Tenfold

Tenfold (a LivePerson company) is a computer-telephony integration (CTI) platform — marketed as the "Customer Experience Cloud" — that connects phone systems and contact-center platforms with CRM and support systems. It surfaces the caller's CRM record on inbound and outbound calls, enables click-to-call, automatic call logging, call notes, and call recording, and connects leading CRMs (Salesforce, Microsoft Dynamics, ServiceNow, Oracle NetSuite, Zendesk, SugarCRM, Bullhorn) with major phone systems (Cisco, Avaya, Genesys, RingCentral, Webex Calling, 3CX, Mitel, and more). Its REST API originates and queries calls, controls recording, manages users and organizations, reads and writes CRM records, and returns call analytics, transcripts, and keyword extraction. Tenfold was acquired by LivePerson in October 2021.

Tenfold publishes 8 API contracts indexed on the APIs.io network, including Analytics API, Authentication API, Calls API, and 5 more. Tagged areas include Company, CTI, Contact Center, Telephony, and CRM Integration.

The Tenfold catalog on APIs.io includes 1 event-driven AsyncAPI specification and 1 Spectral governance ruleset.

Tenfold’s developer surface includes engineering blog, API reference, documentation, authentication, and 10 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

30.9/100 thin ▬ flat Agent 28/100 agent aware Full breakdown ↓
scored 2026-11-06 · rubric v0.27.0 · Show this score on your site →

1 published contract 2 Agent Skills

Company CTI Contact Center Telephony CRM Integration Call Analytics Customer Experience Voice

What this lets a business do 2

Business capabilities this provider's published APIs can perform, derived from its own contracts. Browse all capabilities →

Customer Relationship Management

BC-420

CRM Records

POST /v2/crm/records DELETE /v2/crm/records/{recordId}/remove-number

Customer Service Management

BC-430

Calls

POST /api/v1/calls/originate POST /api/v1/calls/{callId}/startRecording

Kin Score

Kin Score How this is scored →
scored 2026-11-06 · rubric v0.27.0

Composite quality — 30.9/100 · thin

Contract Quality 9.2 / 19

Developer Ergonomics 6.3 / 15

Access Clarity 0.0 / 15

Operational Transparency 1.5 / 10

Contract Governance 1.6 / 9

Discoverability 5.5 / 8

Regulatory Posture 1.6 / 15

Create-or-Update Ergonomics 0.0 / 10

Agent readiness — 28/100 · agent aware

Machine-Readable Contract 18 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 8 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 6 / 6

Agent Skills 5 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Pagination 5 / 5

Distinct Operations 3 / 3

MCP Tool Quality 6 / 6

Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics applies to this provider. This API accepts writes, so it carries 10 points of the composite. It is scored from the published contracts themselves: whether a caller can create-or-update in one call, whether the write accepts a key the caller already holds, and whether the response says which branch ran. Without that, every write needs a search-and-branch in front of it, and the first time that check is skipped a duplicate record is created. Scored against the observed mean rather than raw — a provider at the catalog average is unchanged by this facet, not penalised by it.

The six quality facets above are damped to 75 points between them, because the conditional facet above carries the other 25. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 75% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

Show this score on your site.

It updates itself when the score changes. Paste this where you link to your API docs:

<a href="https://apis.io/providers/tenfold/"><img src="https://apis.io/badge/tenfold/card.svg" alt="Tenfold on APIs.io — Kin Score by API Evangelist"></a>

Other styles, a README pill and a shields.io endpoint are on the badge page.

Raise your score.

Agent readiness — checks not met, largest first (exact, from this profile):

MCP Server +12 pts — deployment.mode + probe verdict on the mcp/ manifest, not the pointer; an unprobed slug falls back to authorship
Agentic Access Contract +10 pts — agentic_access artifact present (x-agentic-access), graded by author
Idempotency +9 pts — OpenAPI mutating operations declare an idempotency key — a header, a request-body property, or a named de-duplication token whose own description says so (verified); else common[].type matches /idempoten/i (documented)
A2A Agent Card +8 pts — a2a/-a2a.yml manifest, graded on conformance.grade against A2A 1.0.0
Rate-Limit Signaling +7 pts — OpenAPI responses document X-RateLimit-* / RateLimit headers (verified), else a rate_limits artifact or RateLimits link (documented)
Request/Response Examples +7 pts — share of operations carrying request/response examples; else an Examples / Code Samples link

8 more unmet checks in the Agent Readiness table above.

