoints": [
"Caller is an existing patient asking for a routine cleaning",
"Appointment confirmed for 2026-05-29 at 10:30 AM",
"Confirmation email to be sent to maria.h@example.com"
],
"unansweredQuestions": [],
"actionItems": [
"Send appointment confirmation email to maria.h@example.com",
"Create calendar event for 2026-05-29 10:30 AM cleaning with Maria Hernandez"
],
"followUp": "no",
"followUpReason": "",
"ai_success": "true",
"recordingUrl": "https://app.phonely.ai/recordings/call_01HXY8ZZB6Q4DR9SS6S5KEM3CK.mp3",
"dashboardUrl": "https://app.phonely.ai/calls/call_01HXY8ZZB6Q4DR9SS6S5KEM3CK",
"endedReason": "caller_hangup"
}