Tenfold

Tenfold (a LivePerson company) is a computer-telephony integration (CTI) platform — marketed as the "Customer Experience Cloud" — that connects phone systems and contact-center platforms with CRM and support systems. It surfaces the caller's CRM record on inbound and outbound calls, enables click-to-call, automatic call logging, call notes, and call recording, and connects leading CRMs (Salesforce, Microsoft Dynamics, ServiceNow, Oracle NetSuite, Zendesk, SugarCRM, Bullhorn) with major phone systems (Cisco, Avaya, Genesys, RingCentral, Webex Calling, 3CX, Mitel, and more). Its REST API originates and queries calls, controls recording, manages users and organizations, reads and writes CRM records, and returns call analytics, transcripts, and keyword extraction. Tenfold was acquired by LivePerson in October 2021.

Tenfold publishes 8 APIs on the APIs.io network, including Analytics API, Authentication API, Calls API, and 5 more. Tagged areas include Company, CTI, Contact Center, Telephony, and CRM Integration.

The Tenfold catalog on APIs.io includes 1 event-driven AsyncAPI specification.

Tenfold’s developer surface includes API reference, documentation, authentication, and 7 more developer resources.

🌐 Visit website 📡 Source on GitHub
37.7/100 thin ▬ flat Agent 49/100 agent ready Full breakdown ↓
scored 2026-07-27 · rubric v0.5
AccessSelf serve
8 APIs 1 MCP Servers
CompanyCTIContact CenterTelephonyCRM IntegrationCall AnalyticsCustomer ExperienceVoice

Kin Score

Kin Score Kin Score How this is scored →
scored 2026-07-27 · rubric v0.5
Composite quality — 37.7/100 · thin
Contract Quality 15.6 / 25
Developer Ergonomics 10.0 / 20
Commercial Clarity 0.0 / 20
Operational Transparency 2.1 / 13
Governance 0.0 / 12
Discoverability 10.0 / 10
Agent readiness — 49/100 · agent ready
Machine-Readable Contract 18 / 18
Agentic Access Contract 0 / 15
MCP Server 12 / 12
Machine-Readable Auth 10 / 10
Idempotency 0 / 9
Stable Error Semantics 0 / 8
Request/Response Examples 0 / 7
Rate-Limit Signaling 0 / 7
Typed Event Surface 6 / 6
Agent Skills 5 / 5
Well-Known Catalog 0 / 4
Consent & Bot Identity 0 / 3
Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/tenfold: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

APIs 8

Individual APIs this provider publishes, each with its own machine-readable definition.

Tenfold Analytics API

Call analytics, transcripts, keywords, and reports

Tenfold Authentication API

OAuth 2.0 and JWT token issuance and authorization

Tenfold Calls API

Originate, query, control, and update calls

Tenfold Contact Lists API

Contact list management (BETA)

Tenfold CRM Records API

Create, edit, and query CRM records and interactions

Tenfold Organizations API

Organization data and integration health

Tenfold Tracking API

Custom event tracking

Tenfold Users API

Users, current-user profile, and settings

Scroll for all 8

MCP Servers 1

Model Context Protocol servers that expose these APIs to AI agents.

tenfold-mcp.yml

MCP SERVER

Event Specifications 1

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Tenfold Webhooks

ASYNCAPI

Security Posture 1

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Tenfold Authentication

oauth2/http · 3 schemes

SECURITY

Resources

Get Started 1

Portal, sign-up, and the first successful call

DeveloperPortal
DeveloperPortal

Documentation 2

Reference material describing how the API behaves

APIReference
APIReference
 Documentation
Documentation

Agent Surfaces 3

MCP servers, agent skills, and machine-readable catalogs

MCPServer
MCPServer
 AgentSkill
AgentSkill
 LLMsTxt
LLMsTxt

Design & Contract 1

Pagination, idempotency, versioning, errors, and events

Webhooks
Webhooks

Access & Security 1

Authentication, authorization, and security posture

Authentication
Authentication

Operate 1

Status, limits, changes, and where to get help

Deprecation
Deprecation

Company 1

The organization behind the API

Website
Website

Source (apis.yml)