Kin Score — facets with the most composite points still available (weight × headroom):

Access Clarity scores 0.0 — up to +20.0 composite points
Contract Quality scores 49.1 — up to +12.7 composite points
Developer Ergonomics scores 42.3 — up to +11.5 composite points

Each check links to what satisfies it. Publish the artifact, or tell us where it already lives, and the score moves on the next scoring run.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from the provider profile at artifacts.apis.io/tenfold/apis.yml: open an issue on github.com/api-evangelist/tenfold to ask a question or point us at an artifact you publish. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Markets this provider is in provisional

The Kin Score Market layer reads a provider inside its market: its position, and how deep its integrations go. Depth is only comparable within a position. Provisional and unweighted: not part of the Kin Score or agent readiness.

Market	Position	Depth	Registered MCP server	Declares compatibility
Customer Support, Helpdesk and Contact Center	standard	53.3	-	-

Registered MCP server and declares compatibility are report only — not weighted. Undeclared means we found nothing we can read, so there is no number: we never infer integrations.

Standards implemented 2

Standards this provider implements or carries. De facto ones are profiled and measured by the API Commons; formal ones come from the standards directory and are linked by the provider's own tags. The evidence column says how each claim was established — not that it was made.

OpenAPI

measured — observed by APIs.io (published)

OAuth 2.0

measured — observed by APIs.io (declared)

APIs 8

Individual APIs this provider publishes, each with its own machine-readable definition.

Tenfold Analytics API

Call analytics, transcripts, keywords, and reports

Tenfold Authentication API

OAuth 2.0 and JWT token issuance and authorization

Tenfold Calls API

Originate, query, control, and update calls

Tenfold Contact Lists API

Contact list management (BETA)

Tenfold CRM Records API

Create, edit, and query CRM records and interactions

Tenfold Organizations API

Organization data and integration health

Tenfold Tracking API

Custom event tracking

Tenfold Users API

Users, current-user profile, and settings

Scroll for all 8

Open Collections 8

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

Tenfold Analytics API

OPEN COLLECTION

Tenfold Analytics Authentication API

OPEN COLLECTION

Tenfold Analytics Calls API

OPEN COLLECTION

Tenfold Analytics Contact Lists API

OPEN COLLECTION

Tenfold Analytics CRM Records API

OPEN COLLECTION

Tenfold Analytics Organizations API

OPEN COLLECTION

Tenfold Analytics Tracking API

OPEN COLLECTION

Tenfold Analytics Users API

OPEN COLLECTION

Scroll for all 8

Agent Skills 2

Packaged agent skills for driving this provider's APIs from an AI assistant.

Pull call analytics and transcripts

AGENT SKILL

Click-to-call and log to CRM

AGENT SKILL

Event Specifications 1

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Tenfold Webhooks

ASYNCAPI

Spectral Rules 1

Spectral governance rulesets for linting and validating these APIs.

Tenfold API Rules

50 rules · 47 errors 2 warnings 1 info

SPECTRAL

OpenAPI Overlays 1

Overlays applied on top of this provider's contracts. Each card says who wrote it: a document the provider publishes, or one API Evangelist derived or generated.

Tenfold Openapi Overlay

4 actions · update · tenfold-openapi.yml

DERIVED

Security Posture 1

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Tenfold Authentication

oauth2/http · 3 schemes

SECURITY

Resources

Get Started 1

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

Documentation 2

Reference material describing how the API behaves

APIReference

APIReference

Documentation

Documentation

Agent Surfaces 3

MCP servers, agent skills, and machine-readable catalogs

X-MCPServerCandidate

X-MCPServerCandidate

AgentSkill

AgentSkill

LLMsTxt

LLMsTxt

Design & Contract 1

Pagination, idempotency, versioning, errors, and events

Webhooks

Webhooks

Access & Security 1

Authentication, authorization, and security posture

Authentication

Authentication

Operate 1

Status, limits, changes, and where to get help

Deprecation

Deprecation

Company 2

The organization behind the API

Blog

Blog

Website

Website

Other 3

Properties that don't map to a standard resource type

ParentCompany

ParentCompany

CapabilityMap

CapabilityMap

Overlay

Overlay

Source (apis.yml)

