Tenfold

Tenfold Analytics API

Call analytics, transcripts, keywords, and reports

Documentation GitHub OpenAPI

Operations 14

GET /v2/analytics/search Search calls by query terms #

GET /v2/analytics/users/{userId}/calls List a user's calls #

GET /v2/analytics/calls/{callId}/transcript Retrieve a call transcript #

GET /v2/analytics/calls/{callId}/keywords Extract keywords from a call #

GET /v2/analytics/calls/{callId}/conversation Analyze conversation metrics for a call #

GET /v2/analytics/calls/{callId}/errors List CRM errors for a call #

GET /v2/analytics/users/{userId} User-level analytics data #

GET /v2/analytics/teams Analytics across all teams #

GET /v2/analytics/teams/{teamId} Team-specific analytics #

GET /v2/analytics/company Organization-wide analytics #

POST /v2/analytics/reports/punch-card Generate a punch-card report #

POST /v2/analytics/reports/all-calls Generate an all-calls report #

POST /v2/analytics/reports/user-table Generate a user-table report #

POST /v2/analytics/reports/call-history Generate a call-history report #

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OpenAPI Specification

openapi: 3.2.0
info:
  title: Tenfold Analytics API
  version: '2.0'
  description: Tenfold (a LivePerson company) is a computer-telephony integration (CTI) platform — the "Customer Experience Cloud" — that connects phone systems and contact-center platforms with CRM and support systems.
  contact:
    name: Tenfold Support
    url: https://docs.tenfold.com/
  x-api-evangelist:
    generated: true
    source: https://apidocs.tenfold.com/
servers:
- url: https://api.tenfold.com
  description: Production
- url: https://api-canary.tenfold.com
  description: Beta / canary (subject to change without backward compatibility)
security:
- bearerJWT: []
- oauth2Password: []
tags:
- name: Analytics
  description: Call analytics, transcripts, keywords, and reports
paths:
  /v2/analytics/search:
    get:
      tags:
      - Analytics
      operationId: searchAnalytics
      summary: Search calls by query terms
      responses:
        '200':
          description: Search results
  /v2/analytics/users/{userId}/calls:
    get:
      tags:
      - Analytics
      operationId: getUserCalls
      summary: List a user's calls
      parameters:
      - name: userId
        in: path
        required: true
        schema:
          type: string
      responses:
        '200':
          description: Calls
  /v2/analytics/calls/{callId}/transcript:
    get:
      tags:
      - Analytics
      operationId: getCallTranscript
      summary: Retrieve a call transcript
      parameters:
      - name: callId
        in: path
        required: true
        schema:
          type: string
      responses:
        '200':
          description: Transcript
        '404':
          $ref: '#/components/responses/NotFound'
  /v2/analytics/calls/{callId}/keywords:
    get:
      tags:
      - Analytics
      operationId: getCallKeywords
      summary: Extract keywords from a call
      parameters:
      - name: callId
        in: path
        required: true
        schema:
          type: string
      responses:
        '200':
          description: Keywords
  /v2/analytics/calls/{callId}/conversation:
    get:
      tags:
      - Analytics
      operationId: getCallConversation
      summary: Analyze conversation metrics for a call
      parameters:
      - name: callId
        in: path
        required: true
        schema:
          type: string
      responses:
        '200':
          description: Conversation metrics
  /v2/analytics/calls/{callId}/errors:
    get:
      tags:
      - Analytics
      operationId: getCallErrors
      summary: List CRM errors for a call
      parameters:
      - name: callId
        in: path
        required: true
        schema:
          type: string
      responses:
        '200':
          description: CRM errors
  /v2/analytics/users/{userId}:
    get:
      tags:
      - Analytics
      operationId: getUserAnalytics
      summary: User-level analytics data
      parameters:
      - name: userId
        in: path
        required: true
        schema:
          type: string
      responses:
        '200':
          description: User analytics
  /v2/analytics/teams:
    get:
      tags:
      - Analytics
      operationId: getTeamsAnalytics
      summary: Analytics across all teams
      responses:
        '200':
          description: Teams analytics
  /v2/analytics/teams/{teamId}:
    get:
      tags:
      - Analytics
      operationId: getTeamAnalytics
      summary: Team-specific analytics
      parameters:
      - name: teamId
        in: path
        required: true
        schema:
          type: string
      responses:
        '200':
          description: Team analytics
  /v2/analytics/company:
    get:
      tags:
      - Analytics
      operationId: getCompanyAnalytics
      summary: Organization-wide analytics
      responses:
        '200':
          description: Company analytics
  /v2/analytics/reports/punch-card:
    post:
      tags:
      - Analytics
      operationId: createPunchCardReport
      summary: Generate a punch-card report
      responses:
        '200':
          description: Report
  /v2/analytics/reports/all-calls:
    post:
      tags:
      - Analytics
      operationId: createAllCallsReport
      summary: Generate an all-calls report
      responses:
        '200':
          description: Report
  /v2/analytics/reports/user-table:
    post:
      tags:
      - Analytics
      operationId: createUserTableReport
      summary: Generate a user-table report
      responses:
        '200':
          description: Report
  /v2/analytics/reports/call-history:
    post:
      tags:
      - Analytics
      operationId: createCallHistoryReport
      summary: Generate a call-history report
      responses:
        '200':
          description: Report
components:
  responses:
    NotFound:
      description: Not Found – The specified path or resource does not exist
  securitySchemes:
    oauth2Password:
      type: oauth2
      description: OAuth 2.0 Resource Owner Password Credentials grant (v1/v2)
      flows:
        password:
          tokenUrl: https://api.tenfold.com/v2/oauth/token
          scopes: {}
    oauth2ClientCredentials:
      type: oauth2
      description: OAuth 2.0 Client Credentials grant
      flows:
        clientCredentials:
          tokenUrl: https://api.tenfold.com/v2/oauth/token
          scopes: {}
    bearerJWT:
      type: http
      scheme: bearer
      bearerFormat: JWT
      description: 'JWT access token obtained from /v2/users/login, presented as "Authorization: Bearer JWT <token>".'