Tenfold

Tenfold (a LivePerson company) is a computer-telephony integration (CTI) platform — marketed as the "Customer Experience Cloud" — that connects phone systems and contact-center platforms with CRM and support systems. It surfaces the caller's CRM record on inbound and outbound calls, enables click-to-call, automatic call logging, call notes, and call recording, and connects leading CRMs (Salesforce, Microsoft Dynamics, ServiceNow, Oracle NetSuite, Zendesk, SugarCRM, Bullhorn) with major phone systems (Cisco, Avaya, Genesys, RingCentral, Webex Calling, 3CX, Mitel, and more). Its REST API originates and queries calls, controls recording, manages users and organizations, reads and writes CRM records, and returns call analytics, transcripts, and keyword extraction. Tenfold was acquired by LivePerson in October 2021.

Tenfold publishes 8 API contracts indexed on the APIs.io network, including Analytics API, Authentication API, Calls API, and 5 more. Tagged areas include Company, CTI, Contact Center, Telephony, and CRM Integration.

The Tenfold catalog on APIs.io includes 1 event-driven AsyncAPI specification.

Tenfold’s developer surface includes engineering blog, API reference, documentation, authentication, and 10 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

29.3/100 thin ▬ flat Agent 26/100 agent aware Full breakdown ↓
scored 2026-10-17 · rubric v0.24.0

AccessSelf serve

1 published contract

Company CTI Contact Center Telephony CRM Integration Call Analytics Customer Experience Voice

What this lets a business do 2

Business capabilities this provider's published APIs can perform, derived from its own contracts. Browse all capabilities →

Customer Relationship Management

BC-420

CRM Records

POST /v2/crm/records DELETE /v2/crm/records/{recordId}/remove-number

Customer Service Management

BC-430

Calls

POST /api/v1/calls/originate POST /api/v1/calls/{callId}/startRecording

Kin Score

Kin Score How this is scored →
scored 2026-10-17 · rubric v0.24.0

Composite quality — 29.3/100 · thin

Contract Quality 9.2 / 19

Developer Ergonomics 6.3 / 15

Access Clarity 0.0 / 15

Operational Transparency 1.5 / 10

Contract Governance 0.4 / 9

Discoverability 5.5 / 8

Regulatory Posture 1.6 / 15

Create-or-Update Ergonomics 0.0 / 10

Agent readiness — 26/100 · agent aware

Machine-Readable Contract 18 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 8 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 6 / 6

Agent Skills 5 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics applies to this provider. This API accepts writes, so it carries 10 points of the composite. It is scored from the published contracts themselves: whether a caller can create-or-update in one call, whether the write accepts a key the caller already holds, and whether the response says which branch ran. Without that, every write needs a search-and-branch in front of it, and the first time that check is skipped a duplicate record is created. Scored against the observed mean rather than raw — a provider at the catalog average is unchanged by this facet, not penalised by it.

The six quality facets above are damped to 75 points between them, because the conditional facet above carries the other 25. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 75% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/tenfold: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Markets this provider is in provisional

The Kin Score Market layer reads a provider inside its market: its position, and how deep its integrations go. Depth is only comparable within a position. Provisional and unweighted: not part of the Kin Score or agent readiness.

Market	Position	Depth	Registered MCP server	Declares compatibility
Customer Support, Helpdesk and Contact Center	builds-on	17.2 (thin)	-	-

Registered MCP server and declares compatibility are report only — not weighted. Undeclared means we found nothing we can read, so there is no number: we never infer integrations.

APIs 8

Individual APIs this provider publishes, each with its own machine-readable definition.

Tenfold Analytics API

Call analytics, transcripts, keywords, and reports

Tenfold Authentication API

OAuth 2.0 and JWT token issuance and authorization

Tenfold Calls API

Originate, query, control, and update calls

Tenfold Contact Lists API

Contact list management (BETA)

Tenfold CRM Records API

Create, edit, and query CRM records and interactions

Tenfold Organizations API

Organization data and integration health

Tenfold Tracking API

Custom event tracking

Tenfold Users API

Users, current-user profile, and settings

Scroll for all 8

Open Collections 9

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

API Collection

OPEN COLLECTION

Tenfold Analytics API

OPEN COLLECTION

Tenfold Analytics Authentication API

OPEN COLLECTION

Tenfold Analytics Calls API

OPEN COLLECTION

Tenfold Analytics Contact Lists API

OPEN COLLECTION

Tenfold Analytics CRM Records API

OPEN COLLECTION

Tenfold Analytics Organizations API

OPEN COLLECTION

Tenfold Analytics Tracking API

OPEN COLLECTION

Tenfold Analytics Users API

OPEN COLLECTION

Scroll for all 9

Event Specifications 1

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Tenfold Webhooks

ASYNCAPI

OpenAPI Overlays 1

Overlays applied on top of this provider's contracts. Each card says who wrote it: a document the provider publishes, or one API Evangelist derived or generated.