aid: tenfold
deliveryModel:
  model: unknown
  open_source: false
  commercial: false
  callable_host: true
  label: Delivery model not determined — needs a product licence on record
  confidence: low
  source:
  - openapi
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source:
  - authentication
  - url: https://tenfold.com/
    status: 301
    note: declared website redirects to https://www.liveperson.com/ — a different registrable domain (tenfold.com -> liveperson.com),
      possible rename or acquisition (probed 2026-09-03, roadmap#169)
  generated: '2026-11-06'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/tenfold.png
name: Tenfold
description: Tenfold (a LivePerson company) is a computer-telephony integration (CTI) platform — marketed as the "Customer
  Experience Cloud" — that connects phone systems and contact-center platforms with CRM and support systems. It surfaces the
  caller's CRM record on inbound and outbound calls, enables click-to-call, automatic call logging, call notes, and call recording,
  and connects leading CRMs (Salesforce, Microsoft Dynamics, ServiceNow, Oracle NetSuite, Zendesk, SugarCRM, Bullhorn) with
  major phone systems (Cisco, Avaya, Genesys, RingCentral, Webex Calling, 3CX, Mitel, and more). Its REST API originates and
  queries calls, controls recording, manages users and organizations, reads and writes CRM records, and returns call analytics,
  transcripts, and keyword extraction. Tenfold was acquired by LivePerson in October 2021.
url: https://raw.githubusercontent.com/api-evangelist/tenfold/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- a16z
- techstars
x-tier: stub
x-tier-reason: portfolio-lead
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-10-06'
x-docs-platform: slate
x-docs-platform-confidence: medium
x-docs-platform-checked: 2026-10-17
tags:
- Company
- CTI
- Contact Center
- Telephony
- CRM Integration
- Call Analytics
- Customer Experience
- Voice
apis:
- aid: tenfold:tenfold-analytics-api
  name: Tenfold Analytics API
  description: Call analytics, transcripts, keywords, and reports
  humanURL: https://apidocs.tenfold.com/
  baseURL: https://api.tenfold.com
  tags:
  - Analytics
  properties:
  - type: OpenAPI
    url: openapi/tenfold-analytics-api-openapi.yml
  - type: Authentication
    url: authentication/tenfold-authentication.yml
  - type: Conventions
    url: conventions/tenfold-conventions.yml
  - type: ErrorCatalog
    url: errors/tenfold-problem-types.yml
  - type: DataModel
    url: data-model/tenfold-data-model.yml
  - type: Lifecycle
    url: lifecycle/tenfold-lifecycle.yml
  - type: Deprecation
    url: lifecycle/tenfold-lifecycle.yml
  - type: Conformance
    url: conformance/tenfold-conformance.yml
  - type: Webhooks
    url: asyncapi/tenfold-webhooks.yml
- aid: tenfold:tenfold-authentication-api
  name: Tenfold Authentication API
  description: OAuth 2.0 and JWT token issuance and authorization
  humanURL: https://apidocs.tenfold.com/
  baseURL: https://api.tenfold.com
  tags:
  - Authentication
  properties:
  - type: OpenAPI
    url: openapi/tenfold-authentication-api-openapi.yml
  - type: Authentication
    url: authentication/tenfold-authentication.yml
  - type: Conventions
    url: conventions/tenfold-conventions.yml
  - type: ErrorCatalog
    url: errors/tenfold-problem-types.yml
  - type: DataModel
    url: data-model/tenfold-data-model.yml
  - type: Lifecycle
    url: lifecycle/tenfold-lifecycle.yml
  - type: Deprecation
    url: lifecycle/tenfold-lifecycle.yml
  - type: Conformance
    url: conformance/tenfold-conformance.yml
  - type: Webhooks
    url: asyncapi/tenfold-webhooks.yml
- aid: tenfold:tenfold-calls-api
  name: Tenfold Calls API
  description: Originate, query, control, and update calls
  humanURL: https://apidocs.tenfold.com/
  baseURL: https://api.tenfold.com
  tags:
  - Calls
  properties:
  - type: OpenAPI
    url: openapi/tenfold-calls-api-openapi.yml
  - type: Authentication
    url: authentication/tenfold-authentication.yml
  - type: Conventions
    url: conventions/tenfold-conventions.yml
  - type: ErrorCatalog
    url: errors/tenfold-problem-types.yml
  - type: DataModel
    url: data-model/tenfold-data-model.yml
  - type: Lifecycle
    url: lifecycle/tenfold-lifecycle.yml
  - type: Deprecation
    url: lifecycle/tenfold-lifecycle.yml
  - type: Conformance
    url: conformance/tenfold-conformance.yml
  - type: Webhooks
    url: asyncapi/tenfold-webhooks.yml
- aid: tenfold:tenfold-contact-lists-api
  name: Tenfold Contact Lists API
  description: Contact list management (BETA)
  humanURL: https://apidocs.tenfold.com/
  baseURL: https://api.tenfold.com
  tags:
  - Contact Lists
  properties:
  - type: OpenAPI
    url: openapi/tenfold-contact-lists-api-openapi.yml
  - type: Authentication
    url: authentication/tenfold-authentication.yml
  - type: Conventions
    url: conventions/tenfold-conventions.yml
  - type: ErrorCatalog
    url: errors/tenfold-problem-types.yml
  - type: DataModel
    url: data-model/tenfold-data-model.yml
  - type: Lifecycle
    url: lifecycle/tenfold-lifecycle.yml