apis.yml Raw ↑ 
aid: tenfold
accessModel:
  pricing: unknown
  onboarding: self-serve
  trial: false
  try_now: false
  public: false
  label: Self-serve signup
  confidence: medium
  source:
  - authentication
  generated: '2026-07-22'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/tenfold.png
name: Tenfold
description: Tenfold (a LivePerson company) is a computer-telephony integration (CTI) platform — marketed as the "Customer
  Experience Cloud" — that connects phone systems and contact-center platforms with CRM and support systems. It surfaces the
  caller's CRM record on inbound and outbound calls, enables click-to-call, automatic call logging, call notes, and call recording,
  and connects leading CRMs (Salesforce, Microsoft Dynamics, ServiceNow, Oracle NetSuite, Zendesk, SugarCRM, Bullhorn) with
  major phone systems (Cisco, Avaya, Genesys, RingCentral, Webex Calling, 3CX, Mitel, and more). Its REST API originates and
  queries calls, controls recording, manages users and organizations, reads and writes CRM records, and returns call analytics,
  transcripts, and keyword extraction. Tenfold was acquired by LivePerson in October 2021.
url: https://raw.githubusercontent.com/api-evangelist/tenfold/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- a16z
- techstars
x-tier: stub
x-tier-reason: portfolio-lead
specificationVersion: '0.20'
created: '2026-07-17'
modified: '2026-07-21'
tags:
- Company
- CTI
- Contact Center
- Telephony
- CRM Integration
- Call Analytics
- Customer Experience
- Voice
apis:
- aid: tenfold:tenfold-analytics-api
  name: Tenfold Analytics API
  description: Call analytics, transcripts, keywords, and reports
  humanURL: https://apidocs.tenfold.com/
  baseURL: https://api.tenfold.com
  tags:
  - Analytics
  properties:
  - type: OpenAPI
    url: openapi/tenfold-analytics-api-openapi.yml
  - type: Authentication
    url: authentication/tenfold-authentication.yml
  - type: Conventions
    url: conventions/tenfold-conventions.yml
  - type: ErrorCatalog
    url: errors/tenfold-problem-types.yml
  - type: DataModel
    url: data-model/tenfold-data-model.yml
  - type: Lifecycle
    url: lifecycle/tenfold-lifecycle.yml
  - type: Deprecation
    url: lifecycle/tenfold-lifecycle.yml
  - type: Conformance
    url: conformance/tenfold-conformance.yml
  - type: Webhooks
    url: asyncapi/tenfold-webhooks.yml
- aid: tenfold:tenfold-authentication-api
  name: Tenfold Authentication API
  description: OAuth 2.0 and JWT token issuance and authorization
  humanURL: https://apidocs.tenfold.com/
  baseURL: https://api.tenfold.com
  tags:
  - Authentication
  properties:
  - type: OpenAPI
    url: openapi/tenfold-authentication-api-openapi.yml
  - type: Authentication
    url: authentication/tenfold-authentication.yml
  - type: Conventions
    url: conventions/tenfold-conventions.yml
  - type: ErrorCatalog
    url: errors/tenfold-problem-types.yml
  - type: DataModel
    url: data-model/tenfold-data-model.yml
  - type: Lifecycle
    url: lifecycle/tenfold-lifecycle.yml
  - type: Deprecation
    url: lifecycle/tenfold-lifecycle.yml
  - type: Conformance
    url: conformance/tenfold-conformance.yml
  - type: Webhooks
    url: asyncapi/tenfold-webhooks.yml
- aid: tenfold:tenfold-calls-api
  name: Tenfold Calls API
  description: Originate, query, control, and update calls
  humanURL: https://apidocs.tenfold.com/
  baseURL: https://api.tenfold.com
  tags:
  - Calls
  properties:
  - type: OpenAPI
    url: openapi/tenfold-calls-api-openapi.yml
  - type: Authentication
    url: authentication/tenfold-authentication.yml
  - type: Conventions
    url: conventions/tenfold-conventions.yml
  - type: ErrorCatalog
    url: errors/tenfold-problem-types.yml
  - type: DataModel
    url: data-model/tenfold-data-model.yml
  - type: Lifecycle
    url: lifecycle/tenfold-lifecycle.yml
  - type: Deprecation
    url: lifecycle/tenfold-lifecycle.yml
  - type: Conformance
    url: conformance/tenfold-conformance.yml
  - type: Webhooks
    url: asyncapi/tenfold-webhooks.yml
- aid: tenfold:tenfold-contact-lists-api
  name: Tenfold Contact Lists API
  description: Contact list management (BETA)
  humanURL: https://apidocs.tenfold.com/
  baseURL: https://api.tenfold.com
  tags:
  - Contact Lists
  properties:
  - type: OpenAPI
    url: openapi/tenfold-contact-lists-api-openapi.yml
  - type: Authentication
    url: authentication/tenfold-authentication.yml