Tenfold Openapi Overlay

4 actions · update · tenfold-openapi.yml

UNRECORDED

Security Posture 1

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Tenfold Authentication

oauth2/http · 3 schemes

SECURITY

Resources

Get Started 1

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

Documentation 2

Reference material describing how the API behaves

APIReference

APIReference

Documentation

Documentation

Agent Surfaces 3

MCP servers, agent skills, and machine-readable catalogs

X-MCPServerCandidate

X-MCPServerCandidate

AgentSkill

AgentSkill

LLMsTxt

LLMsTxt

Design & Contract 1

Pagination, idempotency, versioning, errors, and events

Webhooks

Webhooks

Access & Security 1

Authentication, authorization, and security posture

Authentication

Authentication

Operate 1

Status, limits, changes, and where to get help

Deprecation

Deprecation

Company 2

The organization behind the API

Blog

Blog

Website

Website

Other 3

Properties that don't map to a standard resource type

ParentCompany

ParentCompany

CapabilityMap

CapabilityMap

Overlay

Overlay

Source (apis.yml)

aid: tenfold
deliveryModel:
  model: unknown
  open_source: false
  commercial: false
  callable_host: true
  label: Delivery model not determined — needs a product licence on record
  confidence: low
  source:
  - openapi
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: self-serve
  trial: false
  try_now: false
  public: false
  label: Self-serve signup
  confidence: medium
  source:
  - authentication
  - url: https://tenfold.com/
    status: 301
    note: declared website redirects to https://www.liveperson.com/ — a different registrable domain (tenfold.com -> liveperson.com),
      possible rename or acquisition (probed 2026-09-03, roadmap#169)
  generated: '2026-07-22'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/tenfold.png
name: Tenfold
description: Tenfold (a LivePerson company) is a computer-telephony integration (CTI) platform — marketed as the "Customer
  Experience Cloud" — that connects phone systems and contact-center platforms with CRM and support systems. It surfaces the
  caller's CRM record on inbound and outbound calls, enables click-to-call, automatic call logging, call notes, and call recording,
  and connects leading CRMs (Salesforce, Microsoft Dynamics, ServiceNow, Oracle NetSuite, Zendesk, SugarCRM, Bullhorn) with
  major phone systems (Cisco, Avaya, Genesys, RingCentral, Webex Calling, 3CX, Mitel, and more). Its REST API originates and
  queries calls, controls recording, manages users and organizations, reads and writes CRM records, and returns call analytics,
  transcripts, and keyword extraction. Tenfold was acquired by LivePerson in October 2021.
url: https://raw.githubusercontent.com/api-evangelist/tenfold/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- a16z
- techstars
x-tier: stub
x-tier-reason: portfolio-lead
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-10-06'
x-docs-platform: slate
x-docs-platform-confidence: medium
x-docs-platform-checked: 2026-10-17
tags:
- Company
- CTI
- Contact Center
- Telephony
- CRM Integration
- Call Analytics
- Customer Experience
- Voice
apis:
- aid: tenfold:tenfold-analytics-api
  name: Tenfold Analytics API
  description: Call analytics, transcripts, keywords, and reports
  humanURL: https://apidocs.tenfold.com/
  baseURL: https://api.tenfold.com
  tags:
  - Analytics
  properties:
  - type: OpenAPI
    url: openapi/tenfold-analytics-api-openapi.yml
  - type: Authentication
    url: authentication/tenfold-authentication.yml
  - type: Conventions
    url: conventions/tenfold-conventions.yml
  - type: ErrorCatalog
    url: errors/tenfold-problem-types.yml
  - type: DataModel
    url: data-model/tenfold-data-model.yml
  - type: Lifecycle
    url: lifecycle/tenfold-lifecycle.yml