  - type: Deprecation
    url: lifecycle/tenfold-lifecycle.yml
  - type: Conformance
    url: conformance/tenfold-conformance.yml
  - type: Webhooks
    url: asyncapi/tenfold-webhooks.yml
- aid: tenfold:tenfold-crm-records-api
  name: Tenfold CRM Records API
  description: Create, edit, and query CRM records and interactions
  humanURL: https://apidocs.tenfold.com/
  baseURL: https://api.tenfold.com
  tags:
  - CRM Records
  properties:
  - type: OpenAPI
    url: openapi/tenfold-crm-records-api-openapi.yml
  - type: Authentication
    url: authentication/tenfold-authentication.yml
  - type: Conventions
    url: conventions/tenfold-conventions.yml
  - type: ErrorCatalog
    url: errors/tenfold-problem-types.yml
  - type: DataModel
    url: data-model/tenfold-data-model.yml
  - type: Lifecycle
    url: lifecycle/tenfold-lifecycle.yml
  - type: Deprecation
    url: lifecycle/tenfold-lifecycle.yml
  - type: Conformance
    url: conformance/tenfold-conformance.yml
  - type: Webhooks
    url: asyncapi/tenfold-webhooks.yml
- aid: tenfold:tenfold-organizations-api
  name: Tenfold Organizations API
  description: Organization data and integration health
  humanURL: https://apidocs.tenfold.com/
  baseURL: https://api.tenfold.com
  tags:
  - Organization
  tags_raw:
  - Organizations
  properties:
  - type: OpenAPI
    url: openapi/tenfold-organizations-api-openapi.yml
  - type: Authentication
    url: authentication/tenfold-authentication.yml
  - type: Conventions
    url: conventions/tenfold-conventions.yml
  - type: ErrorCatalog
    url: errors/tenfold-problem-types.yml
  - type: DataModel
    url: data-model/tenfold-data-model.yml
  - type: Lifecycle
    url: lifecycle/tenfold-lifecycle.yml
  - type: Deprecation
    url: lifecycle/tenfold-lifecycle.yml
  - type: Conformance
    url: conformance/tenfold-conformance.yml
  - type: Webhooks
    url: asyncapi/tenfold-webhooks.yml
- aid: tenfold:tenfold-tracking-api
  name: Tenfold Tracking API
  description: Custom event tracking
  humanURL: https://apidocs.tenfold.com/
  baseURL: https://api.tenfold.com
  tags:
  - Tracking
  properties:
  - type: OpenAPI
    url: openapi/tenfold-tracking-api-openapi.yml
  - type: Authentication
    url: authentication/tenfold-authentication.yml
  - type: Conventions
    url: conventions/tenfold-conventions.yml
  - type: ErrorCatalog
    url: errors/tenfold-problem-types.yml
  - type: DataModel
    url: data-model/tenfold-data-model.yml
  - type: Lifecycle
    url: lifecycle/tenfold-lifecycle.yml
  - type: Deprecation
    url: lifecycle/tenfold-lifecycle.yml
  - type: Conformance
    url: conformance/tenfold-conformance.yml
  - type: Webhooks
    url: asyncapi/tenfold-webhooks.yml
- aid: tenfold:tenfold-users-api
  name: Tenfold Users API
  description: Users, current-user profile, and settings
  humanURL: https://apidocs.tenfold.com/
  baseURL: https://api.tenfold.com
  tags:
  - User
  tags_raw:
  - Users
  properties:
  - type: OpenAPI
    url: openapi/tenfold-users-api-openapi.yml
  - type: Authentication
    url: authentication/tenfold-authentication.yml
  - type: Conventions
    url: conventions/tenfold-conventions.yml
  - type: ErrorCatalog
    url: errors/tenfold-problem-types.yml
  - type: DataModel
    url: data-model/tenfold-data-model.yml
  - type: Lifecycle
    url: lifecycle/tenfold-lifecycle.yml
  - type: Deprecation
    url: lifecycle/tenfold-lifecycle.yml
  - type: Conformance
    url: conformance/tenfold-conformance.yml
  - type: Webhooks
    url: asyncapi/tenfold-webhooks.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- url: https://www.liveperson.com/company/news/
  type: Blog
- type: ParentCompany
  url: https://apis.io/providers/liveperson/
  name: LivePerson
  x-relationship: acquired
  x-evidence: description names LivePerson and https://tenfold.com/ now redirects to liveperson.com (roadmap#390, corroborate-dead.py)
- type: CapabilityMap
  url: capabilities/tenfold-capability-edges.yml
  name: Tenfold Business Capability Map
- type: Overlay
  url: overlays/tenfold-openapi-overlay.yaml
- type: Website
  url: https://tenfold.com/
- type: DeveloperPortal
  url: https://apidocs.tenfold.com/
- type: APIReference
  url: https://apidocs.tenfold.com/
- type: Documentation
  url: https://docs.tenfold.com/
- type: Authentication
  url: authentication/tenfold-authentication.yml
- type: X-MCPServerCandidate
  url: mcp/tenfold-mcp.yml
  note: 'Renamed from MCPServer 2026-09-03 (roadmap#247): the manifest self-describes as status: candidate — a tool list derived
    from the published API contracts, not an existing server. The scorer already read the manifest and reported mcp_server
    correctly; the MCPServer type was crediting the artifact-type surfaces with a server that does not exist.'
- type: AgentSkill
  url: skills/_index.yml
- type: Webhooks
  url: asyncapi/tenfold-webhooks.yml
- type: Deprecation
  url: lifecycle/tenfold-lifecycle.yml
- type: LLMsTxt
  url: llms/tenfold-llms.txt
x-enrichment:
  date: '2026-07-21'
  status: enriched
  artifacts_added: 15
  pass: local-v1