  - type: Conventions
    url: conventions/tenfold-conventions.yml
  - type: ErrorCatalog
    url: errors/tenfold-problem-types.yml
  - type: DataModel
    url: data-model/tenfold-data-model.yml
  - type: Lifecycle
    url: lifecycle/tenfold-lifecycle.yml
  - type: Deprecation
    url: lifecycle/tenfold-lifecycle.yml
  - type: Conformance
    url: conformance/tenfold-conformance.yml
  - type: Webhooks
    url: asyncapi/tenfold-webhooks.yml
- aid: tenfold:tenfold-crm-records-api
  name: Tenfold CRM Records API
  description: Create, edit, and query CRM records and interactions
  humanURL: https://apidocs.tenfold.com/
  baseURL: https://api.tenfold.com
  tags:
  - CRM Records
  properties:
  - type: OpenAPI
    url: openapi/tenfold-crm-records-api-openapi.yml
  - type: Authentication
    url: authentication/tenfold-authentication.yml
  - type: Conventions
    url: conventions/tenfold-conventions.yml
  - type: ErrorCatalog
    url: errors/tenfold-problem-types.yml
  - type: DataModel
    url: data-model/tenfold-data-model.yml
  - type: Lifecycle
    url: lifecycle/tenfold-lifecycle.yml
  - type: Deprecation
    url: lifecycle/tenfold-lifecycle.yml
  - type: Conformance
    url: conformance/tenfold-conformance.yml
  - type: Webhooks
    url: asyncapi/tenfold-webhooks.yml
- aid: tenfold:tenfold-organizations-api
  name: Tenfold Organizations API
  description: Organization data and integration health
  humanURL: https://apidocs.tenfold.com/
  baseURL: https://api.tenfold.com
  tags:
  - Organizations
  properties:
  - type: OpenAPI
    url: openapi/tenfold-organizations-api-openapi.yml
  - type: Authentication
    url: authentication/tenfold-authentication.yml
  - type: Conventions
    url: conventions/tenfold-conventions.yml
  - type: ErrorCatalog
    url: errors/tenfold-problem-types.yml
  - type: DataModel
    url: data-model/tenfold-data-model.yml
  - type: Lifecycle
    url: lifecycle/tenfold-lifecycle.yml
  - type: Deprecation
    url: lifecycle/tenfold-lifecycle.yml
  - type: Conformance
    url: conformance/tenfold-conformance.yml
  - type: Webhooks
    url: asyncapi/tenfold-webhooks.yml
- aid: tenfold:tenfold-tracking-api
  name: Tenfold Tracking API
  description: Custom event tracking
  humanURL: https://apidocs.tenfold.com/
  baseURL: https://api.tenfold.com
  tags:
  - Tracking
  properties:
  - type: OpenAPI
    url: openapi/tenfold-tracking-api-openapi.yml
  - type: Authentication
    url: authentication/tenfold-authentication.yml
  - type: Conventions
    url: conventions/tenfold-conventions.yml
  - type: ErrorCatalog
    url: errors/tenfold-problem-types.yml
  - type: DataModel
    url: data-model/tenfold-data-model.yml
  - type: Lifecycle
    url: lifecycle/tenfold-lifecycle.yml
  - type: Deprecation
    url: lifecycle/tenfold-lifecycle.yml
  - type: Conformance
    url: conformance/tenfold-conformance.yml
  - type: Webhooks
    url: asyncapi/tenfold-webhooks.yml
- aid: tenfold:tenfold-users-api
  name: Tenfold Users API
  description: Users, current-user profile, and settings
  humanURL: https://apidocs.tenfold.com/
  baseURL: https://api.tenfold.com
  tags:
  - Users
  properties:
  - type: OpenAPI
    url: openapi/tenfold-users-api-openapi.yml
  - type: Authentication
    url: authentication/tenfold-authentication.yml
  - type: Conventions
    url: conventions/tenfold-conventions.yml
  - type: ErrorCatalog
    url: errors/tenfold-problem-types.yml
  - type: DataModel
    url: data-model/tenfold-data-model.yml
  - type: Lifecycle
    url: lifecycle/tenfold-lifecycle.yml
  - type: Deprecation
    url: lifecycle/tenfold-lifecycle.yml
  - type: Conformance
    url: conformance/tenfold-conformance.yml
  - type: Webhooks
    url: asyncapi/tenfold-webhooks.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Website
  url: https://tenfold.com/
- type: DeveloperPortal
  url: https://apidocs.tenfold.com/
- type: APIReference
  url: https://apidocs.tenfold.com/
- type: Documentation
  url: https://docs.tenfold.com/
- type: Authentication
  url: authentication/tenfold-authentication.yml
- type: MCPServer
  url: mcp/tenfold-mcp.yml
- type: AgentSkill
  url: skills/_index.yml
- type: Webhooks
  url: asyncapi/tenfold-webhooks.yml
- type: Deprecation
  url: lifecycle/tenfold-lifecycle.yml
- type: LLMsTxt
  url: llms/tenfold-llms.txt
x-enrichment:
  date: '2026-07-21'
  status: enriched
  artifacts_added: 15
  pass: local-v1