  - type: Deprecation
    url: lifecycle/tenfold-lifecycle.yml
  - type: Conformance
    url: conformance/tenfold-conformance.yml
  - type: Webhooks
    url: asyncapi/tenfold-webhooks.yml
- aid: tenfold:tenfold-authentication-api
  name: Tenfold Authentication API
  description: OAuth 2.0 and JWT token issuance and authorization
  humanURL: https://apidocs.tenfold.com/
  baseURL: https://api.tenfold.com
  tags:
  - Authentication
  properties:
  - type: OpenAPI
    url: openapi/tenfold-authentication-api-openapi.yml
  - type: Authentication
    url: authentication/tenfold-authentication.yml
  - type: Conventions
    url: conventions/tenfold-conventions.yml
  - type: ErrorCatalog
    url: errors/tenfold-problem-types.yml
  - type: DataModel
    url: data-model/tenfold-data-model.yml
  - type: Lifecycle
    url: lifecycle/tenfold-lifecycle.yml
  - type: Deprecation
    url: lifecycle/tenfold-lifecycle.yml
  - type: Conformance
    url: conformance/tenfold-conformance.yml
  - type: Webhooks
    url: asyncapi/tenfold-webhooks.yml
- aid: tenfold:tenfold-calls-api
  name: Tenfold Calls API
  description: Originate, query, control, and update calls
  humanURL: https://apidocs.tenfold.com/
  baseURL: https://api.tenfold.com
  tags:
  - Calls
  properties:
  - type: OpenAPI
    url: openapi/tenfold-calls-api-openapi.yml
  - type: Authentication
    url: authentication/tenfold-authentication.yml
  - type: Conventions
    url: conventions/tenfold-conventions.yml
  - type: ErrorCatalog
    url: errors/tenfold-problem-types.yml
  - type: DataModel
    url: data-model/tenfold-data-model.yml
  - type: Lifecycle
    url: lifecycle/tenfold-lifecycle.yml
  - type: Deprecation
    url: lifecycle/tenfold-lifecycle.yml
  - type: Conformance
    url: conformance/tenfold-conformance.yml
  - type: Webhooks
    url: asyncapi/tenfold-webhooks.yml
- aid: tenfold:tenfold-contact-lists-api
  name: Tenfold Contact Lists API
  description: Contact list management (BETA)
  humanURL: https://apidocs.tenfold.com/
  baseURL: https://api.tenfold.com
  tags:
  - Contact Lists
  properties:
  - type: OpenAPI
    url: openapi/tenfold-contact-lists-api-openapi.yml
  - type: Authentication
    url: authentication/tenfold-authentication.yml
  - type: Conventions
    url: conventions/tenfold-conventions.yml
  - type: ErrorCatalog
    url: errors/tenfold-problem-types.yml
  - type: DataModel
    url: data-model/tenfold-data-model.yml
  - type: Lifecycle
    url: lifecycle/tenfold-lifecycle.yml
  - type: Deprecation
    url: lifecycle/tenfold-lifecycle.yml
  - type: Conformance
    url: conformance/tenfold-conformance.yml
  - type: Webhooks
    url: asyncapi/tenfold-webhooks.yml
- aid: tenfold:tenfold-crm-records-api
  name: Tenfold CRM Records API
  description: Create, edit, and query CRM records and interactions
  humanURL: https://apidocs.tenfold.com/
  baseURL: https://api.tenfold.com
  tags:
  - CRM Records
  properties:
  - type: OpenAPI
    url: openapi/tenfold-crm-records-api-openapi.yml
  - type: Authentication
    url: authentication/tenfold-authentication.yml
  - type: Conventions
    url: conventions/tenfold-conventions.yml
  - type: ErrorCatalog
    url: errors/tenfold-problem-types.yml
  - type: DataModel
    url: data-model/tenfold-data-model.yml
  - type: Lifecycle
    url: lifecycle/tenfold-lifecycle.yml
  - type: Deprecation
    url: lifecycle/tenfold-lifecycle.yml
  - type: Conformance
    url: conformance/tenfold-conformance.yml
  - type: Webhooks
    url: asyncapi/tenfold-webhooks.yml
- aid: tenfold:tenfold-organizations-api
  name: Tenfold Organizations API
  description: Organization data and integration health
  humanURL: https://apidocs.tenfold.com/
  baseURL: https://api.tenfold.com
  tags:
  - Organization
  tags_raw:
  - Organizations
  properties:
  - type: OpenAPI
    url: openapi/tenfold-organizations-api-openapi.yml
  - type: Authentication
    url: authentication/tenfold-authentication.yml
  - type: Conventions
    url: conventions/tenfold-conventions.yml
  - type: ErrorCatalog
    url: errors/tenfold-problem-types.yml
  - type: DataModel
    url: data-model/tenfold-data-model.yml
  - type: Lifecycle
    url: lifecycle/tenfold-lifecycle.yml
  - type: Deprecation
    url: lifecycle/tenfold-lifecycle.yml
  - type: Conformance
    url: conformance/tenfold-conformance.yml
  - type: Webhooks
    url: asyncapi/tenfold-webhooks.yml
- aid: tenfold:tenfold-tracking-api
  name: Tenfold Tracking API
  description: Custom event tracking
  humanURL: https://apidocs.tenfold.com/
  baseURL: https://api.tenfold.com
  tags:
  - Tracking
  properties:
  - type: OpenAPI
    url: openapi/tenfold-tracking-api-openapi.yml
  - type: Authentication
    url: authentication/tenfold-authentication.yml
  - type: Conventions
    url: conventions/tenfold-conventions.yml
  - type: ErrorCatalog
    url: errors/tenfold-problem-types.yml
  - type: DataModel
    url: data-model/tenfold-data-model.yml
  - type: Lifecycle
    url: lifecycle/tenfold-lifecycle.yml
  - type: Deprecation
    url: lifecycle/tenfold-lifecycle.yml
  - type: Conformance
    url: conformance/tenfold-conformance.yml
  - type: Webhooks
    url: asyncapi/tenfold-webhooks.yml
- aid: tenfold:tenfold-users-api
  name: Tenfold Users API
  description: Users, current-user profile, and settings
  humanURL: https://apidocs.tenfold.com/
  baseURL: https://api.tenfold.com
  tags:
  - User
  tags_raw:
  - Users
  properties:
  - type: OpenAPI
    url: openapi/tenfold-users-api-openapi.yml
  - type: Authentication
    url: authentication/tenfold-authentication.yml
  - type: Conventions
    url: conventions/tenfold-conventions.yml
  - type: ErrorCatalog
    url: errors/tenfold-problem-types.yml
  - type: DataModel
    url: data-model/tenfold-data-model.yml
  - type: Lifecycle
    url: lifecycle/tenfold-lifecycle.yml
  - type: Deprecation
    url: lifecycle/tenfold-lifecycle.yml
  - type: Conformance
    url: conformance/tenfold-conformance.yml
  - type: Webhooks
    url: asyncapi/tenfold-webhooks.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- url: https://www.liveperson.com/company/news/
  type: Blog
- type: ParentCompany
  url: https://apis.io/providers/liveperson/
  name: LivePerson
  x-relationship: acquired
  x-evidence: description names LivePerson and https://tenfold.com/ now redirects to liveperson.com (roadmap#390, corroborate-dead.py)
- type: CapabilityMap
  url: capabilities/tenfold-capability-edges.yml
  name: Tenfold Business Capability Map
- type: Overlay
  url: overlays/tenfold-openapi-overlay.yaml
- type: Website
  url: https://tenfold.com/
- type: DeveloperPortal
  url: https://apidocs.tenfold.com/
- type: APIReference
  url: https://apidocs.tenfold.com/
- type: Documentation
  url: https://docs.tenfold.com/
- type: Authentication
  url: authentication/tenfold-authentication.yml
- type: X-MCPServerCandidate
  url: mcp/tenfold-mcp.yml
  note: 'Renamed from MCPServer 2026-09-03 (roadmap#247): the manifest self-describes as status: candidate — a tool list derived
    from the published API contracts, not an existing server. The scorer already read the manifest and reported mcp_server
    correctly; the MCPServer type was crediting the artifact-type surfaces with a server that does not exist.'
- type: AgentSkill
  url: skills/_index.yml
- type: Webhooks
  url: asyncapi/tenfold-webhooks.yml
- type: Deprecation
  url: lifecycle/tenfold-lifecycle.yml
- type: LLMsTxt
  url: llms/tenfold-llms.txt
x-enrichment:
  date: '2026-07-21'
  status: enriched
  artifacts_added: 15
  pass: local-v1

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