Tenfold

Tenfold Calls API

Originate, query, control, and update calls

Documentation GitHub OpenAPI

Business capability

Contact Centre Operations Management BC-430.30

Operations 11

POST /api/v1/calls/originate Initiate an outbound call (v1) #

GET /api/v1/calls List all calls, paginated (v1) #

GET /api/v1/calls/{callId} Retrieve a specific call (v1) #

POST /api/v1/calls/{callId}/startRecording Enable call recording (v1) #

POST /api/v1/calls/{callId}/stopRecording Disable call recording (v1) #

POST /api/v1/calls/{callId}/hangup Terminate an active call (v1) #

GET /v2/calls List calls with enhanced filtering (v2) #

GET /v2/calls/{callId} Get call details (v2) #

PUT /v2/calls/{callId} Update a call (notes, CRM record) #

PUT /v2/calls/{callId}/set-matching-record Link a CRM record to a call #

GET /v2/calls/{callId}/transfer-history Retrieve call transfer history #

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OpenAPI Specification

openapi: 3.2.0
info:
  title: Tenfold Calls API
  version: '2.0'
  description: Tenfold (a LivePerson company) is a computer-telephony integration (CTI) platform — the "Customer Experience Cloud" — that connects phone systems and contact-center platforms with CRM and support systems.
  contact:
    name: Tenfold Support
    url: https://docs.tenfold.com/
  x-api-evangelist:
    generated: true
    source: https://apidocs.tenfold.com/
servers:
- url: https://api.tenfold.com
  description: Production
- url: https://api-canary.tenfold.com
  description: Beta / canary (subject to change without backward compatibility)
security:
- bearerJWT: []
- oauth2Password: []
tags:
- name: Calls
  description: Originate, query, control, and update calls
paths:
  /api/v1/calls/originate:
    post:
      tags:
      - Calls
      operationId: originateCallV1
      summary: Initiate an outbound call (v1)
      responses:
        '200':
          description: Call originated
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /api/v1/calls:
    get:
      tags:
      - Calls
      operationId: listCallsV1
      summary: List all calls, paginated (v1)
      parameters:
      - $ref: '#/components/parameters/page'
      - $ref: '#/components/parameters/pageSize'
      responses:
        '200':
          description: A page of calls
        '401':
          $ref: '#/components/responses/Unauthorized'
  /api/v1/calls/{callId}:
    get:
      tags:
      - Calls
      operationId: getCallV1
      summary: Retrieve a specific call (v1)
      parameters:
      - name: callId
        in: path
        required: true
        schema:
          type: string
      responses:
        '200':
          description: Call details
        '404':
          $ref: '#/components/responses/NotFound'
  /api/v1/calls/{callId}/startRecording:
    post:
      tags:
      - Calls
      operationId: startRecordingV1
      summary: Enable call recording (v1)
      parameters:
      - name: callId
        in: path
        required: true
        schema:
          type: string
      responses:
        '200':
          description: Recording started
        '404':
          $ref: '#/components/responses/NotFound'
  /api/v1/calls/{callId}/stopRecording:
    post:
      tags:
      - Calls
      operationId: stopRecordingV1
      summary: Disable call recording (v1)
      parameters:
      - name: callId
        in: path
        required: true
        schema:
          type: string
      responses:
        '200':
          description: Recording stopped
        '404':
          $ref: '#/components/responses/NotFound'
  /api/v1/calls/{callId}/hangup:
    post:
      tags:
      - Calls
      operationId: hangupCallV1
      summary: Terminate an active call (v1)
      parameters:
      - name: callId
        in: path
        required: true
        schema:
          type: string
      responses:
        '200':
          description: Call terminated
        '404':
          $ref: '#/components/responses/NotFound'
  /v2/calls:
    get:
      tags:
      - Calls
      operationId: listCalls
      summary: List calls with enhanced filtering (v2)
      parameters:
      - $ref: '#/components/parameters/page'
      - $ref: '#/components/parameters/pageSize'
      responses:
        '200':
          description: A page of calls
        '401':
          $ref: '#/components/responses/Unauthorized'
  /v2/calls/{callId}:
    get:
      tags:
      - Calls
      operationId: getCall
      summary: Get call details (v2)
      parameters:
      - name: callId
        in: path
        required: true
        schema:
          type: string
      responses:
        '200':
          description: Call details
        '404':
          $ref: '#/components/responses/NotFound'
    put:
      tags:
      - Calls
      operationId: updateCall
      summary: Update a call (notes, CRM record)
      parameters:
      - name: callId
        in: path
        required: true
        schema:
          type: string
      responses:
        '200':
          description: Call updated
        '404':
          $ref: '#/components/responses/NotFound'
  /v2/calls/{callId}/set-matching-record:
    put:
      tags:
      - Calls
      operationId: setMatchingRecord
      summary: Link a CRM record to a call
      parameters:
      - name: callId
        in: path
        required: true
        schema:
          type: string
      responses:
        '200':
          description: Record linked
        '404':
          $ref: '#/components/responses/NotFound'
  /v2/calls/{callId}/transfer-history:
    get:
      tags:
      - Calls
      operationId: getCallTransferHistory
      summary: Retrieve call transfer history
      parameters:
      - name: callId
        in: path
        required: true
        schema:
          type: string
      responses:
        '200':
          description: Transfer history
        '404':
          $ref: '#/components/responses/NotFound'
components:
  parameters:
    page:
      name: page
      in: query
      required: false
      description: Zero-based page index.
      schema:
        type: integer
        default: 0
    pageSize:
      name: pageSize
      in: query
      required: false
      description: Page size (v2 max 500).
      schema:
        type: integer
        default: 50
        maximum: 500
  responses:
    BadRequest:
      description: Bad Request – Your request failed
    NotFound:
      description: Not Found – The specified path or resource does not exist
    Unauthorized:
      description: Unauthorized – Your OAuth/JWT token is missing or incorrect
  securitySchemes:
    oauth2Password:
      type: oauth2
      description: OAuth 2.0 Resource Owner Password Credentials grant (v1/v2)
      flows:
        password:
          tokenUrl: https://api.tenfold.com/v2/oauth/token
          scopes: {}
    oauth2ClientCredentials:
      type: oauth2
      description: OAuth 2.0 Client Credentials grant
      flows:
        clientCredentials:
          tokenUrl: https://api.tenfold.com/v2/oauth/token
          scopes: {}
    bearerJWT:
      type: http
      scheme: bearer
      bearerFormat: JWT
      description: 'JWT access token obtained from /v2/users/login, presented as "Authorization: Bearer JWT <token>".'