Tenfold API — frequently asked questions

Does Tenfold have an API?

Yes. APIs.io lists 8 APIs from Tenfold, including Tenfold Analytics API, Tenfold Authentication API and Tenfold Calls API, and 5 more.

Is there an OpenAPI specification for the Tenfold API?

Yes. APIs.io indexes 8 OpenAPI specifications for Tenfold, each linked for download from this page.

How do I authenticate with the Tenfold API?

Tenfold documents its authentication (oauth2/http · 3 schemes). The details are profiled on APIs.io as Tenfold Authentication.

Is the Tenfold API ready for AI agents?

Tenfold has a Kin Score of 30.9 out of 100 (thin) and an Agent Readiness score of 28.0 (agent-aware), scored by API Evangelist on 2026-11-06.

Work with this as data

Every provider here is available over the APIs.io API and to AI agents over MCP.

MCP server

One button, every client — Claude, Cursor, VS Code and the rest.

https://apis.io/mcp

Tools for providers

9 MCP tools reach this

find_providersBrowse and filter every provider in the catalog.
get_provider_artifactsEvery artifact this provider publishes, grouped by type.
get_provider_operationsEvery operation across all of their OpenAPIs — one call instead of parsing every spec.
get_provider_toolsEvery MCP tool they ship, with the operation each wraps.
get_provider_evidenceHow each part of their score was established. Free — the basis for a claim should not sit behind it.
get_provider_ratingPRO — composite, band, trend and facet scores.
apis_io_searchSTART HERE — APIs, providers and tags for one query, each with its total.
resolveTurn a domain, URL or GitHub org into the provider it belongs to.
find_cohortsEvery scored population of providers in the catalog.

All 92 tools →

Call it yourself

curl for this page

This provider

curl "https://apis.io/api/v1/providers/tenfold"

All providers

curl "https://apis.io/api/v1/providers?limit=25"

Every operation they expose

curl "https://apis.io/api/v1/providers/tenfold/operations?limit=25"

How their score was established

curl "https://apis.io/api/v1/providers/tenfold/evidence"

Calls without X-API-Key need no key. Calls with it need a paid plan — get a key.

Get an API key

Free tier, no form to fill in. Signing in shares your email address with us — we store it to create your key and to recognise you if you sign in with another provider. See our Privacy Policy and Terms.

GitHub Google LinkedIn

A second provider on the same verified email joins the account you already have.